University Assignment: Analysis of Quality Management

This document presents an analysis of quality management, addressing key concepts and processes. It begins by exploring customer-driven processes, lean manufacturing, and various production processes like job, batch, mass, and mass customization. The analysis then delves into process layouts, including fixed position, cell, and product layouts, alongside the DMAIC methodology for process improvement. The document further examines the four Absolutes of excellence in lean six sigma, hidden quality costs, and business process re-engineering drivers. It also explores customer relationship management, different production processes, and the distinction between push and pull systems. Generic strategies like cost leadership, differentiation, and focus are discussed, followed by the input-transformation-output (ITO) model and the product life cycle. Finally, it outlines the benefits of Business Process Management (BPM), providing a comprehensive overview of quality management principles and practices.

Running head: ANALYSIS OF QUALITY MANAGEMENT
ANALYSIS OF QUALITY MANAGEMENT
Name of the Student
Name of the University
Author Note

ANALYSIS OF QUALITY MANAGEMENT1
Answer to Question 1
A process that is driven by the customers has major benefits which are related to the
optimisation of the investments and profits. The inventory of the organization is replenished
based on the usage and the sales. This process can be termed as lean manufacturing which
has the ability to provide high levels of customer satisfaction. This is also called demand
based or customer oriented manufacturing.
The various types of production processes are,
Job production - where the items are manufactured according the orders that are
received.
Batch production – where the repetitive production of items has taken place where the
quantities are known in advance.
Mass production – This process comprises of constant production of the standardised
products on the huge scale.
Mass customization – This process is related to the production of unique items
according to the specifications of the customers (Akyuz 2015).
Service production – This is related to the delivery of services to the customers.
Answer to Question 2
The three different types of process layouts that are related to volume-variety
combinations are, fixed position layout, cell layout and product layout.
DMAIC – Defining the problem and improving the activity and opportunity related to
the improvement and the requirements of the customers. Measuring the performance of the
process. Analysing the process so that the root causes related to poor performance can be

ANALYSIS OF QUALITY MANAGEMENT2
determined. The process performance can also be improved by addressing the root causes.
The improved process and future performance of the organization needs to be improved. The
major issue related to this approach is the complexity related to the implementation of the
various processes (Baines et al. 2017).
Answer to Question 3
The four Absolutes of excellence from the perspective of lean six sigma are,
 Quality defined as the conformance related to the requirements.
 The system related to quality is prevention and not appraisal.
 The standard of performance needs to be Zero Defects.
 The measurement related to quality is Price of Non-conformance.
Answer to Question 4
Hidden quality costs are related to the quality costs that can be defined as the “costs
that are incurred for the purpose of ensuring the quality standards or compensating the non-
conformance related to quality standards.
Traditional quality costs are associated with the costs that are related to the
prevention, detection and remediating the issues related to the quality of the products which
can meet the expectations of the customers (Boughzala and De Vreede 2015).
Answer to Question 5
A business process can be defined as the set of tasks that are related logically which
are performed for achieving the business outcomes. Re-engineering can be defined as the
process where the business dismantles the processes that already exist into the individual
activities. The processes related to the business are all put back together within a new set of

ANALYSIS OF QUALITY MANAGEMENT3
business flows. The major drivers related to business process re-engineering are the slow
speed of the life cycles of product development, the high error rates of inventory fulfilment
and the lack of sync between the demand and the levels of inventory. These issues lead to the
improvement of business processes and further the development of the operations (Knapp
2015).
Answer to Question 6
Management of business processes are related to the management of customer
relationships. This deals with the importance of the external and internal business processes
for the purpose of enhancing the experience of clients and their increasing their levels of
satisfaction. The main benefits of the process driven by customer value are that the process of
production and manufacture if goods take place according to the needs and the demands of
the customers. The value provided to the customers helps in enhancing their experience with
the organization.
The five different types of production processes are as follows,
 Job production – This type of production is related to the creation of single
item. This is related to the production of goods which have low demands in
the market.
 Batch production – This process is related to the production of a certain
number of goods together in the form of a batch.
 Mass production – This type of production is related to the continuous or the
repetitive production of items. A series of different workstations are used at
the same time in this type of production.

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 Mass customization – This process is related to the production of a unique line
of goods. This production type requires advanced levels of technology
(Monczka et al. 2015).
 Craft production – This is related to the type of production which does nit
require automation in the processes.
Answer to Question 7
Push systems mainly schedules work releases based on the demand. This system is
driven by due-date. This system controls the release date and observes the WIP level.
Example – The process of production which is based on the demands of customers
Pull systems authorize the work releases based on the status of system. This system is
driven by rates and it controls the WIP level. Example – The process production which is
dependent on the status of the systems available in the factories.
The three generic strategies are as follows,
 The cost leadership strategy – This strategy deals with the ways by which the
organization can competitive advantage with the help of its prices. This
impacts the performance of the organization with respect to its competitors in
the market.
 The differentiation strategy – This strategy is related to the process by which
an organization can gain competitive advantage by creating different products
and services. This enhances the corporate performance of the organization as it
can increase the sales of their unique products.

ANALYSIS OF QUALITY MANAGEMENT5
 The focus strategy is related to the concentration of the organization in the
niche markets. This impacts the corporate performance of the company by
influencing its niche target market (Pagell and Shevchenko 2014).
Answer to Question 8
The input-transformation-output or ITO model consists of the three major components
of operations management. This includes the systematic direction and the control of the
various processes which convert the resources into the finished goods or the services for
clients and customers. For example, the ITO model of a bank is related to the operational
transformation of a bank or financial institution.
Answer to Question 9
Product life cycle is the progress from the time of creation of the product to the time
when it is discontinued. The four stages of the product life cycle include, development of the
product, development of the product, maturity of the product and the deterioration of the
product. The product life cycle affects the objectives related to performance of the process.
The phase of the product life cycle helps in deciding the objectives that are related to the
process performance (Tosun, Dedeoğlu and Fyall 2015).
Answer to Question 10
The six benefits of Business Process Management or BPM are as follows,
 The software of BPM helps in facilitating the synchronization and
communication which results in the high productivity.
 The efficiency of the employees is increased as the bottlenecks in the
workflow are removed with the help of the BPM software.
 The software of BPM helps the organizations in cutting the costs.

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 The employees feel much better to work in the organized business processes
which are created by BPM.
 The improvement in workflow can result in the products of better quality
which help in making the customers happy (Touboulic and Walker 2015).

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References
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Baines, T., Ziaee Bigdeli, A., Bustinza, O.F., Shi, V.G., Baldwin, J. and Ridgway, K., 2017.
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Boughzala, I. and De Vreede, G.J., 2015. Evaluating team collaboration quality: The
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Knapp, S., 2015. Lean Six Sigma implementation and organizational culture. International
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Monczka, R.M., Handfield, R.B., Giunipero, L.C. and Patterson, J.L., 2015. Purchasing and
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