BSBLDR-501: Developing & Using Emotional Intelligence in BizOps

This assignment solution for BSBLDR-501, focuses on the development and application of emotional intelligence within BizOps Enterprises. It includes a self-assessment identifying emotional strengths (love of learning, open-mindedness, self-control, creativity, motivation) and weaknesses (anger, time-management, over-talking, straightforwardness, taking things personally), workplace stressors, and triggers for emotional responses. The solution rates the individual's behaviors related to emotional self-awareness, self-worth, emotional control, honesty, adaptability, drive for improvement, opportunity seizure, positive outlook, empathy, cultural sensitivity, social awareness, fostering a positive climate, team motivation, engagement, mentoring, leadership, conflict resolution, and friendliness. It also identifies areas for improvement such as being friendlier, listening better and managing stress. Furthermore, it analyzes emotional management in various workplace situations, highlighting the importance of emotional regulation, stress management techniques, and respect for colleagues. The assignment also includes feedback from colleagues and explores strategies for improving workplace interactions, managing conflicts, and promoting a positive and collaborative environment. The document emphasizes the benefits of open communication, continuous learning, and timely task completion for professional growth and team success.

BSBLDR-501 Develop and Use Emotional Intelligence
Task 1
The survey should be completed in ten minutes
What is your role at BizOps
Enterprises
Mention five emotional
strengths of yours
Love learning new tasks, Open- Minded, Self-control, Creative,
Motivational
Mention five emotional
weaknesses of yours
Anger, Time-Management, Over-Talking, Straight-forward, taking
things personally
Mention two workplace
stressors affecting you
No appreciation, Lack of control
Mention two triggers capable
of initiating an emotional
response in workplace
Concerns relating to the job security,
Please rate yourself on each of the following behaviours with short supporting examples in support
of the response.
Demonstration of emotional
self-awareness and usage of
intuition for guiding team
decisions
Always Sometimes Rarely Never
Example: Valuing the decision
of team members, since
everyone differs in
presentation.
x
Demonstration of sound sense
of self-worth and confidence
in my role
Always Sometimes Rarely Never
Example: Quite confident
while doing something and
knowledge on capability to
perform.
x
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
Exercising control over
disruptive emotions and
impulses
Always Sometimes Rarely Never
Example: Control of
expression of wrongdoings.
X
Demonstration of honesty,
integrity and trustworthiness
Always Sometimes Rarely Never
Example: Being honest to the
customers and team members
make difference in you rather
than just lie.
X
Flexibility in adaptation to
situational changes
Always Sometimes Rarely Never
Example: Sometimes it’s not
easy to change very quick, I
understand change is a part of
the life which can at times be
challenging.
x
Driven to the improvement of
performance in order to meet
my inner standards of success
Always Sometimes Rarely Never
Example: Want to learn
something new to learn as it
develops personality.
x
Seizure of opportunities to
create better possibilities for
the organisation
Always Sometimes Rarely Never
Example: Always try my best
to work hard and increase the
sales and more opportunities.
x
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
See others positively and
expect the best of them
Always Sometimes Rarely Never
Example: I always try to stay
positive, I don’t like judging
people.
x
Sense the emotions of others,
understand their perspectives
and take active interest in
their concerns
Always Sometimes Rarely Never
Example: It’s good to
understand you own emotions
as well as of the others. You
should look in to their
concerns
x
Comfortable with people of
diverse backgrounds
Always Sometimes Rarely Never
Example: Yes, I love to explore
and talk with the people from
different countries. Love to
learn their culture.
x
Read the currents, decision
networks and detect crucial
social networks at the
organisational level
Always Sometimes Rarely Never
Example: Love to stay updated
in the society as you know
what is happening in the
world.
x
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
Foster a positive emotional
climate
Always Sometimes Rarely Never
Example: Try to help my
colleagues and being positive
always.
x
Guiding and motivating my
team with a compelling
vision and a sense of purpose
Always Sometimes Rarely Never
Example: I think if you know
something you should help
your team mates; it will help
your team achieving good
results.
x
Address my team in a way
that engages them
Always Sometimes Rarely Never
Example: You can achieve
the goal only by working as a
team, not everyone doing
their own work and not
sharing anything.
x
Cultivate others’ abilities
through feedback, guidance,
mentoring or coaching
Always Sometimes Rarely Never
Example: I love to get and
provide feedback to others, it
can help you improves and
also guidance, mentoring and
coaching can enhance the
level of confidence.
x
Initiate, manage and lead my
team in a new direction
Always Sometimes Rarely Never
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
Example: Sometimes if I feel
there is a need to change or
manage the team in to right
path.
x
Resolve disagreements by
including all parties,
understanding different
perspectives and finding a
common solution that meets
everyone’s needs
Always Sometimes Rarely Never
Example: It’s always better to
resolve the issues, everyone
working in same team so
there should not be any
conflicts.
x
Generate a friendly
atmosphere and model
respect and helpfulness
Always Sometimes Rarely Never
Example: I love being friendly
to everyone and helping my
work mates all the time
which makes me better
person.
x
My areas of improvement include: (Select up to three items)
Nothing needs to
improve
Managing stress
better Being friendlier
and more
approachable
Listening
better
Being more
efficient Understanding
the business
better
Completing
tasks on time Delegating
tasks more
often
Other (please
indicate)
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
Task 2
a.
Days Situation Trigger Emotional State Strategy
Day 1 Workplace fresher
having no friends
Friendships are
hard at the start of
job.
Feeling sad and
lonely.
Thoughts on ways to
start a conversation.
Tried speaking
to all and
introduced
myself.
Was treated in a
friendly manner.
Day 2 Faced a workload
and was given
certain tasks to
complete
Tried to finish all
the allocated tasks.
Deadline was
stressful.
Tried, searched and
managed in order to
get the task
completed within the
given schedule.
Sought help
from colleagues.
They helped me
with the best
method for the
completion of
the task.
Day 3 Racism was present
among some
colleagues and they
even tried to show
me down.
Avoided them but
spoke in a nice
manner.
Felt weird.
The culture is
unacceptable to me.
Took deep
breaths and tried
to talk to the
concerned
person in a
proper manner.
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
Explained more
about my own
self. I pointed
out that the
behavior was
unacceptable
and then they
felt remorseful.
Day 4 Fell sick badly.
Doctor prescribed
complete rest from
work and to
maintain distance
from people due to
the risk of infection
spread.
Felt unwell and
hesitant to talk to
manager.
Attempted to explain
the situation to the
manager. Dropped in
an email with my
manager and
contacted him in the
morning.
Resumed duties
after a day.
Provided the
required medical
certificates.
Provided the
proper
explanations as
to why it would
have been bad
for the
workplace as
well.
Day 5 A staff party was
organized in the
I did not want to
go as I knew very
Wanted to make
some new friends as
Attended the
lunch and found
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
afternoon.
Everybody was
invited for the
afternoon lunch.
few people. I felt
shy.
well as know my
other colleagues.
it to be good. All
the people were
helpful and
friendly.
b.
I feel that the management of the emotions at the workplace is extremely important since
it helps in the improvement of the personality of the human beings as well as helps in the
development of the person into a better person.
A person while at his workplace is expected to deliver to the best of his abilities leaving
behind all the various personal problems that the concerned person has been facing. The
involvement of the personal problems within the given professional lives of the concerned
person tends to hamper the professional lives of the person with the increase in the pressure on
the concerned employee. The employees are advised to maintain their cool and apply the
techniques that would help them in the management of the emotional responses.
The person might also be advised to take a deep breath and relax their minds. This is
known to help the concerned person to maintain his calm composure thereby avoiding the
conditions of the anger as well as the depressive nature that is often observed to be present
within the workplace. The major difference among the individuals lie in the attitude that is
demonstrated by the employees of the organization in dealing with the issues that they face in
their work. The 10-second rule is one of the mainly used techniques in the management of the
issues within the given organization. I had implemented the same which had helped me to deal
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
with the issues that I faced at office. The misunderstandings can be avoided by putting forth or
seeking a clarification rather than assuming things.
The best way to deal with the anger and stress is to attend the gym. This helps in
maintaining my health as well as keep the stress away from the workplace. A person should
always have a sound knowledge on the triggers that affect him. This would help in the
development of the individual as well as help him maintain a control over his reactions when he
is angry. The expression of anger within the given organization might lead to the development of
the worse situations within the workplace. I personally feel that one should treat his colleagues
with respect in order to gain respect from his colleagues as well.
c.
Colleagues Feedback
1. Kevin A person should spend a greater time in the societal gatherings and often visit
places with colleagues. This helps in building the confidence of the concerned
person. The person should let go of the negative comments that he receives
from others and move on considering them a part of their lives.
2. Martin An employee should avoid helping others on a regular basis as people tend to
take advantage of the person who assists them. You should converse with the
work manager about your job security as you have been employed for long
and have earned rights to have a part-time employment.
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
Task 3
a.
Days Situation Triggers Emotional
State
Strategy Alternative
Strategy
1. Late arrival
of colleague
All were present
at their desks so
inadequate.
Uncomfortable Attempted to
have a talk with
him and assured
him that it is a
commonplace
occurrence that
might take place
with anyone. I
encouraged him
and asked him to
leave early is that
was possible.
2. My manager
resolved a
client issue
in the
professional
manner.
It was motivating.
I felt happy about
the performance.
Satisfied Assisted the
client by
listening to their
issues and then
putting forth the
situation that was
best possible.
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
3. Maintenance
of good
employee
relations by
maintaining
a proper
conversation
and
greetings.
Efficiency in
training and the
flow of good
emotions.
Happy Attempting in the
development of
the cooperation
with the others
and helping the
clients of the
organization.
4. The new
employees
have been
facing issues
due to the
diversity in
the
workplace.
Conflicts have
been arising due
to the lack of the
diversity skills.
Unhappy Training
needed in the
fields of
workplace
diversity.
5. A colleague
was unable
to deliver
the task in
the given
timeline.
Severe lack in the
management
skills.
Unsatisfactory Training
should be
provided in
terms of the
skills of time
management.
Nikhil Arora GT05382

BSBLDR-501 Develop and Use Emotional Intelligence
b.
The person in discussion should always be open to the new knowledge that is being
gained from the other members around him. The person should also be observant of the
behaviors that are demonstrated by their colleagues as well as practice the activities which would
help them to gain a proper amount of experience in the field of work. The employees are also
asked to observe the ways in which the people around them tend to deal with the worse tasks and
situations as well as maintain the balance between their work and personal lives. I have
benefitted from the interactions with my colleagues and managers. They helped me to develop
the strength that is required for the development of the relationships with my colleagues as well
as the understanding that is required for the understanding of the emotional workings of the
people concerned.
I further developed an understanding of the fact that the work should always be delivered
on time in order to avoid the creation of a bad effect on the work performance. This might lead to
the embarrassment of the concerned person in front of the other colleagues of the organization.
There must be an understanding on the part of the concerned managers and colleagues in the
matters that deal with the late arrival of an employee. I also learned the ways for the tackling of
the issues that are presented by the clients of the organization. I have also learned the fact that
the maintenance of the calmness is necessary in order to deal with the client complaints. The
maintenance of the cordial relationship with the clients is necessary in order to maintain the
proper harmony within the given workplace. The employee should help their colleagues as they
would be the ones to help in the situations wherein the concerned person would require the help.
The goals that have been set can be achieved in a better manner by working together as a team.
Nikhil Arora GT05382