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Journal on ZOHO CRM Software

   

Added on  2021-05-31

7 Pages1321 Words68 Views
ZOHO CRM SOFTWARE1ZOHO CRM Software Student NameCourseProfessor InstitutionDate

ZOHO CRM SOFTWARE2ZOHO CRM SoftwareIntroductionZoho CRM is a web-based customer relationship management software meant to attract, retain and offer customer satisfaction in order to grow and develop a business entity. Its main functions are lead and customer management but as well, it is used in sales pipeline managementand control of purchases. Once these functions are put together in a simple interface, they make this program one of the best in the industry. Regardless of the type of business, this software is beneficial to small-scale or large-scale business entities.Features of ZOHO CRM softwareAmong the key features of this software include sales force automation, lead management, sales forecasting, account management, effective follow-up, sales tracking and forecasting as well as mail management (Financesonline.com, 2018).Functions of ZOHO CRM Software.The main functions of ZOHO software include;Lead Capture-this entails capturing of vital information of potential clients. Sales agents can collect these data manually. The data can as well be found when the software is incorporated into a website and visitors are called upon to fill online forms that are automatically captured by the software.Prospect Tracking- ZOHO can track the activities of potential clients or clients exhibitingtraits of potential clients by recording online activities engaged by possible clients on the soft wares interface (Shabdar, 2017). These can be gotten from affiliate market ads, website forms or

ZOHO CRM SOFTWARE3links in emails. This information is automatically captured but for the human-to-human contacts, sales agents physically enter the data Customer Tracking-The software is able to track information about a firm’s clients once they make purchases. The software tracks information relating to the product purchased, the price of the products, date of purchases, the sales agent involves and the customers’ feedback in regards to the product purchased.ZOHO CRM PricingDepending on the type of subscription, the pricing systems vary from standard, professional, enterprise, and ultimate subscriptions. The standard subscription consists of all features in the free edition and additional features such as sales estimating recording rules, graphic representation and KPIs, document collection, duties and profiles, routine sections, call center assistants, web forms and secure, coded transmission. On average, it costs $12 annually. The professional subscription costs an annual fee of $20 and consists of all features in the standard subscription in addition to other features such as Email incorporation, public CRM, trades signals, the flow of duties and functions, plan - process management, stock management and limitless records. The enterprise subscription is the most popular subscription, which encompasses all the features of the professional subscription in addition to other features such as Zia Voice - Colloquial AI, several-user thresholds, objective meters, irregularity detectors, prognostic AI, routine modules and buttons, portable SDK and app circulation. On average, this subscription costs $35. The ultimate subscription is the most expensive subscription priced at $100 and contains all features of the enterprise subscription in addition to devoted database collection, free Quality maintenance, automation proposals, data enhancement, enhanced storage and email sentimentality.

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