Training Program Design for Woolworth

Running head: WOOLWORTH TRAINING PROGRAM 1
Woolworth Training Program
Name
Institution

TRAINING PROGRAM DESIGN 2
Executive Summary
This is a report on Woolworths aimed at developing a training program to address its
challenges in customer delivery. The report aims at providing a training design targeting issues
such as work life management, organizational skills, stress management, conflict management,
performance management, customer service, workplace technology and presentation skills. It
discusses the participants, program plan, resources and possible barriers to the training program.

TRAINING PROGRAM DESIGN 3
Table of Contents
Executive Summary.........................................................................................................................2
Table of Contents.............................................................................................................................3
Introduction......................................................................................................................................3
Organization overview.....................................................................................................................4
The importance of training and development needs........................................................................5
The participants...............................................................................................................................7
Benefits to the participants of the knowledge and skill set acquisition.......................................8
Program Plan...................................................................................................................................9
Objectives....................................................................................................................................9
Learning theories.........................................................................................................................9
Goal setting theory...................................................................................................................9
Need theory..............................................................................................................................9
Maslow’s Theory...................................................................................................................10
Methods of Delivery..................................................................................................................10
Technology-centered learning...............................................................................................10
Simulators..............................................................................................................................11
Office training........................................................................................................................11
Coaching Services.................................................................................................................11
Instructions to trainers...........................................................................................................11
Feedback................................................................................................................................12
Resources needed...........................................................................................................................12
Possible barriers.............................................................................................................................13
Conclusion.....................................................................................................................................13

TRAINING PROGRAM DESIGN 4
Introduction
This report is centered skill set and development programs that are needed to enhance
Woolworth gaps that were assessed in assessment 2. Therefore, a training design program is
structured to address the skills gap by discussing various aspects of the training plan and how it
is developed to address the skills and knowledge required to improve the position of the
institution.
Organization overview
Woolworth business model is built on integrity and it aims to deliver the best
convenience, productivity and quality for their customers. The organization has over 3000 stores
and it has employed more than 201,000 who contribute in serving over 29 million customers
(About Us, n.d.). The business is trusted by its stakeholders who include local farmers and
manufactures. The goal of the company is to ensure that consumers rank their products first
across all their products. In order to realize this objective, the company focuses its strategies on
their team as well as the culture of the organization.
The company is linked, personalized and enhanced convenient shopping experience.
Besides, Woolworths differentiates itself from other players through their food customer
proposition. The business has also enhanced innovation in drinks and unlocked value in their
portfolio (Thomas, Nelson & Silverman, 2018). In essence, the business has been committed to
creating a retail team dedicated on addressing consumer concerns among other stakeholder such
as staff members and the suppliers. Also, the organization maximizes the potential of various
programs such as the voice of the customer program which helps the company to access
feedback from their consumers (Ayers & Odegaard, 2017).
In this regard, the team is able to work round the clock to ensure that it improves their
offer and shopping experience. The company does well through a culture committing to hard
work and integrity. Woolworth boasts of their humble culture which helps to acknowledge core
skill set of the company. Majority of the employees who started the company from shop floor
today lead the company as a result of promotion to senior leadership positions in the institution.
This implies that its principles are linked to each and every aspect of the operation. The business
model allows the customers to control operations of the business. This is because every aspect of
the business exist with the aim of improving customer experience (About Us, n.d.).