Report on Effective Communication Skills for Business, Module 1, Uni

This report delves into the critical aspects of communication skills within a business context. It begins by defining communication, exploring various models such as linear, transactional, and interactional models, and highlighting the use of technologies like VoIP and video conferencing. The report then analyzes a customer service scenario, emphasizing the importance of addressing customer dissatisfaction and the role of effective oral communication in building relationships. Task 3 focuses on written communication, providing examples of a CV, a business letter, and a formal report. The report concludes by summarizing the key takeaways, emphasizing the importance of effective communication for organizational success and the utilization of different methods and techniques. The provided examples illustrate different communication styles and their importance in business operations.

Communication Skills for
Business

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1 Theory of communication ................................................................................................1
TASK 2............................................................................................................................................1
TASK 3 Communication in writing.................................................................................................2
CV...............................................................................................................................................2
Letter ..........................................................................................................................................3
Formal Report.............................................................................................................................3
CONCLUSION ...............................................................................................................................4
REFERENCES ...............................................................................................................................5

INTRODUCTION
In order to define communication skills in business this report includes various methods,
models, systems and principles of an effective communication. Apart from this, oral
communication is also described in this presentation. Different business styles and techniques are
also explained to communicate information properly between people. Communication models
includes Linear, Transactional and Interactional model. Apart from this, companies are using
VoIP phone PBX phone and Video conferencing system of effective communication.
TASK 1 Theory of communication
Covered in PPT
TASK 2
This scenario defines the customer service and dissatisfaction. That makes big problem
fort the company. This makes the proper effectiveness and makes the good impression on the
nature of large forming things. It also helps to take care the best approachable task performing
goals (Cenere and et.al., 2015). Better customer service is more important for the company to
take care the advancement and growth channel. Overall, presenting scenario based on the
conversation between interviewer and interviewee.
According to the case scenario, it has been seen that, it is the most essential and required
kind of process under which employee requires taking care of the customers and their feedback
regarding to specific areas. Besides, while during interview. Being an employee of the company
it is the responsibility of the employer to take care about the process hold by the company. It is
the long lasting effects on the nature of business Besides. Oral communication brings the actual
personality outcomes which helps to relate the actual skills and knowledge of the particular
person.
Role Party
Customer: as per the customer, he is not satisfied with the services of the company (Chen, Zhu
and Zhou, 2015). As per their experienced company fails to attempt the prompt delivery to
customer for which they took one leave from his work. Due to this dissatisfaction and bad
experience they got irritate and tired.
Employee: Being an employee in the organization. I need to listen the all issues of customers
and assure him the next day delivery of the products on time. I take polite way to handle the
situation and make trust between to make him relax and calm.
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Final output: On the basis of scenario company requires to assuring the better customer service
and long effectiveness. It helps to take the long effectiveness and effective long lasting effects on
the behavior of company advantageous (Ganguly, 2017). This helps to take the proper
implementation process and task oriented goods and services.
Oral communication and face to face communication is the most enlarging and long
lasting effectiveness. That helps to create the best approachable task making performance.
Overall, it also helps to make better relation with the company as well as customers. It also helps
to take the better advancing performing task. Overall, it brings new opportunity and growth.
There is high level of understanding and transparency in oral communication that helps to
connect the customers and employee in better manner. On the basis of oral communication with
employer. It becomes easy and long lasting effective that makes the proper effective controlling
power or it also helps to identify the proper effective and growth. Overall, it brings new better
advancing and long effective performance (Haylett, 2016). It also helps to take the better
opportunity and growth. Overall, it tries to hold the best effective nature to present the better
communication level between the business channel. Overall, it makes good impression on the
overall nature of growth. It also helps to take the better view and holding opportunity and growth
for the business success.
TASK 3 Communication in writing
CV
Personal Information
Name: Harry Gillard
Telephone No: 458795428
Email id: [e-mail]
Aim
I will obey all my responsibilities and duties on time. I will give my best to your company.
Professional qualification
 BBA
 MBA in Marketing
 Computer Basics
 CIPD level second advance certificate in Marketing
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Key Skills
 Learner
 Excellent communication skills
 Active Participation in all activities
 High Computer knowledge
Letter
From: [e-mail]
To: [e-mail]
Subject: information on training and development for new joiners.
Deal All,
This is to inform you that, management team of project departments will have going to take
different new joiners in the company (Mazzanti, Ferrari and Spagnolo, 20186). So for that, I
have decides to arrange one training and development session for the new employees to
enhance their motivation and long lasting effectiveness. This is to inform that, it brings new
effective and energetic environment in the company. In order to maintained the grace in the
session, I have called Dr. Johnson to share some experience and their leadership skills. This
session will be going to held on 3rd July 2018 in Board room.
So, kindly arrange and manage your work accordingly
Thanks&Regards
Rubin (CEO)
Formal Report
Samsung
Title : For new Joiners
Date : 4th July 2018
Samsung is the leading mobile technology brand which is popular known by its smart android
features and innovation in some new level. It helps customer to creates some new advancement
and long lasting effects. Moreover, it is necessary for all new joiner to get to know about the
working environment culture of the company (VARGHESE and NAIK, 2016). Organization
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works in the smart and innovative culture that brings new services for their smart users. It is
crucial to understand the seriousness of work and hold best and good roles and responsibilities
of your role. It helps to take care the new advancement growth and well effective growth
channel. It also helps to bring new better effective growth that helps to take care about the new
better output results. The main purpose of this report is to covey some roles and responsibility
to the new joiners.
Responding and Roles
 Technical Expert
 Teamwork
 Managing the business effectively
 Leadership and cooperative
 Ethical and honest
Thank&Regards
Robin (CEO)
All these above formal structure is necessary for handling the different functions of
business styles. It helps to understand the actual roles and responsibilities of the business growth.
it also helps to take care about the new effective challenging growth. It makes good impression
in front of their employees and colleagues. The main role played by communication that
connects employer to employee (VARGHESE and NAIK, 2016). Subordinates to supervisor,
company to customer etc. it helps to bring new opportunity and growth in terms of getting new
task effective roles and responsibilities and growth. Overall, it helps to maintained the proper
arrangement and working envelopment in the business activities. Overall, it also helps to present
the long lasting performing task making work.
CONCLUSION
From the above report it can be concluded that an effective communication process is
very important in an organisation. Furthermore, There are different methods and techniques used
by company to implement effective process of communication. Apart from this, it covers
various interview prospects as formal report, letter, CV, webpages and E-mails. From this
presentation it can be interpreted that video conferencing system is one of the best
communication system used by company.
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REFERENCES
Books and Journals
Cenere, P. G and et.al., 2015. Communication Skills for Business Professionals 7. Cambridge
University Press.
Chen, Z., Zhu, J. and Zhou, M., 2015. How does a servant leader fuel the service fire? A
multilevel model of servant leadership, individual self identity, group competition climate,
and customer service performance. Journal of Applied Psychology. 100(2). p.511.
Ganguly, S., 2017. Action Research to Improve the Communication Skills of Undergraduate
Students. IUP Journal of Soft Skills. 11(3). pp.62-71.
Haylett, C., 2016. Use of Social Media for Teaching Online Courses and Enhancing Business
Communication Skills at the University Level: Can This Really Be Done?. International
Journal of Online Pedagogy and Course Design (IJOPCD). 6(4). pp.71-85.
Mazzanti, F., Ferrari, A. and Spagnolo, G. O., 2018. Towards formal methods diversity in
railways: an experience report with seven frameworks. International Journal on Software
Tools for Technology Transfer. 20(3). pp.263-288.
VARGHESE, J. and NAIK, N., 2016. to carry out the screening test and documentation. The
screener travelled to the identified locations, screened the babies, and provided the
provisional reports, following which formal report was mailed to them. From October 2010
to December 2015, we screened. Pediatrics. 53. pp.15-7.
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