Organizational Culture of Marriott: A Study

This study explores the organizational culture of Marriott, its origin, and the methods through which it is maintained. The company's culture is based on employee development and care, innovation, and stability. The study highlights the importance of maintaining a people-centric culture, constant change, and a global reputation. Marriott's culture is maintained to create an effective area for development and achieve the right targets at the right times.

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Organizational culture of Marriott
The organizational culture of Marriott is based on the values of employee development
and employee care. The company engages in a people first culture and puts their employees
before in all their functions. It is important for the development of the individuals within the
workforce. Career opportunities are provided to all the employees in a constant engagement with
excellence. In consideration of the various dimensions of the organizational culture the
organization is firstly very high in the dimension of people, it is a people oriented organization
that provides much importance to the people that are engaged with it. Secondly, the organization
is greatly innovative and change oriented. It is constantly striving for a developed and more
innovative business model. The third aspect that is very important in view of the organization is
stability. It is important that the organization is stable. Hence, the organization focuses on
aspects like business ethics, goodwill and relationship development.
Origin of the culture of the company
The origin of the values of the company is the developed leadership that is focuses on
constantly striving for development. The company is well balanced and wants to develop their
business by actually keeping their employees first. They are more long term oriented in their
values and want to develop their business in better and more effective ways. The company’s
value originate from the innovative developmental paths that it has taken to succeed over the
years. The company was develop on the values of good food and good service at reasonable
expenses. The company took other innovative roots by diversifying their business to various
areas. The Marriot hotels have been effective in developing a smoother and more effective
business model.
Three methods through which the culture is maintained
There are three methods that help Marriot to develop their culture and values. Firstly, as
mentioned previously the company is focused towards developing a people centric
organizational culture. The people of the organization are very important for them. It is believed
that if the company takes care of the people, the people will take care of the customers. As a
result of the same the company is more effective in determining the growth value that can help it
grow and develop ever further and better. Secondly, the culture of the organization is focused on

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constant change. The company focuses on taking advantages from the ever changing
opportunities that are present in their business environment. It is important to note the fact that
the organization has always focused on moving forward through better and more innovative
approaches. In essence the organizational development takes places through the constant focus
on change and transformation of business. Thirdly, the focus is on maintain a global reputation.
The organizational culture is based on developing value for the clients at all parts of the world.
The hotels are made to cater to the specific needs of all the people. The people are more growth
and development oriented. It is important for the company that more effective and stronger
global strategies are formed. The global operations of the organization make this very much
necessary.
The company maintains its culture in this way to create a more effective area for
development. The developmental needs of the organization always focus on achieving the right
targets at the right times. The maintenance of organizational culture becomes very important for
Marriot.