Evaluation of Cultural and HRM Issues in Locating Call Centre Operation in Japan

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Added on 2023/01/12

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This report evaluates the cultural and HRM issues that a UK company needs to consider when locating a call centre operation in Japan. It discusses the cultural challenges such as rules and etiquette, concept of time, communication style, and harmony, as well as HRM issues including recruitment and selection, HR compliance, management changes, adapting to innovation and technology, and empowerment.

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Evaluation of Cultural and HRM Issues in Locating Call Centre Operation in Japan

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