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(PDF) Communication Skill for Workplace Success

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Added on  2021-04-24

(PDF) Communication Skill for Workplace Success

   Added on 2021-04-24

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Running head: WORKPLACE COMMUNICATION SKILLSWorkplace Communication SkillsName of the student:Name of the university:Author note
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1WORKPLACE COMMUNICATION SKILLSQuestion 1:IntroductionAs a business trailer of Almera Consultancy International it is required to train a group ofnew employees of a large company known as Solexion Communications. Therefore it isexpected that they experience a great training on ‘the basics of non- verbal communication.’ Thefive points on which the training session will focus are elaborated below.What is it all about?The employees will have to understand what non- verbal communication means. Itincludes unspoken messages or information which might be intentional and most importantly,these are expressed through in non- verbal forms. Non- verbal behavior refers to facialexpressions, body language, voice pitch or tone, proximity and others (Brink and Costigan2015). The common forms of non- verbal communication include shaking hands, patting back,pushing, hugging or any other form of touch. Thus the employees were told that as a sign ofappreciating someone’s achievement one can pat the others back without uttering anything.FunctionsThe primary function of non- verbal communication is to reach out to the receiver byconveying the meaning to either emphasize, oppose or as replacement of verbal communication.It acts a method to influence the opponent to be engaged in the regular conversation (de Langeand Mulder 2017). It can be said that a better meaning is conveyed through non- verbalcommunication than verbal communication. Human beings have the tendency to take the supportof non- verbal communication where there is a conflict among the verbal messages in terms of
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2WORKPLACE COMMUNICATION SKILLSemotional communication. For instance, if one of you asks your friend that what is his plan forthe night then it can be replied by nodding head or some other posture. Involuntary natureThe involuntary nature of non- verbal communication is common and takes place in oursub-consciousness therefore difficult to control and sometimes it becomes difficult to fakebehavior (Kang and Sung 2017). For example, it is easy to show a smiling face or greet someonewhen meeting someone for the first time but it is difficult to show fake happiness in front ofthem. This is because it gets exposed within the underlying thoughts or feelings. Ambiguous Non- verbal communication is more ambiguous or vague than verbal communicationbecause it does not have any significant meaning (Linton et al. 2016). For example some of youhave seen an opponent person winked at you but there is confusion about the reason behind it.Was it show affection, pleasure or as a part of joke?No ruleNon verbal communication does not follow any grammar such as verbal communicationand there is no fixed pattern, structure or rules of usage (Meulenbroek, Bowers and Turkstra2016). It is more credible than verbal communication because human beings tend to believemore in a person’s actions than words. For example, kids who are blind by birth express thesame facial signs as other children.Conclusion
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