Work and Diversity: Conflict Management Strategies in the Workplace

Running Head: WORK AND DIVERSITY 0
Work and Diversity
Student name
1-31-2019

WORK AND DIVERSITY 1
Contents
Introduction......................................................................................................................................2
Experience 1....................................................................................................................................2
MBTI model (Myers Briggs Personality Types).........................................................................3
I statements..................................................................................................................................4
Reflection.....................................................................................................................................5
Experience 2....................................................................................................................................5
DISC Model.................................................................................................................................5
Transaction analysis.....................................................................................................................7
Reflection.....................................................................................................................................8
Self-development plan for conflict management.............................................................................8
Johari Window Model.................................................................................................................8
Conclusion.....................................................................................................................................10
References......................................................................................................................................11
Appendix........................................................................................................................................13
Johari Window Questionnaire...................................................................................................13
Survey....................................................................................................................................13
Scores.....................................................................................................................................14

WORK AND DIVERSITY 2
Introduction
In an organization, conflict occurrence is a usual scenario, when more than one mind is
working over a particular project or situation, the perception and believes are different for each
individual, due to which the chances of conflicts in the organization increases. Conflict
management is the responsibility of the management, so as to maintain harmony in an
organization, and make the flow of work and productivity level smooth and high respectively.
For this, appropriate conflict management has to be implemented in the organization, or the
environment where the conflict has been arousing (Dosser & Nicol, 2016) (businessdictionary,
2018)
I have been in the situation, where I had to manage the conflict, in some conflicts I was
able to manage it effectively, and however there was the situation, where I was unable to manage
the conflict well (Fook, 2018). Through a structured reflective experience of mine, I would be
presenting my learning through experience in the report.
Experience 1
I work for an international company, and I was working on a construction project. The
major stakeholder while working on a construction project, was an architect, builder, and labour.
There was a condition of conflict among the labour union and the architect. Being a manager, it
was my responsibility to resolve the problem, from which it can be said that the conflict
management applied by me was effective. The effectiveness was due to the skills, competencies,
and the experience I acquire. For a better analysis of the experience and my personality, the
MBTI model will be used (Hebert, 2015)

WORK AND DIVERSITY 3
MBTI model (Myers Briggs Personality Types)
Figure 1:( Source: (Ismail & Basharirad, 2017)
This model is helpful in analysing the personality, which could be the reason for better
conflict management in this situation. There are 16 personality types according to this model,
and it can be analysed by answering four major questions (Ismail & Basharirad, 2017)
 The first question is that Am I inwardly focused or outwardly focused person, on which
two relevant aspect is found that is extraversion (E) in case of outwardly focused, and
introversion (I) in case of an inwardly focused person.
 The second question would be the way I would prefer to get the information, the two
options for this is sensing (S), that is focusing over facts and figures while understanding
and collecting relevant information, and other is intuition (N) that is taking information in
form of objective logic, thinking, believes, and on feelings.
 The third question is the preferable decision-making style, this ends up with two option
based on the answer, that is thinking (T) that is taking decisions through the detached
approach and analytically. Another is feeling (F) that is preferred is given on feeling and
believes while making decisions.