Wipro Technologies: Successful Implementation of Enterprise System

Wipro Technologies
Enterprise System

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Table of Contents
Introduction.................................................................................................................................................................................. 3
Problem and opportunity faced by Wipro.......................................................................................................................3
Nature of enterprise system.................................................................................................................................................. 4
Selection and implementation process........................................................................................................................5
Difficulties faced by the organization in terms of adaptation of system............................................................6
Steps taken by organization to facilitate implementation of ERP....................................................................7
Success of ERP.............................................................................................................................................................................. 8
Conclusion................................................................................................................................................................................... 11
References................................................................................................................................................................................... 12

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Introduction
Enterprise Resource Planning system is an effective set of tools which are necessary for
organizations for enhancing performance. ERP software are effective in almost every field
and with regards to this, organizations could easily perform their operations in an effective
manner. This helps the organization to boost up their productivity along with gaining
competitive advantage. In this report, Wipro Technologies have decided to adopt the Self-
Service system with the objective of improving services for employee and managers in
order to expand the services along with aligning HR activities with the business strategies.
The rationale behind the adaptation of the self-service system is to retain key talent in the
organization for supporting business direction. In relation with this system, Wipro has
formed a strategy labelled as Channel [W]. This system has been adopted by the
organization after analysing the requirements, demands and wants of their employees. The
research conducted by the organization for analysing their employees’ requirements led
them towards two patternsi. One pattern is accompanied with pulled and sorted
information known as infotainment and the other one is for pushed and thrust the
information in relation with the employees by the organization and it is known as
intellectual. Motive of adopting the Channel [W] was to develop effective bond between the
employees through which they could be felt comfortable as well as encouraged to build
relationships with each other to encourage collaboration for enhancing organizational
productivityii.
Problem and opportunity faced by Wipro
Wipro Technologies was facing various issues in different departments through which
organizational performance was getting affected. Organization was lacking with the
bonding amongst their members due to which organization was not able to accomplish its
desired goals and objectives. Implementation of self-service system is directly influenced
with the HR objectives because it is necessary for the HR department to analyse their
employees’ requirements so that appropriate facilities could be provided to them. But HR
department of Wipro Technologies were not able to execute its functionalities through

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which they were unable to retain its talented employeesiii. Following issues and challenges
were faced by the organization through which they felt the requirement of ERP system:
 Providing appropriate training and development sessions to its employees for
matching the business requirements.
 Retention of key employees was another big challenge for the organization.
 Developing relationships with the HR's policies and the whole organizational
strategies.
 High Administrative costs.
 Lack of services for managers and employeesiv.
Opportunities for the organization in relation with adopting self-service system:
 Enhancing employees' capabilities for turning them into a valuable resource for the
organization.
 Enhancing information access.
 Enabling strategies of the organization with HR.
 Reducing administrative costs for maintaining the cost of production.
 Developing collaboration amongst the HR and IT.
 Adopting appropriate intranet for the organization to encourage communication
amongst the employees and management.
 Boosting organizational productivity along with the objective of enhancing its brand
valuev.
Wipro’s self-service system Channel [W] is a web-based platform which is also a part of
HTML, JavaScript, Oracle 8i, JSPs, etc. which are essential and effective for HR team of the
organization in terms of attracting new employees, encouraging inward and outward
branding along with enhancing the overall performance of the organization. Employees of
the organization were facing various issues and challenges due to which company’s
intranet could easily be affectedvi.