Workplace Conflict: Managing Team Conflict in the Organization

WORKPLACE CONFLICT 1
STUDENT NAME:
STUDENT ID:
TOPIC: WORKPLACE CONFLICT (SCENARIO 1)
DATE: 8-06-2019

WORKPLACE CONFLICT 2
Contents
Introduction................................................................................................................ 3
Scenario 1:................................................................................................................. 3
Workplace conflict................................................................................................... 4
Problems................................................................................................................. 4
Steps....................................................................................................................... 5
Recommendations................................................................................................... 6
Conclusion.................................................................................................................. 6
References................................................................................................................. 8

WORKPLACE CONFLICT 3
Introduction
Workplace conflicts are observed in an organization whereas it is important to focus on leading
effective workplace relationships. Conflicts are a reality in the workplace that has a range of
activities and problems between the team members. There is a certain degree of tolerance while
considering conflict in an organization. sometimes the conflicts lead to unsatisfied employee
performance which affects the organizational outcomes. There are several team members who
handle conflicts and deal with the conflicts frequently. Frequently the team members observe
conflicts due to cultural differences and perceptions of individuals. The above scenario
represents the workplace conflict in an organization while dealing with problems and focusing
on solutions to be addressed in terms of managing team conflict in the workplace.
Scenario 1:
In an IT Call center, two of the staff members have cultural differences and are not getting along
well in the team. As a supervisor of the team, it is important to focus on the scenario and handle
the conflicts between the staff members. The staff members in the organization have different
perception thereby it is very difficult for both of them to consider each other’s opinion. The
conflict is been escalated from a few weeks and this is continuously observed to be a serious
situation. The situation came to a negative consequence when one of the team members spoke
aggressively to the colleague in front of the team members. Due to this situation, the work
environment is disturbed and it is noted that the team members are distressed. However, the
performance of the team members is not satisfactory and the work environment needs to be
enhanced and motivated.
As a supervisor, it is important to find out the problems in detail and consider the solution that
best suits the team members conflicts resolution and ensures that the work environment has a
positive effect in the near future.
Workplace conflict
Workplace conflict occurs when the parties or the team members disagree for one or the other
opinion and thereby there is a difference that is created among the team members. It is thereby
important to ensure that the employees in the organization get along well and follow the rules
and regulations that best suit the company’s performance (Ghaffar, Zaman & Naz 2012). The