Operations Practices in Servitized Manufacturing

This assignment delves into the servitization of manufacturing firms, examining how they integrate operational practices and technologies to provide sophisticated services. It draws on various academic sources to understand the evolution of operations management in this context, analyzing case studies and research findings. The focus is on understanding the specific operational challenges and strategies adopted by manufacturers as they transition towards service-oriented business models.

WORKING IN PARTNERSHIP
IN HEALTH AND SOCIAL CARE

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK ..............................................................................................................................................1
2.1 Models of partnership working across the health and social care sector.........................1
2.2 Current legislations and organisational practices and policies for partnership working in
health and social care..............................................................................................................3
2.3 Difference in working practices and policies that affect collaborative working..............5
CONCLUSION ...............................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Management is a vast concept which mainly consists the process of attaining
organisational objectives and goals through working with human as well as other organisational
resources (Baines and Lightfoot, 2013). A business can be authorised by sole trader and partners
who all are work for attaining high range of profit at market place through offering variety if
goods and services to their potential clients. In the sector of health and social care partnership
plays an effective role in gaining growth and success at market place. This report will study
about models of partnership working within health and social care sector along with various
effective legislations, organisational practices and policies for partnership working. Apart from
that, the effect of working practices and policies on collaborative working will also be explained.
TASK
Partnership working within health and social care sector.
In the current scenario, different organisational players in the sector of health and social
care prefer for partnership working as it is effective in exploring business activities at wide scale
through serving high quality goods and services to their potential customers. Partnership working
can be considered as a collaborative working in which two or more individuals, agencies,
government and organisations perform various activities with cooperation and share some
common interests. In partnership, organisations that are having their common goals and interests
are involved and work in a collective manner in order to gain high profit and revenue in the
market place. There are various models that are effective in partnership working in which some
are described as below:
Hybrid Model:
Collaboration can be classified among various elements such as hybrid, coordinated,
unified and coalition. Hybrid model of partnership is described as an effective combination of
private, public stakeholders and industry and firms that challenges the precedence among various
sectors (Blome and Schoenherr, 2011). Hybrid firms are seen as blurring the edge among public,
private and other sectors. These are considered as business that are having some primary social
objectives whose surpluses are invested in order to fulfilling some social as well as
environmental needs (The hybrid model of partnership. 2013).
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Government across the world faces high pressure in each sector in which any kind of
business and its operations are held on. From Europe to Japan to United State, the public sector
had to maintain a new area of fiscal asceticism in the condition of dealing with changing demand
and needs of people in respect to attaining high economic growth and success. The person
centred approach can be considered as a vast process which involves listing, coaching, thinking
together, share ideas and seeking feedbacks. In the sector of health and social care people are
concern about taking benefits of offered products and services as per their requirements. Persons
centred approach is more effective in health and social care as it helps in identifying the needs
and wants of users as to satisfying them in effective and efficient manner.
Anatomy can be considered as the most effective model which referred as a study of
structure and inside working of something. Anatomy is consist as a term of any scientific study
that concerning on the outlining and physical structure or part of organisation or organism. In
this modern scenario, each business organisation concerns on establishing collaboration with
other firms which are having similar set of goals and objectives (De Vries and Huijsman, 2011).
In this, companies which are mutually beneficial for each other are involved. It is required for
each business organisation to spend time of analysing the opportunities that arise after
establishing partnership and then making collaboration among business organisation who are on
the equal position at market place.
User centred therapy can be considered as a humanistic approach which deals with the
direction in that an individual perceive themselves consciously rather than how a advisor can
translate their unconscious thoughts and ideas. It is based on the principle of treating people with
respect and dignity through being aware of and supporting personal perspectives, beliefs, values
and ideas. Susan was living in a middle class family and the whole family is based on her mother
as she is the only one who work for developing the living of family member. Each and every
decision regarding family is based on Susan's mother. She has twin brother and both are
diagnosed by ADHD and their behaviour was challenging and for this teacher complaining to
their parents. In a busy schedule it is not possible for Vicky to taking care of them, so an
effective decision can not be made as to developing the condition of John and James.
The unified Model:
This is another essential model of partnership within health and social care sector. This
model consists with consolidated management, training, development and staffing for its high
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quality products and services that can be served by various sectors but they are relatively united
in their functions and operations. This model allows for multiple partnerships to work in a
collective manner in the similar management and staffing structure. In this organisations are
having their own separate expertise that are closely different from each other. Susan lives in a
struggling and middle class family, so it is not possible for her parents to provide a luxury
treatment to her as she was suffering from cerebral Palsy and this type of disorders are appear in
the early childhood. Due to poor family background her parents were not able to taking care of
her and in this situation people need more care and attention, so due to lack of attention her
condition was not going good. In recent scenario health care organisations are concern on
knowing the needs and wants of services users in respect to providing them satisfactory
treatments in less prices. This model is benefited in serving high quality and best services to the
final users.
Effective implementation of legislations in partnership working.
Legislations and policies play a major role in implementing all business activities in a
systematic manner as it is effective in carrying out all business activities in the right direction
without facing any kind of issues and conflicts (Large and Thomsen, 2011). Government
authority and its bodies play an essential role in creating laws, legislations and policies on which
it is required for the firm to follow these rules and regulations in an appropriate manner.
Partnership is effective in providing high quality as well as beneficial services and products to
their potential customers who are very much willing to take an advantage of offered products and
services of the firm. In the country of United Kingdom people follow various rules and
legislations that are implemented by government and its bodies in order to developing their
living standard. The government of country provide health and social care facilities to the people
who are suffering from issues and not able to taking treatments. Susan's family facing various
financial and health related issues and legislations helps them to gaining satisfactory services
from the hospitality sector.
In partnership working, organisations are focused on serving variety of goods and
services in limited period of time. The operations of an individual firm or partnership has various
entities that all are focused on providing high quality and wide range of products and services to
their significant buyers. In the sector of health and social care various service providers are
involved and society having a huge trust in satisfying the needs and wants in effective manner.
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The business in the partnership will have to concern on creating various measures so that not any
kind of issue will taking place to harm the business entity (Mok, Sparks and Kadampully, 2013).
There are various legislations, policies and practices which are widely implemented by health
and social care sector in an effective manner to render high quality and innovative products and
services of the firm. In which some essential policies are describes as below:
Safe practices are important for promoting dignity in care. So, 'Health and Safety
Legislations' are essential to provide a safe working environment for employers of any
organisation. These are intended to protect people in work, those who using these services and
the wider public. It provides four types of legislations which are stated as:
Equality Act:
Equality act was implemented in the year 2010 by the Parliament of United Kingdom.
Under this act four major goals was included which was named as Equal Treatment Directives
which includes other acts such as Sex Discrimination Act 1975, Race Relation Act 1976 and
Disability Discrimination Act 1955. it gives equal treatment to everyone whether they are
working in private or public services.
Health and Social Care Act:
It provides protection to its citizens which under National Health Services in England.
The act was having some coalition with government and was most controversial. It gives health
and social security to nation. This act was implemented in 2012 it provides protection to its
citizens which under National Health Services in England. The act was having some coalition
with government and was most controversial. It gives health and social security to nation. This
can help this family like the twins that are suffering from ADHD, a support worker can be
assigned to the family to help the twins when their mother is away at work. There are some other
laws as well which have been found by latest Government. Agencies made these plans for long
term which bring SCS and NHS more effective in the society. United kingdom's legal authorities
always keep on fulfilling needs of people who are below poverty line or who are suffering from
any kind of disability. They mainly focuses on giving health care benefits to every individual.
Also, these agencies brings different sorts of health insurance policies which may help country
people in saving money.
The Care Act:
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This act provides with information and advice them to take decision about care. This gives a
range of high quality of services to their citizens. Under this different types of care and support is
available for example specialised dementia care, befriending service etc. With reference to case
study we can evaluate that, Vicky's family is facing lot of problem as Susan is diagnosed with
Cerebral Palsy and Vicky is not getting help from his husband as he has started drinking. Under
all these acts Vicky can get help from government for the treatment of her daughter (Seuring and
Gold, 2012).
Working policies and practices that has a huge influence on collaborative working in health
and social care sector.
Policies and practices play an effective role at workplace as these are effective in
maintaining the decorum of workplace. Policies are considered as the course of action that is
designed by the government or its authorities as well as business owners in order to move
forward towards right direction. Policies also help in influencing the decision making of firm.
Policies are having some positive as well as negative impacts on the organisation’s overall
performance. It is more effective in partnership working as in this, various entities are involved
which are having common set of goals and objectives (Teunter and Flapper, 2011).
The major positive impact is that each firm involved in partnership works together and
get motivated with other policies. This widely helps in encouraging employees in order to
develop their performance and productivity. In this the policies helps in generating unified way
of working. The major negative impact arises among partnership firm through implementation of
new rules and policies as it is not possible for each business firm to adopt the policy in effective
manner. In the given case study, Susan is 8 years old girl and lives with her mother Vicky, father
Bryan and twin brothers; John and James. Susan has been diagnosed with cerebral palsy. Being a
small middle class family, they are facing various issues in their life as they are not having
effective facility of vehicle so they are taking help from jenny to make their transportation easy
and efficient.
Safeguarding policy or child care protection policy consist as a statement which helps in
clearly defining the objectives of some organisations which are work for keeping children safe
and secure. This policy help in providing various products and services to the child who are
facing any kind of serious injury or issue and not able to spending a huge amount in their
treatment. Safeguarding policies helps in reducing the risk which are arises due to various health
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diseases. These policies are implemented by government and it is required for care firms to
provide high quality and beneficial services to the people.
Essential working policies and practices are described as under:
Working Hours: This can be described as the most effective policy and practice which is
required to be followed by each business organisation in attaining high growth and improving
performance of employees (Hofer, Cantor and Dai, 2012). According to this policy, staff
members are having power to set their own work timing in which they feel comfortable and
complete their working hours. This helps in managing the work of employees and through this,
organisation encourages their employees for contributing their efforts in attaining growth. In the
health and social care sector, firms are widely concerned on adopting the policy of working time
regulation 1998 as it is effective in providing effective healthy and flexible working environment
to their staff. The family member of Susan are living in a busy schedule. Her mother Vicky has
two jobs and able to spend time family as they are busy in improving the living standard of
family. People with cerebral Palsy need more attention and care, so in order to make
improvement in Susan's condition her parents need to have time for her so that proper treatment
can be provided to her.
Work Structure: In the sector of health and social care, organisations widely use flexible
organisational structure in order to manage the organisational work. Structure helps in carrying
out all business activities in a well-planned and systematic manner. In flexible organisational
structure, it is easy for the firm to make appropriate changes in an efficient and effective way
(Langabeer and Helton, 2015). Health and social care firms are categorised among various
departments in which all are concerned for providing high quality and quick services to their
potential customers in respect to satisfying their needs and wants.
Anatomy model is significantly concerned with identifying the opportunities for
business in future as in this, company which is having common goals and objectives are
involved. This is less effective as compared to hybrid model because it is new and having low
benefits for health and social care sector (Zhu, Sarkis and Lai, 2013).
There is a list of organisations and professionals who are very much effective in
providing benefited services to the specific member of family. Mencap, age UK, alcohol
anonymous, police, NHS and care homes are considered as the most essential organisations and
bodies that helps in providing significant services to the member of family (Yeoman and et. al.,
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2012). Some professionals such as GP and primary health care team, district nurses, specialist
palliative care team, social workers, etc. are the most valuable professionals who help in
providing significant knowledge and services to the family members in order to develop their
living standards and life. There are various policies and practices that are adopted by different
sectors for the collaborative working in which some are described as below:
NHS: This can be evaluated as the most essential firm which helps in providing services
and products in the health and social care sector. NHS supports policies and rules which involve
the course for patients and family members like medication, meditation and anger management
(Zhang, Linderman and Schroeder, 2012).
Government: It is the most essential element that helps in providing various facilities
such as finance, funds, resources allocation, etc. to the organisation.
Education: Schools, colleges and institutes consist as the most essential firm of this
sector as these are focused on enhancing the skills and knowledge of people which are converted
as their strength.
Unfreezing- This stage is said to be one of the essential part that brings changes in
organisation. Leaders and managers under this position, looks at the aspects and understand the
modifications that are necessary for the betterment of corporation.
Change- This can be stated as the second stage of brining changes in the firm but also a
difficult one. Here, employer and employees have to understand that some changes are going to
get implemented. These modifications may be of both positive or negative depending to the
objectives as some barriers are also there which put impact on decisions.
Freezing- This element has an another name as refreezing. An approach where changes
has already been made. Now, it is leaders responsibility to make it as a part of the organisation. It
is necessary for staff members to be comfortable with it.
CONCLUSION
As per the given report, it has been concluded that management is the combination of
various activities such as planning, organising, staffing, controlling, leading, directing and
motivating. These all are essential at work place and plays a vast role in carrying out all business
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activities in well planned and systematic manner in order to attaining higher position at market
place.
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REFERENCES
Books and Journals
Baines, T. and W. Lightfoot, H., 2013. Servitization of the manufacturing firm: Exploring the
operations practices and technologies that deliver advanced services. International
Journal of Operations & Production Management. 34(1). pp.2-35.
Blome, C. and Schoenherr, T., 2011. Supply chain risk management in financial crises—A
multiple case-study approach. International journal of production economics. 134(1).
pp.43-57.
De Vries, J. and Huijsman, R., 2011. Supply chain management in health services: an overview.
Supply Chain Management: An International Journal. 16(3). pp.159-165.
Hofer, C., Cantor, D. E. and Dai, J., 2012. The competitive determinants of a firm's
environmental management activities: Evidence from US manufacturing industries.
Journal of Operations Management. 30(1). pp.69-84.
Langabeer, J. R. and Helton, J. R., 2015. Health care operations management. Jones & Bartlett
Publishers.
Large, R. O. and Thomsen, C. G., 2011. Drivers of green supply management performance:
Evidence from Germany. Journal of Purchasing and Supply Management. 17(3). pp.176-
184.
Mok, C., Sparks, B. and Kadampully, J., 2013. Service quality management in hospitality,
tourism, and leisure. Routledge.
Seuring, S. and Gold, S., 2012. Conducting content-analysis based literature reviews in supply
chain management. Supply Chain Management: An International Journal. 17(5), pp.544-
555.
Teunter, R. H. and Flapper, S. D. P., 2011. Optimal core acquisition and remanufacturing
policies under uncertain core quality fractions. European Journal of Operational
Research. 210(2), pp.241-248.
Yeoman, I. and et. al., 2012. Festival and events management. Routledge.
Zhang, D., Linderman, K. and Schroeder, R. G., 2012. The moderating role of contextual factors
on quality management practices. Journal of Operations Management. 30(1), pp.12-23.
Zhu, Q., Sarkis, J. and Lai, K. H., 2013. Institutional-based antecedents and performance
outcomes of internal and external green supply chain management practices. Journal of
Purchasing and Supply Management. 19(2), pp.106-117.
Online
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The hybrid model of partnership. 2013. [Online]. Available through:
<http://www.europeanbusinessreview.com/best-of-all-worlds-hybrid-models-of-public-
service-delivery/>.
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