Business Communication Report for CFPBUS004: Barriers and Strategies

This report, prepared for the CFPBUS004 Business Communication module, examines the challenges and barriers to effective communication within an organizational setting, specifically referencing Business United college. Task 1 addresses common communication challenges and provides strategies to overcome them, including cultural awareness. Task 2 delves into general theories of organizational communication, evaluating barriers such as technical, emotional, and physical impediments. The report further analyzes company strategies to mitigate communication barriers, emphasizing the importance of clear communication, diverse channels, and active listening. The analysis encompasses the impact of online classes and suggests practical solutions to improve communication processes. The report concludes by highlighting the significance of effective communication and offering recommendations for enhancing organizational communication strategies.

CFPBUS004 Business
Communication

Table of Contents
TASK -1...........................................................................................................................................3
Common challenges and barriers to effective communication...................................................3
Effective strategies for overcoming communication barriers.....................................................3
Importance of cultural awareness................................................................................................4
Task -2 ............................................................................................................................................4
INTRODUCTION...........................................................................................................................4
General theories of organisational communication.....................................................................4
Evaluation of barrier of communication.....................................................................................5
Company strategies to overcome communication barriers.........................................................7
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

TASK -1
Common challenges and
barriers to effective
communication
Effective strategies for
overcoming communication
barriers
Importance of cultural
awareness
While communicating
with the people in the
organization there are
many barriers that affect
the communication.
Some common barriers
that affect the
communication are
technical, emotional,
physical, noise, cultural
(Andrews., 2017).
Barriers to effective
communication are:
Technical barriers:
Technical barriers can be
referring as technology is
not working properly and
due to that
communication is not
done properly. Due to
Covid-19 students are
having online classes. In
online classes technical
barrier is poor internet
connection. If there is
For overcoming communication
barrier necessary steps should be
taken so that communication can
be done properly. For effective
communication check whether it is
correct time to communicate to the
person (Dwyer and Hopwood.,
2019). The person who is
interacting with other people
should be clear and use easy
language that people understand it.
In the online classes teachers
should be clear and use easy
language that students can
understand. As there are lot of
barriers that affect the
communication process.
Communicate one thing at a time.
Teachers should communicate one
Cultural awareness is important
to understand the differences
between the various cultures.
This helps in increasing trust
and building relationships with
the people. There can be lot of
problems that can arise due to
different cultural issues.
Cultural awareness helps
individuals to understand
academic skills and
interpersonal skills. It helps in
understanding better about each
other’s culture (Heo and Lee.,
2018). Cultural awareness
helps in reducing the chances
of bad decision making and
increase the chances of more
considerable decisions.

poor connection, then
students are not able to
understand what teacher
is saying and miss some
part of the topic.
Emotional barrier:
Emotional barriers are
the barriers that keep
away from interacting
with other people. In
online classes students
get bored by listening to
the teachers for a long
period of time. Students
cannot interact with their
classmates. Students feel
demotivated in studying
from home. They cannot
interact properly with the
teachers.
Physical barrier: These
are the barriers related to
natural obstacle and
affect opportunities of
people. Due to covid-19
students have to take
online classes. Students
are not comfortable in
online classes as they
have to sit for long time
and look at the screen.
thing at a time to students. So that
students may also understand what
teacher is saying and they can
write down the important points.
In the online classes teachers at the
end of the class should ask the
students that they have understood
the topic or not. Teachers should
check in sometime that there is
proper network or not. Students
are listening properly or not.
Teachers should ask the students
to keep their mikes off in the class.
Mikes should be on only when
students have to ask something. If
students have any problem related
to the topic they can ask.
Unnecessary disturbance should be
avoided so that all the students can
understand the topic.
It also helps in improving
communication with other
people as they know about each
other and their culture.
Different people from various
countries follow cultures that
are different, so interacting
with each other will help in
building good relations.

Due to this student have
been getting headaches.
Noise barrier: The
students are not able to
focus what the teacher is
saying as students speak
in between and it creates
a lot of problem for other
students to understand
what teacher is
explaining.
Task -2
INTRODUCTION
Effective communication is necessary for everyone. There are many barriers that affect
effective communication. When people is interacting with each other there are lot of issues that
arise. In the Business United college as online classes are taken by the teachers, there are many
barriers that affect the communication process. Some barriers are technical, physical, emotional
and noise barrier. Strategies are required to overcome from communication barrier. In the report,
general theories of organizational communication is discussed. Evaluation of barriers of effective
communication at Business United college is discussed. Companies strategies to overcome these
barriers are described in the report.
General theories of organisational communication
Organizational communication focuses on flow of information and proper
communication in the organization. The information flows through different roles within the
organization. It helps in interaction with each other and focus on achieving a common goal.
Effective communication refers to sharing information. Some theories of communication are:

Actor Network Theory: According to this theory human and non human factors are equally
contributing in achieving the success of technological innovation. This theory looks for forming
networks and how it contributes to the success. In the Business United college this theory helps
in forming networks with each other (Marsen., 2020). Students and teachers both are responsible
for the success. This helps in effective communication in the organisation.
Communication Accommodation Theory: This theory describes that when people will
communicate or interact with each other and adjust their cultures and communication styles with
each other. In the Business United college students should interact with each other and share
their views and cultures with each other. Teachers should give work in team or group so that
students can interact better with each other.
Group think: Group think means that decisions should be taken in group. The main purpose of
group think theory is to maintain unity among the employees in the organisation. This helps in
better interacting with each other. As work is assigned in a group so all the members have to
communicate with to achieve the goal and target of the organization. In the Business United
college students are given group task or activities so that they will better understand and enjoy
doing work in a team. Due to covid-19 teachers are taking online classes and in that they are not
able to interact with the students properly.
Social learning theory: According to this social learning theory people learn different things
from each other by observing their behaviour, attitude and reactions. When people are given
work in group or team then they have to interact. While communicating they observe reaction of
others and they observe behaviour of others. In the Business united college students observe the
behaviour and attitude of their classmates, teachers and other students in the college. Some good
things they learn from others and try to improve those things in themselves. Students are given
group task in that they spend time for completing the task, so they came to know many new
things about each other. Work environment and attitudes have impact on communication. If the
working environment is not good then people will not interact.
Evaluation of barrier of communication
In the communication process there are some barriers that affect the organisation. If due
to noise barrier the receiver does not understand what is being communicated by the sender.

Necessary steps should be taken to avoid these barriers. Some barriers that are faced by the
Business United college are:
 Technical barrier
This barrier refers to the technological issue like, machines are not working, cost of
technology is high, organisation cannot afford it. In the Business United college due to covid -19
online classes are taken (Sanina and et.al., 2017). Students and teachers are facing problems in
online classes. Due to network issues some students are not able to take class. Students who are
joining the class not understanding topics properly. Teachers are having old laptops or computers
that take time to load new page.
Sometimes teachers are also not able to connect properly and due to this issue topics are
not clear to the students. Students are facing problem in studying from online classes. To solve
this issue teachers can prepare recorded lectures and share it with the students. This recorded
lecture will help the students in studying the topic which they miss in the class. It will also
helpful for students who are not able to join the class. Recorded lecture will be beneficial for
both students and teachers.
 Emotional barrier
This barrier includes anger, frustration and decision making capability of a person. In the
Business United college students miss the chance of interacting with their friends, classmates and
teachers. They are not able to communicate properly with their peers. In online classes students
get bored and they cannot interact with the teacher. Students have many doubts in the topic but
all the doubts are not cleared in online classes. Students cannot share their views. Teachers
should take necessary steps to solve this barrier and try to solve the doubts of students.
 Physical barrier
In the Business United college students are not comfortable in taking online classes.
Students have to sit for long time to attend the class. They have to look at the screen for many
hours, due to which they are having headache issue. To solve this issue teachers can set time
table. Daily three to four classes should be taken and break should be given to students. Teachers
should take essential steps to solve this issue and students can also attend classes.

Company strategies to overcome communication barriers
To overcome communication barriers, companies make strategies. In the organisation
employees should take initiative to communicate with other people. They can interact face to
face and clear the issues if any. To overcome from communication barrier the best way is to
listen carefully. If the person is listening carefully to what others are saying then there will be
fewer chances of misunderstanding (Takino., 2020). To overcome from communication barrier
check whether time and place is right to communicate with a person.
When communicating be clear and use easy words so that the listener may understand.
To overcome communication barriers in the workplace diversify communication channels. If the
employees want to talk to someone in the organization then diversify channels for interacting
like face to face interaction can be done, communicate on social media, use technology to
interact. Pay attention to what the person is saying.
Listen carefully and if any doubt then clear that doubt and ask questions. Try to
understand what co-worker wants to say (Darics and Koller., 2019). If co-worker is saying
something then listen it carefully and try to solve the issue or problem. Today technology is the
main source which helps in effective communication. Make proper use of technology in solving
the issues and for better interaction. Use tools like, group chat, social media, surveys,
suggestions etc. Use the correct communication tools for interaction. Employees can make
informal groups.
Employees should not mix their personal and professional communication. In the
organization employees should talk related to the organization work. Personal communication
distract employees and divert their mind. Employees do not focus on achieving the target of the
organization. After giving instructions to employees, manager should follow up to ensure that
everyone understand what work they have to do (Kalogiannidis and Papaevangelou., 2020).
It is necessary to check regularly that employees are working according to the
instructions provided to them. Sometimes it happens that employees did not understand what
work they have to do. One to one meeting is important as it help in avoiding communication
issues at the organization. Company can use a communication app for the internal
communication. This will help the organization in reducing the chances of mistakes done and
will help in clearing misunderstanding.

There are many ways which will help the company in reducing the mistakes and
overcome communication barrier. Company can make changes in the policies to avoid
communication barrier and smooth running of the organization.
CONCLUSION
From the report it can be concluded that, effective communication is very important. If
there is any barrier in communicating then that barrier should be solved. There are some general
theories of communication. Theories discussed in this report are, actor network theory,
communication accommodation theory, group think theory and social learning theory. In the
report evaluation of barrier of communication is described.
There are many barriers that affect communication like, technical barrier, physical
barrier, emotional barrier, cultural barrier and noise barrier. These all affect effective
communication. In British United college online classes are taken in which students are facing
problem. So, these barriers are affecting communication. Further, companies strategies to
overcome communication barrier is discussed.

REFERENCES
Books and Journals
Andrews, D. C., 2017. A space for place in business communication research. International
Journal of Business Communication. 54(3). pp.325-336.
Darics, E. and Koller, V., 2019. Social actors “to go”: An analytical toolkit to explore agency in
business discourse and communication. Business and Professional Communication
Quarterly. 82(2). pp.214-238.
Dwyer, J. and Hopwood, N., 2019. The business communication handbook. Cengage AU.
Heo, M. and Lee, K. J., 2018. Chatbot as a new business communication tool: The case of naver
talktalk. Business Communication Research and Practice. 1(1). pp.41-45.
Kalogiannidis, S. and Papaevangelou, O., 2020. Impact of Business Communication on the
Performance of Adult Trainees. Development. 9(3). pp.213-222.
Marsen, S., 2020. Navigating crisis: The role of communication in organizational
crisis. International Journal of Business Communication. 57(2). pp.163-175.
Sanina, A., and et.al., 2017. The effectiveness of communication channels in government and
business communication. Information Polity. 22(4). pp.251-266.
Takino, M., 2020. Power in international business communication and linguistic competence:
Analyzing the experiences of nonnative business people who use English as a business
lingua franca (BELF). International Journal of Business Communication. 57(4). pp.517-
544.
Online
Regan, R., 2020 Overcome Communication[Online]. Accessed
Through:<https://connecteam.com/overcome-communication-problems-workplace/>