Skills and Knowledge Required for Front Office Manager in Park Grill Restaurant

This report discusses the skills and knowledge required for the work role of a front office manager in Park Grill Restaurant. It covers the importance of communication, time management, problem-solving, and interpersonal skills in performing the job effectively. The report also highlights the need for reflective logs and journals to evaluate and document learning and progress.

Work Based Learning

Table of Contents
INTRODUCTION ..........................................................................................................................1
MAIN BODY ..................................................................................................................................1
Determine skills audit with personal development plan.............................................................1
Prepare a short report that reflect on the progress of planning for undertaking the work role...4
Produce a short report that identify skills and knowledge require for work role........................4
Evaluate and document your learning and progress with reflective logs and journals...............5
Include a short report for planning for a future role....................................................................7
CONCLUSION ...............................................................................................................................7
REFERENCES ...............................................................................................................................8

INTRODUCTION
Work Based learning is defined as learning where people have skills and learning which
means they improve their skills which can be done according to the work role assigned to them.
The work based learning is learning which can be adopted by different level of people which
include individual people, student, organisation and community as a whole (Caputo and et. al.,
2019).
They adopt the work based learning because there are various advantages included such as
improving skills for employment and for betterment for future growth. In organisation, they use
skills to develop skills of employees as they trained their employees in order to achieve business
goals. The management consider in this report it Park Grill restaurant. The chosen restaurant is
located in Central Road, United Kingdom. It was established in the year of 1942. In this hotel
there is front office manager who manage all activities and include skills audit and on the basis
of that there is PDP plan. There is a short note on planning and role of front office manager.
MAIN BODY
Determine skills audit with personal development plan
Skill audit means an audit where people find and analyse their skills and abilities which
help them to develop their weak skills and update their skills by using various resources (Ebbeck
and Waniganayake, 2017). With the reference to Part Grill restaurant, the aim of skill audit is to
identify various type of skill which are strong and weak. With the help of this they can easily
enhance their weak skills by learning and experience.
Skill audit which is described in table below:
Skills Current performance Target Performance Resources required
Communication skills 5 8 For communication
skills the front office
manager should interact
with other employees,
read books, take online
sessions, join seminars
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and many other.
Time management
skills
7 9 The resources required
for time management
skills is that they they
can set time and
objectives with the help
of this they can easily
achieve objective on
time.
Problem skills 6 9 Problem solving skills
should require important
as they should analyse
the external factors and
solve issue by
understanding that or
involve in personal
development sessions.
Management skills 5 9 The resources of
management skills is
delegation of work in
proper manner, decision
making process and
many other resources
available.
Interpersonal skills 7 10 The resources required
is interaction among
employees, coordination
and interpersonal
relationship.
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SWOT analysis: SWOT analysis is an analysis where front office manager have to analyse the
situation internally as they can identify what are the factors that affect while planning for project
of marketing campaign.
Strength: The main strength of planning the project of marketing campaign is that Park
grill restaurant can help in attracting customer so that they can consume food and tell them that
they are providing high quality food and beverages to customer. As this is done because they are
want to expand their business.
Weakness: The major weakness is that their competitor is also competing with them as
they can also introduce food and beverages item and can advertise accordingly so this become
problem for Park grill restaurant.
Opportunity: The main opportunity is that they can advertise on social media and can
attract large number of customer in United Kingdom with the help of this they can easily
advertise and can target different types of customer in market.
Threat: The last factor is threat which means that there are various threats in market as
they main threat is that their competitor as the competitor can advertise more attractive than Park
grill restaurant. There competitor can give offers, discount and coupons which lead to failure of
the project of marketing campaign of food and beverages.
Personal management plan (PDP) is defined as plan where people want to improve their
skills according to the analysis of skill audit this help front office manager to identify their weak
sills (Garnjost and Brown, 2018). In other words, it can be said that it is a document where skills
are monitor which can be classified into strong and weak.
Skills I would
like to acquire
The value of
the skill in my
position of job
What
measures
do I need to
implement
Resources
required to
acquire the
skill
Measurement
of success
Date of
accomplishme
nt
Communicatio
n Skills
This type of
skill is
important as
this help me to
The
measure I
have taken
to improve
As I analyse
that to
improve
communicatio
I have to
measure my
skills by
communicatio
05/04/21
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assign the work
to employees
which can be
done by
communicating
and can interact
with them so
they can solve
conflict
between them
easily.
my
communicat
ion skills is
that first
listen then
respond to
that
particular
situation or
emotional
intelligence.
n skill I have
to take regular
sessions to
improve
grammar,
online books,
novels.
n assessment
questionnaire
is the main
tool to
measure or
can apply
skills in the
selected hotel.
Management
skills
This is main
skills of me is
front office
manager in
Park grill
restaurant
where I have to
perform my
work which is
work
placement.
The
measure
taken by me
is assigning
the work
according to
the skills
and abilities
of staff
members in
the selected
hotel.
The resources
required in
management
skill is
delegation of
work,
listening,
management
decision
making and
many other.
The
management
skills can be
measured by
me by the
team
performance,
survey, team
turnover rate
by this I can
analyse the
improvement
done by me in
organisation.
01/04/21
Prepare a short report that reflect on the progress of planning for undertaking the work role
As I have analysed that there are different skills need for me for performing my skills as
my work role is front office manager where I my job is work placement in Park grill restaurant
where my duty is to assign and delegate the work to employees in hotel according to skills and
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knowledge to perform a particular job in selected organisation. In context to hotel there are
various work such as solving problem of customer, customer experience and many others. So, to
effectively achieve objectives I have to adopt skills which help me to perform my work role. The
skills needed to me is communication, analytical, computer, interpersonal, management and
leadership skills. But my strong skills are time management, problem solving and interpersonal
skills whereas my weak skills are communication skills and management skills but I have to
improve my skills by taking various measure which means to improve my communication skills
I have to interact employees and understand what are the issues they are facing and give
them appropriate solution in order to perform my duty effectively. For this I can read book, take
online sessions and communicate to other in order to improve my skills. My another weakness is
management skills which can be improve my delegating work according to skills and decision
making is one the most important skills that help me to undertake my job role.
Short- term Goals along with 3 personal examples
As per to the above manner of setting of the goals that are to be an essential manner of
the task in respect to accomplish them as efficiently. Broadly, these are termed as called short
term goals. As their term are liable to be short to accomplish them just in a year or less. Such
targets will maximise the psychological state and competitor spirit and finally increase the
possible roles to accomplish short term targets.
The short term targets need to be familial that are as follows -
 Managing time for performing targets
 Decrease of tension and work load
 Efficient social abilities
Medium- term Goals along with 3 personal examples
Medium-term targets are such goals that are require to accomplish in the time period of
20 months to three years. Such targets might be supervised decently so as to hold the quality. As
it will be the reason of dissatisfaction and failure in life as effectively.
The medium- term targets will need to be inherited that are as follows -
 Practices in administration models
 Increasing theoretical and applicable organisational abilities
 Creating line of work in legal field
Long term Goals along with 3 personal examples
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Long term targets are such targets that require to achieve in future. It supports to create
legal brief designing in terms of the future. Such targets are broadly need in the decision making
activity in respect to accomplish an effective career.
The long term targets that are need to be inherited that are as follows -
 Possessing efficient leading abilities
 To devise autonomous and effective line of work
 Future monetary fund savings
Produce a short report that identify skills and knowledge require for work role
As we discuss there are different roles that need to perform for front office manager as
skills include listening, communication, interpersonal, leadership, time management, problem
solving skills and many more (Hong, and Yu, 2017). As we discussed in detail the skills and
knowledge is require to perform work role of front office manager in Park grill restaurant is work
placement which means to delegate roles and responsibility to each employee. The first skill is
communication skills where front office manager have to interact with employees and involve
them for participating in decision making process (Smith and Dodds, 2017). The second skills is
listening skills which means to listen to employees regarding their issue and also solve the
conflict between all staff members in Park grill restaurant. The third skill is time management
skill which is the main skill because without that there will be no proper time to complete work.
So front office manager should set time in hotel and provide services to customer on
time. The time management skill is important for performing skill which help manager to
complete their task on time (Horak and Galluzzo, 2017). The third skill is problem solving skill
which means front office manager have to improve this skill because they have to solve problem
quickly. To improve this skills they have innovate thing and by creative thinking, adaptability,
flexibility and take initiative, with the help of this they can easily solve their skills in order to
achieve task. This skills and knowledge is needed by front office manager so that they they can
manage all activities and functions in hotel.
Evaluate and document your learning and progress with reflective logs and journals
Reflective Journal: Reflective journal is termed as the log book as where the education and an
faithful data that are recorded which supports to take efficient decision from their past record
where as journals states that there are acquisition on the basis of time period that are learned
from workplace (Jackson, 2017).
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What Did I
Learn?
What went well? What could I
Have done
better?
What did I gain
from the
experience
Learning and
progress
From Week 1, I
have learn about
skills audit and
different skills
which tell where
to improve and
which are strong
produce a
personal
development plan
in order to
improve weak
skills in
organisation.
In this week it
help me to
analyse skill
according to my
work role which
is front office
manager and help
me to improve
weak skills.
By using and
improving my
skills help me to
achieve task and
the main thing
goes better is to
delegate work as
per the skills of
employees in
organisation.
In this week, I
have a lot of
experience that it
help me to
improve my skills
and then apply to
Park grill
restaurant which
help me to
achieve business
goals effectively.
The learning is
communication
and management
skill whereas the
progress is to
improve and then
implement to
selected
organisation.
I have learn in
week 2 is to
undertake work
role and
understand what
are my duties and
responsibilities to
perform my work
role which help
me to
appropriately
implement them
The main thing in
the week 2 is that
it help me to
understand how
to plan and in
what way I have
to manage my
activities by using
different types of
skills in Park grill
restaurant.
In the week 2 I
have done I have
done that to
perform my
activities in
proper manner so
that it become
easy for me to
perform better.
The main thing
from this learning
I gain experience
that skills should
be adopted
according to the
work role as my
work role is front
office manager as
work placement.
Learning is to
assign roles
according to skills
and knowledge of
employees in
organisation.
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effectively on
time.
Week 3, I have
learn about what
are the skills
required to
perform job and
work role which
is front office
manager in Park
grill restaurant.
In week third I
have identify
what are the
necessary skills
require for work
placement job
role.
The better work
experience lead to
better
productivity in
organisation.
The experience I
gain from this is
to perform and
assign work
according to skills
and knowledge of
employees in
Park grill
restaurant.
The learning is
skills of front
office manager
and process is to
implement that
skills which is
identified in order
to achieve task
appropriately in
proper manner.
Reflective logs - Reflective logs is defined as a log book where the experience and an accurate
information is recorded which help to take effective decision from their past record whereas
journals states that there are learning on the basis of week which is learned from workplace.
Include a short report for planning for a future role
The major role of front office manager for future is of work placement which means they
have to assign duties to employees according to their skills and knowledge (Jatmiko and et. al.,
2018). The roles in Park Grill restaurant is to verify rooms and maintain record, cleaning, food
and beverages and many other. So, front office manager has to plan for future role which means
they have to delegate responsibility according to skills and abilities of staff members in hotel.
The front office manager have to perform other functions such as solving conflict, interacting
and communication, proving employees regular feedback, training and development and many
other.
CONCLUSION
From the above discussion, it is analysed that work based learning is very important
because it help every people to learn from their experience and improve skills which are weak.
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The skill audit is an audit where front office manager can identify which skill is strong and weak.
As they can also identify different skills needed to perform work role. With the help of skill audit
they have develop personal development plan which help manager to improve skills effectively.
There are skills needed by front office manager which are communication, problem solving,
interpersonal, analytical, management, leadership skills and many more. On the basis of this they
can effectively manage all functions and duties of front office manager so they can accomplish
business goals.
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REFERENCES
Book and Journals
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value co-creation-based learning organisation. Journal of Knowledge Management.
Ebbeck, M. and Waniganayake, M., 2017. Play in early childhood education: Learning in
diverse contexts. Oxford University Press. 198 Madison Avenue, New York, NY 10016.
Garnjost, P. and Brown, S.M., 2018. Undergraduate business students’ perceptions of learning
outcomes in problem based and faculty centered courses. The International Journal of
Management Education, 16(1), pp.121-130.
Hong, S. and Yu, P., 2017. Comparison of the effectiveness of two styles of case-based learning
implemented in lectures for developing nursing students’ critical thinking ability: A
randomized controlled trial. International journal of nursing studies, 68, pp.16-24.
Horak, A.K. and Galluzzo, G.R., 2017. Gifted middle school students’ achievement and
perceptions of science classroom quality during problem-based learning. Journal of
Advanced Academics, 28(1), pp.28-50.
Jackson, D., 2017. Exploring the challenges experienced by international students during work-
integrated learning in Australia. Asia Pacific Journal of Education, 37(3), pp.344-359.
Jatmiko, B., and et. al., 2018. The comparison of OR-IPA teaching model and problem based
learning model effectiveness to improve critical thinking skills of pre-service physics
teachers. Journal of Baltic Science Education, 17(2), p.300.
Smith, B. and Dodds, B., 2017. Developing managers through project-based learning. Taylor &
Francis.
Tobar-Muñoz, H., Baldiris, S. and Fabregat, R., 2017. Augmented reality game-based learning:
Enriching students’ experience during reading comprehension activities. Journal of
Educational Computing Research, 55(7), pp.901-936.
Wang, Y.H., 2017. Using augmented reality to support a software editing course for college
students. Journal of Computer Assisted Learning, 33(5), pp.532-546.
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