Accommodation Services: Commercial Types, Ownership & Grading Impact

This report provides an overview of managing accommodation services within the hospitality industry, examining the scale and size of various accommodation types, distinguishing between commercial and non-commercial businesses, and exploring different forms of ownership applicable to accommodation services such as privately owned hotels, leased hotels, franchises, and managed hotels. It also discusses the role of grading and classification systems, including star ratings, in informing clients about amenities and quality, as well as the impact of online review sites on consumer perceptions and hotel service quality. The report references key resources in hotel operations management and tourism studies to support its analysis of these critical aspects of the accommodation sector.

Managing accommodation
services
PART - A

TABLE OF CONTENTS
 Introduction to hospitality industry
 Determining the scale and size of the accommodation services
 Distinguishing amid commercial and non-commercial businesses in the
accommodation sector
 Different forms of ownership applicable to accommodation services
 Role of grading, classifications systems and online review sites

INTRODUCTION TO HOSPITALITY INDSUYTRY
• Hospitality industry is being referred as the group of businesses which are
offering different services to customers and one such business is
accommodation
• Accommodation service is an important element of hospitality industry as it
includes different activities such as event planning, transportation, travelling
etc.
• Hospitality industry is being engaged in offering different services to
customers by way of offering outstanding experiences.
• It is one of the largest sector of the tourists industry which provides different
opportunities for advancement of careers in different destinations

Determining the scale and size of the accommodation
services
Services related to accommodation is being offered on the basis of the
provision of overnight. There are different types of accommodation services
available as per the financial condition of the customers and these are as
follows:
Types of accommodation
services
Hostels Hotels
Motels Apartments
Home stays Holiday homes

Distinguishing amid commercial and non-commercial
businesses in the accommodation sector
In Hospitality business, there two types of businesses that is commercial
and non-commercial
Commercial
Those businesses which are commercial in nature are leaded by profits.
This is being performed by offering different services such as breakfasts,
eateries, fine dining and fast food. Hotels, motels, luxury lodges and
hostels are also leading with financial expertise.
Non-commercial
Non-commercial are being referred as the kind of accommodation which
offers overnight stay without some charges or minimum amount and its
includes apartments, flat or similar kind of residential property.

Different forms of ownership applicable to
accommodation services
Hotels which are privately owned (Gregans
Castle Hotel)
Hotels on lease (Grosvenor Hotel)
Franchises (BEST WESTERN)
Managed hotel (Premier Inn.)

Role of grading, classifications systems and
online review sites
• Grading as well as classification system is significant for
accommodation because it helps in informing clients in regards
with the amenities and relaxation that will get in these properties
• Further, the online reviews sites enable the client to talk over
their views in regards with hotels and their services and
products (Browning, So and Spark, 2018)
• Grading system helps in defining the usefulness of
accommodation

Continued….
Different grading system
• One Star – The main role of this star helps in informing clients about the
fundamental accommodations service with adequate quality at the hotel. It
is given to hotels which are below average standards
• Two Star – It is a given to the hotel which have a scope of enhancement
• Three Star – It informs the customers that there variety of facilities
available in the hotel with good quality (Castro and Ferreira, 2018)
• Four Star – They tell clients about the outstanding services present in the
hotel which will augment their experience
• Five Star – They depict about the exceptional standards of services along
with the luxurious accommodation

Continued…
Role of online review sites
• Managing maintainable development
• Commitment towards the reviewing site
• Increasing breath of clients
• Attractive advertisements
• Monitoring booking panel list

References
Hayes, D. and Ninemeier, J., 2016. Hotel Operations Management. 3rded.
Harlow: Pearson.
O’Fallon, M. and Rutherford, D., 2011. Hotel Management and
Operations. 5thed. New Jersey: John Wiley & Sons.
Browning, V., So, K.K.F. and Sparks, B., 2018. The influence of online
reviews on consumers’ attributions of service quality and control for
service standards in hotels. Journal of Travel and Tourism Marketing.
Castro, C. and Ferreira, F.A., 2018. Online hotel ratings and its influence
on hotel room rates: the case of Lisbon, Portugal. Tourism &
Management Studies, 14(1), pp.63-72.

Thank you