Work-Based Learning

Work Based Learning
(Assessment 2)

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK 1............................................................................................................................................3
State your desired future career role and explain what personal and professional training you
require for that future career role. ..........................................................................................3
TASK 2............................................................................................................................................4
Identify your personal and professional learning and development needs that would help the
organisation to minimise or eliminate the identified problems and challenges.....................4
TASK 3............................................................................................................................................6
Propose a Plan for a Work-Based Project to evaluate how employee motivation can be
improved. State the title of your project, the activities you will undertake and the duration of
each activity. Use an appropriate tool to present your Development Plan. ...........................6
TASK 4..........................................................................................................................................10
Conduct a comprehensive Project designed to generate and recommend appropriate solutions
to the problems and challenges in your work place.............................................................10
TASK 5..........................................................................................................................................12
Use an appropriate tool (or tools) to monitor and evaluate the progress of the Project
suggested in Task 4 above. ..................................................................................................12
TASK 6..........................................................................................................................................13
Reflective Report based on your observations, experiences and recommendations pertaining
to Tasks above......................................................................................................................13
GANTT CHART...........................................................................................................................14
CONCLUSION .............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Work-based learning is defined as a strategy and a process that involves real life
experiences and examples for students in which they can utilize their personal, technical and
academic ability in relation to gain appropriate understanding about their future professional life
and career goals (Wall, 2017). Work-based learning also involves series of educational courses
and training programs which integrates the curriculum of an individual of their schools and
universities in the presented workplace. It is an important and essential approach which helps
individuals and students to develop necessary employability skills and abilities along with
creating a positive work experience. The present report is a reflective proforma that is developed
for explaining the exact requirement of personal and professional training and development for
an individual in order to pursue their preferred career role. A plan is also proposed for evaluating
the process for employee motivation.
TASK 1
State your desired future career role and explain what personal and professional training you
require for that future career role.
As a student and for an individual is important to have a strong future career goals for
which personal as well as professional trainings and competencies in order to perform their job
roles with utmost potentials. it is important for an individual to have clear understanding of
different skills and knowledge that are essential for them and for their respective job role to
perform. In the same manner as my desirable occupation goal is to work as the upkeep engineer
at Volkswagen which is an automotive company of United Kingdom. The company is a leading
organisation and has a potential skilled staff which is trained enough to provide the best two
customers and two public on behalf of the organisation and create a competitive position in the
industry. My job role is efficient enough and will help me in improving my employability skills
along with my knowledge in the industry about different aspects of my career in the respective
area (Mumford, 2016).
For getting the job that are certain skills that are confessional as well as personal for
which trainings is required. I have learnt the importance of ongoing learning and have taken this
responsibility in my hand to improve my current skills and knowledge while working at my
workplace. a very important resource that is available to me and will help me is staff manual and

study guide. The handbook will enable me to gain and learn about different systems and
operations of the institution as well as help me in preparing for my interview. There are different
resources through which I can improve my skills such as conducting customer service which will
help me in enhancing my customer service abilities and understanding their needs and
perspectives thoroughly.
One more potential response source is my associates as they will provide me and accurate
opinion according to them in relation to my performance along with those areas that needs
improvement. The fourth resource that proves to be efficient and helpful is I can use the online
website of Volkswagen for having a better understanding of what exactly is the required skill set
and psychological feature for the job role which I am seeking as my career option. Another
resource are professional magazine and relevant websites. These are some different ways and
resources which will assist me in even my possibilities to reach towards my desired job role and
objective (Ferrández-Berrueco, Kekale and Devins, 2016).
I can also take training and development programs externally which will help me in
improving my competencies and proficiencies. My peer group will also so be a helpful party to
take up my mock interviews and provide me with their opinions of how I perform during the
interview and what are the areas where I need development. One major skill set which I need to
develop is working under pressure and emergency situations and also work efficiently within a
team rather than individually. In regards to the same all the methods and resources discussed for
improving the knowledge and skill sets can prove to be helpful in relation to skill development if
used in proper and appropriate manner.
TASK 2
Identify your personal and professional learning and development needs that would help the
organisation to minimise or eliminate the identified problems and challenges.
While pursuing the career target of maintenance engineer in Volkswagen I received a
chance to work with the company that was best quality products to customers and the most
attractive and innovative designs. I have been working with the company for quite some time and
there are some observations which are developed during my employment which Volkswagen that
is causing difficulties for the organisation. The challenges which of being faced by Volkswagen

are under performances of staff and a very weak flow of communication throughout the
organisation.
These difficulties are leading to situations such as increasing employee turnover, losing
loyal customer base and losing the competitiveness of the organisation. Over my working period
in Volkswagen till now I have learnt many new skills, developed new competencies and gained
proficiency which can help the organisation introducing and eliminating their problems as well
as myself in improving my personal and professional portfolio. For companies point of view it
will be a huge disaster if Volkswagen fails to address the problems identified and can face
adverse consequences in future (Kis, 2016).
Employee who are not performing well or are showing under performing results should
be treated or dealt with individually in order to identify the reason behind their performances. It
is identified that the organisation is facing problems in regards to poor performances of staff and
poor communication which is causing compromises in overall quality and service provision on
behalf of organisation to the customer by the workforce. Since I am working at Volkswagen, I
have the responsibility to report to my team leader for assisting film in decision making process.
In order to resolve the problems identified above meetings were held in which I took part and
what asked to provide my I productive feedback. According to my suggestion I insisted that the
problem solving and leadership skills needs to be re-evaluated and revised. The result will be
improved leadership skills will help the managers and other team leaders to lead their teams
effectively and efficiently by understanding their problems and addressing them on time rather
than creating demotivation amongst team members.
the organisation worked over its communication system and flow by implementing a new
communication system so that the important messages and information can reach to all necessary
people who are being affected by it in the company. The second problem which was being faced
by Volkswagen was under performance of staff in their respective job roles (Henderson and
Trede, 2017). The management of the organisation were responsible to identify the reason
behind the same and through their research it was determined that some of the people and
professionals in the organisation did not possesses educate skills that were required for their job
roles and the other getting demotivated due to increased pressure on them.
For addressing the problem of reducing focus of individuals and demotivation in
employees some training and coaching sessions were conducted for helping the personnel’s and

improving their skill sets buy polishing their existing capabilities. Training and development was
one resource which is used by the management of Volkswagen in order to eliminate the problem
of Under performance of employees and improving their performance standards. For meeting the
agendas of improving communication flow in organisation the management of Volkswagen
leveraged their communication systems and assets within the company. An automated answering
system was installed which enable the employees belonging to one department to communicate
well with one another and also the flow of inter departmental communication can also improve
through the system (Jackson, 2018).
TASK 3
Propose a Plan for a Work-Based Project to evaluate how employee motivation can be improved.
State the title of your project, the activities you will undertake and the duration of each
activity. Use an appropriate tool to present your Development Plan.
Professional development plan is defined as a a systematic blueprint or a document with
listed steps that can help individual learners to achieve their goals. The personal professional
development plan help the individuals in getting an insight about how we can reach their targets
as well as it helps them in identifying the areas which needs up-gradation and upliftment for
enhancing their career portfolio. A professional development plan is developed to below for
evaluating how employee motivation can be improved in Volkswagen. The plan is presented in
table format.
S.
No.
Learning
target
Present
Proficiency
Target
Proficiency
Development
Opportunities
Criteria for
Judging
Attainment
Time
Duration
1. Positive Work
Place
Developing a
positive
working
environment
is 7.
Target
proficiency
is 10.
Creating a
positive working
environment is
one of the
strongest way in
which motivation
standards of the
employees can be
Managers and
Team Leaders
within the
organization
will judge that
the learning
target is
achieved in an
50 days

reinforced and
enhanced. In
order to do so, the
foremost factor is
to identify the
performance
standards of
employees which
they invest for
getting things
done assigned to
them (Poonpon,
2017). Also, the
organisation is
suggested to place
their trust in
employees and
provide them
various
opportunities to
put forward their
ideas and
thoughts by
increasing
employee
engagement.
These practices
will enable the
firm in improving
employee
motivation
effective
manner.

standards.
2. Effective
communication
Present
proficiency
out of 10 is 7.
Target
proficiency
is 9.
Another potential
way of enhancing
and incrementing
employee
motivation is
better
communication
and channels for
information
sharing with one
another. Good
communication
flow and channels
not only increases
the workforce
motivation but
also offers a
competitive edge
to the
organisation form
its competitors.
People of the
entity has to be
encouraged by the
managers and
team leaders to
share their ideas
and supervised
while they needs
assistance and
Management
of the
company will
be responsible
for judging
that the target
proficiency is
achieved
(Sharp and et.
al., 2016).
30 days

guidance of
seniors.
Volkswagen
should have an
open-door policy,
where everyone is
welcome and the
employees do not
feel hesitated for
sharing their
feedbacks or
opinions.
3. Encouraging
Teamwork
Present
proficiency
out of 10,
currently is 9.
My target
proficiency
is 10 but I
want to
convert this
into
strength.
Teamwork is a
potential source
for increasing and
influencing the
employee
motivation
standards within
the firm while
working for
attaining the goals
and objectives of
the entity. Team
working
environment
within the
company will
enable staff a
chance to interact
with each other
Team
Members,
Leaders and
Managers
within the
organization
will be
responsible
for judging
the criteria
and making
sure that a
complete
proficiency of
10 is
achieved.
15 days

and get to known
one another. Also,
when the
motivation or
confidence of one
of the members
will go down, the
other team
members will
become a
supporting hand
by being there to
help.
A professional development plan is an efficient tool which will help the organisation in
answering the motivation level of their workforce and for the lead them to gain a competitive
edge in market against their competitors by improving their overall performances and goals. The
plan will assist management and other team leaders in measuring the impact and progress of
presented opportunities that are provided to the workforce in order to level up their motivation.
Moreover, further requirements of opportunities can also be tracked and attained results can be
measured (Chatterjee and Hannan, 2016).
TASK 4
Conduct a comprehensive Project designed to generate and recommend appropriate solutions to
the problems and challenges in your work place.
The discussion conducted in the task above it is seen that the vital problem which was
creating difficulties for Volkswagen were under performances of employees and poor
communication flow within the organisation. The motivation level of employees were not
enough and affecting their engagement and commitment towards their job roles. Along with it
poor communication channels and flow was affecting the conversation and information sharing
system of the organisation. As employees were not sure of what they are supposed to know and

what are the respective information they need to share with others. Basically the poor
communication flow in Volkswagen was creating lack of clarity and according to my
observation these challenges were impacting the overall functioning and performances of the
business which implementing negative influence on competitiveness of the organisation.
Since I have been working with the organisation for quite some time it was recommended
by me to the managers by the employees needs to be evaluated in accordance to their
performances and respective feedbacks needs to be provided to them regarding their performance
on regular basis so that they can make changes in their work practices while carrying out the
assigned tasks. Management was suggested to provide feedback to employees either weekly or in
alternate days (Kokotsaki, Menzies and Wiggins, 2016). Moreover managers and team leaders of
different teams were also suggested to take active participation in improvement practices. Those
respected team leaders and managers were suggested to actively listen to the problems that are
being faced by employees and then worked in order to reduce them for effectively improving
their performance standards. As well as team leaders and managers were suggested to take up
initiatives to coach and train their team members for bringing change in their performances
which will help them in improving their confidence within themselves and trusting the
organisation more.
To improve communication in the company, the suggestive idea was to introduce
effective ways and systems of communication within the organisation in internal and external
basis. The company was suggested that they should provide appropriate opportunities to
employees for sharing their point of views and ideas with the whole team by using the strong and
potential communication channels and flow. The policy reflected here is of opened or their
employees are free to communicate with one another and put forward their thoughts in front of
their colleagues and higher management staff members.
The last problem which was identified was of lacking motivation among the employees
which was leading to reducing their engagement in the organisation. For addressing this issue the
entity was recommended to recognise the efforts of its employees by using different reward and
appraisal techniques. The first method which was suggested to increase employee engagement
was to welcome employees in decision making processes and meetings. small weekly or monthly
goals should be provided to employees and in return appropriate rewards should be assigned for
the best performance. Therefore, these are some recommended methods and resources that

should be implemented by the management of the organisation for improving and reducing the
challenges they were facing.
TASK 5
Use an appropriate tool (or tools) to monitor and evaluate the progress of the Project suggested in
Task 4 above.
Monitoring is a significant segment that can be utilized by the organization to comprehend
and get an understanding about the advancement of the task. To assess the advancement of
undertaking portrayed over the organization can utilize different methods like studies; surveys
and questionnaires can be circulated among the representatives of the organization to screen if
the proposals that were given above were executed effectively. Reactions of the workers in the
questionnaires would then be able to be investigated and the outcomes can be deciphered. This
will help the organization in understanding which approach was effective and which ones ought
to be re-examined. Diagrams are other successful devices that can be utilized by the organization
for the equivalent (Zhu and et. Al, 2019).
It was ascertained that the level of motivation of the employees went up from 65% to
80% by engaging them in the decision-making process and encouraging them to put forward
their ideas and thoughts. This can be explained with the help of a bar-chart above.
Research can likewise be led with respect to the number of workers are leaving the
organization and changing to contenders. The numbers can be investigated and a compelling
measure can be utilized. Whenever this is done, such representatives ought to be asked by and by
what the issues that they have been confronting are and what are the measures that can be taken
by the administration to conquer the circumstance. On the off chance that there is a need, the
representatives should be given preparing to upgrade their general aptitudes and grow new ones.
Utilizing visual charts to break down the outcomes, it was seen that in light of execution of
various creative strategies for correspondence, all the significant messages were gotten by
representatives at all levels adequately and there was no disarray among them. There was a
finished ascent from 70% to 80% in their general exhibition (Ernst, Hodge and Yoshinobu,
2017).

The overall performance as well as the level of productivity of the company will be
enhanced. This will further lead to the company gaining a competitive edge against competitors
in the market.
TASK 6
Reflective Report based on your observations, experiences and recommendations pertaining to
Tasks above.
While composing this report, I saw that the organization ran over different difficulties and
issues because of which it couldn't perform adequately on the lookout. I encountered that to
construct a vocation in wanted job, an individual is needed to have different aptitudes and
information about the various angles. For my ideal part of an upkeep engineer at Volkswagen, I
created and improved different aptitudes by perusing the staff manual of the organization,
leading reviews of the representatives who were at that point working in that organization,
looking for inputs from my chiefs just as friends and so forth Every one of these techniques
helped me in reinforcing my abilities and find a new line of work at the organization in my ideal
employment job.
Having invested some energy in the work, I saw that the organization was confronting
different issues like that of helpless correspondence, underperformance of the representatives and
an absence of inspiration among them. Such issues could prompt a decrease in the quantity of
steadfast clients of the organization just as expanded staff turnover. To defeat these issues, the
organization was prescribed to confide in its representatives and tune in to the issues that they've
been looking from some time. It was additionally prescribed that the chiefs gave criticism to the
workers now and again and direct them so they don't miss out inspiration. The workers ought to
have been engaged with the cycle of dynamic which would've caused them to feel more
esteemed (Huang and Wu, 2016).
A professional development plan was built up that the organization could use to address the
different issues adequately and furthermore, measure the advancement of the various
methodologies that were portrayed in the arrangement. The arrangement empowered the
organization to screen the different issues and investigate the various circumstances that were
affecting the general exhibition of the organization on the lookout. The arrangement was
essentially evolved to enable the organization's workers to improve their degrees of inspiration.

Ultimately, different proposals and suggestions were given to the organization with respect
to how it might beat the issues. I saw that observing and assessment are significant ideas that can
help in improving the productivity of the organization just as give significant bits of knowledge
to the administrators like what was the degree of progress among representatives, their
inspiration just as execution. There are different apparatuses that can be utilized to investigate
similar like Questionnaire, reference charts and studies. Hence, generally, it was learning and
advancing experience for me while working at Volkswagen as I had the chance to learn
numerous new things just as improve my insight. Likewise, I got an opportunity to gain new
aptitudes that were useful for me in landing my ideal position at the organization (Hamari and et.
al., 2016).
GANTT CHART

CONCLUSION
From the above report work-based learning it is concluded that an individual should
process and attain certain skills and knowledge about different subjects and areas that can assist
them and help them in getting their desired job role in the desired organisation. Along with it
they are many problems and challenges which were being faced by organisation and certain ways
suggest to the company in order to eliminate or reduce those problems and their challenges
which were being imposing large consequences on the organisation. A professional development
plan is also developed for helping in overcoming the challenges and breaking down the areas that
require improvement. Lastly, some monitoring and evaluation measures are also suggested to the
organisation in enhancing the performances.

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