Assessment 2: Webinar Script on Aged Care Technology

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MBA622 - ASSESSMENT 2: Webinar Script

Issue: How the rapidly changing technology affects the operations and stakeholders of the
aged care industry.
Overview of the Issue: Healthcare and aged care are undergoing some unprecedented digital
change. A grouping of technological disruption and a model of clinical practice
transformation is changing the multiple domains of the healthcare ecosystem. According to
the healthcare experts, the aged care industry is changing dramatically as a consequence of
ever-changing technological development. It has increased the experience of aged people
with cloud-based operation management. With the development of management solutions
like Helix has greatly assisted the field experts by offering care providers flexibility to
provide services, such as remote care, management of appointment, and resource
management. In addition to this, technology has resulted in improved support and better
personalised patient-related care. The new inventions and development of data storing
securely in cloud storage have helped the healthcare providers to access the information of
patient anywhere and everywhere.
Technological advancements have opened up a plethora of opportunities for the service
providers to carry out interactions session more frequently with the elderly patients .This has
helped the centres in portraying themselves as patient-centric with the high engagement of
the patients. The technology has made the clinical processes go automated, thereby reducing
the burden of the administration and boosting the efficiency of the care centres. This has
resulted in the increase in the time available with the practitioners to focus on delivering
quality service to the aged healthcare. Furthermore, cloud-based services can help the aged
care centres to communicate and collaborate with hospitals and other medical services
facilitators to have a better understanding to gain insight from the data related to the patients
and work in a better way to provide enhanced care services to the patients. With the
development of work-from-remote places service, the care experts can help the patients
without lining up in the long queue for appointment and inconvenience caused by travelling.
On the other hand, there are some downsides of technology in the healthcare industry.
Sometimes the service providers are too much leaning on the technology and are reluctant to
spend time on their patients and knowing them personally. This has resulted in missing a
symptom of the disease that can further lead to some serious disease in the patient. In
addition to this, using technology and employing the latest tools and equipment in the
healthcare industry has increased the cost of treatment and aged care services. Due to which

not everyone is able to afford them. In addition to this, it has increased the risk of privacy
breach as the personal information can get stolen.
Stakeholder groups and their perspectives on the issue
There is a large number of stakeholders associated with the aged care industry. These include
beneficiaries, service providers and funders. These can also be classified into:-
Community-level stakeholders: These comprise a normal community, such as businesses,
social workers, service clubs, sporting, and industries.
Health-related stakeholders: these comprise allied health professionals, health clinic,
hospitals, care service providers, palliative care providers, and other professional.
Consumer level stakeholder: It is important to map these consumer level stakeholders.
These comprise individual, family, and friends.
These stakeholders have their own perspective regarding the implementation of technology in
aged care and other healthcare services. The interference of technology in the healthcare
industry has received a mix reaction from such stakeholders. For community level
stakeholders, technology can help them in connecting them and facilitating their interactions.
One can easily seek help by putting their queries on some online platform and people and
experts from different countries can give their advice on the same. In addition to this,
technology has helped in educating these stakeholders.
Talking about the health-related stakeholders, technology turns out to be a major
breakthrough. The ever-changing and rapidly transforming technical innovations have helped
the practitioners saving hundreds of thousands of lives and also improvising the quality and
standards of living. The impact of technology is not only bound to the patients and
practitioners but their friends and family also. The digitisation of the medical records and
patients' information has replaced the paper records and is extremely useful for healthcare
professionals. Various tasks, such as medical records, medical billing, and health information
technician, coding and nursing schedule information storing are all being done by making use
of some sort of technology advancement.
Talking about consumer level stakeholders, technological advancement has made the
workflow very easy for them. In addition to this, this has also resulted in improvised health
conditions. The global mortality rate has fallen down in the past three decades. In addition to

this, technology has also reduced the cost of outpatient up to some significant amount of 3%
which accounts to an average monthly saving of $5.14 per patient.
Challenges and opportunities
Technology has brought both challenges and opportunities for aged care service providers.
The challenges are enlisted below:-
 Security Implication: The users are very much concerned about the security of their
personal data and information while there are so many devices connected in the aged
care. Organisations can lose their competitive position in the market even by a meagre
security breach.
 The problem in Ensuring delivery of Customised Services: The major problem
before the aged care industry is to ensure the delivery of customised care services to
the patients. Technology has helped in establishing a personal and social connection
between the patient and service provider but it failed in bringing users at the pivotal
position. Using technology is cumbersome for both users.
 Organisation’s Reluctance for accepting and implementing technology: In order
to implement any big data management technology, organisations have to bring a
huge change in their existing system, capacity handling, data storage work, and much
more. The benefits of technological transformation might appear in long run but for a
while, people will welcome it half-heartedly.
 The cost-ineffective solution for the organisation: One has to train the employees in
order to make them handle effectively. In addition to this, the whole infrastructure
needs to be modified as per the requirement of the technological advancement. For the
organisation, it is something cost-ineffective solutions in the short run as the main
benefits will start appearing in the due course of time.
Opportunities for Technology in the aged care industry
The aged care industry utilizes an incredible number of technological solutions for enhancing
service delivery and experience. While the rundown above spreads only a couple of the
numerous arrangements utilized consistently, these are probably the most definitive. By
utilizing the correct devices and platforms, specialist organizations presently think that it's a
lot simpler to stay productive and convey quality administration to one the most vulnerable
populaces in our general public. For home care suppliers enthusiastic about utilizing aged

care programming and technological aide that can have any kind of effect, there are a
plethora of opportunities in near future.
Ethical responsibilities
 If the technology is used for the surveillance, then the stakeholders, such as patients,
family members, residents, staff, and other persons should be well aware of the
surveillance. While carrying out surveillance in the private areas, the organisation
needs to take prior consent of the patient or family member.
 Staff members should be made aware of their roles and responsibilities in order to
prevent the ineffective use of technology.
 It is the duty of the service provider to safeguard and monitor the effective use of
technology and provide utmost protection to the personal information and privacy of
the patients as a part of good care practice.
 It is required from the aged care service providers to take care of the data
representation. Inaccurate representation of client’s data can result in a blunder. For
example, misinforming the patient’s existing conditions to the health expert might
amplify the diseases due to negligence.
 It is required from the service providers to respect all the legal and ethical obligations
and follow the national and international healthcare standards and train the employees
for the use of technology that changes rapidly. Hence training should be provided on
regular basis.
Recommendations
 Aged care services provider should first start with the Internet of Things (IoT)
devices. These devices are considered as smart and are easy to learn. They directly
provide the results and information of the patient's condition without any requirement
for a nurse to intervene.
 Aged care service providers should bring changes at different levels, such as
commissioning level, service level, and patient level. Talking about the
commissioning level, it is required to design the technology in such a way that it
meets the aspirations of the stakeholders. At the service level, the training should be
provided to the professionals and healthcare team in order to make them acquainted
with the technology-based actions. At the patient level, it is required that only those

technological devices or methods should be used that work best for the patient and
that they find easy-to-use and handle.