Work-Based Learning: Personal Development Plan and Skills Audit for Spa Manager Role

This report on work-based learning discusses personal development plan and skills audit for spa manager role. It covers skills and knowledge required for the job role, and evaluation of progress with reflective logs and journals. The report also includes a short report for planning a future career role.

Work based learning

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Undertake and document a skills audit and from this produce a personal development plan....3
Produce a short report that reflects on your progress in planning for and undertaking the work
role in the context of any business organisation.........................................................................5
Skills and knowledge required for the job role ..........................................................................5
Evaluation and documentation of learning and progress with reflective logs and Journals ......6
Short report for planning a future career role..............................................................................7
CONCLUSION................................................................................................................................8
References........................................................................................................................................9

INTRODUCTION
Work-based learning is a process where an individual learn and improve skills which are
required in career growth. A personal development plan is an action plan which is utilized by
people to identify their strengths and weaknesses in order to accomplish desired target. Skills are
some capabilities which are possessed by an individual that helps them in getting success
(Punjani, 2019). The following report evaluation of what skills and knowledge are required for
Spa manager in The Central Park Hotel. The hotel is situated in London, UK and is positioned
just opposite to the famous Hyde Park. The report covers the personal development plan and a
short report for planning a future career role.
MAIN BODY
Undertake and document a skills audit and from this produce a personal development plan.
Skills audit
Skills audit for the job role of spa manager at The Central Park Hotel
Skills Personal Audit Questionnaire 1 2 3 4 5
Leadership skills Will make sure that my team is having proper
guidance and directions
*
Properly understanding the queries and
concern if team members.
*
Technological
skills
Good at managing internal technical systems of
the hotel.
*
Interest in trying new technology continuously
specially related to ICT.
*
Creativity skills Good at providing innovative ideas. *
Like to modify services in order to provide
better customer experience.
*
Planning skills Dividing the tasks appropriately *
Ability to plan and make schedule for tasks. *
Customer service Ability to understand the details mentioned by *

skills the customers
Ability to satisfy the needs of the customers by
providing attention to details.
*
Time management
skills
Ability to manage and allocate time
effectively to tasks.
*
Personal development plan
Personal development plans helps the individual in developing their skills continuously. It
is a process that provides plans as well as motivation to the individual which will help them in
developing their professional as well as personal skills (Kilroy, 2017).
Skills to be
developed
Action plan Criteria to judge Time frame
Time management
skills
In order to develop my time
management skills I will
make sure that I am allocating
time to my activities and is
making efforts in order to
complete my task on time.
When I will be able to
complete majority of my
tasks in time so and will not
miss deadlines, it will
indicate that my time
management skills have
improved.
3 months
Customer service
skills
I will try to enhance my
customer services skills
which will help me in
satisfying and understanding
the needs and demands of the
customers. I will make sure
that I am observing the
behaviour of my clients
carefully.
When I will be able to get
good response to customers
and my analysis skills help
me in understanding the
demands of my customer
clearly, it will indicate that
my customer service skills
have improved.
4 months
Leadership skills I will make sure that I am I will be able to understand

managing my team
effectively. I will start
analysing what style of
leadership fits best in the
hotel and will make
improvements according to
that.
he tasks clearly and will be
able to provide better
instructions and guidance to
my team will indicate that
my leadership skills have
improved.
Produce a short report that reflects on your progress in planning for and undertaking the work
role in the context of any business organisation.
The job role of Spa manager requires wide variety of skills as they directly have to deal
with the guests of the hotel and must provide effective services as customers expectations are
high from this department. It is important me to enhance my professional skills as people come
to spa in order to feel relaxed and nourished and it is our duty to make sure that they are having
that experience (Gray and Lewis, 2018). It order to provide better services to the customers, it is
important to make sure that ethics and morality is maintained in the department. In context to
The Central Park Hotel, the hotel believes that Spa services are therapy services which helps the
customers in getting a delightful experience by relaxing their body as well as their mind and it is
important to make sure that the customers are feeling really good and relaxed after getting spa
services. I, as a spa manager is representing the services and management of the hotel in front of
guests and it is important for me to make sure that we are providing services up to the standards
of hotel. It is important for the hotel to make sure that these services are helping them in
providing best in class services to their customers. As I am the manager, my first duty is to
allocate work in between the staff members of the company effectively and according to their
specialities and abilities. It will not only make sure that the customers are getting good services
but will also help me in managing my team effectively.
Skills and knowledge required for the job role
Skills required for the role of Spa manager
Creativity skills: These skills helps the Spa manager in creating services which are
according to the trends of the market. As the industry is highly dynamic and it is important for

the hotel to make sure that they are working according to the preferences of the customers,
creativity helps the department in innovating new services which will help the company in
attracting new customers and will also hep in having competitors advantage in the market
(Pokorny and Warren, 2021). Unique services helps the hotel in providing more value to the
guests of the hotel and will also help them in providing best in class and effective services to
their guests.
Time management skills: This skill helps the Spa manager in allocating the tasks in the
team effectively and will also make sure that the tasks provided to them are completed on time. It
is important for the hotel to make sure that their guests are not waiting for long hours as it may
not be good for their mood. It is important for the manager to make sure that appointments are
made according to the time schedule so that the guest does not have to wait and each guest is
getting attended according to the time allocated to them.
Knowledge required for the role of Spa manager
Educational qualifications: It is important for the Spa manager to make sure that they
are having a deep understanding of hospitality industry by having a degree of Bachelor's in
hospitality management (Flamand, Perret and Picq, 2021). Business administration is another
degree which can be opted by the professional. Understanding about massage therapy, aesthetic
and aromatherapy can be really beneficial for the professional.
Knowledge about the industry: It will be really helpful for Spa manager to do the job if
they were having prior experience of the working in the industry. If the manager knows about the
workings of the lower staff level as well as of services providers then it will be easier for them to
manage the team as well as time. Deep knowledge about the industry will be gained only by
working in the industry which will help in acquiring knowledge about the industry. It will create
more opportunities of innovation in the services of the department and better understanding
about the details of the services that the customer wants.
Evaluation and documentation of learning and progress with reflective logs and Journals
Reflective Journal
Question Answer
How are you linking what you
learn in the project to what
As the project helped me in understanding the needs and
demands of the customers properly and has also helped me in

you already know and
understand?
giving more attention to details. I already had an
understanding about the workings of the Spa department
beforehand.
Did you try something new? I tried new therapies and also innovated some services which
can provide more value to customers. It will help the hotel as
well in attracting new customers.
Did you change your thinking
as a result?
I am more focused towards the details of the services and
want to provide services which are beyond the expectations of
the customers.
Have you gained any new
approaches/ views from the
ways others work?
Everyone has their own way of working and it is an amazing
experience to learn from them. A new approach that I have
learned recently is to gain as much knowledge as possible and
to never restrict your abilities and workings as the markets are
highly dynamic and innovation is the only key to have
success.
What new research skills have
you gained?
I have gained skills which will help me in understanding the
trends of the market more accurately and will also help me in
creating new methods which can suit the preferences of the
customers.
What knowledge
understanding have you
gained?
I have gained knowledge about the skills which are essential
for my professional work. By developing these skills I will be
able to provide best in class services to the guests of the hotel.
What new technological skills
have you gained?
I have learned about the internal systems of the company
specially ICT which has helped me in recording the
information accurately in the systems.
What comes next? Next step for me is to make sure that I am continuously
developing my skills and is able to become more professional
in my workings.

Research log
I have learned about the importance of different skills which can enhance my workings
and will also help me in providing satisfaction to the customers (Lavender, 2019). I have
understood the importance of continuous learning and also the important of action plan which
can help me in having growth in my career.
Short report for planning a future career role
For my future career growth I have to plan and apply which could help me in improving
my weak skills that are required in the profession of Spa manager. I will execute SMART
approach which means Specific, Measurable, Actionable, Realistic and Time-bound strategy in
order to accomplish my goals. I have to improve my customer service and time management
skills which are needed in this profession. I want to improve my customer service skills as this
profession is all about meeting and dealing with clients as well as provide them best service
which could enhance their engagement in hotel. I also desire to improve my time management
skills because as a manager it the most important ability required in order to manage all task and
team properly. For improving my customer service skills I will try to focus on observing people
around me and will listen to them so that I could understand their needs. To make my time skills
better I will focus on organising daily tasks accordingly and try to complete those small projects
on time. These skills will help me in my future career as they are considered to be as essential
skills required and preferred by many other employers in their manager. These skills will assist
me in my personal and professional development.
CONCLUSION
From the above report it has been concluded that personal development plan helps in
determining what skill are required to get improved. Skill audit done by an individual will help
them in identifying whether they possess the required abilities for certain job role or not and if
they have than how strong those capabilities are. It has also been observed that evaluation and
documentation of progress helps in understanding how someone is progressing and improving
themselves in order to achieve success.

References
Book and journal
Flamand, G., Perret, V. and Picq, T., 2021. Working with the potential of arts-based learning:
Making sense and leaving ‘business as usual’behind in an art seminar. Management
Learning, p.1350507621990256.
Gray, L. and Lewis, L., 2018. Career and Technical Education Programs in Public School
Districts: 2016-17. First Look. NCES 2018-028. National Center for Education
Statistics.
Kilroy, J., 2017. From a CV to an ePortfolio: An Exploration of Adult Learner's Perception of
the ePortfolio as a Jobseeking Tool. International Association For Development Of The
Information Society.
Lavender, K., 2019. College-based higher education. PCET: Learning and Teaching in the Post
Compulsory Sector, p.293.
Pokorny, H. and Warren, D. eds., 2021. Enhancing teaching practice in higher education. Sage.
Punjani, K., 2019. A Study on the Requirement of Skills Development for the success of “Make
in India” project.