Cultural and HRM Issues Faced by UK Companies in Locating Call Centre Operations in Japan

INTERNATIONAL HRM

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
The cultural and HRM issues faces by UK companies need to take into consideration while
locating a call centre operation in Japan......................................................................................3
CONCLUSION................................................................................................................................9
REFERENCES................................................................................................................................1

INTRODUCTION
Modern administration transactions are become more rapid and advanced, diverse along
with globally expanded day by day. As a outcome the value of acting human resource direction
in global context is enhancing simultaneously. International human resource management can be
explained as a collection of activities with their aim in order to manage international business
human capital in order to achieve organizational goals and objectives along with competitive
advantages as compare with national as well as foreign competitors (Ferraro and Briody, 2017).
The techniques or tactics that are working within the domestic business may not necessarily be
successful in international market.
This generates the requirement for human resource to handle two different geographical
backgrounds accordingly. In context of call centres where large amount of people work and calls
are managed in huge quantity human resource managers have to deal with various critical issues
regarding cultural background of employees as well as customers. Although wide spread of
resources and technological advancements make the business activities easy but up to some
extent only and still competence exists (Gorczynski and et.al., 2020). This report will highlight
the essential cultural and HRM issues of UK companies aiming to situate a call centre operations
in Japan. Apart from the critical evaluation of cultural and HRM issues, necessary
recommendations will also be provided at the end of the study.
MAIN BODY
The ethical and HRM issues faces by UK companies wants to take into mentation while placing
a call centre operation in Japan
Each country and continents have their own ways to handle employees or different
cultural aspects than other organizations. Cultural issues simply described as the issues that have
been raised within the organization due to disagreement in the society along with the government
that are based on the cultural differences. It can be arises due to communication, technological as
well as socio economical dissimilarity (Belder and Porsdam, 2017). UK companies are also
facing similar issues while locating their call centres operation in Japan. Few considerable points
are:
 Punctuality: People within the Japan are more punctual in nature than the people who
are working in UK. People often take this habit as stereotype but it is correct up to certain