University Operations Management Report: CC Music Case Study Analysis

This report presents a comprehensive analysis of CC Music's operations management. It begins with an examination of the company's existing and proposed business process models, followed by a PESTLE analysis to understand the strategic environment. The report then compares open-source software solutions, evaluating their suitability for CC Music's needs, and proposes a roadmap for implementing changes. The current situation of the company is outlined, highlighting the challenges and opportunities within the entertainment industry, especially considering the company's focus on event and band management. The report concludes with recommendations for improving efficiency and achieving business objectives through the implementation of appropriate technology and strategic planning. The report also includes a reflective section.

Running head: OPERATIONS MANAGEMENT
Operations Management: A Case Study of CC Music
Student Name:
University Name:

1OPERATIONS MANAGEMENT
Table of Contents
Part A: Analysis – Business Process Models and strategy analysis................................................2
1. Business Process Models.........................................................................................................2
1.1 Existing Business process of CC Music (As-Is Model)....................................................2
1.2 Proposed Business process for CC Music (To-Be Model)................................................4
2. Strategic analysis for CC Music..............................................................................................5
Part B: Open Source Software Comparison Table..........................................................................7
Part C: Report................................................................................................................................10
1. Introduction............................................................................................................................10
2. Current situation of the CC music company..........................................................................11
3. Roadmap................................................................................................................................12
3.1 Proposed changes.............................................................................................................13
3.2 Selection of software solution.........................................................................................14
3.3 Implementation process...................................................................................................14
4. Conclusion.............................................................................................................................14
5. Recommendations..................................................................................................................15
Part D: Reflective Report...............................................................................................................15
References......................................................................................................................................17

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Part A: Analysis – Business Process Models and strategy analysis
1. Business Process Models
1.1 Existing Business process of CC Music (As-Is Model)
Figure 1: Model for illustrating existing Business process of CC Music (As-Is Model)
(Source: Created by Author)

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Description of the existing business process of CC Music
In figure 1, the illustration has been drawn on the present business processes that are
being carried out by CC Music. Presently, the organization is conducting their business processes
manually which is a bit difficult and cumbersome. The manual processing also requires a great
deal of time and may be even inaccurate. The business processes such as booking of gigs,
promotional events or other occasional events are handled manually by the organization. Mainly,
bands and clients are the external entities or stakeholders associated with the organization. The
associated entities are not confined within any time limit and may vary upon situation. There is
no involvement of audience as stakeholder in present business processes of the organization.
Hence, there is a need to make some improvements in the existing business processes of CC
Music.

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1.2 Proposed Business process for CC Music (To-Be Model)
Figure 2: Model for illustrating proposed Business process of CC Music (To-Be Model)
(Source: Created by Author)

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Description of the proposed business process of CC Music
As identified from figure 1, CC Music is presently using manual process for handling
their business requirements which is time consuming and can be also inaccurate. Hence, there is
a need to modify their business process with the help of a model so that they can easily operate
their business. Therefore, in figure 2 a new model has been proposed for handling their business
processes. An addition has also been done so that the audience can book tickets for the programs
that will be organized by CC Music. This means that there has been addition of a new
stakeholder to the business organization.
2. Strategic analysis for CC Music
The strategic analysis for CC Music is done using PESTLE which is used by many
companies for tracking their operating environment or planning for launching new product or
service. PESTLE forms the basis for strategic analysis in context to CC Music which is carried
out with the help of various factors as presented below:
Political Factors: It has been a long time since the country is controlled by the Jordanian
non-military personnel government. The decision in Jordan will occur in this year and if the
administration is changed then it will execute different standards for its benefit. This standards
may altogether vary from current one and result in extra charge for CC Music ICT execution.
Assume, new decide says that the associations need to pay more money to the staff. For this
situation the cost of pay will increment. The control may present new duty strategies. The
political activities against the terrorism is a terrible sign for CC Music. It has dependably been
hard to extend business or make appropriate benefit for the melodic business at the season of
decision. It is on account of the political gatherings and other huge associations are burning
through cash for advancing their gathering. In 2018, Jordan will encounter a race. Thus, CC

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Music will not have the capacity to income as much planned in the main year of ICT foundation
usage (Abushova, Burova and Suloeva 2016).
Economic Factors: The concern of getting hit by terrorism has made the money related
structure of the nation to be terrible. The present economy of Jordan is always down falling. The
war for oil and its utilization by a solitary level of individuals has influenced the working class to
individuals extremely poor. CC Music is for middle and lower class individuals. The groups they
speak to is not settled and need appropriate advancement. The association is incredibly hit by the
financial structure of Jordan. The income that the association is shared among the nearby, elected
and state government through the method for charge. This makes the edge of benefit for CC
Music even lower. As the main method for government to gather income is sending out oil and it
is likewise shared among nearby, state and elected, the administration cannot legitimately
support the present use. Oil being the main source of income for Jordanian government has been
a critical truth in ruin in the country's economy. The administration cannot support the
independent company by giving chances to extend business (Antoo, Cadersaib and Gobin 2015).
Social/Cultural Factors: It has been seen by investigating the effect of populace in the
independent ventures that the high measure of populace nations has great effect on the private
company. Being the financially low country, the general population of the country goes for
nearby and ease administrations. The contamination of Jordan is right around one hundred and
eighty million as specified in the populace report discharged in 2005. This shows Jordan is
having the greater part of the populace in all the African nations and it at seventh position in the
entire world.
Technological Factors: The ICT framework needs many individuals that are educated
about the utilization of Computers. Jordan is quickly developing its IT foundation in the current

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years and the PC educated individuals are expanding in number (Braglia and Frosolini 2014).
This will be an extraordinary favourable position for CC Music to have an appropriate rundown
of representatives who will be ready to work on the ICT framework.
Legal Factors: There are different laws in Jordan that are supportive of labourers
however numerous associations including the administration do not take after these laws. As
indicated by a Jordanian law, a labourer ought to be paid no less than thousand naira. In Jordan,
esteem included duty is 5% while the pay impose is 30%. This is a tremendous issue for the
middle level associations as these associations has low esteem overall revenue and paying a
considerable measure of benefit to the legislature as expense is an unfortunate undertaking
(Chang 2016).
Environmental Factors: The administration of Jordan is constantly dynamic with respect
to actualizing and keeping up laws that are for ensuring the country's biological assets. CC Music
will not be straightforwardly influenced by this laws yet needs to avoid potential risk of not
harming the environment. Maintaining these laws regularly may appear to be expensive.
Part B: Open Source Software Comparison Table
Software
Name
Dolibarr ERP ERPNext iDempiere xTuple
PostBooks
VIENNA
Advantage
Community
Edition
Fulfilment of
requirements
This software
will cater the
ERP needs of
This software
will help
handling of
This software
solution
includes
This software
will meet the
requirements
This software will
be beneficial for
CC Music as the

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CC Music. It
will provide
opportunity to
implement
cloud based
solution. The
overall support
provided by
this software
will help to
uplift the
business
performance of
CC Music.
financial
accounting,
human
resources
effectively
within CC
Music. Hence,
it will prove to
be beneficial for
improving
efficiency of
their business.
everything as
required for
an ERP. It
consists of
modules
starting from
invoicing to
POS
integration.
However, it
is less
preferred for
CC Music as
they do not
need every
functionality.
of CC Music
as it has
integration of
various
modules to
support
businesses of
any
dimensions. It
provides
functionality
of accounting,
sales, CRM
and others
with the help
of a cloud
based
architecture.
core product
comprises of an
ERP and CRM.
This system offers
multiple
currencies,
accounting
schemes along
with other
collaboration tools.
Technology
Platform
PHP Python,
JavaScript,
MySQL
Java C++,
JavaScript,
PostgreSQL
C#.Net with a
HTML5 U
Support for e-
commerce
Available Not Yet Available Available Available

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Accounting Available Available Available Available Available
CRM Available Available Available Available Available
Architecture 3 - Tier 3 - Tier Web 3 - Tier 3 - Tier 3 - Tier
OS (Operating
System)
independence
Yes Yes Yes Yes Yes
DB (Database)
independence
No No Yes, partially Not Yes
Mobile phone
support
Yes Yes Yes Yes Yes
Availability of
tutorials or
documentation
Average Average Good Good Average
Project
Structure
"Company +
Partners"
Company +
Community
Community Community +
Partners
Community +
Partners
License GPL GPL GPL CPAL EPL
Online demo Available Available Available Not Available Not Available
Table 1: Comparison of Open source Enterprise resource management software’s
(Source: Maurya 2018)
Dolibarr ERP: Dolibarr is an open source business suite that can be introduced on a
neighbourhood machine or got to from a server, and is additionally offered as a product as-a-
benefit (SaaS) arrangement with a free time for testing.

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ERPNext: It is an answer like Openbravo and Odoo, went for little and medium-sized
organizations. ERPNext is an electronic application that encourages organizations to deal with
their bookkeeping, stock, deals, buy, organization, venture, client support and site (Maurya
2018).
iDempiere: This software gives a total system that can be utilized to tweak the product to
suit the business needs. It offers distinctive modules including deals, buying, bookkeeping,
fabricating administration, material administration, and fund, and in addition HR, CRM, and
finance.
xTuple PostBooks: PostBooks Edition coordinates a capable administration toolset
reasonable for organizations of any measurement and from any industry (Maurya 2018). It
involves modules for bookkeeping, deals and undertaking administration, stock following and
some more.
VIENNA Advantage Community Edition: VIENNA Advantage is a full ERP and CRM
that covers all functional zones. It depends on C#.Net with a HTML5 UI. It offers a versatile UI
for iOS and Android (Maurya 2018).
Part C: Report
1. Introduction
Strategic roadmap is referred to as a time based plan that helps to define the current
situation of the CC music company. Business roadmap provides visual representation which
organizes and presents all the important information related to the future plans developed for CC
Music Company. This is a very common strategic roadmap for organizational planning. Through
this graphical presentation the organizational changes to be implemented are planned (Galliers