HLTWHS004 Learner Workbook for Work Health and Safety Management

This learner workbook provides instructions and information for the assessment tasks related to work health and safety management. It includes assessment requirements, competency outcome, assessment appeals process, and academic misconduct policy.

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Table of Contents
1.Instructions to students:.........................................................................................3
Assessment instructions........................................................................................3
Assessment Task...................................................................................................3
Assessment requirements......................................................................................3
Competency outcome............................................................................................4
Assessment appeals process................................................................................5
Special needs.........................................................................................................5
Additional evidence................................................................................................5
Confidentiality.........................................................................................................5
Academic misconduct............................................................................................6
Activity 1A...............................................................................................................9
Activity 1B.............................................................................................................11
Activity 1C............................................................................................................12
Activity 1D............................................................................................................13
Activity 2A.............................................................................................................14
Activity 2B.............................................................................................................15
Activity 2C............................................................................................................16
Activity 2D............................................................................................................17
Activity 2E.............................................................................................................17
2.Case Studies: (Source- Safe Work Australia) ....................................................18
3.Case Study 1 .........................................................................................................18
4.Case Study 2:.........................................................................................................20
5.Case Study 3:.........................................................................................................22
6.Knowledge Activity................................................................................................25
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1. Instructions to students:
Assessment instructions
Overview
The purpose of this learner workbook, assessment workbook, simulation diary or logbook is to provide
a guide of instruction and information in relation to the relevant assessment tasks. As a learner, you
will be provided with information relating to your assessment, including how they are to be completed
and submitted. Therefore, it is important that you fully understand the assessment instructions given
by your trainer to avoid issues such as academic misconduct, submitting past the due date and
providing incomplete assessments, which you will be required to resubmit. If you fail to understand or
need more clarification on the assessments, you are required to contact your trainer/assessor for
further information.
Assessment Task
The aim of assessments is to test your knowledge, skills and understanding in relation to the topics
being taught within a given course. This will be done by using an assessment criterion which shows
what you need to do to achieve the appropriate level of competency. For the purpose of completing a
written assessment, you are required to:
 Complete each question, including any sub-questions;
 Provide in-depth research on the topic, using appropriate primary and secondary sources;
 Respond using a clear structure (e.g. Introduction, points of argument or fact, conclusion),
including references to the sources used.
All assessments required to be completed are compulsory as it is a required condition of your
enrolment.
Assessment requirements
The assessments within this document can be completed through several approaches such as:
 Observation of real, indisputable actions as they occur;
 Written or oral task such as reports, role play, work samples etc;
 Portfolios;
 Questions, or third-party evidence, in which the relevant document (observation document is
to be completed by the agreed third party.
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All documents relating the third-party observation is to be provided to your trainer/assessor as this will
be used in determining your level of competency. Third-party evidence can be obtained from
supervisors (e.g., from the workplace), or clients/customers.
Please be informed that all assessments are to be typed up. Any handwritten assessments will not be
permitted unless approved by the trainer/assessor. You must also comply with assessment policy and
procedures at https://aibtglobal.edu.au/support/student-forms/policies/.
Simulation diary (if required): You will do the simulation tasks as a part of your course in the
designated simulated environment.
During the simulation session, the student is required to meet the following requirements:
 Follow the dress standards -enclosed shoes, appropriate clothing (no shorts or skirts)
 Be aware of relevant procedures in case of accident, emergencies, evacuation
 Follow the start and finish times, breaks, work routines, etc.
 Follow the policies on personal phone calls and personal emails.
 The attendance for simulation sessions will be monitored as per ‘AIBTGlobal’s Monitoring
Student Attendance and Academic Progression policy and procedure.’
 Students should follow the standards of behaviour and comply with ‘AIBTGlobal’s Student
Conduct Rules’.
 Students should come prepared for the planned activities for simulation.
Observation/demonstration/simulation (if required):
You may be required to perform tasks/works/assessments through observations, simulation, or
demonstrations. Your trainer/assessor will provide you with a list of demonstrations, logbooks,
simulation diary or any other related documents for tasks/works/assessments. The observation,
simulation or demonstration can occur in the workplace, or the training environment such as
workshop, or simulation labs. During observation, demonstration or simulation, you will be provided
with necessary information (e.g., timeframe) and equipment and/or materials to complete the task.
You are required to perform the work, task or assessment in accordance with the required
instructions.
Competency outcome
Upon completing the following assessments, your trainer will either mark the assessment indicating S
for satisfactory or NS for not satisfactory (requires more training). If you, as a learner/trainee, receive
satisfactory marks for all assessments within this module, you will be graded a “C” for ‘Competent’. In
vice versa, “NYC” for ‘Not yet Competent’, in which your trainer will provide adequate feedback and
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give you a chance to resubmit. If your second submission of assessments is still NS, you may be
required to (i) resubmit assessments on the third attempt or (ii) redo the course unit again, which
requires re-enrolment. Please be aware that the third attempt of resubmission or re-enrolment to the
course can result in additional costs/fees.
Assessment appeals process
As a learner, you have a right to appeal a decision or outcome of an assessment if you feel like it was
made unfairly. However, this complaint must first be resolved with the trainer/assessor before lodging
an appeal. If you are still dissatisfied with the outcome, then a written application of the appeal can be
made to the course coordinator, outlining the grounds for the appeal in accordance with the
complaints and appeals policy and procedures at
https://aibtglobal.edu.au/support/student-forms/policies/.
Special needs
Learning adjustments can be made for any candidate who has special needs (e.g., a student with a
disability). However, the trainer/assessor must be well informed about this so they can immediately
implement the necessary adjustments and have it ready before commencement.
Additional evidence
If at any event during or after the assessment process, the trainer/assessor requests you to provide
additional information or an alternative submission to establish your level of competency, then you are
required to do so. However, you must do so in a way that avoids any issues of privacy or
confidentiality.
Confidentiality
All information provided to us regarding your job, workplace and employer will be kept confidential in
accordance with the relevant law. However, it is your responsibility to check that all information
provided to us does not involve details unrelated or not agreed upon for disclosure. For example,
information about your employer, colleagues and other related third parties who might be involved.
Although we may require information about these other parties, it is your responsibility to check that
valid consent has been given from these individuals before providing us with the requested
information. This process of obtaining information from the relevant parties must also be done in
accordance with the relevant law.
Recognised prior learning
Any candidate may apply for credit transfer which they wish to count towards their course credit
following the application and assessment process of the credit transfer policy and procedure.
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Academic misconduct
Academic Misconduct includes plagiarism, cheating and/or collusion, or any act or omission by a
student which attempts to circumvent or defeat the integrity of the College’s assessment process.
Without limiting the scope of the definition of academic misconduct, examples of plagiarism, cheating
and collusion are provided below:
Plagiarism is defined as taking someone else’s work or ideas and submitting it as their own. This may
include acts such as, but not limited to:
 Copying the direct words of a sentence or paragraph presented in a source, without
referencing it or giving it proper acknowledgement. This also extends to any structure used in
completing the project; and
 Submitting the same project as another learner who either is currently or has previously
completed it and presenting it as their own work.
Cheating occurs when you behave dishonestly in an attempt to obtain an unfair advantage in any form
of assessment. Examples of cheating include:
 Failing to adhere to examination conditions, for example, speaking or communicating with
other candidates in an examination, bringing unauthorised material into the examination
room, reading or attempting to read other students' answers, leaving the examination or test
answer papers exposed to another student’s view;
 Impersonating another student or arranging for someone to impersonate a student in any
assessment task;
 Purchasing assessment items from a contract cheating or ghost-writing service and
presenting them as the student’s own work;
 Allowing others to complete any assessment task and/or submit an assessment task which is
not the student’s own work;
 Fraudulent representation of any required documentation, for example, prior qualifications, or
medical certificates.
Collusion is defined where a learner collaborates with another learner currently enrolled or graduated
to produce an assessment which is submitted as their own. This may involve two or more learners
working together to produce the content of an assessment before submission.
Plagiarism, cheating and/or collusion is a behaviour that is strictly prohibited, therefore, prior to
completing your assessment it is advised that you refer to our Academic Misconduct policy and
procedure at https://aibtglobal.edu.au/support/student-forms/policies/ to ensure relevant compliance. If
you are found committing any of these acts, you will be investigated in which the appropriate
disciplinary action will be taken. As a result, it is important that you raise any questions regarding
plagiarism, cheating and collusion with your trainer before submitting the final assessment.
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Student Details
Student ID: _____________________________________________________________
Name: _____________________________________________________________
Phone: _____________________________________________________________
Email: _____________________________________________________________
Declaration
I declare that
 The content in this document is my own work, based on my own study and research and no
part of it has been copied from any other source, except where acknowledgement/reference
has been made.
 The content in this document is my own work and no part of the work has been copied from
any other student who is currently studying or was graduated from the college.
 I have read and understood all instructions and requirements for the work, task, or
assessment that is assessed by my trainers and/or assessors. The understanding includes
the submission date and time.
 I will keep a copy of my submitted work (e.g., logbook, or assessment).
I have read and understood the assessment policy and procedures, and academic misconduct policy
and procedures:
 I will perform my work to the best of my ability.
 I will not commit academic misconduct stated in academic misconduct policy and procedures.
Academic misconduct behaviour may result in ‘not competent’ result of the unit of
competency.
 I understand if I receive not satisfactory for my work/assessment/task, it will result in not
competent result for the unit of competency. This can result in work/assessment/task
resubmission and re-enrolment of the unit of competency which can incur additional
costs/fees to me.
 I understand that any assessment/task/work deemed unsatisfactory will require me to
undergo reassessment which may be different to the one originally submitted.
 I give permission for my assessment/task/work to be reproduced, communicated, compared,
and archived for the purposes of detecting academic misconduct and to fulfil any related
College’s policy and procedures
 I am aware that if I disagree with the assessment/task/work result, I have the right to appeal
the result. I will follow the complaints and appeals policy and procedures at
https://aibtglobal.edu.au/support/student-forms/policies/.
 I take full responsibility for the correct submission of this assessment/task/work in the required
place/channel with the correct cover sheet.
Student Signature: ____________________________________________________________
Date: _____________________________________________________________
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ONLY If assessment/task/work is required to be completed as part of a group or in pairs, details of the
learners involved should be provided below:
If you are NOT instructed to complete the assessment, work, or task in a group or in pairs, you or any
other student will NOT fill or sign this section below and MUST NOT work in a group or in pairs.
Failure to comply will result in not satisfactory result of required work, assessment, or task.
The content of this work/task/assessment is completed by the students named below. All students
acknowledge that the assessment, work, or task must be completed by everyone’s equal contribution
and in accordance with the requirements. All students declare that no part of this assessment, task, or
work is taken from or completed by any other student. If the assessment, work, or task cites or
paraphrases information from other sources, reference and acknowledgement of those sources must
be provided.
Student 1:
Student ID: ____________________________________________________________
Student Name: ____________________________________________________________
Student Signature: ____________________________________________________________
Student 2:
Student ID: ____________________________________________________________
Student Name: ____________________________________________________________
Student Signature: ____________________________________________________________
Student 3:
Student ID: ____________________________________________________________
Student Name: ____________________________________________________________
Student Signature: ____________________________________________________________
Student 4:
Student ID: ____________________________________________________________
Student Name: ____________________________________________________________
Student Signature: ____________________________________________________________
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Learner Workbook Activity
Activity 1A
Estimated
Time
20 Minutes
Activity How will you access legislation, regulations, code of conduct and
workplace policies and procedures for WHS at your workplace?
Workplace health and safety is one of the most important thing for every
organisation, to access legislation of WHS employee may visit official site
of WHS Australia this may include:
Act: employee can assess this data with the help of understanding legal
documents and policy that cover WHS according to state and territory.
Regulation: regulation simply means controlling hazard with
implementation of Act, this may include licensing or other document.
Code of practice: every organisation have to follow code of practice that
allow employee to avoid any kind of unethical practice (Buhai, Cottini
and Westergaard‐Nielsen, 2017).
Workplace policy and procedures: every organisation have their own
workplace policy and procedures allowing them to become more stable
they also follow WHS requirement.
Interpret below policy and write a 100-word report.
Risk assessment policy: every employee have responsibility to assess risk
and become stable in the workplace, identification of hazard is very
important for employee which fall under risk assessment policy. It is very
clear that employee or worker who handle or manage hazardous element
have more risk, they might have serious problem or even loss of life, risk
assessment method allow worker to become active and identify those risk
which can impact them and others. Ensuring health and safety of others
become essential part in the process.
Identify three types of hazards that you may find in the workplace.
Safety hazard: every employee may fall under serious problem or may
lead to loss of life because of safety hazard, this may include exposed
electrical wires or slippery floors that can impact employee.
Chemical hazard: chemical hazard may include dangerous substance that
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cause harm, for example chemical that cause irritation, blindness and
explosion that can impact employee (Gately and Grantham, 2020).
Physical hazard: physical hazard are common type of hazard which may
include height, noise and radiation that impact employee.
What procedures can you develop for ongoing hazard identification, and
assessment and control of associated risks.
Risk assessment: risk assessment is one of the most important thing for
every employee while addressing remote work. To control these hazard,
employee need to self evaluate and identify those risk which can impact
them and others, the procedures of managing hazard and controlling risk
can be completed with the help of risk assessment process.
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Activity 1B
Estimated
Time
20 Minutes
Activity 1. What is hierarchy of risk controls?
Controlling risk in the workplace become every challenging which means
organisation need to take step by step process to overcome risk in the
workplace, this hierarchy has five essential steps, these are:
Elimination: elimination simply means removing hazard or any kind of
substance that can cause harm to employee, this may include physically
removing hazard.
Substitution; substitution means replace those things which can cause
harm to employee, this may include bringing new equipment to ensure
safety of employee in the workplace.
Engineering controls: when situation occur in the workplace where risk
become dangerous then organization have to isolate people and secure
them.
Administrative controls: administration control means changing policy
and procedures of the workplace to make it safer. This may include
change the way worker address their given task (Geldart and et.al., 2016).
PPE: personal protective equipment allow worker to become protected in
their work, this simply means they will equip protective element allow
them to be safe in the workplace.
2. How will you monitor risk controls and hazard-specific
procedures to support compliance with legislative and
regulatory requirements?
Monitoring risk control and hazard-specific procedures is challenging for
organization, this allows them to meet requirement of controlling risk
under legislative and regulatory compliance, there are different types of
monitoring, these are:
Periodic performance monitoring: this simply means organization have to
review process on periodic basis for example annually or semi-annually.
Auditing allow organization to examine those data and information which
can be used to monitor and craft organisational policy and procedures.
Scheduled monitoring: this simply means identifying risk and problem on
regular basis, scheduling allow organisation to measure risk control once
per month. Scheduling method is one of the most effective method that
provide total control over workplace.
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Activity 1C
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to understand how to implement risk
controls in line with the hierarchy of risk control and workplace and legislative
requirements.
Activity 1. Identify requirements for expert WHS advice.
Advice of expert play vital role in Workplace health and safety in the
workplace, this allows them to meet certain requirement, these are:
Ensure safety: expert WHS advice allow both, organization and worker to
remain safe in the workplace, this allows them to meet certain safety
requirement.
Crafting policy: advice of WHS expert allow organization to craft
powerful policy and procedures, experience of these expert help in
building safer workplace.
2. At your organisation, how will you request this advice?
Approaching management of the organisation allow to request these
advice in the workplace.
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Activity 1D
Estimated
Time
20 Minutes
Objective To provide you with an opportunity to understand how to identify and report
issues with risk controls, including residual risk, in line with workplace and
legislative requirements.
Activity 1. How will you ensure that risk control are working?
Elimination of risk: to ensure risk control are working, organization have
to check whether risk are getting lower, this simply means if there is
decrease in hazard then risk control are effectively working.
Lesser accident: it is very clear that when there is lesser workplace
accident then risk control are working, this means organization effectively
monitoring risk and those hazard that can cause accident in the workplace.
2. What is a residual risk?
Residual risk means those remaining risk that have being left over in
eliminating some kind of risk in the workplace, organization consider
security control left over risk. Under International organisation for
Standardisation 27001, residual risk are important to consider maintaining
security control and avoiding any kind of impact from these left over risk.
3. What steps should you take after reporting issues of
concern with current risk control measures?
Risk identification: understanding issue and its impact is one
of the most important step that allow controlling risk and help
in taking certain measures, this first step simply identification
issue.
Risk assessment: next step is risk assessment, this allows to
assess risk and examine its potential impact on particular part.
This process help in getting idea in solving certain risk that
may arrive in the process.
Implementation: implementation simply means to take action
of issue report, this may include following of policy and
procedures.
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Activity 2A
Estimated
Time
20 Minutes
Activity 1. What does PCBU stand for?
PCBU stand for Person Conducting a Business or Undertaking.
2. According to the WHS Act 2011 Part 5, what are the
requirements of all parties involved?
WHS Act 2011 Part 5 requires PCBU's consult with worker
including all parties of the organisation to ensure health and
safety.
3. How will you develop consultative WHS activities to address the
WHS isues at your workplace? Explain how the following
personnel provides consultative WHS activities :
 Health and Safety Representatives,
 Health and Safety Committees
 Union
HSR's are elected representative that are selected by worker group, these
representative resolve specific WHS matter and allow workplace and
worker to become safe. Health and safety representatives have wide range
of function such as training and improvements allow them to manage
WHS issue in the workplace.
HSC's: these are group of worker and manager who review WHS policies
and procedures and request HSR to choose member of HSC. These
committees carefully analyse WHS policy and procedures.
Union: a group of worker where given chance to express their own
thought and thinking on WHS matter, this is direct method of
consultation. Union count views of worker and advice better outcome.
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Activity 2B
Estimated
Time
20 Minutes
Activity 1. Why should you communicate about WHS issues to the
work team?
It is very important to communicate WHS issues with the team because
this will allow them to become more active in the workplace and help
them to avoid any kind of act that can cause harm. Identifying issue and
communicating them with team will ensure their safety (Grossmeier and
et.al., 2016). Consultation is legal requirement in maintaining health and
safety, team member together can make workplace safer.
2. What opportunities can be provided to workers to
contribute to feedback on WHS issues?
Encouraging employee's feedback allow them for continuous
improvement, words of worker play vital role when it comes to
feedback. Employee's productivity is enhanced through
feedback because this allows them to identify weaker area
and improve their work.
3. How can PCBU’s monitor the above process?
With regular audit, PCBU can monitor the process of analysing feedback
of employee. Auditing with schedule time frame and analysing
performance of employee allow them to monitor the process.
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Activity 2C
Estimated
Time
15 Minutes
Activity 1. What should be included to document the outcomes of the
consultation?
To meet consultation requirement there are different type of
documentation for consultative process, these are: meeting minutes,
meeting agenda, communication log, email correspondences and report.
These documentation outline certain important element, these are who is
involved, what is safety matter and what decision are to be made.
2. How will you communicate the outcomes of the consultation to
the workers?
Organisation's notice board: notice can be placed at the workplace
allowing organisation to inform each and every worker about the outcome
of consultation, this is one of the most effective way to communicate with
worker.
Meeting: meeting is another powerful way to communicate outcome of
consultation to the worker, meeting allow organisation to highlight key
points of outcome and help worker to better understand these outcome.
Email: through email, organisation can communicate with worker,
although email is digital method which is avoided by many organisation
because some worker might working outside promises.
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Activity 2D
Estimated
Time
20 Minutes
Activity a.i.1.a.i.1. During WHS conultations, responsibiities, duties and
accounatbilities of all people involved is discussed. How will
you develop and implement processes to ensure
documentation of this processes is carried out?
Regular audit: with the help of regular audit, it can easy to
develop and implement process to ensure WHS consultation
and responsibilities are meet.
Monitoring: monitoring is one of the best way to analyse
progress of WHS consultations and analysing responsibility
Activity 2E
Estimated
Time
20 Minutes
Activity
1. Identify WHS training requirements at your workplace.
Education: educating employee about workplace health and safety is
every important, this is one of the major reason for WHS training to
worker. Education may include logical training that allow them to prevent
accident in the workplace.
Preventing issue: to prevent issue or any kind of accident in the
workplace, organisation have to provide WHS training to employee and
need to meet this requirement (Lavery and et.al., 2016). Minimising risk
become major part in the process, training allow worker to reduce chances
accident.
Safer workplace: WHS training to worker ensure workplace of
organisation remain safe, it is very clear that organisation need to provide
training when dealing in hazardous substances.
2. How will you implement and monitor training programs to
ensure the identified WHS training needs are met (include
induction/ orientation process as well) ?
Organisation can ensure WHS training needs are fulfilled with the help of
certain process, these are:
Induction: induction is one of the best way to implement and monitor
training program to ensure WHS training needs are successfully met, this
shot duration induction with them allow reviewing process.
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Orientation: orientation simply means small tour of workplace and policy
and procedures, this method is also every effective in monitoring success
of training program and to understand training needs are fulfilled.
1. Case Studies: (Source- Safe Work Australia)
2. Case Study 1
Alex runs a small domestic cleaning business. The business is getting busier again
with new bookings and regulars who paused their service are now wanting to have
their homes cleaned again. Alex has been keeping up to date with the latest COVID-
19 public health advice but she is unsure about what this means for her work health
and safety duties.
Alex locates and reviews Safe Work Australia’s resource kit for COVID-19, including
the guidance for providing in house services. She reviews the example scripts and it
starts her thinking about the ways she interacts with clients.
Alex has great regulars who she’s worked with for years, but she is still worried that
some people might be hesitant or forget to tell her if they’re unwell before her
cleaning teams arrive. Alex decides to get on the front foot and put systems in place
to keep her workers and clients as safe as possible. Knowing lots of her regulars are
actually working from home, she asks all clients to leave a key for the cleaning team
so they can enter the home without needing to interact with her workers (even if
they’re home). She also suggests owners consider going for a walk while cleaning is
underway and gets her workers to text the owners when they’re on their way to the
job.
She tells her workers that if they arrive at a home and they believe people there may
be unwell or are self-isolating, to not enter the home and to call her straight away.
She will then call the client to discuss the situation before any work is done.
To smooth the way for the new arrangements, Alex updates her social media pages,
and takes time to discuss health and hygiene protocols with her new clients over the
phone when they make a booking. She also sets arrangements out in an email to her
existing customer base. She includes headshots of her workers in the material with a
banner reading “Let’s keep each other safe” and also takes the opportunity to pass
on her bank details for direct deposit so her workers don’t have to handle cash.
Read the above case study and answer to the following questions:
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11 Conduct a workplace risk assessment and record the results, including:
 Identification of hazards and potential hazards
 Risk assessment
 Strategies for minimising risk
 Analysis of residual risk
Use the risk assement matrix and complete the template below
Risk Assessment Template
Identify and list Hazards
and potential hazards
Risk assessment and risk
rating
Strategies for
minimising
the risk
Analysis of
residual risk
1 Hazardous chemical High
Every
worker
have to
use PPE
and need
to self
assess
risk.
Droplets of infections chemical
or bacteria.
2 Infections risk high To
minimise
this risk,
worker
have to
use
equipment
that keep
them safe.
Apart from
this steps
will be
taken to
stop
spread of
infections
Droplets left over after cleaning.
3 Physical risk high To avoid
any kind of
accident
from this
Slippage at the floor
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Identify and list Hazards
and potential hazards
Risk assessment and risk
rating
Strategies for
minimising
the risk
Analysis of
residual risk
risk,
organisatio
n have to
place
caution
sign
boards.
4
5
611 How can you assist Alex to develop WHS record keeping policies and procedures
and demonstration of use of PPE?
Training: Alex need to train their worker about using personal protective equipment
at the worksite this simply means Alex need to craft certain policy that ensure each
and every worker is fully trained.11 How can Alex monitor hazard, injury and incident reporting processes to meet the
state legislative requirements?
Alex need to maintain their record of hazard, injury and incident to meet requirement
of state legislation this may include safety data sheet which they must be keeping for
at least 5 years. Alex is using hazardous chemical for cleaning of homes which
means they need to keep record of hazardous substances.11 Write a short role play where Alex has consulted with atleast 2 workers to inform
about WHS policies and procedures and also a discussion regarding outcomes of
a workplace risk assessment, including risk controls and measures developed as
part of the risk assessment proceses.
Alex's need to consult at least 2 worker about WHS policies and procedures, this
allow them to monitor risk assessment including risk controls and measure. Alex
need to ask worker about WHS policies and need to analyse whether this suit in the
organisation.11 You are now appointed as a WHS officer at Alex’s business, how will you monitor
and evaluate workplace compliance with WHS procedures including record
keeping under legislative requirements.
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Regular assess: regular assess is one of the best and effective way to monitor and
evaluate workplace compliance, WHS officer need to regularly assess certain
important element which include records of the organisation. By analysing record,
officers can understand whether organisation is followed legislative requirement or
skipping these requirements.
3. Case Study 2:
Skylar is a teenager referred to Happy Backpacks, a community services
organisation catering to homeless juveniles. He ran away from home three years
ago, and he is now living in the streets. He stays in one area for at least a week and
then moves to another. You learned from your referral networks that Skylar would
often be involved in street fights, so he doesn’t stay long in one place. He has also
been involved with other homeless adults who influenced him into drinking. You
learned that his father was an alcoholic and would hit Skylar and his mum when he
was intoxicated.
You speak with Skylar one day during his assessment and you mentioned his father.
Skylar’s face suddenly looked upset, he walked away from you, and as he walked
past other juveniles in the centre, he verbally abused them. Two male youth workers
rushed to his side to stop him, but he started throwing things across the room. He
even hit one of the youth workers when they tried to restrain him. The youth worker
sustained a head injury and emergency procedures had to be commenced.
The WHS policies and procedures in Happy Backpacks were reviewed two years
ago, and it does not state what to do when clients show aggressive behaviour inside
the centre, as this rarely happens. You have been appointed as new WHS officer.
1. Determine the WHS priorities in the above scenario by consulting with the
workers and develop a WHS action plan taking account of priorities and
training needs.
Training needs: to manage aggressive behaviour of client, organisation have to
provide effective training to worker which means sharpening their skills allow them to
become more effective at the worksite. It is very clear that worker of Happy
Backpacks are not fully trained to manage this situation because organisation have
not provide effective training to them.
2. Identify potential barriers in improvements in WHS procedures
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Complex workplace: complex workplace is one the biggest barrier that fall under
process of improving WHS procedures, Happy Backpack have complex working
environment which is becoming barrier in improving procedures of WHS.
Ineffective supervision: ineffective supervision is one the most common barrier that
might occur in the process, Happy Backpack have ineffective supervision which
impact improvement in procedures of WHS.
3. How will you establish processes to monitor and review the success of the
action plan and update the plans as required?
KPI: with the help of setting certain KPI, organisation can monitor success of action
plan this simply means setting standard for action and monitoring them allow Happy
Backpacks to become more stable and craft better policy after reviewing success of
these action plan.
4. Write a short note to demonstrate the coordinated workplace procedure for
above emergency situation.
Every worker of Happy Backpacks have to complete their duties and responsibilities
in the worksite, managing aggressive behaviour of client with calm nature is very
important. In the emergency situation, worker of Happy Backpack have to
coordinated effectively with each other and help each other to solve this issue.
5. Produce and complete a workplace incident report in line with regulatory
guidelines and organisational policies. Use the template provided below.
Incident Report Template
Name and role of person completing this form:
JOHN JAMES
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Signature of person completing this form:
Date: 03/01/2022
Incident:
Date and time of incident: 02/01/2022 at 5:50 PM
Name/s of person/s involved in the incident and their clubs/associations:
Skylar was involved in this incident.
Worker of Happy Backpacks was involved in the incident.
Description of incident:
Skylar have aggressive behavior as his past was not favoring good mentorship and proper guidance, he
misbehaves with worker of Happy Backpack and verbally hurt their reputation. Later behavior of Skylar
become aggressive and he start throwing elements at the worker, one of worker was injured and Skylar
was taken into account.
Witnesses (include contact details):
Two male worker:
John: work as volunteer at Happy Backpacks.
Eliza: work as service provider at Happy Backpacks.
Reporting of the incident :
Incident Reported to:
Happy Backpack manager
Date: 03/01/2022
How (this form, in person, email, phone):
John
Follow Up Action
Description of actions to be taken:
Skylar have aggressive behavior which can become issue for general public as well, it is recommended
to send Skylar to Happy Backpack community where they will sharpen his behavior in good manner.
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4. Case Study 3:
Community workers in Happy Backpacks are also sent to local communities to teach
and disseminate information to teenage mothers about proper care for babies and
young children. Most of these communities are in remote towns, and people from
these communities have to travel far distances when they need to access health
services.
One of the new caseworkers, Eliza, reports that in the community where her team
has been assigned two children were diagnosed with chickenpox. Some other clients
in that community catch illnesses but are unable see health specialists. The
community where she works also has homeless animals around (Palancı and et.al.,
2021).
Eliza is still in training, and the manager of Happy Backpacks suggests that new
caseworkers be placed in communities requiring health service delivery. Before Eliza
and her team can return to the community, they must undergo training regarding
infectious diseases.
To address this, your supervisor has assigned you to write a new policy for risk
management for community workers in health service delivery in remote areas.
Read the above case study and answer to following questions:
1. What are the hazards involved in this situation? List two (2)
Hazard of chickenpox infections.
Hazard of lack of training.
2. What are the two (2) most recommended control measures that Eliza and
her team must implement when they return to the community? Explain why.
Proper training: Eliza and her team need proper training where they can
educate themselves with infections control measure which means they need
to understand importance of training.
PPE; with the use of Personal protective equipment, Eliza and her team can
ensure safety while addressing client and community.
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3. This task requires you to develop a WHS policies and
procedures relevant to Case Study 3: Eliza which must be
communicated to the organisation.
In the template provided, write a policy that must be included in
the staff handbook relevant to risk management for community
workers in health service delivery. Your policy must specifically
cover the following:
a. Roles and responsibilities of different workers who are
assigned to health services.
b. Procedures for ongoing hazard identification and risk
assessment.
c. Risk controls and measures to be implemented.
Guidance: These must be specific to the scenario.
d. Reporting and documentation procedures, including a
policy in protecting client information.
To guide you in drafting the policy, research on relevant and
current legislation, practice standards, or source documentation
(e.g. workplace handbooks, policies and procedures similar to this
incident), and include any legal information in the template.
Specifically, your policy must contain the following:
a. Policy name
b. Version no. and creation date
Guidance: For the purpose of this assessment, use the
current date
c. Purpose Statement, including definition of terms where
possible
d. Specific sections of the policy, as specified above
e. Procedures, including consequences if policy is breached
Guidance: Include legal information to support the
procedures you are developing.
f. Review date
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Happy Backpacks
Policy: Training and induction
policy
Policy Developer: vice chancellor
Version no. 6 Date: 3/1/2022
Purpose: this policy outline
requirement of WHS where
training is compulsory for every
worker. Policy include effective
training and induction process to
ensure staff member are familiar
with common hazard that might
occur during the process. Under
WHS Act, training and providing
information have become every
important to control measures.
Definition of Terms:
TNA: Training Needs Analysis is the
process of identifying and assessing
individual requirement of training.
Training plan: annual schedule will be
crafted to provide effective training to
increase workers retention.
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Procedures: under Training and
induction, every worker have to
attend training program to get
enough knowledge and skills to
manage WHS and ensure safety.
According to The Work Health
and Safety act, information,
instruction and training will be
provided to the worker.
Next Review Date:
2. Knowledge Activity
1. State/Territory WHS
authorities regulate and enforce
workplace health and safety
legislation in their jurisdiction.
On which areas do they impact
the workplace or organisation’s
policies and procedures,
regulations, codes of practice
and industry standards? Select
only five (5) from the options
below.
☐ a. Monitoring attrition rate of employees
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☐ b. Compliance with work and health and safety
laws
☐ c. Funding community services
☐ d. Reporting requirements for workplace incidents
☐ e. Implementation of anti-discrimination policies
☐ f. Injuries and workers’ compensation claims
☐ g. Handling clients’ complaints
☐ h. Health and safety representative training
☐ i. Work health and safety training and assessment
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2. Persons conducting a
business or undertaking (PCBUs),
workers, and officers (e.g.
supervisors or WHS officer) all
have legal rights and
responsibilities, as set in the
relevant WHS legislation.
In your own words, discuss how
these legal rights and
responsibilities impact
workplace or organisation’s
policies and procedures,
regulations, codes of practice,
and industry standards.
Each discussion must be
between 60 – 100 words in
length.
Stakeholder
How do these legal rights and responsibilities
impact workplace or organisation’s policies and
procedures, regulations, codes of practice, and
industry standards?
PCBU
PCBU have certain legal rights and
responsibilities that allow them to ensure
organisation policies and procedures
remain safe, these responsibilities may
include; maintaining safe work
environment, maintaining safe plant and
structure and maintaining safe system of
work. They design and provide facilities to
make workplace safer and meet demand of
industry standards (Haynes and et.al., 2019).
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Workers
Worker have responsibilities to take of
their own health and safety which means
they need to perform risk assessment by
their own and need to analyse certain risk
which are associated with their work.
Worker have responsibilities to take care
of others and their safety which means if
they identify any risk then they have to
inform other as this fall under legal duties.
Officers
Officer play vital role in WHS, they have
certain legal rights and responsibilities
allow them to become more capables,
responsibilities may include: officer have to
perform due diligence to ensure safe
working environment and officer have to
perform risk assessment to ensure risk are
identified and solved before any accident
(Liu and et.al., 2020).
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3. Discuss how the current
legislative requirements for
record-keeping and reporting
impact your organisation’s policies
and procedures and regulations.
Each discussion must be
between 60 – 100 words in
length.
Legislative
requirement
Impact on your organisation’s policies and
procedures and regulations
Record-keeping
Every organisation have to practice record
keeping to ensure better flow of work, this
simply means maintaining records allow
organisation to become more capable to
meet demand of client as well as
legislation. Under Archives Act 1983,
organisation have to keep record safe from
any kind of damage and provide them
when asked by audit or local legislation.
Reporting
Reporting of case or any other incident is one of
the most important thing for every organisation,
reporting simply means noting down each and
every element or details provided by the client.s
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4. In your own words, discuss how due diligence and general duty
requirements impact your organisation’s policies and procedures and
regulations.
Your discussion must be between 60 – 100 words in length.
Due diligence simply means continually and comprehensively
making sure that organisation make their worker and client safe
at the workplace. Under PCBU, employer have to exercise due
diligence that impact organisation policies and procedures. There
are certain ways to ensure due diligence, these are:
up to date knowledge of work health and safety and knowledge to
handle specific operation.
Clear concept about business and its hazard and risk that might
impact the organisation, client and worker.
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5. Work health and safety legislation have in place regulatory
requirements for all types of industry settings or work sites, including
the work settings in the community services industry.
In your own words, discuss how these WHS requirements impact
the organisation’s policies, procedures, and regulations.
Your discussion must be between 60 – 100 words in length.
Different type or setting of industry impact Work health and
safety policies, procedures and regulation of the organisation.
Safety measures are completely different from industry types
which means design of worksite decide effectiveness of these
policies. Under Occupational health and safety, organisation have
to craft certain policy that become effective at worksite.
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6. Work health and safety legislation have in place regulatory
requirements for all organisations to conduct WHS consultation with
stakeholders.
In your own words, discuss how these requirements impact the
organisation’s policies, procedures, and regulations.
Your discussion must be between 60 – 100 words in length.
Work health and safety legislation is one of the most important thing for
organisation which not only impact process but this also impact stakeholder of the
company. It is very clear that organisation have their own policies and procedures
and regulation which allow them to maintain work health and safety. Under WHS
consultation with stakeholder, organisation policies might be impacted.
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7. Work health and safety
legislation have in place regulatory
requirements for hazardous
manual tasks and infection control.
In your own words, discuss how
these legislative requirements
impact the organisation’s
policies, procedures, and
regulations.
Each discussion must be
between 60 – 100 words in
length.
Hazardous manual
tasks
Hazardous manual task is one of the most
important thing provided by legislative
allow organisation to avoid any kind of
risk that might occur, this impact their
policy because process of follow
hazardous manual task is challenging.
Under WHS regulation 2011,
organisation have to follow hazardous
manual task list that includes certain
policy to reduce risk and its impact.
Infection control
Infection control means taking certain
measure to stop spread of infection to the
worker, every organisation have their
own policies and procedures to control
spread of infection. Under PCIH 2019,
organisation have to follow regulation
provided to control infection.
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8. Identify three (3) hazards common in the community services
work setting. List one (1) associated risk for each hazard you identify
and provide one (1) strategy how to minimise this risk from
happening.
Write your answers in the spaces provided.
Guidance: Ensure that your responses are relevant to the
community services industry.
Community service work is one of the most challenging work that
impact work health and safety, there are many kinds of hazard that
impact safety of the workplace, these are:
Lifting: lifting heavy equipment become hazard for worker working in
community service because this may damage their physical area.
Carrying: carrying is another hazard in community service as this can
impact worker and even cause loss of life if carrying is not done
properly.
Common hazards in
working in the
community services
industry
Guidance: List three
(3).
Associated risk
Guidance: List only (1) for each hazard you
identify.
Strategy
Guidan
ha
Lifting  Lifting heavy load can impact
physical area of worker which means heavy
lifting can hurt and cause injuries and even
can cause loss of life.
To minimize
substance,
equipment
easiness in

Carrying  Carrying have certain risk
associated for example carrying
hazardous chemical can impact life of
worker.
To minimize
of equipme
worker nee
and tools th
these subst

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Handling  Handling of chemical substance
can be very risky for worker this
means they might effect their life.
To minimize
of chemical
use PPE, p
will allow th
addressing

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9. Work health and safety
legislation have in place specific
requirements for organisations’
policies and procedures. Listed
below are some of these
requirements.
In your own words, discuss how
each of these requirements
applies to your organisation’s
policies and procedures.
Guidance: You may refer to the
provisions in the WHS
legislation relevant to your
home State/Territory.
WHS Requirement How this requirement applies to organisational
policies and procedures
Human resources
policies and
procedures
WHS Human resource policies and
procedures are applied to organisational
policies and procedures which ensure
worker remain safe under HRM policies.
With HRM best practice, organization
ensure requirement of WHS are meet
with effective policies of the organization.
Consultation and
participation
Consultation and participation is one of
the most important policies and
procedures of WHS which impact
organisational policies and procedures.
This empower worker to identify issue in
work health and safety and share their
views and take participation in crafting
organizational policies of WHS matters.
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Incident investigation
and record-keeping
WHS act state that organisation have to
craft those policies which keep record
and investigate these incident. Manager
of the organization have to record any
accident that occur in the workplace.
This WHS requirement is very important
for organizational policies because this
help in maintaining hazard and control
risk.
Quality system
documentation
WHS policies and procedures state that
organisation have to keep quality system
documentation that provide better
policies and procedures. Every
organization need to maintain QMS to
formalized all necessary and important
document of the organization.
Designated person/s
for raising issues
To report any issue, organisation have to
consider designated person for raising
issue. Under WHS requirement, manager
have responsibility to raising and
reporting issue in the workplace to
ensure WHS is maintained.
Workplace support
services
Workplace support service means those
external service which bring easiness to
the organisation. Under WHS
requirement, organization have to use
WSS to ensure productivity is enhanced
and efficiency is promoted.
Use of personal
protective equipment
(PPE)
Every worker have to use PPE for their
worksite operation, this will allow them to
be safe at the worksite. Under WHS
requirement, organization need to
provide PPE to worker to ensure their
safety this policy allow them to maintain
effectiveness of WHS in the workplace.
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Emergency
procedures
Every organisation have their own
emergency procedures which allow them
to manage any situation. Under WHS
requirement, organization have to craft
emergency procedures that ensure safety
in the workplace.
Hazard identification
Identifcatoion of hazard is one of the most
important thing to ensure workplace health and
safety. Under WHS requirement, organization
need to set risk assessment to identify risk and
channelize them before any harm. WHS
requirement impact risk assessment policies of
organization.
Risk assessment and
control
Risk assessment simply means
identification of risk and developing
strategies to overcome these issue. Under
WHS requirement, organization have to
craft those policy which ensure risk
assessment is done to control impact of
risk.
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10. From the options below,
select the three (3) statements
that are accurate about the
principles of risk assessment.
☐ a. Risk assessment is a complex process that only
licensed specialists are authorised to conduct it.
☐ b. Risk assessment involves considering what could
happen if someone is exposed to a hazard and the
likelihood of it happening.
☐ c. Risk assessment is not required and is an optional
third-party service that organisations may avail.
☐ d. Risk assessment helps determine the severity of a
risk and whether any existing control measures are
effective.
☐ e. Risk assessment determines what action should be
taken to the control the risk and how urgently the action
needs to be.
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11. In your own words, discuss what risk analysis is and the
principle underlying this process.
Your response must be between 60 – 100 words in length.
Risk analysis is one of the most important thing in the organisation,
this allow them to analyse those risk and their impact on the
organisation. Without risk analysis, organisation can not
identification those risk which can be very dangerous and might
impact workplace, there are certain principles of risk analysis,
these are; risk identification, risk analysis and risk evaluation.
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12. Hazard identification is an important process in hazard and risk
management. Provide two (2) procedures that organisations would
follow to identify hazards.
Worksite inspection: conducting worksite inspection allow
organisation to identify hazard in the workplace which means
regular inspection of site help organisation to mark those areas
which can cause harm to worker. Inspection may include review
of equipment, work practice and potential hazard that occur due
to design of the worksite.
Interviewing worker: interviewing worker is one of the most effective
way to identify hazard in the workplace, this simply means
understanding words of employee provide clear idea about hazard that
may impact in future. Examining workers and their experience while
addressing these task provide clear understanding on hazard that
impacting the worksite.
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13. From the options below,
select the three (3) statements
that are accurate about the
principles of hierarchy of control.
☐ a. Hierarchy of control follows a ranking system to
control risk; from the highest level of protection and
reliability to the lowest.
☐ b. The primary aim in the hierarchy of control is to
eliminate the risk by removing the hazard.
☐ c. Risks are minimised by randomly selecting from the
controls available.
☐ d. The primary aim in the hierarchy of control is to
administer personal protective equipment (PPE).
☐ e. Risks are minimised by working through the other
alternatives in the hierarchy of control, for example, if the
risk cannot be removed, then substitute/replace the
hazard, etc.
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14. Listed below are two (2) hazards common in working in
community services and their associated risks.
Provide at least one (1) way how to minimise the associated risk
based on the recommended control to be used.
The first response has already been provided for your reference.
Hazard Associated
risk
Recommende
d control
How to minimise the risk
Tripping
hazard from
electrical
cords
Physical
injury from
slips and falls
Engineering
control
Sample answer: Cover
electrical cords with cord
cover.
Distressed
and angry
client
Psychological
and emotional
stress on the
caseworker
Administrativ
e control
Effective training and learning to
worker.
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15. From the list below, select the
four (4) examples or sources for
work health and safety
benchmarks.
☐ a. Work health and safety legislation
☐ b. Codes of practice
☐ c. Work health and safety compliance codes
☐ d. Work health and safety standards set internally
within the organisation
☐ e. Articles about work health and safety published
online by dubious websites
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16. Listed below are the five (5)
principles or key elements of safe
design outlined in the Guidance on
the Principles of Safe Design for
Work.
In your own words, discuss each
principle. Each discussion must
be between 60 – 100 words in
length.
(Source: Guidance on the Principles of
Safe Design for Work, Australian
Safety and Compensation Council)
Principle
Principle 1: Persons with control
Person with control: person who have control is responsibl
decision took by person with power. It is very clear that desi
be carefully done to ensure health and safety. In this principl
Principle 2: Product lifecycle
Product life-cycle: product life-cycle highlight process of de
starting to disposal of the product. This principles allow org
the product life-cycle. There concept of sustainable and safe
Principle 3: Systematic risk
management
Systematic risk management: to achieve safe design, org
application of identification of hazard with risk assessment
managing risk before it impact the product and ensure safe d
Principle 4: Safe design knowledge
and capability
Knowledge and capability for safe design: in core design pla
upon person with control over design. These knowledge
knowledge of life-cycle and knowledge of hazard identific
ensure safe design.
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Principle 5: Information transfer
Information transfer: for safe design approach, transfer o
documentation of design and controlling risk with informati
regime for safe design, transfer of information is happened w
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3. REFERENCES
Books and journals
Buhai, I.S., Cottini, E. and Westergaard‐Nielsen, N., 2017. How productive is workplace
health and safety?. The Scandinavian Journal of Economics, 119(4), pp.1086-1104.
Gately, G. and Grantham, D., 2020. Control of workplace health hazards. In Principles of
Occupational Health & Hygiene (pp. 81-97). Routledge.
Geldart and et.al., 2016. Organizational practices and workplace health and safety: A cross-
sectional study in manufacturing companies. Safety Science, 48(5), pp.562-569.
Grossmeier and et.al., 2016. Linking workplace health promotion best practices and
organizational financial performance. Journal of occupational and environmental
medicine, 58(1), pp.16-23.
Haynes and et.al., 2019. The workplace health group: A case study of 20 years of
multidisciplinary research. American Psychologist, 74(3), p.380.
Lavery and et.al., 2016. WHS guidelines update: diabetic foot ulcer treatment
guidelines. Wound repair and regeneration: official publication of the Wound
Healing Society [and] the European Tissue Repair Society, 24(1), pp.112-126.
Liu and et.al., 2020. Propagation mechanics from workplace hazards to human errors with
dissipative structure theory. Safety science, 126, p.104661.
Palancı and et.al., 2021. Analysis of workplace health and safety, job stress, interpersonal
conflict, and turnover intention: a comparative study in the health sector. Health
Psychology Report, 9(1), pp.76-86.
Walters, D. and Nichols, T., 2017. Worker representation and workplace health and safety.
Springer.
Walton, A.L. and Rogers, B., 2017. Workplace hazards faced by nursing assistants in the
United States: A focused literature review. International journal of environmental
research and public health, 14(5), p.544.