CC Music: Analysis of Business Processes and Software Solutions

This report examines CC Music, a music agency, analyzing its current business processes ('AS-IS' model) and proposing an improved model ('TO-BE' model) with the implementation of Enterprise Resource Management (ERP) software. The report includes a SWOT analysis to assess the company's strategic position. It compares various open-source ERP software solutions, such as Dolibarr, Apache OFBIZ, Opentaps, webERP, and Compiere, evaluating their features and suitability for CC Music's needs. The report also presents CC Music's current situation, highlighting challenges such as the lack of ICT infrastructure and manual data management, and proposes a roadmap for improvement. The findings emphasize the need for technological upgrades to streamline operations, improve efficiency, and enhance competitiveness in the music industry. The comparison table of open-source software solutions is provided to help the company select the most appropriate software for its business needs.

Running head: OPERATIONS AND INFORMATION MANAGEMENT
Operations and Information Management: CC Music Case Study
Student Name:
University Name:

1OPERATIONS AND INFORMATION MANAGEMENT
Executive Summary
This report is focused on CC Music which is a music agency that will be opened by Chris and
Clive who were formerly musicians as well as music technology teachers. They are the sole
owners of the company and they have found that technology has an important role to play for
management of the business processes. Hence, this report demonstrates on the present situation
of CC Music with the help of “AS-IS” business process model and depending upon that a
proposed business model has been presented in the “TO-BE” business process model. A strategic
analysis has been done for CC Music with the help of SWOT to demonstrate feasibility of the
business. The proposed business process model suggest that there is a requirement to implement
Enterprise Resource Management software to carry out the business processes in a successful
manner. The comparison of various open source ERP software has been also presented in this
report along with the features and suitability in context to CC Music. Further a separate report
section has been included in this paper to illustrate upon the current situation of CC Music.

2OPERATIONS AND INFORMATION MANAGEMENT
Part A: Analysis – Business Process Models and strategy analysis
1. Business Process Models
1.1 Existing Business process of CC Music (As-Is Model)
Figure 1: Model for illustrating existing Business process of CC Music (As-Is Model)
(Source: Created by Author)

3OPERATIONS AND INFORMATION MANAGEMENT
1.2 Proposed Business process for CC Music (To-Be Model)
Figure 2: Model for illustrating proposed Business process of CC Music (To-Be Model)
(Source: Created by Author)

4OPERATIONS AND INFORMATION MANAGEMENT
2. Strategic analysis for CC Music
In order to measure the success of CC Music company different strategic internal and
external analysis are required to be done. For understanding the internal operational and
functional environment of the company, a SWOT analysis is done for the company (Van Der
Aalst, La Rosa and Santoro 2016). It has been found that, the resultant of SWOT analysis will be
able identify the strengths and weaknesses of CC Music Company and according to the strength
and weaknesses the opportunities and treats that may rise are also identified. The SWOT analysis
of CC Music Company is analyzed below:
2.1 SWOT analysis
SWOT analysis
Strength
 CC Music company has already many
existing clients
 The promotional activities served by the
company is highly effective (de Oca et
al. 2015)
 The reputation of the company is another
strength for it
 The company owners are quite
experience
 Due to strong economic backbone CC
Music company can manage 12 gigs for a
band per year
Weakness
 The company does not have any standard
ICT infrastructure thus it is facing many
identifiable challenges.
 The company does not have any
professional working employee for
contract and other management
 Basically managerial issues may be
occurred as the owners and manager of
CC Music company are same and all
work pressures are managed by
themselves
 Again the number of band members are

5OPERATIONS AND INFORMATION MANAGEMENT
 The company has high competitive
market in the marketplace.
also very less that is only 6.
 The CC Music Company maintains
traditional manual reporting where the
rates of errors are very high (Pinggera et
al. 2015).
 No specific business strategy is followed
by CC Music company during the session
of information management
Opportunity
 Due to high level, significant service and
contract management the CC Music
Company is able to gain simultaneous
competitive advantages from the business
market place.
 As they are using professional platform
to serve their promotional activities, thus,
it can be said that they can get effective
opportunities from all over the country
(Li et al. 2014).
 Apart from these aspects the market
entities specified for CC Music Company
in favor of the music company itself.
Threat
 With the emerging technology, proper
ICT environment is needed to be adopted
by the CC Music Company to manage
their business strategy without error.
 As they use manual data management
approaches thus, the payment process
used by the company is very weak and
also facing economic challenges.
 The Business Process Model (BPM) used
by the company have no proper control
over their storage thus, any information
can be easily accessed by the external
users (Panayiotou et al. 2015).

6OPERATIONS AND INFORMATION MANAGEMENT
 In order to manage the contract and
payment processes, the infrastructure
adopted by the company is found as
strong and due to this reason, it can be
said that the entire business strategy and
procedures will eventually change
 There are many existing bands those
need CC Music to promote their musical
events among the listeners.
 As CC Music company use manual data
management process thus, if any data get
loss from the storage then that cannot be
easily retrieved due to absence of data
backup, disaster recovery and application
resilience.
Part B: Open Source Software Comparison Table
Software
Name
Dolibarr
ERP/CRM
Apache OFBIZ Opentaps webERP Compiere

7OPERATIONS AND INFORMATION MANAGEMENT
Meeting the
requirements
of CC Music
It will support
CC Music to
manage their
business
activities along
with projects
with
efficiency.
This software
can be used to
setup an
application by
enabling the
required
features related
to business
management.
This software
will help to
automate the
business
processes of CC
Music. It is
faster, secure
and diverse in
nature which
makes it
suitable for
adoption by CC
Music.
It is a type of
free ERP and
CRM
application
which will
assist CC
Music in
handling the
business with
more
efficiency. One
of the major
advantage is
that it will help
to launch a
better
marketing
campaign for
boost up of the
business.
It is web
based
accounting
and business
managemen
t system
which will
be
beneficial
for CC
Music. This
is because it
requires a
little
technical
knowledge
for
operation.
This software is
cloud based and
offers both ERP
and CRM system
for providing a
low cost functional
solution to the
business of CC
Music. It is easy to
acquire, implement
along with
adoption and
customization.
Category Free ERP
Software
Open-Source
Digital
Commerce
Free ERP
Software
Free ERP
Software
Free ERP Software

8OPERATIONS AND INFORMATION MANAGEMENT
Platform
Features  It offers
CRM and
Sales
 Finance
and Billing
 HR
manageme
nt
 Marketing
and
Integration
 It is faster
and secure.
 It is diverse
and
integrated.
 Features of
CRM.
 ecommerce
Online
store
 Business
Intelligence
and
Reporting
 Financial
and
accounting
manageme
nt
 Sales
and
Orders
 Account
s
receivab
les and
payables
 Inventor
y and
purchasi
ng
 Sales and
Purchasing
 Materials
management
 Order
management
 Web store and
services
License Open Source Open Source Open Source Open
Source
Open Source
Price Not Available Open Source Varied upon
scheme and
plan
Free Not Available
Free trial Available Available Available Available Available
Users Size Small (<50
employees),
Small (<50
employees),
Small (<50
employees),
Small (<50
employees),
Small (<50
employees),

9OPERATIONS AND INFORMATION MANAGEMENT
Medium (50 to
1000
employees),
Enterprise
(>1001
employees)
Medium (50 to
1000
employees),
Enterprise
(>1001
employees)
Medium (50 to
1000
employees),
Enterprise
(>1001
employees)
Medium (50
to 1000
employees),
Enterprise
(>1001
employees)
Medium (50 to
1000 employees),
Enterprise (>1001
employees)
Table 1: Comparison for open source software (Enterprise Resource Planning)
(Source: Kumagai, Araki and Ono 2016, pp. 49)
Part C: Report
Operations and Information Management Report
Current situation for CC Music
Student Name:
University Name:

10OPERATIONS AND INFORMATION MANAGEMENT
Table of Contents
1. Introduction................................................................................................................................11
2. Current situation of the CC music company..........................................................................11
3. Roadmap................................................................................................................................13
3.1 Proposed changes.............................................................................................................13
3.2 Selection of software solution.........................................................................................14
3.3 Implementation process...................................................................................................15
4. Conclusion.............................................................................................................................15
5. Recommendations..................................................................................................................15

11OPERATIONS AND INFORMATION MANAGEMENT
1. Introduction
In order to gain competitive advantages and measurable success from the market it is
necessary for CC Music Company to implement necessary changes in their infrastructure.
Followed by the crucial changes implementation should be done by the business organization.
The roadmap developed by CC Music Company will provide a graphical presentation that will
show all the necessary changes that has to be implemented in the business environment. It can be
said that these will bring strategic changes in their company. Apart from this, the business
roadmap will also outline the referred changes those will help to incorporate changes in the
business organization (Harmon 2015). In order to improve the existing business strategies an
improved version of proper ICT environment is expected to be incorporated to the CC Music
Company.
In order to implement the changes proper software is required to be selected by the
company to and also proper planning should be considered. For selecting the most suitable
software business scope and proper set of objectives should be prepared. Additionally, the
system that will be developed by the company is needed to be user friendly and cost effectives at
the same time.
2. Current situation of the CC music company
CC Music Company is one of the most well-known companies, belongs to the
entertainment industry, which deal with different promotional activities mainly for the musical
bands. The founders of the company have taken early retirement and for their high experience,
they are able to place their company as a challenge to other music companies. They have only six
band members who give live performance for different events. As they are having he experiences
thus they can easily identify those areas wherever any kind of improvements are required. The

12OPERATIONS AND INFORMATION MANAGEMENT
economic environment of the company is lagging behind due to lack of financial support but it
has great market opportunity. Different activities managed by the CC Music Company include
radio programs, conduct events etc. The company manages all their promotional and contract
level activities by following the traditional approaches and no advanced approaches are adopted
by them for successfully implement the necessary changes. In addition to this, the data
management approach followed by the company is again a traditional one it means that, the
changes of error occurrence is also very high for this company; those are needed to be resolved
with the adoption of an accurate software based solution (Chang 2016). The manual approach
used by CC Music Company is quite time taking and as it has no web based application thus for
both contract and promotional support they requires a website to be formulated. The payment
processing approach of the company is traditional and thus, they should implement a payment
gateway for successful payment completion.
Issues associated to current situation: The biggest issue faced by the company is their
traditional business strategy and business process. Due to this reason the communication process
of CC Music Company is interrupted each time. The musical bands those needs successful
promotions and also failing to communicate due to this traditional approach. All the activities are
done by the company manually with is time and cost consuming simultaneously. The chances of
errors increase while any company use paper based management. In this case if any user needs
any information to fetch then that will also be quite time taking. It can be said that, business
success and customer satisfaction are two complimentary components is the users are not
satisfied then, it will automatically lead the entire music company towards massive failure. Due
to single wrong information input, the complete may face failure. Improper decision making is
another issue that may again eventually affect the success of the company. As, the company uses

13OPERATIONS AND INFORMATION MANAGEMENT
manual data management approach thus, technically being up-to-date stands little problematic
for the CC Music Company. It does not have standard report generating ability.
3. Roadmap
Business process Model change: For gaining competitive advantages and measurable
economic benefits from the marketplace, the company is required to change their existing
business process model. In order to implement the proposed changes a list of activities are
represented in the business roadmap (Galliers and Leidner 2014). The business roadmap will
define the process driven components, considered by the company to make sure that the
necessary changes are incorporating to CC Music Company. The lists of activities are
demonstrated below:
Activities Start
schedule
Finish
duration
Understanding the current business environment of CC
Music Company
03/20/2018 03/28/2018
Identification of all options for the software solution 04/2/2018 04/10/2018
Selecting the most suitable software solution 04/10/2018 04/26/2018
Selecting appropriate methodology and developing team 05/01/2018 05/15/2018
Development of the system and arranging proper training
for the users
05/16/2018 05/26/2018
3.1 Proposed changes
According to the existing business process model the necessary changes those are needed
to be integrated is an ICT based environment. In order to increase the service level efficiency of

14OPERATIONS AND INFORMATION MANAGEMENT
CC Music Company, with the ICT environment the entire business process can be changed. Not
only this but also, the communication and decision making approach will also automatically
improve as the website will provide an independent platform to the users. The platform itself can
be easily accessed by the users and owners and managers whenever needed. All the stakeholders
of CC Music can share their point of views with others regardless of their location and time as
well (Laudon and Laudon 2016). Another change that has to be implemented in the company is
its manual data management and payment processing. After the implementation of the website
based application, the other bands that will to take part in the promotional events can use
payment gateway or online payment approach. Typically it can be said that, the software based
operation can store huge set of information in the server with higher security alert. It will reduce
the issues of report creation and the two different business process models those will be
developed by CC Music Company are the AS-IS BPMN and TO-BE BPMN. The company does
not have a decision support system it can be said that the AS-IS process can provide the
company a perfect business environment.
3.2 Selection of software solution
This is one of the most crucial activities to be undertaken by the owners of the CC Music
Company. In order to create an ICT environment the two different options available open
sources are ERP and Information system. Both the hardware cost and the in-house development
cost will reduce with both of these approaches (Heizer 2016). In order to bring the necessary
changes it has customized the change requirements. After analyzing the details of the company it
has been found that, for CC Music Company the most suitable open source software is Dolibarr
ERP software. It will minimize the overall expense of the company and will also help to storage
huge data with huge protection.

15OPERATIONS AND INFORMATION MANAGEMENT
3.3 Implementation process
In order to implement the ERP software in CC Music Company, software development
life cycle methodology is needed to be considered. The phases involved in the SDLC are
initiation, panning, development, control and monitoring, execution and maintenance. In order to
develop implement the ERP software in the company, iterative waterfall model has been chosen.
It will reduce the overall operational and functional cost. In the project initiation phase the
project team should be prepared based on their professional skill and knowledge (Stevenson and
Sum 2015). All valuable requirements and processes should be collected to carry out the ERP
implementation project successfully. The system requirements can be collected through different
approaches only the valid resources are to be utilized to avoid unwanted cost expenditure. Before
developing the system, both hardware and software requirements should be specified. In addition
to this, before the final execution the system should be tested by the professionals accordingly.
4. Conclusion
From the overall discussion it can be concluded that, in order to make professional
changes in any business environment, a Business process model is required to be developed to
avoid the issues of manual data management. After analyzing the background operation and
functionalities of the company it has been found that it fails to provide all necessary approaches
due to their manual data management. In order to gain competitive advantages and measurable
economic success, CC Music Company should implement Dolibarr ERP system to execute the
processed changes.
5. Recommendations
In order to resolve the highlighted issues certain recommendations are provided to it and
the list of recommendations are as follows:

16OPERATIONS AND INFORMATION MANAGEMENT
Involvement of the project team members: The project managers rather the founders of
the CC Music Company should motivate their project team members to make sure that, the rest
of the members are professionally engaged to the job roles and also serving their responsibilities
seriously.
Proper communication: In order to avoid the intra project conflicts the members of the
CC Music Companies are needed to use open communication approach to make sure that, all the
members are efficiently sharing their point of views with others.

17OPERATIONS AND INFORMATION MANAGEMENT
Part D: Reflective Report
In this current business era, every business is looking towards harmonies as well as
streamlining their business operations and functionalities. The focus is on adopting Open source
ERP software and the associated software. However, I felt that the nightmare stories flourish the
complexities and expenses for this kind of installation. I have learned that open source software
allows the users to tweak and also customize all the underlying source codes. I have also learned
that in order to round out the functionalities of ERP open source software there are many options
to host total system in cloud. I learned that it also helps to both pick and select the cloud based
modules for expansion. I have gained idea on the nature of open source ERP software that is
relies on the contribution and activities in the development activity. There are certain ERP-
worthy platforms that provide modules to the enterprises in terms of standard, accounting,
finance purchase, inventory etc. From the learning I think that Dolibarr ERP is the effective
system. CC Music Company uses manual system for managing large set of information which
leads the company towards operational and functional failures. In order to resolve these failures
it is necessary for the company to adopt the most suitable pen source ERP software. After
comparing the entire open source ERP software I have realized that, for this company Dolibarr
ERP is the most suitable one. I have also compared each and individual features and technical
characteristics of the open source software before recommending it for the company.

18OPERATIONS AND INFORMATION MANAGEMENT
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