Automation and Profit: BUSN20019 Service Company Analysis

This report investigates the impact of automation on service companies, focusing on its relationship with profit generation. It explores automation's influence on revenue, operational costs, and customer satisfaction, supported by a literature review and research questions. The report highlights how automation can improve customer service standards, reduce expenses in areas like talent acquisition and human resource management, and boost overall business outcomes. The methodology includes secondary data analysis and a Gantt chart outlining the project timeline. The report aims to provide a comprehensive understanding of automation's role in the service industry and its implications for business success.