This report outlines the challenges faced by Yachts Australia and the requirements for a computerised system to improve operations and portray a professional image to customers and employees. The report includes a work plan, feasibility analysis, and requirement definitions for the new system.
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SYSTEM ANALYSIS AND DESIGN1 SYSTEM ANALYSIS AND DESIGN Name of the student Name of instructor Name of institution Date
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SYSTEM ANALYSIS AND DESIGN2 Executive summary Yachts Australia operates in the heart of the Great Barriers Reef on the tropical coast of the Queensland at the Whitsundays islands. The business deals with charter yacht fleets in the best cruising grounds with access to over 90 national park islands and 9 different resorts ranging from wilderness to 5-star luxury. Alice and Paul who own the business have currently increased the fleets and the services offered to the customers. The owners have franchised operations to include various outlets in several pristine locations in the northern and west of Australia. Additionally, the business intends to establish self-skippered one-way trips across Australia for the more experienced yachtmen. However, with the expansion in operation, the business has started to experience challenges in operations. The challenges include the continued use of printed sheets, doing calculations manually and scheduling from one master calendar. The business would like to shift to a computerised system that reduces simplifies the activities. Furthermore, the business has stored past customer information in Alice’s head, which looks unprofessional and frustrates the employees. Therefore, the business would like to have a system with up to date details about the yachts, staffs and customers. Moreover, the receptionists have security concerns about the ease of access to the computer system, which calls for a more secure system. Additionally, the business lacks a method of identifying whether the business grows at the same rate as the market, which calls for an analysis method. System request Yacht Australia requires developing a system that improves operations and portrays a professional image to the customers and the employees. Therefore, the system requires achieving all the requirements by developing a software that solves all the problems experienced by the business. The system requires an online booking system where the
SYSTEM ANALYSIS AND DESIGN3 customers log in and book the services. The new system should allow the customers to identify the yachts available on the required day together with the prices(Boag, 2018). Moreover, the customers should automatically book the yachts with the accompanying services and complete the booking by paying using electronic payments. The solution will bring to an end the manual booking and calculation of the amounts that the customers should pay. The system also requires a backup system that will provide all the information about the customers to stop relying on Alice. The backup system will provide both past and current information about the yachts, staff and customers. Therefore, the business does not suffer the risk of losing information and the operations will look professional(Sahoo, 2018). The other requirements focus on increasing the system’s security to prevent unauthorised access to the information. The system will require firewalls to prevent access by external unauthorised persons such as hackers. On the other hand, the business should create a password only known to the authorised persons and not easy to guess. Furthermore, the system requires an analysis software that collects data from the market to establish the level of operations. The analysis software should give continuous reports about whether the operations align with the market trends(Sahoo, 2018). The software should also give solutions to the factors that result in the business operating at lower levels than the market. The work plan The system will adopt a work similar to that of a project. The first stage includes planning the various components of the system that will solve the challenges within the business(Boyer, 2018). The components include the development of security measures, a backup system, a booking system and an analysis software. Additionally, the planning stage will include the selection of the experts to involve in the system development.
SYSTEM ANALYSIS AND DESIGN4 The second stage involves the analysis of the new system to identify risks and security requirements(Boyer, 2018). The risk identification assists in reducing the failure of the new system to achieve the set goals. Furthermore, the development goes to the next stage, which includes designing the whole system(Krishnan, 2018). The design stage could result in a prototype of the system that shows how the final system will operate. The design stage should include all the components of the system. The fourth stage includes the implementation of the plan, which involves the development of the final operational system and shifting operations to the new software(Krishnan, 2018). Theactivitiesinvolvetheintegrationoftheinformationsystemtothebusinessand completing the accreditation actions. Finally, the development team undertakes maintenance and support actions to identify whether the system meets the set goals. Feasibility analysis The technical feasibility conducted on the business indicatesthat the system has the necessary expertise to develop and run the new system(Juneja, 2018). Yacht Australia has adequate financial power toemploy experts to work on the new system from the development stage to the full operations. Furthermore, the company has the ability to purchase the required software and hardware to support the operation of the system. The organisational feasibility studies show that the business has the necessary expertise and resources to develop and run the business(Olsen, 2018). Alice and Paul have information system knowledge, which assists in the system’s development by providing the required finances and acquiring the necessary employees to run the system. Requirement definitions The functional requirements includeassistingthecustomers tobooktheyachtsonlinewithout havingtocall(Blome, 2017).Thesystem should allow the customers to log in and book the yachts availableontherequireddate.Thesystemshouldalso provide an option for the
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SYSTEM ANALYSIS AND DESIGN5 customers to pay for the booking together with the accompanying services such as linen and gourmet food baskets. Finally, the customers pay electronically through the system and the yachts get booked automatically without referring to the master calendar. Therefore, the system should ensure efficiency for the customers when booking the yachts. Furthermore, the non-functional requirements include the installation of security measures to the system to prevent unauthorized access(Nigel Slack, 2013). The security systems will includefirewalls,antivirusesandauniquepasswordonlyknowntotheauthorized employees.Additionally, the system should have a backup system to store data for quick access by the employees(Sahoo, 2018). The new system should eliminate the reliance on Alice to get past information about the yachts and customers. Finally, the system should have an analysis system that will collect data and identify whether the business operates according to the market trends.
SYSTEM ANALYSIS AND DESIGN6 Bibliography Blome, C., 2017. International Journal of Operations and Production Management.Emerald Publishing. Boag, P., 2018.Customer Journey Mapping: Everything You Need to Know.[Online] Available at:https:www.sailthru.com [Accessed 14 May 2018]. Boyer, S., 2018.8 Top Project Management Methods, Approaches, Techniques.[Online] Available at:https://www.nutcache.com [Accessed 25 May 2018]. Juneja, 2018.Management Study Guide.[Online] Available at:https://www.managementstudyguide.com Krishnan, A., 2018.Techniques to Prioritize Requirements.[Online] Available at:www.modernanalyst.com/resources/article/tabid/115/ID/3332/Technique-to- Prioritize-requirements.aspx Nigel Slack, A. B.-J. J., 2013.Operations Management.7 ed. Madrid, Spain: Pearson. Olsen, E., 2018.Strategic Implementation.[Online] Available at:https://www.onstrategyhq.com Sahoo, N., 2018.Getting the Most Out of Information Systems: A Manager's Guide.s.l.: Carnegie Melton University.