Assignment on Work Placement

Running head: WORK PLACEMENT
WORK PLACEMENT
Name of Student:
Name of University:
Author Note:

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Complexities involved in respecting service users
Service users are referred to those people who either uses or receives primary or
secondary healthcare and social services. The users of social and healthcare service are generally
needy patients who are concerned with improvement and service reform other than the radical
change. Respecting the service users is one of the most important factor for getting the reward
back for core objectives. People using social services trust the social service workers and expect
them to be protected (Almeida, Bourliataux-Lajoinie and Martins 2015). They must be treated
with dignity and respect. This forms an essential part of the social service.
People providing the social services expect to be treated with care and kindness. Users of
the social service needs to be treaded carefully. If people are not treated with dignity and care,
there can be coordination problems. When people are not treated with dignity, it can lead to
social and emotional distress (Stroud, Banks and Doughty 2015). Services are dependent on the
needs of the people, irrespective of religion, gender, marital status, cultural beliefs, disability,
political; affiliation and ethnic background.
Service users need to be protected against ill treatment and are assigned with several
rights. The individuality and cultural beliefs of the service users need to be incorporated and
respected. Service users have the right to choose the form of service needed with respect to well-
being and independence. Services has to be provided in an environment that is physically and
culturally safe. The services should be free from all harm that can support the dignity,
independence and privacy of the users (Hamilton et al. 2016). The decisions or choices of the
users should be followed whenever they are provided with a special care. Requirements of the
users are supported in an effective manner that can carefully address the concern of the people.
Service users are given a set of options and preferences to choose from, with respect to the

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standard of service before giving them the service. The fees and payment system are carefully
discussed with the users before the implementation of the services. They have the right to
maintain quality and intimate relationships with the service providers provided that it is
respectful, sensitive and supportive of the user. The users can have several choices that has to be
maintained by the providers (Newman et al 2015).
Development and maintenance of relationship with friends, family, carers, community
and support providers are encouraged. This is recognized as one the healthiest ways of curing
and treating the service users (Togher et al. 2015). Service users have the right to access
information at the right time as per their needs in a respectable manner. The users of the service
can be identified by the users. Service users can have advocates who respects the legal rights of
the users and fights for them whenever these rights are now followed which is not easy
(Almeida, Bourliataux-Lajoinie and Martins 2015). They have the flexibility to reject a service
and the rejection will not have any impact on the accessibility of funded services. Involvement of
advocates for service users are allowed legally. Mental and emotional support has to be given to
the users.
Users have certain responsibilities that has to be followed under legal law. They should
respect the decisions and choices of the service providers (Neale et al. 2015). They must keep the
information related to service providers confidential among their peers and team members. Users
should utilize vehicles directed under vehicle safety and seal belt system by the authorized team
members. They must continuously inform about their health conditions to the service providers,
specifically when there is a change in their health conditions (Shepherd et al. 2015). They must
not use offensive language against the care takers and must respect the diverseness of the people.
Consumption of alcohol or usage of illegal drugs are prohibited for the service users. However,

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the users face several complexities in getting this services as it can change the way patients
provide the services.
Role and function of team members when working in social care center
Social care is needed to control the social needs of the people and maintain their dignity,
control and independence. Social care is effective for responding to the non-clinical needs of the
people. Workers working in social care center work as a team to support the needs to the people
and offer them a better life in their residential homes, own homes and personal day care centers.
They cure people with their care and kindness that cannot be done by medical treatments
(Hamilton et al. 2016). This type of services varies from person to person. It helps the physically
disabled people to get through their lives without getting distressed about their life.
They assist people when they have problems in getting through complex relationships.
They also help the people to lead a decent life and overcome the challenges of the old age
(Fancourt et al. 2016). People with mental disabilities and distress are motivated on a regular
basis to overcome their fears and effectively cross every hurdle of life. Physically challenged
people often face the problem of loneliness or isolation. Social workers have the legal right to
intervene in such matters and instill confidence among the people. This can effectively improve
the performance of the people and help them lead a normal life (Stroud, Banks and Doughty
2015). In certain cases, social workers guides the people who are struggling with financial issues.
Therefore, social workers must work as a team and make the most of the market efficient
outcomes. Service users has a significant role in this case. They need to listen to the preference
of the service providers and perform as they are directed. In case of any confusion or problem,
the users must resort to the providers and sort out the conflicting matters. The team also assists

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the family to take care of the service users and support them for their work. This is because the
support of family has adequately improved the performance of the users and cured them at a
faster pace (Kundu et al. 2015). This is effective as it enables the people to get through their lives
and help to foster qualitative development. Agency care teams address a policy by understanding
the requirements of the person and then implement them. They discuss this policy with family,
friends and users by carefully describing the outcomes. They guide people about the importance
of help, support, motivation, self-knowledge and struggle.
Multi-disciplinary team or a group of healthcare workers assists patients in an effective
manner by introducing a different care plan for each person (Rose et al. 2015). The team
comprise of clinical and non-clinical nurses, therapists, care workers, advocacy workers, medical
secretaries, psychologists and counsellors. It brings about improved health outcomes to the
people and provides satisfactory results. This requires collaboration of the individuals among the
change in market oriented outcomes (Togher et al. 2015). They work together to deliver
comprehensive care for the people that addresses the needs of the people. Each person in the
team has efficient skills that improves the health of the people and motivates them for a better
future.

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Reference List
Almeida, R.S.D., Bourliataux-Lajoinie, S. and Martins, M., 2015. Satisfaction measurement
instruments for healthcare service users: a systematic review. Cadernos de saude publica, 31,
pp.11-25.
Fancourt, D., Perkins, R., Ascenso, S., Carvalho, L.A., Steptoe, A. and Williamon, A., 2016.
Effects of group drumming interventions on anxiety, depression, social resilience and
inflammatory immune response among mental health service users. PloS one, 11(3).
Hamilton, S., Pinfold, V., Cotney, J., Couperthwaite, L., Matthews, J., Barret, K., Warren, S.,
Corker, E., Rose, D., Thornicroft, G. and Henderson, C., 2016. Qualitative analysis of mental
health service users’ reported experiences of discrimination. Acta Psychiatrica
Scandinavica, 134, pp.14-22.
Kundu, G., Patel, K.M., Negalaguli, H.M., Ramu, K. and Ayyasamy, R., Kodiak Networks Inc,
2015. Method and framework to detect service users in an insufficient wireless radio coverage
network and to improve a service delivery experience by guaranteed presence. U.S. Patent
9,137,646.
Neale, J., Tompkins, C., Wheeler, C., Finch, E., Marsden, J., Mitcheson, L., Rose, D., Wykes, T.
and Strang, J., 2015. “You’re all going to hate the word ‘recovery’by the end of this”: Service
users’ views of measuring addiction recovery. Drugs: education, prevention and policy, 22(1),
pp.26-34.
Newman, D., O'Reilly, P., Lee, S.H. and Kennedy, C., 2015. Mental health service users'
experiences of mental health care: an integrative literature review. Journal of psychiatric and
mental health nursing, 22(3), pp.171-182.

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Rose, D., Evans, J., Laker, C. and Wykes, T., 2015. Life in acute mental health settings:
experiences and perceptions of service users and nurses. Epidemiology and psychiatric
sciences, 24(1), pp.90-96.
Shepherd, A., Sanders, C., Doyle, M. and Shaw, J., 2015. Using social media for support and
feedback by mental health service users: thematic analysis of a twitter conversation. BMC
psychiatry, 15(1), p.29.
Stroud, J., Banks, L. and Doughty, K., 2015. Community treatment orders: learning from
experiences of service users, practitioners and nearest relatives. Journal of Mental Health, 24(2),
pp.88-92.
Togher, F.J., O'Cathain, A., Phung, V.H., Turner, J. and Siriwardena, A.N., 2015. Reassurance as
a key outcome valued by emergency ambulance service users: a qualitative interview
study. Health Expectations, 18(6), pp.2951-2961.v