Workforce Variation: Addressing Barriers in Care Delivery

Running head: WORKFORCE VARIATION
Workforce variation
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1WORKFORCE VARIATION
Workforce variation patterns significantly influence the delivery of care. This is said
because with diversity of workforce and recruitment of expatriate staffs in health care setting,
effective communication between patient and care provider is compromised. The most issue that
can be encountered during such situation is that language and cultural gap becomes high and this
significantly influence the provision of quality care. For example, Almutairi (2015) revealed that
cultural and language gap between the health workforce and the patient result in
misunderstanding between them, which in turn contributes to patient dissatisfaction and quality
of care. Hence, as miscommunication is a factor that can directly impair the provision of safe and
quality health care, considering the approaches to address workforce variation and aligning their
skills in accordance with patient needs is crucial to add value to care delivery process. This paper
will give a reflection on ways to address barriers in care delivery due to workforce variation and
implement measures to improve the communication process.
Quality issues in health care arise because of diversity in workforce patterns and gap in
communication between patient and staff. Language difference has been identified as one of the
risk factors that lead to poorer quality of care and patient safety issues. Hence, to ensure that
patient care experience is optimized, it is proposed to focus on interventions that promote
language concordance between patients and staffs. This is importance because when a health
care staffs is not able to interact effectively with patients, it has a negative impact on chronic
disease management process. Crucial information about patient is missed and it limits the
opportunity to provide patient centered care (de Moissac & Bowen, 2019). Thus, to optimize the
patient care process, it is necessary to implement interpreter service to add value to care. If
patients are not proficient with English language, then communication issues become the root
cause of medication errors, repeated hospital admissions and prolonged hospital stay. In contrast,