This report examines the environmental factors of Woolworths, one of the leading retail organizations in Australia. It includes a SWOT analysis, PEST analysis, and Woolworths' market research on 5Cs. The report also discusses Woolworths' cost leadership strategy and marketing mix (7Ps).
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1MARKETING MANAGEMENT Table of Contents Introduction................................................................................................................................2 Discussion..................................................................................................................................2 Overview of Woolworths Group............................................................................................2 Analysis of 5Cs for Woolworths Group.................................................................................5 Woolworths’ Market Research on 5C’s.................................................................................9 Woolworths’ Cost Leadership Strategy...............................................................................10 Woolworths’ Marketing Mix (7Ps)......................................................................................12 Conclusion................................................................................................................................15 References................................................................................................................................16
2MARKETING MANAGEMENT Introduction The marketing and management decisions of an organization are influenced by several factors surrounding the organization. A detailed investigation of these factors must be effectively implemented in order to recognize the opportunities, challenges and threats which can further influence the marketing environment of the organization. Several marketers implementmarketingmetricsinordertoassessandfurtherevaluatethemarketing performance of a brand (Armstrong et al. 2014). However, these metrics are utilized in order toaidguidancetowardsmarketingdecisionsandassistmarketerstounderstandthe performance level of the marketplace and against competitors. Furthermore, marketers embrace the responsibility for all marketing financial decision making procedures that results in creating new opportunities and investments following to the evaluation of performance management. The report will examine the environmental factors of Woolworths, one of the leading retail organizations in Australia whose fundamental purpose is to understand the marketing environment factors that would affect the business either in a positive or negative way. However, with the occurrence of recent shifts in the macro environment, it is essentially significantthatbusinesseslikeWoolworthshavethecompetencetoinfluenceother businesses. Furthermore, businesses have to undergo several strategically implied approaches to handle the significant factors surrounding the macro environment. The progress of advance technologies and digital shopping implies that consumers in recent times have access to wide range of products across the world (Woolworths.com.au 2018). In order to sustain its position, Woolworths have been introducing several approaches in its marketing management approaches. Discussion Overview of Woolworths Group
3MARKETING MANAGEMENT Woolworths Group formerly recognized as the Woolworths Limited is an Australian based organization engaged in retail operations. The company mainly operates through the Australian Food and Petrol, Endeavour Drinks Group and Hotel sector. The Australian Food and Petrol sector is engaged in the procurement of food as well as petroleum products for resale to consumers in Australia. The company established in 1971 has been associated with an ‘exclusive’ credit union whereby the employees of Woolworths Group of companies along withtheirimmediatefamiliesareeligibletojoinandusethecompany’sservices (Woolworths.com.au 2018). Woolworths is dependent on over 115,000 team members in stores, distribution enterprises and further aids offices in order to offer their customers with better quality services, ranges as well as value and convenience. The company further takes pride on functioning in integration with Australian agricultural sectors in order to ascertain the accessibility of supreme goods to their customer base (Woolworthsgroup.com.au 2018). Mission- Woolworths’ fundamental purpose is to position themselves at the core of the community and attain a valuable recognition as the most desired retail company for customers catering all ages. The company further aims to assist the members of the Woolworth family to attain economicsecurityaswellasthewelfarebyofferingarangeofappropriate, competitivelypricedsavings,loanalongwithotherfinancialservices (Woolworthsgroup.com.au 2018). Other significant objectives of Woolworths are to enhance stock revenues and optimize network competence while guaranteeing that their purchasers are offered with over 800 stores established on the hubs of Australia. Furthermore, the company has aided a large amount in the process of its supply chain management and impact the significant areas of the organization.
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4MARKETING MANAGEMENT Vision- The Company wants to perceive as a favoured provider of financial services for all its employees and to their immediate families. Woolworths’ fundamental objective is to perform in a more efficient manner in order todrivesocialdevelopmentwherebyfactorsrelatedtopovertyandeconomic deficiency encourages certain environmental damage which as a consequence creates an increased level of poverty. Furthermore, in order to enhance the level of poverty, the company requires creating expansion to the current schemes of the Woolworths Trust and further relating the transformational objectives to encourage organizational growth and progress (Lewis and Huber 2015).
5MARKETING MANAGEMENT Analysis of 5Cs for Woolworths Group Swot Analysis StrengthsWeaknesses Brand recognition in Australia Wide range of retail super markets and dominating market share Successful amalgamation of digital as well as offline sales network Immensecommitmenttowards environmental sustainability Effective CSR initiatives Lack of global recognition Losing competitive advantage to the competitive ground Late entrance into the domain of online or digital retail business OpportunitiesThreats Potential growth of retail sector in 2015 Improvedopportunitiestoattainthe position in the industry Social media networking as an effective tool for engaging customers (Lewis and Huber 2015) Slow development of online retail sector in Australia Discount strategy with Coles Strengths Brand recognition in Australia- Woolworths being founded in 1924 has been recognized as one of the largest supermarket or grocery chain retail in Australia and has well established branding whereby the company has been affectionately been called as ‘Woolies’ especially among the youths of Australia (Thornton et al 2013). Wide range of retail super markets and dominating market share-As per certain reports, Woolworths has attained considerable recognition among the Australians with over 900 supermarkets and with around 1,95,000 employees along with more than 30 newly introduced supermarkets in 2014 (Richards et al 2013). Successful amalgamation of digital as well as offline sales network-Certain reports has revealed Woolworths effective expansion of its ‘Click and Collect’ services to over 200 outlets on order to improve its online competences. Furthermore,
6MARKETING MANAGEMENT with a considerable rate of over $1 billion worth sales, the online buy has revealed an elevated growth of more than 40% over FY 14 (Juan Ding et al 2014). Immensecommitmenttowardsenvironmentalsustainability-Woolworths purposes to obtain a competitive border over the other rival companies and drive the worthofstakeholders,developtheitsmarketvalueandreducetheoperative expenditures. Effective CSR initiatives-The employees’ credit union executes and maintains an effective CSR program which further intends to integrate the social liability and daily operations. It is executed via academic scholarships, investments in rural areas (Lewis and Huber 2015). Weaknesses Lackofglobalrecognition-Woolworthshasanegligibleglobalexistencein comparison to its competitors like Coles, Walmart and Aldi (Sealey 2013). Losing competitive advantage to the competitive ground- The brand in recent times has been unable to uphold its competitive advantageous position in the retail sector Late entrance into the domain of online or digital retail business-Woolworths in comparison to its competitor have reportedly entered into the domain of digital business late further resulting in competition of reasonable price range and gather an increased rate of customers (Grimmer 2017). Opportunities Potential growthof retail sector in 2015-Following to the recession in 2010, the Australian retail sector has been showing indications of improvement in 2015. However, the guidelines stated by Reserve Bank of Australia have been considered as
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7MARKETING MANAGEMENT efficient in sustaining the position of the Australian retail sector whereby the food retailing sector has elevated by 0.2% in February (Fidelman 2013). Improved opportunities to attain the position in the industry-The declined sales in FY14 have been attributed to unsatisfactory and unconstructive endorsements. Improvedpromotionalstrategiesviamarketingandcommercials,offersand sponsorships are required in order to attain Woolworths’ position in the market (Moriarty et al 20140. Social media networking as an effective tool for engaging customers-With the advancements of social media marketing, Woolworths would be getting enormous opportunities to associate with its dedicated customer base and to reach out to other brands specifically outside Australia (Lewis and Huber 2015). Threats Slow development of online retail sector in Australia- The declined rate of emergence into the online Australian retail industry has posed severe threats to Woolworths. Discount strategy with Coles- Coles one thegreatestcompetitor of Woolworths has successful introduced discount offers to gather a greater target population which is further a considerable threat to the company (Le Roux and Maree 2016). Woolworthsrecognizethatcommitmentandloyaltyandconsiderthisasa fundamentalfoundationoftheirconsumers’satisfactionlevel.Thecompanytargets customers who encourage healthy life preferences and willingness towards nourishing food and beverages (Woolworths.com.au 2018). According to reports, a strategic collaboration of BP with Woolworths has been anticipated to bring productivity whereby the contract incorporates BP attaining, rebranding
8MARKETING MANAGEMENT as well as operating the company’s over 500 petroleum sites and the additional 16 plants at present under construction pertaining regions of Australia for a total contemplation of US $1.45 billion (Lewis and Huber 2015). The amalgamation of BP’s global awareness and knowledge in the sector of fuel and convenience offers with the association of Woolworths, supreme food products and trust initiatives is regarded as an effective prospective vision for its consumers and is further anticipated to form additional significance for BP. Coles, the leading retail supermarket organization in Australia has been recognized as one of the biggest threat and rival to Woolworths and is the rise of reduced price of the supermarkets such as Aldi along with the potential entry of several other leading global competitors such as the German retailer (Richards et al 2013). Certain reports reveal a declined rate of Woolworths in comparison to companies such as Common Wealth Bank which comprise a sustainable rating and a price target that has risen from $20 to $25 in 2016 (Financial Review 2018). (Financial Review 2018) PEST Analysis
9MARKETING MANAGEMENT Political factor- Woolworths has been significantly benefiting from the Closer Economic Relations Trade Management between Australia and New Zealand. Furthermore, this trading facilitates both the nations where the company has its business operations into a single financial structure (Klettner, Clarke and Boersma 2014). The organization along with its both international as well as domestic stakeholders has protected the political consistency of both the nations. EconomicFactor-Woolworthshavebeenoperatingitsbusinessoperationsinan economically established scenario. Countries such as Australia has considerably improved standard of living in comparison to the other nations. The government involvement in the Australian open retail market influences Woolworths and its Food and Grocery Retailing sector. As perv reports, GDP per capita at buying authority of Australia is positioned at the 10thrank based on the 2015 estimation by the global monetary fund (Byrne 2014). SocialFactor-Commonideologies,principlesandbeliefsoftheAustraliansplaya significant role in the way Woolworths’ marketers will learn about the customers of the Australian market and the way Woolworths have been designing the marketing information for Food and Staples Retailing Industry customers (Chalmers et al. 2013). The achievements of Woolworth as a leading retailing organization in Australia can be traced as a vital macroeconomic environment. TechnologicalFactor-Woolworthshasbeenknownforharnessingimprovementsof advanced communication technology to enhance the productivity level of their service and satisfy their consumers (Trevena et al. 2014). The company further introduced the ‘self- checkout’ machines that would facilitate the customers to scan, measure the goods weight, and pay for their groceries via cash, credit or debit cards. Woolworths’ Market Research on 5C’s
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10MARKETING MANAGEMENT The chief executive officer of Woolworths has reported that over 1000 employees have been shifted directly to their business in order to bring enhancements to the level of responsibility and further aid the company to support the store teams and customers. Woolworths has effectively conducted surveys of over 2500 customers and revealed that more than half of the respondents have expressed discontentment in comparison to the customers of Coles (Knox 2015). Furthermore, these survey analyses have revealed that one of the significant motivators of customer satisfaction for the retail buyers, store design and the innovation associated with the products. One of the recent entrants into the retail industry is Aldi whereby the significant development strategy has been persistent to conquer the high rate income of Woolworths. It has been reported that around A$16 billion Woolworths’ food production has seen an increase of over A$470 million while the incomes has been decreased by around A$ 120 million in 2016 (Cant, Wiid and Sephapo 2016). According to reports the market share of Coles and Woolworths have a total market share of over 70% of the $80 billion grocery industry whereby the former company comprises the vast share of market and whereas Woolworths have successfully succeeded the growth with around 40% in comparison to Cole which comprises around 33% (Lewis and Huber2015).WoolworthshaverecentlycollaboratedwithCaltexfollowingthejoint endeavour of Coles with Shell in 2009 (Juan Ding et al. 2014). Woolworths’ Cost Leadership Strategy Woolworths have implemented a cost leadership strategy which is recognised as an incorporated set of activities outlined in order to produce or offer products and services at reasonable costs, comparative to its competitors with the characteristics which are acceptable to its consumer base (Richards et al 2013). The company in order to achieve optimized
11MARKETING MANAGEMENT productivity at the lowest expenditure has further implemented the ‘expenditure reduction’ or ‘sale up’ strategy for several years which has been deliberated in order to decrease the cost related to the process of delivery or production (Wardle and Chang 2015). Furthermore, Woolworths have being successful in applying this regulation and further reduce their costs. Woolworths has been effectively engaged in the cost conflict with Coles, which is recognized as the second largest contributor in the food and grocery sector of Australia. One such competitive strategy Coles have reduced their prices of milk in order to alter its insights as not being caused competitive which further forced Woolworths to apply cost reduction strategy to the similar levels (Financial Review 2018). Woolworths being one of the significant market dominants in the Australian retail sector administers a broad network of supermarkets that elevates its purchasing control further strengthening declined prices from suppliers or the distributors (Lewis and Huber 2015). Furthermore the organisation in recent times has been adopting a concentrated strategy in some of the critical areas of its operation. These type of focus strategies have being significant in the company's 2014 operations such as incorporating Sushi bars, MSA, red meat and fish that targeted a particular consumer base. However,theorganisationmusttakeintoitsconsiderationseveralothercost leadership initiatives in order to reduce their operating expenditure such as the ‘just-in-time’ strategic approach which has been implemented in administering their products into the supply chain strategy in order to reduce the expenditure cost of wastage as well as storage by creating as well as introducing goods and services at the retailer outlets during times of requirement from the customers (Cant, Wiid and Sephapo 2016). Woolworths in order to achieve such strategic approach in an efficient manner must focus on to attain a stock replacement program in order to evaluate the number of products which are creating demand within the dedicated customers of the company. Certain beneficial factors related to the cost leadership strategy of this organisation have been identified which further focuses on the
12MARKETING MANAGEMENT production of the overall expenditure by curbing the wastage and storage and also by increasing the profit margin of the company's sales. It is important to note that the long distancefactorpersistingbetweentheoutletsandthedistributorshavebeencausing complexities as the suppliers of Woolworths are located around Australia. Woolworths’ Marketing Mix (7Ps) Products Woolworths have attained immense recognition in the Australian retail sector for its contribution to several types of food and grocery items as a part of their marketing mix. The company has also initiated selling books, DVDs and other stationery items along with the packagedproducts. Withineachof itscategorythecompanyoffersa wide arrayof preferences associated with its brand recognition local production as well as global cuisine interests (Pettigrew et al. 2015). As a result Woolworths is successfully achieving high level of customer satisfaction in terms of preferences. The series of goods and services produced by the company tested with utmost efficiency and approved by the company exports in order to sustain its value and quality level. The diversified array of products have facilitated the
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13MARKETING MANAGEMENT company to Cater the overall desires and demands of the customers buy further creating the one stop store for their loyal and dedicated customer base. Price The leading Australian retail company has been effectively performing in order to sustain similar increased costs that in the retail market. The company offers the consumers segment buy preferring reduced as well as supreme prices. Woolworths have introduced the frequent shopper club which is regarded as a reward initiative at Tasmania outlets that further offers $20 discount vouchers for every collection of 2000 credits (Taylor 2013). Place The organisation currently operates over 1000 stores in Australia whereby more than 900 are identified as supermarkets and the others as convenience stores. Some of the outlets corporate by the company are known as the safety stores in Victoria where they operate through digital platform and simultaneously have developed mobile application for the digitally inclined customer base. Woolworth Select, Woolworths Gold, Woolworths Fresh are some of the private label brands which the company owns (Woolworths.com.au 2018). However the retail supply chains using the brand recognition of Woolworths are located in Mexico, United Kingdom, Germany and Austria with a wide distribution network. Promotion Promotional or endorsement strategies have always obtained a significant position in the marketing strategy of Woolworths. The company in recent times have been implementing online social media and magazines as well as newsletters for successful advertising and also which is easily accessible to its loyal customers (Pettigrew et al. 2015). In addition to this the organisation successfully offers innovative discount deals for the buyers and also distributes
14MARKETING MANAGEMENT gift cards. Such promotional activities are taken place in the social media in order to gather and increased rate of customer to attend the target segment and further earn revenues in the retail market sector. People The company at present is operating with a workforce of over 2000 employees and aims to elevate it by over 1500. The employee base of the company is regarded as when expertise and has been known to contribute equally. Woolworths have been receiving considerable recognition for its initiative to effective collaboration of employees with its customers (Woolworths.com.au 2018). The company has been effectively following policy regulation which guarantees no harm or damage to the employees as well as the environment in which it operates. Process Woolworthscomprisesintensivelycustomerfriendlyproceduresandfurther concentrates on utmost customer satisfaction. It also guarantees rapid procedures through the advanced billing technology software as well as efficient support. The company further encourages feedback procedures from its customers in order to bring innovation to the process and make it more customers friendly. Physical Evidence Woolworths is well known all over the world for its sparkling, attractive stores which facilitates customers to easily navigate through each category of goods they provide. The official website and hoardings are created in an attractive manner in order to gather wide range of young customers (Cant, Wiid and Sephapo 2016). Furthermore the company's
15MARKETING MANAGEMENT financial and sales reports are published online in order to increase its brand awareness across the globe. Conclusion A critical strategic analysis has been conducted in order to assess the significant strategies and approaches that Woolworths have implemented in order to achieve improved level of enterprise growth and progress in its business operation. However, such a progress is primarilybeingunderpinnedbyitswell-establisheddedicationandtrusttowardsits employeesaswellascustomerbase. Theevaluationsofthemacroandmicrolevel environmental factors have as undergone by the retail sector of Australia have all influenced the approaches and growth of the company both in productive and unconstructive manner. Woolworths must aim at applying innovative strategies which must be regarded as the fundamental marketing strategy of the company. The company must taken into account the shifting trends and choices of the consumers revealing enthusiasm which can further be concentrated through considering the strategy of increased enterprise progress level.
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