Workplace Stress in Hospitality Industry: A Review of Research Studies

Running head: RESEARCH REPORT
Research Report
Name of the Student:
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Author’s Note:

2RESEARCH REPORT
Xinyuan (Roy) Zhao Richard Ghiselli , (2016),"Why do you feel stressed in a “smile
factory”?", International Journal of Contemporary Hospitality Management, Vol. 28 Iss 2
pp. 305 - 326
In this study of workplace stress in the smile factory, the authors like Xinyuan Zhao and
Richard Ghiselli are talking about the different kinds of stresses or problems that people might
face while working in a smile factory a smile factory is a place where the employees mainly
work for putting a smile on the face of the employees. One of the major issues that can be
stressful for the employees is the inability to strike a balance between the family and the work
life. This often creates a very negative influence among the employees and they suffer from the
lack of confidence. They are unable to concentrate on their works and this gets reflected in their
overall production. The employees are also stressed as they suffer from the feelings of insecurity
and fear in their work field. They are insecure because they feel that they might have o lose their
jobs because of their poor performance or the dissatisfaction of the customers. The other features
are the 24 hour shifts and the face time culture, that makes the employees tired and they suffer
from a huge stress. The employees are often paid based on the amount of time they are spending
within the office. It is for this reason that they are forced to spend a huge time in their offices
even on the holidays. All these reasons play a highly negative role in making the employees
stressed.
Michael C. G. Davidson & Ying Wang (2011) Sustainable Labor Practices? Hotel Human
Resource Managers Views on Turnover and Skill Shortages, Journal of Human Resources
in Hospitality & Tourism, 10:3, 235-253, DOI: 10.1080/15332845.2011.555731

3RESEARCH REPORT
In this article, the authors are mainly talking about the difficulties being faced by
Australian hotels in recruiting new employees. This is because of the growing distaste that the
employees are developing towards the hospitality sector jobs. There are a large scale skill and
labor shortage that often develops in this hotel and hospitality sector work because of many
reasons. This employee turnover is becoming one of the major areas of concern for the
Australian hotels. The labor turnover rate in the hospitality sector is between 30 to 80 percent.
However, this employee turnover can have both the positive and the negative impacts. Often
some of the employees become very unproductive and they waste their time in criticizing the
work culture rather than making a positive contribution towards their work. So, if such
employees are resigning then new productive employees can be hired.
The negative aspect is the sluggish growth of their services. The career development
process is also applicable only for the manager and the employees working at the lower levels do
not really get much training and development scopes. So, often employees feel that the job
outside this hotel industry will provide them better opportunities, better wages, and good career
development process. , efforts are to be made for providing proper training and development
process to the employees by giving them the proper incentive and training methods.
O’neill, J. W., & Davis, K. (2011). Work stress and well-being in the hotel industry.
International journal of hospitality management, 30(2), 385-390.
In the article, the authors are mainly talking about the well being of the workers involved
in the hotels and the hospitality sectors. The workers might involve themselves in a huge quarrel
with their bosses or their co-workers. This can result in a huge problem. This will earn the
employees a bad reputation. This might have harmful effects on their appraisals and their
promotions as well. In the hotel and hospitality sectors, the level of stress is huge on the