Impact of Work Life Balance on Employee Turnover: A Case Study of Domino's Pizza
Added on 2023-06-06
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Running head: DISSERTATION
Impact of work life balance on employee turnover
(Case study of Domino’s Pizza)
Name of the Student
Name of the University
Author’s Note
Impact of work life balance on employee turnover
(Case study of Domino’s Pizza)
Name of the Student
Name of the University
Author’s Note
1DISSERTATION
Abstract
Impact of work life balance on employee performance is the primary concern of this study.
Literature review is one of the most significant chapters based on secondary source of data. By
evaluating the opinion of numerous eminent scholars the study has critically evaluated the
impact of work life balance on overall employee turnover. The third chapter is all about research
methodology. Research method is the systematic approach of evaluating collected data and
information based on numerous various reliable and valid resources. The last chapter is finds out
the resource of identified research issue. Based on the research issue and problems effective
recommendations have also been provided. At the same time, the future analysis of the study has
also been made at the last chapter. With the help of effective methodological tools the study has
focused to use appropriate research philosophy, design and approach. By using proper data
analysis and collection method with the help of an effective sampling technique the study is
conducted systematically.
After evaluating 15 quantitative questionnaires it has been found out that providing quality
work culture at the workplace is highly necessary that motivates those employees in providing
good services. The research issue therefore implies impact of work life balance on the employee
turnover. The primary reasons have been identified that the business experts are not at all
focused in maintaining work place flexibility. Based on the identified research issues and its
evaluation some of the major recommendations have been provided
Abstract
Impact of work life balance on employee performance is the primary concern of this study.
Literature review is one of the most significant chapters based on secondary source of data. By
evaluating the opinion of numerous eminent scholars the study has critically evaluated the
impact of work life balance on overall employee turnover. The third chapter is all about research
methodology. Research method is the systematic approach of evaluating collected data and
information based on numerous various reliable and valid resources. The last chapter is finds out
the resource of identified research issue. Based on the research issue and problems effective
recommendations have also been provided. At the same time, the future analysis of the study has
also been made at the last chapter. With the help of effective methodological tools the study has
focused to use appropriate research philosophy, design and approach. By using proper data
analysis and collection method with the help of an effective sampling technique the study is
conducted systematically.
After evaluating 15 quantitative questionnaires it has been found out that providing quality
work culture at the workplace is highly necessary that motivates those employees in providing
good services. The research issue therefore implies impact of work life balance on the employee
turnover. The primary reasons have been identified that the business experts are not at all
focused in maintaining work place flexibility. Based on the identified research issues and its
evaluation some of the major recommendations have been provided
2DISSERTATION
Acknowledgement
In order to accomplish the entire project I have provided immense effort and dedication. Still, the
paper could not have been possible if I did not have a support of these individuals. I am grateful
to all my seniors who have constantly supported me in conducting the project and rectified my
mistake without losing any patience. I want to pay my gratitude to my guide especially without
whom I could not collect data such an organized way. The acknowledgement would not be
completed without showing utmost gratitude of my friend circle.
Acknowledgement
In order to accomplish the entire project I have provided immense effort and dedication. Still, the
paper could not have been possible if I did not have a support of these individuals. I am grateful
to all my seniors who have constantly supported me in conducting the project and rectified my
mistake without losing any patience. I want to pay my gratitude to my guide especially without
whom I could not collect data such an organized way. The acknowledgement would not be
completed without showing utmost gratitude of my friend circle.
3DISSERTATION
Table of Contents
Chapter 1: Introduction....................................................................................................................6
1.1 Introduction:..............................................................................................................................6
1.2 Background of the research:......................................................................................................6
1.3 Problem statement.....................................................................................................................7
1.4 Rationale of the research:..........................................................................................................7
1.5 Research aims and objectives:...................................................................................................8
1.6 Research questions:...................................................................................................................8
1.7 Hypothesis:................................................................................................................................8
1.8 Research structure:.....................................................................................................................9
1.9 Summary:.................................................................................................................................10
Chapter 2: Literature Review.........................................................................................................12
2.1 Introduction:............................................................................................................................12
2.2 Overview of the work life balance:.........................................................................................13
2.3 Importance of work life balance on employee performance:..................................................13
2.4 Necessary reasons for employee turnover within an organization:.........................................13
2.5 The challenges in implementing work life balance in food industry.......................................14
2.6 Theoretical frameworks on work life balance:........................................................................14
2.7 Effective ways of reducing the rate of employee turnover at the workplace..........................14
2.8 Literature gap:..........................................................................................................................14
2.9 Summary:.................................................................................................................................14
Chapter 3: Methodology................................................................................................................15
3.1 Introduction:............................................................................................................................15
Table of Contents
Chapter 1: Introduction....................................................................................................................6
1.1 Introduction:..............................................................................................................................6
1.2 Background of the research:......................................................................................................6
1.3 Problem statement.....................................................................................................................7
1.4 Rationale of the research:..........................................................................................................7
1.5 Research aims and objectives:...................................................................................................8
1.6 Research questions:...................................................................................................................8
1.7 Hypothesis:................................................................................................................................8
1.8 Research structure:.....................................................................................................................9
1.9 Summary:.................................................................................................................................10
Chapter 2: Literature Review.........................................................................................................12
2.1 Introduction:............................................................................................................................12
2.2 Overview of the work life balance:.........................................................................................13
2.3 Importance of work life balance on employee performance:..................................................13
2.4 Necessary reasons for employee turnover within an organization:.........................................13
2.5 The challenges in implementing work life balance in food industry.......................................14
2.6 Theoretical frameworks on work life balance:........................................................................14
2.7 Effective ways of reducing the rate of employee turnover at the workplace..........................14
2.8 Literature gap:..........................................................................................................................14
2.9 Summary:.................................................................................................................................14
Chapter 3: Methodology................................................................................................................15
3.1 Introduction:............................................................................................................................15
4DISSERTATION
3.2 Research philosophy:...............................................................................................................15
3.2.1 Justification of the research philosophy...............................................................................15
3.3 Research design.......................................................................................................................16
3.3.1 Justification of research design.............................................................................................16
3.4 Research approach...................................................................................................................17
3.4.1 Justification of the research approach...................................................................................17
3.5 Sampling technique:................................................................................................................17
3.5.1 Justification of the sampling technique................................................................................18
3.6 Data collection:........................................................................................................................18
3.7 Data analysis:...........................................................................................................................19
3.8 Ethical consideration:..............................................................................................................19
3.9 Limitation of the research:.......................................................................................................19
3.10 Summary:...............................................................................................................................20
3.11 Time-frame:...........................................................................................................................21
Chapter 4: Data presentation.........................................................................................................23
Demographic Questions.................................................................................................................23
Quantitative Questions...................................................................................................................26
Qualitative data presentation:........................................................................................................41
Chapter 5: Data analysis................................................................................................................44
5.1 Findings: based on quantitative questionnaires:......................................................................44
5.2 Analysis of quantitative data:..................................................................................................47
5.3 Analysis based on qualitative questionnaires:.........................................................................48
Chapter 6: Limitation and further research....................................................................................51
3.2 Research philosophy:...............................................................................................................15
3.2.1 Justification of the research philosophy...............................................................................15
3.3 Research design.......................................................................................................................16
3.3.1 Justification of research design.............................................................................................16
3.4 Research approach...................................................................................................................17
3.4.1 Justification of the research approach...................................................................................17
3.5 Sampling technique:................................................................................................................17
3.5.1 Justification of the sampling technique................................................................................18
3.6 Data collection:........................................................................................................................18
3.7 Data analysis:...........................................................................................................................19
3.8 Ethical consideration:..............................................................................................................19
3.9 Limitation of the research:.......................................................................................................19
3.10 Summary:...............................................................................................................................20
3.11 Time-frame:...........................................................................................................................21
Chapter 4: Data presentation.........................................................................................................23
Demographic Questions.................................................................................................................23
Quantitative Questions...................................................................................................................26
Qualitative data presentation:........................................................................................................41
Chapter 5: Data analysis................................................................................................................44
5.1 Findings: based on quantitative questionnaires:......................................................................44
5.2 Analysis of quantitative data:..................................................................................................47
5.3 Analysis based on qualitative questionnaires:.........................................................................48
Chapter 6: Limitation and further research....................................................................................51
5DISSERTATION
6.1 Limitation of the study:...........................................................................................................51
6.2 Future scope of the research:...................................................................................................52
Chapter 7: Conclusion and Recommendation...............................................................................53
5.1 Introduction:............................................................................................................................53
5.2 Overall findings:......................................................................................................................54
5.3 Recommendation:....................................................................................................................55
Reference List:...............................................................................................................................58
Appendix:......................................................................................................................................62
6.1 Limitation of the study:...........................................................................................................51
6.2 Future scope of the research:...................................................................................................52
Chapter 7: Conclusion and Recommendation...............................................................................53
5.1 Introduction:............................................................................................................................53
5.2 Overall findings:......................................................................................................................54
5.3 Recommendation:....................................................................................................................55
Reference List:...............................................................................................................................58
Appendix:......................................................................................................................................62
6DISSERTATION
Chapter 1: Introduction
1.1 Introduction:
The study has focused to provide in-depth overview about the impact of work life balance
on employee performance. The overarching concept work life balance implies on how an
employee is successfully able to maintain a balance between work life and personal life. After
making an in-depth research on London food industry it is observed that more than 50% of the
employees are unable to maintain work life balance due to their hectic and overscheduled life in
workplace (annualreports.com. 2018). Overtime shifts, rapid customer management system
pisses the employees off. As a result, they fail to give sufficient time to their family. As a result,
the rate of employee turnover in the market of London food industry is becoming high day by
day. Therefore, this particular research issues has become a major concern for innumerable
researchers and practitioners. They have evaluated the probable causes why employees are losing
their interest in being associated with the food industry.
1.2 Background of the research:
As per the business scenario of last five years on London food industry it is observed that
15.5% employees were found to have resigned from their job (annualreports.com 2018). In
comparison to other business industry the attrition rate of food industry is high. As a result, large
number of researchers and practitioners has tried to identify the reason that food is necessary and
over urging needs that human being has to perceive. An organization associated with food
industry has to open their store more than 15 hours. Therefore, employees have to deliver their
services by 15 hours which ultimately damages their work life balance. In this kind of situation,
Chapter 1: Introduction
1.1 Introduction:
The study has focused to provide in-depth overview about the impact of work life balance
on employee performance. The overarching concept work life balance implies on how an
employee is successfully able to maintain a balance between work life and personal life. After
making an in-depth research on London food industry it is observed that more than 50% of the
employees are unable to maintain work life balance due to their hectic and overscheduled life in
workplace (annualreports.com. 2018). Overtime shifts, rapid customer management system
pisses the employees off. As a result, they fail to give sufficient time to their family. As a result,
the rate of employee turnover in the market of London food industry is becoming high day by
day. Therefore, this particular research issues has become a major concern for innumerable
researchers and practitioners. They have evaluated the probable causes why employees are losing
their interest in being associated with the food industry.
1.2 Background of the research:
As per the business scenario of last five years on London food industry it is observed that
15.5% employees were found to have resigned from their job (annualreports.com 2018). In
comparison to other business industry the attrition rate of food industry is high. As a result, large
number of researchers and practitioners has tried to identify the reason that food is necessary and
over urging needs that human being has to perceive. An organization associated with food
industry has to open their store more than 15 hours. Therefore, employees have to deliver their
services by 15 hours which ultimately damages their work life balance. In this kind of situation,
7DISSERTATION
an employee loses their interest in being associated with food industry (Munn 2013). After
making an in-depth case study on Domino’s Pizza it is observed that the work flexibility within
the organization is very low.
1.3 Problem statement
Impact of work life balance on employee turnover is the identified research issue of this
very specific study. By choosing the case study of Domino’s Pizza Inc the research has provided
detailed overview on how the organization is facing immense difficulties in maintaining their
business image and reputation due to the high rate of employee attrition (Munn 2013). The
employees are unable to maintain effective work life balance due to the stressful work schedule
followed by the organization. Work life balance has become a serious concern for the existing
employees due to which they have decided to switch from one industry to another. After
identifying the research issue the eminent practitioners have evaluated the causes due to which
employees have to face major challenges in maintaining their work life balance (Deery and Jago
2015). Over burden pressure of the organization is a serious cause due to which employees fail to
spend their quality time in personal life.
1.4 Rationale of the research:
In order to discuss about the rationale the study has provided appropriate justifications
about the selection of research issue. Maintaining work life balance is highly significant for the
employees which motivate them in providing good services to the customers. The success of a
business organization is dependent on employee performances (Mas-Machuca, Berbegal-
Mirabent and Alegre 2016). Therefore, the business experts should focus on maintaining the
work life balance of the employees so that they can concentrate on providing their good services
an employee loses their interest in being associated with food industry (Munn 2013). After
making an in-depth case study on Domino’s Pizza it is observed that the work flexibility within
the organization is very low.
1.3 Problem statement
Impact of work life balance on employee turnover is the identified research issue of this
very specific study. By choosing the case study of Domino’s Pizza Inc the research has provided
detailed overview on how the organization is facing immense difficulties in maintaining their
business image and reputation due to the high rate of employee attrition (Munn 2013). The
employees are unable to maintain effective work life balance due to the stressful work schedule
followed by the organization. Work life balance has become a serious concern for the existing
employees due to which they have decided to switch from one industry to another. After
identifying the research issue the eminent practitioners have evaluated the causes due to which
employees have to face major challenges in maintaining their work life balance (Deery and Jago
2015). Over burden pressure of the organization is a serious cause due to which employees fail to
spend their quality time in personal life.
1.4 Rationale of the research:
In order to discuss about the rationale the study has provided appropriate justifications
about the selection of research issue. Maintaining work life balance is highly significant for the
employees which motivate them in providing good services to the customers. The success of a
business organization is dependent on employee performances (Mas-Machuca, Berbegal-
Mirabent and Alegre 2016). Therefore, the business experts should focus on maintaining the
work life balance of the employees so that they can concentrate on providing their good services
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