Business Process Modeling: Case Study of Maroondah Hospital Processes

This report presents a comprehensive analysis of business process modeling at Maroondah Hospital. It begins with an overview of the hospital's medical processes, including patient registration, diagnosis, treatment, and discharge, illustrated with process models. The report identifies key business and process problems, such as inefficiencies in condition management, communication issues, and delays in test results. It then offers recommendations for improvement, including website development, the use of a shared database, and hybrid cloud applications. The report concludes with a discussion of best practices, proposing solutions like parallelism, outsourcing, and separation of duties to address specific challenges and improve patient care and satisfaction. The analysis includes advantages and disadvantages for each proposed solution, providing a well-rounded perspective on process optimization within the healthcare setting.

Running head: BUSINESS PROCESS MODELLING
Business Process Modelling: A Case Study of Maroondah
Name of the Student
Name of the University

1BUSINESS PROCESS MODELLING
Table of Contents
Part 1: Business Process Modeling..................................................................................................2
Part 2: Automated Business Process Modelling:.............................................................................3
Part 3: Report...................................................................................................................................3
3.1 Details of Business and Process Problems:...........................................................................3
3.2 Recommendations:................................................................................................................6
3.3 Best Practice:.........................................................................................................................7
Bibliography:.................................................................................................................................16

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Part 1: Business Process Modeling
Figure 1: Modified Business Process Model
(Source: Created by Author)
Each of the tasks has been defined through proper task types. This task types allows to
understand the function of the task and its feature. If the patient does not need any treatment then

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the patient will be terminated. The terminate end activity is selected for defining that end event.
The send task is send to doctor.
Part 2: Automated Business Process Modelling:
Figure 2: Automated Business Process Modeling
(Source: Created by Author)
Part 3: Report
3.1 Details of Business and Process Problems:
The healthcare organization will be located in this Ringwood East. Maroondah may be
known as the metropolitan teaching hospital that gives you expertise this includes standard in
addition to special pills using unexpected medical care, expertise relating to critical expertise,
surgery, confederative health insurance and ambulatory health. Within just the case study, chief
place emphasis happens to be placed on the medical related strategy of Maroondah hospital.

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Typically the use will be consisting of all of the so-called hobbies which will a patient has to go
by throughout a broad hospital. Detailed profile from the process happens to be available in your
less than section. Typically, with individual patient has become deemed throughout the case
study. The task begins with confessing the patient and closes with the help of discharge of
patient. Individual patient record will be kept from the hospital. Treatment, Prognosis and tests
are enclosed in just the medical related strategy of Maroondah.
Doctors, counselors, receptionists, experiment professionals in addition to lifestyle
coordinators are generally diverse resource organizations from the organization. Such groups
provide the result with accomplishing diverse projects from the organization's standard medical
related process. Organizational skills, analysis and details in addition to medical related skills
will be greater in addition to fully grasp by way of the factors called succeed solution, endeavor
in addition to activity.
Typically the intention of the medical related process is offering cheap combined with
high-quality consideration to make sure you the patient of Maroondah hospital. Because of this
standard medical related process will be accomplished for supplying healthier consideration to
make sure you the patient while decreasing immediately the complete process while not hurting
this quality of the process.
First the patient registers around the taxicab closure office with Maroondah hospital
through supplying info with the receptionists. After the profitable completing combination, this
lifestyle deviser, in connection with the initially diagnosis of the patient, brings about some sort
of appointment. Your doctor will be most likely for carrying through the primary diagnosis.
After the analysis is performed, a chosen the things needs to finish relating to the patient
treatment. Any time the doctors decide which will the patient requires no treatment then the

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patient is released. Another reason to get issuing the patient can become power with Maroondah
hospital to provide treatment to this patient. Based on accumulated initially analysis survey in
addition to details, a definitely will refer the patient to an alternative doctor. The health care
provider is oftentimes as a result of several other proficiency and present deeper assist with the
patient regarding this treatment. It may come about of the fact that the signs of this dieses are
generally not yet determined with the doctors. In these instances, the doctors have to undertake
deeper studies on patient to determine this dieses in addition to symptoms.
The tests can become of assorted kinds. Biochemical tests, function tests and visual tests
are the more popular in between pretty much all the tests in Maroondah hospital. A number of
professionals are generally essential for doing experiment on the patient. The doctors uses this
information, resulted in when profitable completing experiment, to get awareness the patient
condition throughout greater way. Typically the reliable health care provider will probably use a
step to front this treatment. Your doctor, can decide to discharge the patient, conduct talking to
several other professionals, providers and doctors or ask deeper analysis. The studies will
probably consist of more tests or decent therapies corresponding with patient health condition. A
number of options to purchase to make sure you the doctors such as surgery, medicine,
physiotherapy in addition to radiotherapy that happen to be cured by way of all the different
medical related staff. Adhering to procedure, any leads is normally prepared fantastic connection
among the very therapies. For one’s medical related analysis, experiment or procedure, a
gathering should really be established just before getting into considering the lifestyle planner.
Test: This is the dermatologist's assortment created for that testing should obviously
often be completed. Generally there is present oftentimes traditional standard protocol which
designates your actual testing to attempt to complete contingent on beforehand diagnosis. The

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testing can always be executed through more or less any sequence and also often concurrently.
Types of unique testing, several produce done inside nonetheless some people several other with
a couple people a result of insufficient well-informed staff furthermore minimal equipment.
Therapy: This is the dermatologist's assortment discover ways to proceed. In case of
surgery or radiotherapy still another doctor is normally busy what person appear can browse the
therapies overall brand-new occasion and she or he would start with far more genuine clinical
investigation approach simply just before starting the precise therapy. Considering the fact
certainly, there is probably several therapies that are already executed in the act we get your
structure like "testing".
Business Process Problems: The business process issues are as listed below.
1) Condition administration must be improved based on the utilization of Electric
Individual records.
2) For the key reason that functions require numerous key models and external
companies, conversation could be a major issue. To be sure punctual analysis
needs advanced level cooperation among these entities which can also be
difficult to manage.
3) Low effectiveness is the utter most visible problem. A number of the waiting
time is severe for people, and also delays in obtaining check effects and
undesired tests.
3.2 Recommendations:
Website: If a website is produced for Maroondah hospital, then a people can enroll
themselves on the own. If the amount of new people are generally more than standard, the

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receptionist may take significantly more than expected time to enroll all of them one by one. A
patient has to hold back till another patient is registered. If the website is produced, then
individual patients can enroll themselves at the same time. The capacity of the website has to be
running hundred demands simultaneously so that website does perhaps not crash.
Using an Organization Wide Shared Database: The shared database will let the business
to have all the information in the same place and greater performance in giving data to the
mandatory personnel. The whole hospital employee and doctors can accessibility that repository
and upgrade of any data could be used by licensed user.
Using Hybrid Cloud Application: Through the employment of cloud application that is
shared with other hospitals, Maroondah hospital can really see the outcomes of the tests or
previous wellness issue of the patient if that patient has taken treatment from partner healthcare
center. This can absolutely effect into less charge of treatment and less time of patient care.
3.3 Best Practice:
Problems Best
Practices
Solution
Explanation
Advantages Disadvantages
There is a huge
issues in
making the
patients waiting
for a long time
Parallelism The hospital
should practice
the particular
demand with
type of larger
sized amount of
line formation.
Sufficient time that
is needed for with
individuals could be
lower in case the
entire process of
parallelism can be
used. Larger amount
The higher how
much queues
creation the
bigger could be
quantity of
means which
should be ship

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Larger amount
of queues would
help with the
entire process of
clearing out the
particular
documents
involving the
patient faster.
The
hospital should
skip ahead its
work combined
with collect the
info of the
sufferers in
front of you
timetabled
appointment.
Most meetings
lately are
usually pre
booked. So the
of queues
development would
help with practice
with bigger amount
of individuals in
with time which
may improve the
procedure provided
holding out
occasion with the
patients. The
hospital should skip
ahead its work
combined with
collect the info of
the sufferers in front
of you timetabled
appointment.
to the
conclusion with
the checking
procedure. This
would
consequently
increase the risk
for price tag to
the means used
might be extra
resource
comparison to
the prior
expenses.

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hospital should
obtain the
particular
accounts good
meetings
combined with
save these so
your practice
might be rapid
forwarded.
The
communication
among the staff
of Maroondah
is considered to
be a huge issue
Outsourcing Communication
is normally
among the list
of primary
damage within
conventional
sector. The issue
attributable to
communication
may trigger
reducing
purchasers
together with
The luxury about
together with the
outsourcing activity
will conserve the
organization about
retain the users not
to mention activity
the particular obtain
sooner compared
with before.
Typically the
outsourcing of
information giving
Typically the
challenge with
this type of
activity is
frequently
which will the
employment of
this type of
outsourcing
activity may
possibly might
cost more as
compared to the

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reducing
resources.
out work are done to
help the nation once
you get your period
path designed to
offer the provision
about a day about
service to the
particular clients.
particular until
now suffered
price tag to your
own internet
domain about
communication.
Typically the
outsourcing
activity of
communication
would have to
have the
particular giving
out about info as
well as data and
also other some
other client
dress yourself in
obstruct ones
records cover
process about
the patient as
most certainly

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because make
concerns about
records thieves
as well as
hacking.
There is a need
of improvement
in the patient
treatment and
dieses
mitigation
process
Separation of
Duties
Dividing of the
duties among
different
departments of
the hospital
would support
in processing on
the issues of the
patients at a
quicker rate.
Manufacturing
of still another
team for that
examination of
the patient's
details and also
the diseases
they reach the
Advantage of the
usage of that way
could be that the
info examination
might have greater
understanding in the
entire process of
comprehending the
negatives combined
with the strengths of
the hospital in area
of of treatment of
the patients. If the
hospital is ready to
obtain that done
chances are they are
able to work on his /
her weakness for the
The
disadvantage of
using such
method is
always that on
consideration of
the entire
process of
increasing the
amount of
departments the
therapy for the
departments
would become
tougher
combined with
the assets to
obtain sustained