Customer Experience Management in Woolworths - Desklib
This assessment advances the student’s customer experience research skills by developing qualitative, data-driven personas for a chosen company or product.
7 Pages266 Words312 Views
Added on 2023-06-08
About This Document
This presentation discusses the concept of customer experience management in Woolworths, the largest supermarket of Australia. It also provides insights on the fiercely growing supermarket industry of Australia. The research is conducted to assess the customer experiences provided by the companies and discusses various concepts like social media, websites, touch points, and more through which customers interact with the offerings of the business.
Customer Experience Management in Woolworths - Desklib
This assessment advances the student’s customer experience research skills by developing qualitative, data-driven personas for a chosen company or product.
Added on 2023-06-08
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