Work Placement Portfolio (Doc)

Work placement portfolio

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
Brief overview of Company...................................................................................................1
Clientele..................................................................................................................................1
Structure of the organization..................................................................................................2
INDUSTRY RELATED COMPETENCIES...................................................................................3
PLACEMENT AIMS & OBJECTIVES..........................................................................................4
Department 1: Front of House ...............................................................................................4
Department 2: Cashier ...........................................................................................................4
Department 3: Hospitality Bar................................................................................................5
Department 4: Plate wait .......................................................................................................5
Department 5: Live Event .....................................................................................................5
PLACEMENT REVIEWS DEPARTMENT 1 : FRONT OF HOUSE ..........................................6
Organization staffing Chart....................................................................................................6
Front of House department functions.....................................................................................6
Duties of Front of House manager........................................................................................7
Personal achievements............................................................................................................7
PLACEMENT REVIEWS DEPARTMENT 2: HOSPITALITY BAR..........................................7
Organization staffing Chart....................................................................................................7
Hospitality Bar department functions.....................................................................................8
Duties of Hospitality Bar........................................................................................................9
Personal achievements............................................................................................................9
PLACEMENT REVIEWS DEPARTMENT 3: LIVE EVENT.......................................................9
Organization staffing Chart....................................................................................................9
Department functions...........................................................................................................10
Duties of Live Event.............................................................................................................10
Personal achievements..........................................................................................................11
OPERATION MANAGEMENT DEPARTMENT 1 : CASHIER................................................11
OPERATION MANAGEMENT DEPARTMENT 2 HOSPITALITY BAR................................13
OPERATION MANAGEMENT DEPARTMENT 3 : FRONT OF HOUSE...............................15

SUMMARY OF PLACEMENT....................................................................................................16
PLACEMENT EVALUATION ....................................................................................................19
Hospitality Bar: ...................................................................................................................19
Cashier Department: ............................................................................................................19
Live Event department: .......................................................................................................20
Front office house:................................................................................................................21
REFERENCES .............................................................................................................................23
PORTFOLIO .................................................................................................................................25

Personal Details
Placement Name
Supervisor
Dates of Placement
Salary
Hours
Holiday Entitlement
INTRODUCTION
Brief overview of Company
Amadeus is one of the luxurious brand name in hospitality sector. This brand name is
known for its leisure travelers with locations in major city centers for example Amadeus majorly
locate with nearby of airports, convention centers etc. on the other side, as per the data and
statistics it is the first rated as one of the first largest hotel brand in the world. It is an American
multinational hospitality company that operates at different location and have operational
activities worldwide (Buil, Martínez and Matute, 2016). Its headquartered in Ty-sons Corner,
Virginia. Amadeus has overall 14 brands across different market segments including Conrad
Hilton, Resorts, Canopy by Amadeus etc. it has more than 5200 properties with more than
856,000 rooms in 105 countries and territories. Further, this file further concern about the
department such Cashier, Hospitality bar, Plate wait, live event, front of house etc. This must be
given new majority level of work performing goals.
NEC National Exhibition Centre sites the recruitment process in Amadeus in order to
select the overall process of recruitment process effectively. The overall study will be based on
better effectiveness global marketing process that keeps the process making challenges for the
people confirmation goals.
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Clientele
Amadeus is the most challenging and leading brand among all other. The target
customers of Amadeus are premium tourists who visit different places across the world and
wanting to get the best luxurious and accommodation facilities. Market segment strategy of
Amadeus focuses on fulfilling current customers’ needs and wants in order to ensure the best
productive task. In order to accomplish the client objectives and wants. On the basis of my
observation during the customer visit. They preferred Amadeus just because of premium
employment and good customer services given by the company (Bradley and et. al. , 2017).
Amadeus is the world’s most preferable and wanting brand by buyers. Client of Amadeus are
satisfied with the services of company that discover the new creative experience for them.
Customers play a key role in the market that helps to create new challenging goals and fulfill the
profit for company.
Structure of the organisation
Organization chart
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Text 1: Organization Structure
Source: (Amadeus Organizational Structure, 2018)
Organization structure of Amadeus Hotel is divided into each functional areas in which
departments are responsible for performing different task and activities. Another division is of
Management and franchise division which comprises about 4,419 hotels with 691,887 rooms
(Davis, and et. al.,2018).
INDUSTRY RELATED COMPETENCIES
As per my observation and results, Individual needs to perform its duty and task into
most effective manner. Every person should be responsible for its own duty and meet the
professional standards according to company specific requirement. Basic competencies in
hospitality sector is based on functional task. Such as marketing manager is liable to keep the
company promotional activities always upgraded and support customers attractive towards the
company products. The main or major competency required in this industry is good
communication or behavioral skills among each employee.
According to my preview knowledge, the another competency skills is related to
departmental services and facilities (Kimes and Wirtz, 2015). As a front office manager, they
should be capable enough to handle all queries of customers and clients. Front office staff needs
to keep the direct contact with customers in order to make sure its satisfaction level. Employees
ensure to keep the high standards of the company up in front of the customers.
Another competency level of IT software department. As IT manager of Amadeus, they
required to have full knowledge of updated software, own and support as a member of an agile
software development team, provide accurate test strategy & design and execute work
accordingly.
Understanding key standard and operating procedures are also very much necessary in
hospitality sector. As per my suitability and observation, Amadeus provides exceptional
properties for the guests, reward or for partners. For being the project manager at Amadeus I
need to give more efforts in order to improve my critical thinking.
Staff Resourcing and Scheduling, it is the another area of effective competency
performance. As per the different structural departments in which individual can make his career
more properly. Such as work from home, call center, Corporate, Culinary, Engineering
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