The Influence of the Transformation of Workplace on Employees’ Performance in the Keller Williams Agent in UK

This research examines the impact of work from home policy on Keller Williams employees' performance in the UK and identifies the key barriers related to its implementation. It uses a qualitative research approach and collects data through surveys and interviews. The findings suggest that work from home policy improves employees' performance and productivity, but poor communication and difficulty with self-motivation and task prioritization are the main barriers to its implementation. The study concludes that workplace transformation is essential for improving employees' performance and increasing productivity.

Part 2 Research Report
& Self Reflection
(The Influence of the Transformation of
Workplace on Employees’ Performance
in the Keller Williams Agent in UK)

Contents
INTRODUCTION..........................................................................................................................1
Background of the research.........................................................................................................1
Questions of the research ............................................................................................................1
Aim of the research .....................................................................................................................1
Objectives of the research ...........................................................................................................1
Limitation of the study.................................................................................................................2
LIETERATURE REVIEW.............................................................................................................3
The impact of work from home policy on the performance of Keller Williams's employees....3
The key barriers related to implementation of Work from Home Policy within Keller Williams
in UK to performed better at the time Covid 19 Pandemic. .......................................................3
RESEARCH METHODOLOGY....................................................................................................5
DATA ANALYSIS AND RESEARCH FINDINGS.....................................................................7
Frequency distribution ................................................................................................................7
Data Interpretation ......................................................................................................................7
Thematic interpretation..............................................................................................................12
CONCLUSION.............................................................................................................................14
EFFECTIVENESS OF RESEARCH METHODS APPLIED......................................................14
RECOMMENDATION ON ALTERNATIVE METHODS THAT COULD HAVE BEEN
USED.............................................................................................................................................14
REFERENCES.............................................................................................................................16
APPENDIX...................................................................................................................................17
Questionnaire.............................................................................................................................17

INTRODUCTION
Background of the research
Transformation in the workplace refers to a method that help company in order to improve
their workforce abilities, skills and tools for keeping up with the constant changes within the
business strategy. There are many ways which is used by the organisation in order to transform
their organisation in order to make their employees to work in effective manner (Gkinko and
Elbanna, 2021). During Covid-19 pandemic many organisation used work from home policy
which helps in transforming their workplace in order to make their employees feel motivated and
comfortable to work in the organisation. The following research is prepared for Keller Williams
that used the work from home policy in order to transform their workplace. This research covers
research questions, research aim and objectives, limitation, review of literature, methodology,
analytics, findings, effectiveness of the research methods as well as recommendation for the
alternative methods that could have been used.
Questions of the research
 Determine how does the working from home policy within the Keller Williams UK affects
their employees' performance?
 Describe what are the major barriers related to implementation of Work from Home policy
behind the good performance of the Keller Williams in UK?
Aim of the research
To understand the importance of the workplace transformation within the business
organisation along with the its impact on the employees’ performance in the organization in the
digital wave. “A case study on Work from Home Policy”
Objectives of the research
 To determine the impact of work from home policy on the performance of Keller Williams's
employees.
 To identify the key barriers related to implementation of Work from Home Policy within
Keller Williams in UK to performed better at the time Covid 19 Pandemic.
1

Limitation of the study
The following research has many limitation as the qualitative data method is used the
researcher can obtain verify result from it (Mahyarni, 2019). This research also creates difficulty
for the researcher in order to investigate causality. The research takes more time in order to
conduct the research. The researcher collects qualitative data which cannot be represent in a
statistically manner.
2

LIETERATURE REVIEW
The impact of work from home policy on the performance of Keller Williams's employees.
According to the view of Crow and Millot, (2020), work from home policy is a growing
trend in today’s business environment where employees are allowed to plug-in from just
anywhere they are in easy manner. It can also be consider as agreement in between employees
and employer who prefer to conduct their work from their home. This refers to an effective
strategy used by Keller Williams UK where employees feel comfortable in order to perform in
the organisation. This will help them in order to make work-life balance in order to feel free
while working in the organisation.
In the opinion of Nugroho and Suswanta (2020), work from home policy ensures manager
that the working from home is not beneficial for the employees but also for the company. This
policy helps employees in order to maintain the healthy work life balance as well as improve
their productivity in order to work in the organisation to help company in achieving their
organisational goals. The work from, home policy is applied by the Keller Williams UK to all
those employees who want to work from their home.
The key barriers related to implementation of Work from Home Policy within Keller Williams in
UK to performed better at the time Covid 19 Pandemic.
In the view point of Ghimire and Kim (2018), there are many major barriers that an
organisation faced while implementing work from home policy in order to transform their
workplace for improving their employees’ performance. It involves attitudes and biases against
location-independent work, lack of communication, allowing more autonomy, delegation and
task management as well as final thoughts of employees and management. This will also create
barriers for the Keller Williams UK in order to implement work from home policy for their
employees.
According to the perspective of Tröger and Reese (2021), to implement work from policy
is not an easy task for an organisation. It many barriers that may an organisation faced while
implementing work home policy such as an ability to switch off, difficulty with task
prioritisation and self-motivation, constant distraction, poor communication, feeling of isolation
and many more. This will make important for the company in order to find effective way to solve
them and allow their employees to work from their home in effective manner.
3

4

RESEARCH METHODOLOGY
Research philosophy- There are two types of research philosophy within research
methodology that are positivism and interpretivism (Belotto, 2018). In the following research,
interpretivism research philosophy is selected as it helps in collecting and analysing the in-depth
information about the research topic.
Research Approach- It is divided in two forms which includes inductive and deductive
approach (Fischer and Guzel, 2022). In the following research, inductive research approach as it
is a systematic procedure which help researcher in order analyse qualitative data related to the
research topic.
Research strategy- It is available in many forms like survey, interview, case study,
observation, systematic literature review and many more (Levitt, 2021). In the case of current
research, the researcher selects survey and interview strategy in order to get valuable and
accurate information by directly asking from the respondents.
Research Choice- It is divided in two categories which can be described as quantitative
and qualitative method (Valtakoski, 2020). In the current conducted research, the researcher
selects qualitative research choice as it helps in collecting, analysing and using in-depth
information related to the research topic.
Time horizon- There are two types of time horizon in which the research is conducted.
The researcher selects cross-sectional time horizon as it help researcher in order to conduct the
research in less time (Denny and Weckesser, 2018). This will also help research in order to get
trending information about the research.
Data collection- This is classified in two forms which can be defined as secondary and
primary data collection method (Hays and McKibben, 2021). In the case of current research,
both the data collection method is used in order to collect information by directly asking from the
respondents as well as from other sources such as magazines, newspaper, journals, books and so
on.
Data analysis- It is available in various categories within research methodology such as
thematic, frequency distribution and many more (Farrugia, 2019
0. In the following research, researcher selects thematic data analysis method as it helps in
measuring and evaluating qualitative information about the research topic in better manner.
5

Sampling- It is divided in two parts probability and non-probability data sampling. In the
following research non probability sampling is used in orders to take survey of 50 respondents
through questionnaire as well as interviews from the 10 key informants for obtaining more
valuable and accurate information about the research topic (Blaikie, 2018).
6

DATA ANALYSIS AND RESEARCH FINDINGS
Data analysis help researcher in order to analyse the information and data that are collected
through survey and interview. The following research collect information by taking survey from
the 50 respondents through questionnaire and taking interview from 10 key informants which has
been described below:
Frequency distribution
Q1 Do you know what is the work from home policy? Frequency
(a)Yes 45
(b)No 5
Q2 Do you like to conduct your work from home? Frequency
(a)Yes 48
(b) No 2
Q3 As per your opinion, working from home policy helps in improving the
performance of employees?
Frequency
(a)Yes 30
(b) No 20
Q4 Did your organisation implements the work from home policy? Frequency
(a)Yes 35
(b) No 15
Q5 According to you, what is the advantages gain by the company while
implementing the work from home policy?
Frequency
(a)Improve employees performance 15
(b) Motivate them 15
(c) Increase the productivity 20
Data Interpretation
Figure 1 What is the work from home policy?
Q1 Do you know what is the work from home policy? Frequency
(a)Yes 45
7

(b)No 5
45
5
(a)Yes
(b)No
Illustration 1: What is the work from home policy?
Interpretation- From the above analysis, it has been analysed 45 respondents knows about the
work from home policy and their importance in an organisation. On the other hand 5 respondents
do not know about the concept of work from home policy.
Figure 2 Like to conduct your work from home
Q2 Do you like to conduct your work from home? Frequency
(a)Yes 48
(b)No 2
8

48
2
(a)Yes
(b)No
Illustration 2: Like to conduct your work from home
Interpretation- As per the above graph it has been analysed that 48 respondents like to conduct
their work from their work as they feel convenient to perform. On the other side 2 respondents
are ready to conduct their work from their home because of their personal reason.
Figure 3 Working from home policy assists in the improvement of employees' performance
Q3 As per your opinion, working from home policy assists in the
improvement of employees' performance?
Frequency
(a)Yes 30
(b)No 20
9

30
20
(a)Yes
(b)No
Illustration 3: Working from home policy assists in the improvement of employees'
performance
Interpretation- According to the above graph, it has been analysed that 30 respondents said yes
as they think that working from home policy helps in improving the performance of employees
within an organisation. On the other hand 20 respondents does not think that it helps them to
improve their employees performance.
Figure 4 Organisation implements the work from home policy
Q4 Did your organisation implements the work from home policy? Frequency
(a)Yes 35
(b)No 15
10

35
15
(a)Yes
(b)No
Illustration 4: Organisation implements the work from home policy
Interpretation- As per the above table, it has been analysed that 35 respondents said yes which
means that their organisation implements the work from home at their workplace. On the other
side, 15 respondents said no which means that their organisation does not implement work from
home policy in their organisation.
Figure 5 The advantages gain by the company while implementing the work from home policy
Q5 According to you, what is the advantages gain by the company while
implementing the work from home policy?
Frequency
(a)Improve employees performance 15
(b)Motivate them 15
(c)Increase the productivity 20
11

15
15
20
(a)Improve employees
performance
(b)Motivate them
(c)Increase the productivity
Illustration 5: The advantages gain by the company while implementing the work from home
policy
Interpretation- According to the above graph it has been analysed that 15 respondents said that
the advantages gain by the company while implementing the work from home policy is it
improves the employee’s performance whereas 15 respondents said it helps in motivating them
as well as 20 respondents said it helps in increasing the productivity.
Thematic interpretation
Q1 According to you, what is the main barrier that an organisation faced while
implementing the work from home policy?
Most of the informants said that poor communication and difficulty with self-motivation and
task prioritisation are the main barriers that an organisation faced while implementing the work
from home policy.
Q2 According to you, what is the advantages gain by the employees through work from
home?
Around 8 informants said that the advantages gain by the employees through work from home
are they feel comfortable in it, helps in maintaining work-life balance as well as they save time
for their family also. This will helps in making them influenced in order to work in the
12

organisation.
Q3Do you think that every organisation should implement work from home policy for
their employees?
It has been analysed that most of informants said yes as they think that every organisation
should implement the work from their home policy for their employees which helps in
motivating them in order to work in the organisation.
13

CONCLUSION
From the above discussion, it has been concluded that transformation within a workplace
of an organisation helps in improving the performance of employees as well as increasing their
productivity in order to work effectively in the organisation. Work from home policy is an
effective policy that is used by the most of the organisation in order to allow their employees to
conduct their work from their home so; they feel motivated and comfortable in working in the
organisation. This will helps in improving their performance and increasing their productivity
that helps company to attain their business's objectives as well as goals in better manner. The
research has identified that the companies faced many various while implementing work from
home policy at their workplace in order to make employees comfortable to work in the
organisation. The above research collects in-depth information about the research topic to meet
the research aim and objectives.
EFFECTIVENESS OF RESEARCH METHODS APPLIED
The above research is prepared from the qualitative research method as it helps researcher in
order to understand the attitudes better as it make easier to maintain relationship with consumer.
On the basis of incoming data, available data or other data formats the qualitative research is
conducted. It provides insights to the researcher that is particular to an industry. It also helps in
saving the money of researcher which makes them to conduct the research in less time (Rudduck,
2020). This method is considered as a process that is always open ended which helps in deriving
decision making responses from it. This method has flexibility that allow researcher in order to
conduct research according to their convenience. It provides more content that are useful for the
research for meeting the aim and objectives of the research in better manner. This research
method uses small sample size in comparison to other research method which helps researcher in
order to conduct the research in less time.
RECOMMENDATION ON ALTERNATIVE METHODS THAT COULD
HAVE BEEN USED
From the above discussion, it has been recommended that secondary data collection method is an
alternative which have been used for the future research. This makes researcher to collect in-
14

depth information about the research topic by collecting information from various sources such
as book, journal, magazines, etc. This method help researcher in order to build on existing
researcher that helps in gaining better results as well as it saves time and money of the researcher
in order to conduct the research for the following topic (Dávila-Cervantes, 2020). This research
method is cheaper than other method and provides more accurate information related to the
research topic. This will also help in answering the certain research questions as well as test
some hypothesis related to the research topic.
15

REFERENCES
Books and Journals:
Gkinko, L. and Elbanna, A., 2021, September. Chatbots at Work: A Taxonomy of the Use of
Chatbots in the Workplace. In Conference on e-Business, e-Services and e-Society (pp.
29-39). Springer, Cham.
Mahyarni, M., 2019. The influence of spiritual leadership and its impacts on the reduction of
workplace deviant behavior. International Journal of Public Leadership.
Crow, D. and Millot, A., 2020. Working from home can save energy and reduce emissions. But
how much?.
Nugroho, M.F. and Suswanta, S., 2020. KENDALA PELAKSANAAN DAN UPAYA
PENANGANAN WORK FROM HOME/WFH DI BAPPEDA KABUPATEN
GUNUNGKIDUL. Jurnal Ilmu Administrasi: Media Pengembangan Ilmu dan Praktek
Administrasi, 17(2), pp.221-241.
Ghimire, L.P. and Kim, Y., 2018. An analysis on barriers to renewable energy development in
the context of Nepal using AHP. Renewable energy, 129, pp.446-456.
Tröger, J. and Reese, G., 2021. Talkin’bout a revolution: an expert interview study exploring
barriers and keys to engender change towards societal sufficiency
orientation. Sustainability Science, 16(3), pp.827-840.
Belotto, M.J., 2018. Data analysis methods for qualitative research: Managing the challenges of
coding, interrater reliability, and thematic analysis. Qualitative Report, 23(11).
Fischer, E. and Guzel, G.T., 2022. The case for qualitative research. Journal of Consumer
Psychology.
Levitt, H.M., 2021. Qualitative generalization, not to the population but to the phenomenon:
Reconceptualizing variation in qualitative research. Qualitative Psychology, 8(1), p.95.
Valtakoski, A., 2020. The evolution and impact of qualitative research in Journal of Services
Marketing. Journal of Services Marketing.
Denny, E. and Weckesser, A., 2018. Qualitative research: what it is and what it is not. BJOG: An
International Journal of Obstetrics and Gynaecology.
Hays, D.G. and McKibben, W.B., 2021. Promoting rigorous research: Generalizability and
qualitative research. Journal of Counseling & Development, 99(2), pp.178-188.
Farrugia, B., 2019. WASP (write a scientific paper): Sampling in qualitative research. Early
human development, 133, pp.69-71.
Blaikie, N., 2018. Confounding issues related to determining sample size in qualitative
research. International Journal of Social Research Methodology, 21(5), pp.635-641.
Rudduck, J., 2020. The theatre of daylight: Qualitative research and school profile studies.
In Qualitative voices in educational research (pp. 8-22). Routledge.
Dávila-Cervantes, C.A., 2020. Cardiovascular disease in Mexico 1990–2017: Secondary data
analysis from the global burden of disease study. International Journal of Public
Health, 65(5), pp.661-671.
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 APPENDIX
Questionnaire
Q1 Do you know what is the work from home policy?
(a) Yes
(b) No
Q2 Do you like to conduct your work from their home?
(a)Yes
(b) No
Q3 As per your opinion, working from home policy helps in improving the performance of
employees?
(a) Yes
(b) No
Q4 Did your organisation implements the work from home policy?
(a) Yes
(b) No
Q5 According to you, what is the advantages gain by the company while implementing the
work from home policy?
(a )Improve employees performance
(b) Motivate them
(c) Increase the productivity
17