Importance of a Proper Work Environment for Employee Performance

Running head: HUMAN RESOURCE MANAGEMENT
HUMAN RESOURCE MANAGEMENT
Name of the Student
Name of the University
Author Note

1HUMAN RESOURCE MANAGEMENT
Task 1
Brief description of the company:
This study will discuss about the Australian airline company Qantas. It was found in
the year 1920 that has grown to be one of the largest airline (Qantas AU, 2018). They have
built a strong reputation in the market about their safety, operational reliability, customer
service and performance in the market. The airline brand is operating regional, international
and domestic services.
Size of the employees:
Qantas has an approximate employee list of 30,000 people. They fly thousands of
customers on a daily basis with the assistance of the 30,000 employees (Qantas AU, 2018).
The company and their workers have a strategy to maintain a good relation with the clients
and co-workers. The workers in Qantas make sure that they are treating each other and the
clients with optimistic, inventive, genuine behaviour that makes the brand a great
organization (Sarina & Wright, 2015). The employees also contribute a good amount of their
work life to meet the important issues in the organization. They have a cabin crew team that
helps the unfortunates and disadvantaged people.
Types of employees:
This paragraph will describe the employee management with reference to the
Atkinson flexible firm model. This model describes to design the workforce to meet the
organizational target through flexible staff management. Qantas has a flexible staffing system
and the staffs make sure that the customers are satisfied with their service. The company had
faced a downfall in the year 2012 since then it is trying to improve its condition and make a
better staff management system (Investor.qantas.com, 2018). They also initiated reward
programs to encourage the workers to work flexibly and smoothly in the organization.

2HUMAN RESOURCE MANAGEMENT
Description of the HR and their role:
Qantas had faced a turbulent phase since when the HR strategy has been strengthened
and they are focusing on HRM of the company. The HR management has made the
organization one of the largest turnarounds in Australian history. The HR team was specially
formed in the year 2013-2014 to assist the implementation of transformation plan that
resulted in a profit by 2015 (Weller & O’Neill, 2014). The HR contributed to the design and
the plan for transformation partnering with the single businesses to encourage sustainable
transformation and cost outcomes.
HRM model by Nankervis:
According to Nankervis the role of HRM are varied and depends on the nature of the
organization. It includes the vision, skills of HR professional and line manager. The main
responsibility of the HR is to ensure that the organization is including the proper number of
employees with the desired quality and skills required for the company (Nankervis et al.,
2013). On a contrast the HRM of Qantas is somewhat similar but they need to emphasis more
on their HRM strategy and build a better scope for future development. The company must
focus on their management skills to avoid any disturbance in employee management system.
Approach to the HR:
The Qantas airlines was on the verge of reducing their cost in the past few years. This
created a lot of disturbance in the entire system. However, the new HR models are unable to
recognize the fact that the workers are unable to express their needs and the idea of work life
balance is outdated. They HR should make sure that the workers are meeting their need and
the outcome sis not forced from them (Hampson, Junor & Gregson, 2012). The HR should
emphasis on the factor that the workers are completely dependent on the satisfaction they are

3HUMAN RESOURCE MANAGEMENT
receiving from the work life. They should not be forced to given an outcome that might
hamper their interest from the organization. The HR can create a high quality work place that
will encourage the workers to enjoy their work life.
Description of the HR function that are performed:
Qantas has HRM resource in four major areas such as the business segments, shared
services, corporate, shared services, development and learning. The HR is responsible for the
right of the people and providing training to the newly hired under job analysis. There have
been few gap in delivering the responsibilities in the organization that has led to few
confusion and conflicts in the entire organizations (Low & Lee, 2014). The HRM has failed
in change management and analysis strategy. The HRM is responsible for the employee
remuneration and as well as benefits.
Task 2
Job retention reasons:
The company that will be discussed in this task is the Commonwealth bank, Australia.
The company maintains few employee friendly strategies that attract the workers and
enhances their job retention tendency in nature (Robbins et al., 2013). The company typically
focuses in their employee management skills and tries to provide their best skills for
managing the workers in the organization.
High level understanding:
The primary reason for the employees to continue in the company are the company
has an extremely employee friendly attitude for their workers and tries to maintain a good
relation with them. The company spontaneously supports the staffs and motivates them to
maintain a healthy and work oriented life. They support the workers to in cult their culture
and also motivate them to meet the goal in the work place (Bernstein, 2012). They also offer