Work Stress and Its Adverse Effects - Desklib

Running head: WORK STRESS AND ITS ADVERSE EFFECTS
WORK STRESS AND ITS ADVERSE EFFECTS
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WORK STRESS AND ITS ADVERSE EFFECTS1
OVERVIEW
Work stress is an important topic from the perspective of the contemporary employees and also
the business corporations to which they are related. For instance, it had been seen that a high
level of work stress among the employees adversely affects their productivity and thereby the
overall organizational productivity as well. Thus, it becomes important for the business
corporations to take the help of adequate measures for the reduction of the work stress faced by
the workers. It is this particular topic that the researcher intends to explore in this paper through
the usage of the case study of a fictitious telecommunications corporation.

WORK STRESS AND ITS ADVERSE EFFECTS2
ABSTRACT
This paper focuses on the concept of work stress and the manner in which it adversely affects not
only the employees but also the business corporations to which they are related. For instance, the
researcher during the course of research found that the entity of work stress while adversely
affecting the productivity of the workers also adversely affected the job satisfaction of the
workers as well. More importantly, it was also found by the researcher that the reduction in the
job satisfaction of the workers also directly affected their decision to work in the business
corporations and this in turn enhanced the employee attrition rate of the business corporations. In
the light of these aspects, it can be said that it had become imperative for the business
corporations to effectively reduce the high work stress faced by the workers.

WORK STRESS AND ITS ADVERSE EFFECTS3
Table of Contents
1.0 Introduction...........................................................................................................................4
1.1 Outline of the Structure and the Contents of the Report.......................................................5
2.0 Statement of the Problem with reference to the Case Study.....................................................5
3.0 Key Components and their Discussion......................................................................................6
3.1 Overview of the concept of Work Stress...............................................................................6
3.2 Sources of Work Stress..........................................................................................................8
3.3 Work Stress and its impact on the Employees.......................................................................9
3.3.1 Work Stress and Employee Job Satisfaction..................................................................9
3.3.2 Work Stress and Employee Engagement......................................................................10
3.3.3 Work Stress and Employee Retention..........................................................................11
4.0 Suggested Evidence-Based Interventions for the reduction in Employee Work Stress..........12
5.0 Critique of the Suggested Evidence-Based Interventions along with its strengths and
weaknesses.....................................................................................................................................13
6.0 Conclusion...............................................................................................................................15
7.0 References................................................................................................................................16
8.0 Appendix..................................................................................................................................19

WORK STRESS AND ITS ADVERSE EFFECTS4
1.0 Introduction
As stated by Holton, Barry and Chaney1, the plethora or for that matter the diversity of job
roles that the workers are required to perform within the workplaces of the different business
corporations had substantially enhanced the work stress faced by the workers. Hobfoll and
Freedy2 are of the viewpoint that the enhancement of the work stress faced by the workers had
adversely affected both their mental or emotional condition and also their physical condition as
well. More importantly, Schultz et al.3 have noted that this in turn had adversely affected the
quality or for that matter the quantity of work which is being performed by the workers and
thereby the entire organizational productivity and its profitability as well. This finds evidence
from the fact that the workers are the ones who perform the majority of the job roles within the
spectrum of the business corporations and thus it is likely that an excessive workload or for that
matter work stress faced by them will reduce the quality as well as the quantity of the work
performed by them4. Furthermore, it had been seen that a high work stress faced by the workers
is also likely to adversely affect their job satisfaction level, their engagement within the business
corporation or for that matter their decision to work within the concerned business corporation
itself. Thus, it becomes important for the business corporations to take into account the aspect of
employee work stress and also use adequate measures or strategies for the reduction of the same.
1 Holton, M. Kim, Adam E. Barry, and J. Don Chaney. "Employee stress management: An examination of adaptive
and maladaptive coping strategies on employee health." Work 53, no. 2 (2016): 299-305.
2 Hobfoll, Stevan E., and John Freedy. "Conservation of resources: A general stress theory applied to burnout."
In Professional burnout, pp. 115-129. Routledge, 2017.
3 Schultz, Patricia P., Richard M. Ryan, Christopher P. Niemiec, Nicole Legate, and Geoffrey C. Williams.
"Mindfulness, work climate, and psychological need satisfaction in employee well-being." Mindfulness 6, no. 5
(2015): 971-985.
4 Tongchaiprasit, Patcharanan, and Vanchai Ariyabuddhiphongs. "Creativity and turnover intention among hotel
chefs: The mediating effects of job satisfaction and job stress." International Journal of Hospitality Management 55
(2016): 33-40.

WORK STRESS AND ITS ADVERSE EFFECTS5
This report intends to undertake an analysis of the concept of work stress and its effects on the
employees through the usage of a fictional case study of a telecommunications corporation.
1.1 Outline of the Structure and the Contents of the Report
The report begins with a discussion of the scenario or for that matter the issues which are
being faced by the telecommunications corporation which had been selected for analysis in this
report. Next, the different sources of stress because of which the employees within the
telecommunications business corporation under discussion here are facing a high stress have
been discussed. Furthermore, a discussion of the impact of the impact of the high work stress
faced by the workers on their job satisfaction, attrition tendencies and engagement within the
concerned corporation have also been discussed. Lastly, the report concludes by suggesting
different interventions or for that matter possible recommendations have been suggested for the
concerned corporation. In addition to these, the paper also undertakes a discussion of the key
strengths and the weaknesses of the recommendations or the interventions that had been
suggested.
2.0 Statement of the Problem with reference to the Case Study
The case study reveals the fact that the telecommunications corporation is responsible for
offering communication all throughout the nation. Furthermore, it had been seen that the
telecommunications corporation under discussion here provides broadband as well as mobile
data phone infrastructure to the different clients from all over the nation. More importantly, it
had been seen that the concerned corporation boasts of around 4000 contractors and 4000
employees who work around the clock to offer effective telecommunication services to their
clients. However, the major problem arises because the concerned corporation a year ago