Woolworths and Deloitte: Consumer Benefit Package and Value Chain

This document discusses the consumer benefit package and value chain of Woolworths and Deloitte. It provides insights into their mission, vision, and strategies. The document also explores the competitive priorities of both companies.

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WOOLWORTHSSS AND DELOITTE
WOOLWORTHSSS AND DELOITTE
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3/25/2019

WOOLWORTHSSS AND DELOITTE 1
Contents
About Woolworthsss...................................................................................................................................2
About Deloitte.............................................................................................................................................2
Answer 1: Consumer Benefit package.........................................................................................................2
Customer benefits package of Woolworthsss and Deloitte.....................................................................2
Deloitte................................................................................................................................................2
Woolworthss.......................................................................................................................................3
Answer 2: Value Chain.................................................................................................................................3
Woolworthss............................................................................................................................................3
 In bound logistics:........................................................................................................................3
 Outbound logistics:......................................................................................................................3
 Marketing and sales:....................................................................................................................4
 Operations:..................................................................................................................................4
 Services:.......................................................................................................................................4
Deloitte’s.................................................................................................................................................4
 Inbound logistics:.........................................................................................................................4
 Outbound logistics:......................................................................................................................4
 Marketing and sales:....................................................................................................................4
 Services:.......................................................................................................................................5
 Operations:..................................................................................................................................5
Vision, mission and strategy of Deloitte......................................................................................................5
 Mission:...........................................................................................................................................5
 Vision...............................................................................................................................................5
 Strategy of Deloitte:.........................................................................................................................5
Strategy, vision and mission of wool worth.................................................................................................6

WOOLWORTHSSS AND DELOITTE 2
 Vision:..............................................................................................................................................6
 Mission:...........................................................................................................................................6
 Strategy of Woolworthss.................................................................................................................6
Operational strategy a firm should follow In order to be successful:...................................................6
Competitive priorities of Woolworthsss..............................................................................................8
Competitive priorities of Deloitte........................................................................................................9
REFERENCES..........................................................................................................................................11

WOOLWORTHSSS AND DELOITTE 3
About Woolworths
Woolworths is an Australian supermarket company, it open its first store in 1924, and by 1970’s
it became one of the largest retailer of fresh vegetables and fruits. Woolworths have 700v stores
with 190000 employees and it serves more than 13million customers per day, goals of
Woolworths are low prices, to produce fresh products and sourcing them from Australia. These
firms’ deals in food, liquor, petrol, electronics and other general merchandise retailers, it also
operates in gaming and hospitality sectors.
About Deloitte
Deloitte is a service-based company, which was founded by William, welches in 1845. The
turnover of the firm is 35.2 billion USD. Currently it has 225,400 employees. The services
offered by Deloitte are financial advisory, audit, tax, consulting services, enterprise risk and
legal. In 1986, Deloitte became on the major auditing firms in the country. Apart from this in
2009, Deloitte purchased a North American public service practice after which it filed for
bankruptcy.
Answer 1: Consumer Benefit package
Customer benefits package of Woolworths and Deloitte
Customer management package is a toolkit. It involves a very clear set of tangible and intangible
goods features that a customer recognizes and use. This can be either real or a perceived value
that a customer believes in or experiences while dealing with the company
Deloitte
Deloitte member firms offer customers a wide range of services such as, review and
confirmation, counseling, monetary consultative, risk, and tax services. Deloitte’s customer
administration groups, under the proposal of a guide Client Service Partner, help make incredible
business solutions for organizations working anywhere in the world. This incorporated
methodology combines understanding and development from different controls with business
learning and industry aptitude to enable the customers to surpass their desires.Deloitte

WOOLWORTHSSS AND DELOITTE 4
provides audit, tax, consulting, enterprise risk and financial advisory services with more than
286,200 professionals worldwide.
Woolworths
Woolworths is one of the tip retailers that offers every type of grocery item as a part of its
customer benefit package it offers apparel and accessories, household things, baby products, pet
related products liquor, drinks, dairy products and fruits and vegetables. It has 995 stores and
115, 000 team members in stores, distribution centers, support offices to provide the customers
with value and convenience (Woolworths imperfect 2016).
Answer2: Value Chain
Source: (Crain & Abraham, 2008)
Woolworths
 In bound logistics:
According to the value chain of porters, the inbound logistics involves the relationship
with the suppliers. Woolworths is a retailer company that includes distribution and
controls the network of distribution. Under this, the company is working under two
activities logistics and procurement.

WOOLWORTHSSS AND DELOITTE 5
 Outbound logistics:
Woolworths chooses the lifecycle management merchandise for their activity of
procurement process. This thing allows Woolworths to manage the suppliers and orders
and helps it to connect to more than 6000 suppliers. The company also uses the
certification process in order to select the suppliers, for good quality of products
Woolworths audit their products before delivering it to the customers. Woolworths also
focus on the nationalization system of buying in order to do cost savings; this gives the
customers best quality products at a very reasonable price. The system of procurement
has helped the company to earn around $2.5 billion. Apart from this Woolworths have
improved their delivery system by using an efficient transport system and good network
of distribution and with all this the company us able to control the strikes made by the
workers and the activities of shipments. This has also helped the supply chain of the
company and made the distribution of Woolworths effective with good quality of
products (Woolworths narrow 2016).
 Marketing and sales:
In order to increase the sales and profit Woolworths have started focusing on the sales
and advertising. Two activities that are included in the value chain of Woolworths are
dynamism in organization and promotion. In business, which is related, to retail there is
always a need to market the product properly in order to meet the sales. Woolworths uses
slick marketing in order to change the perspective of people. The company market
weekly special products in order to attract the customers, this has actually encouraged
many customers to buy the products. There a lot of primary supply chain activities that
are performed by Woolworths, by the use of which it is able to work effectively with a
good human resource management program, infrastructure development and enterprise
management (Akpala, 2009).
 Operations:
It is importance to analyze the operational activities. Woolworths is a firm, which keeps
its raw material ready in order to convert it into the finished product. Operational
activities include thongs such as packaging, assembling and testing. This includes both
manufacturing and service operating (Usoro, 2010).
 Services:

WOOLWORTHSSS AND DELOITTE 6
The post-sale and pre sale services offered by Woolworths are important part of creating
loyalty in customers. The customer nowadays focuses more on the post service of a
company. It is important for the companies nowadays to focus on the post-sale customer
service.
Advantages
 The improved flow of information that can help the company in order to identify and
exploit new opportunities and reduce the threats that are external. Value Chain can fill the
gaps that can impact firm's productivity.
 Woolworths can recognize various external and internal linkage between the different
activities ( Samson, 2012)
Disadvantages
 The company can fail its vision and the overall strategy dividing the operations into
primary and support activities may not be separable due to increased complexity.
 The division process can be time consuming and difficult.
 Woolworths can discover it hard to get necessary information of its Business
Deloitte’s
 Inbound logistics:
The activities of Deloitte are related to storing, receiving the product inputs. It includes
things such as the warehousing, material handling and architecture of the product. All of
this helps in the storage of customer information for the digital media company.
 Outbound logistics:
Deloitte undertake the activities in order to distribute the finished products to the final
buyers or the channel partners. The activities included in the outbound logistics are
distribution network, warehouse scheduling and retailer order fulfillment.
 Marketing and sales:
These are the activities, which are used by Deloitte in order to make the buyer by the
products and service of the company the activities included in marketing and sales are
force management, marketing sales and channel selection.

WOOLWORTHSSS AND DELOITTE 7
 Services:
Deloitte needs to improve the services after sales and maintenance provided after the use
of product. Service of Deloitte can include, training part supply, post-sales maintenance
product forward, installation services and backend alignment of software.
 Operations:
These activities help the company to convert the raw material into the finished goods.
This thing includes using customer data in order to serve the advertisements, whichare
based on the client’s behavior.
Advantages
 Value chain management can help the company to improve the operational efficiency and
the management of tax
 it helps MNEs realign their functions, assets and risks (Miffing, 2006)
Disadvantages
 The external factors that can damage or negatively affect your business. It is important to
consider financial, customer, internal and growth threats.
Vision, mission and strategy of Deloitte
 Mission:
To assist its people and clients outshine. The DTT member firms' size, strong point and
resources will assist carry out it’s' mission now and in the future.
 Vision
To make DTT driven and recognized as one of the best professional service organization
in the world. Its vision is also to achieve its goals and also to continuously grow and
evolve the global innovative services (Keith,2012; Antràs with Chor, 2013) .
 Strategy of Deloitte:
Its strategy is to be future confident Deloitte Strategy. It believes that in order to find the
way the future with assurance the organizations need to take the right choices: clear,
timely and inspirational choices that increase growth in the disrupted and dynamic world.

WOOLWORTHSSS AND DELOITTE 8
Strategy, vision and mission of Woolworths
 Vision:
Woolworths wants to become world’s top responsible retailer, they want to imitate
fervent obligation towards doing good dealing for the customers as well as people and
planet (Wilding, 2011). .
 Mission:
 Woolworths mission is to achieve the following things:
 Customer 1st Team 1st culture
 Connected, personalized shopping experience and convenient
 Innovation In the drink business
 To unlock value in the product portfolio
 E2E processes: better for customers and simpler for stores
 Strategy of Woolworths
Strategy of Woolworths that makes it different from other companies is its retail team,
support team and customer service team. Through the customer service program
crosswise the brands; the store teams and support office accept daily feedback from the
customer. This helps the team to center and continue with improvements within the
company every day, which offers a good shopping experience of the customers, and this
is what gives it a competitive advantage over the other organizations.
Operational strategy a firm should follow In order to be successful:
Operational strategy means the ways or methods a company uses in order to reach its objective
and goals. Developing organizational strategies helps a company to examine and use various
effective systems for using their resources effectively, some of the strategies that can help
organizations are:
1. Corporate strategy and cross-functional interactions: this kind of strategy involves seeing
the system of the company as a connected part. Every department of the company
depends on the other departs to achieve its outcomes. The core strategies of a company
should support the corporate strategy by using functional interactions.

WOOLWORTHSSS AND DELOITTE 9
2. Customer oriented strategies: opera6tionbal strategies be supposed to focus without a
break customer-oriented strategies indoors group headed for converge its aim an d reach
its goals an d in place of this a concert party ought to get paid strategies with the purpose
of tin can adapt the varying atmosphere next modify within anxiety of customer. while a
band is evaluating its natural environment it must forever evaluate also scrutinize the
trends of the market, this desire assistance the concern in the direction of seize help of the
opportunities plus relegate its threats.
3. Development of heart competencies: soul competencies are the strengths afterward
possessions of a company. Main competencies are a touch with the purpose of bottle
adapt into each activity as a consequence corporation nevertheless they preserve involve
well-trained force along with an optimal transnational location. Through identifying, the
focal point competencies a theater company tin flesh out manner by means of preserve
aid participating in rising purchaser satisfaction, connection in the midst of stakeholders
plus invention development (Mitchell 2015)..
4. Development of Competitive Priorities
The happening of competitive priorities comes with creating the corporate tactic in
addition to marketplace analysis. In the sphere of sort out on the road to build competitive
priorities, a resolved otherwise an party ought to evaluate the operational costs,(Eric,
2012). Result or else sacrament quality, the point it takes in the direction of increase
moreover carry a high-quality otherwise use furthermore the flexibility of a well-
mannered before sacrament in the company of look on the road to category moreover
customization. Competitive priorities of an group must rope in belongings such since
spirit intelligent on the road to present excellence merchandise otherwise sacrament on
gentle expense as well as which meets the weight of the buyer in the same way as
well(Baker, 2014).
5. Product along with mass occurrence
Strategies of expansion of yield along with military is supposed to guard at home pay
attention the innovation moreover benefits (Griffin, 2001; Helms after that Nixon, 2010).
what time a theater company develops new-found patron products, a concert party must
focus on top of habits en route for resolve near come about a guide happening
introducing a brand new tune-up before product, a circle must forever and a day pause on

WOOLWORTHSSS AND DELOITTE 10
behalf of the opening of innovations voguish the bazaar as well as rally the yield plus
therefore as well date stipulation the but a company’s innovation is booming or else
heartbreaking forward. At what time a visitor develops a service, companies are supposed
to for all time focus without stopping packaging it together with psychological
reimbursement moreover authenticate army (Goldmann, 2006). at the same time as
budding a usefulness or else service, a troupe must at all times focus next to the
requirements of the customers also how the procedural dealings report on the way to its
customers’ requests moreover demands.
Competitive priorities of Woolworths
Customer 1st team 1st culture:
 New ways of working
on core values
 To improve the VOC,
VOT scores by FY18
 To launch a number of
new teams during the
year
 More work to implant
ways of working
Evolving and endeavor drinks:
 To have strong sales
growth across BWS
 To be the first
customer ranging
across BWS
 More work to do to
evolve endeavor drinks
to deliver medium –
term growth
 Countdown X
launched ton lead
online food retail
sector in New Zealand
 More work to improve
Digital UX, home
delivery and pick up
Transforming Australian and
new Zealand food :
 Australian food
improvement I thee
customer scores
including veg and
fruits
 80 revenues and 54
upgrades
 More work to do in
order to deliver a good
shopping experience
Connected, personalized and
convenient shopping
experiences:
 To make pickup
Unlocking value in the
portfolio:
 To have a strong item
End to end process- better for
customers and simpler stores:
 1 store rot out to all
Australians food stores

WOOLWORTHSSS AND DELOITTE 11
available at 2900
stores including the
stores and in Australia
 To launch online food
retailer sector in New
Zealand
 To open format metro
in pit street mall
 To do more work like
home delivery and
pickup
growth in the BIG W
journey
 To be the new fuel
supplier with Caltex
 To do more work in
momentum BIG W
and improve
responsible gaming
practices
and attached BWS
 Simple stores
 Progress on
productivity initiatives
in Woolworthss
supermarket
 automation installation
on tike and budget
 More work to do the
leverage process and
improvement to deliver
productivity targets
Competitive priorities of Deloitte
Develop alliance
Us federal government
 Top 20 federal services provider and serving:
- All 15 US cabinet level agencies
- All branches of the US department of defense
- Majority of civilian and intelligence agencies
- Major government and health care organization (Hilton, and Platt,2013).
National government:
- 19 0f the 20 members of G- 20
- 10 of the top 10 most competitive nations
- Major donor institutions around the world
Private sector:

WOOLWORTHSSS AND DELOITTE 12
- Solving more than 80% of the world’s largest companies around 20 industries
- To become largest consulting providers globally
Apart from this Deloitte focuses on innovations
 The center of Deloitte innovation helps the government to drive modernization and
transformation
 The services of Deloitte support a very wide range of mission and also support the
members and services in order to protect critical infrastructures
 It focuses on health data management, cyber command and control.
 Incident command and emergency operation center
 Anti- corruption and anomaly detection
 Cyber forensics(Hill, 2014)
 Maritime domain awareness
 Insider threats and physical instruction
 Identify and access management
And last priority of Deloitte is differentiate
 It serves around 80% of fortune for 500 companies
 Fortune 100 best companies to work for
 $ 10 million in pro bono services for more than 500 nonprofit organizations in 2012

WOOLWORTHSSS AND DELOITTE 13
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Publisher Ltd
Antràs, P. and Chor, D.,( 2013) Organizing the global value chain. Econometrica, 81(6),
pp.2127-2204.
Baker, M. (2014).Marketing strategy and management. London: Palgrave
David, F. (2013) Strategic management: Concepts and cases: A competitive advantage
approach. Pearson.
Eric, S. (2012). Marketing strategy.Journal of Historical Research in Marketing, 4(1).
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press.
Ginter, P. (2018) The strategic management of health care organizations. New York: John
Wiley & Sons.
Goldmann, A. (2006). High toxicity leadership- Borderline personality disorder and the
dysfunctional organization.Journal of Managerial Psychology, 21(8)
Griffin R. (2001). Management: Boston Houghton
Helms, M., & Nixon, J.(2010).Management. Journal of Strategy and Management, 3(
Hill, C. (2014) Strategic management: Theory & cases: An integrated
approach.NewYork:Cengage Learning.
Hilton, R.W. and Platt, D.E., (2013). Managerial accounting: creating value in a dynamic
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Kaiser, R.B. and Overfield, D.V., (2010). The leadership value chain. The Psychologist-Manager
Journal, 13(3), pp.164-183.

WOOLWORTHSSS AND DELOITTE 14
Keith, S., (2012) Coles, Woolworthsss and the local. Locale: The Australasian-Pacific Journal of
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Miffling.I (2006).Management Theory: Principles and Practice.Calabar: Merb Publishers
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