Business Communication Skills Report: Analysis and Strategies

This report examines the crucial role of communication skills in business success. It explores various communication models and systems used to achieve effective results, focusing on aspects like customer service and employee interactions. The report includes an analysis of communication methods and technologies, along with strategies for making communication more effective within a business context. It also provides a practical response to an interview panel scenario, emphasizing the importance of customer feedback and oral communication. Furthermore, the report analyzes the use of different communication tools such as CVs, emails, and formal letters to convey appropriate information. The conclusion highlights the significance of communication for fostering business growth and achieving long-lasting success. The report also includes references to support its findings.

COMMUNICATION
SKILLS FOR BUSINESS

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Communication models and systems used in businesses............................................................1
Communication methods and technology in businesses.............................................................1
Making communication effective ..............................................................................................1
TASK 2............................................................................................................................................1
Provide response with undertaking interview panel...................................................................1
TASK 3............................................................................................................................................2
Communicate appropriate information with using CV, emails, webpage, leaflets, etc. ............2
CONCLUSION ...............................................................................................................................5
REFERENCES................................................................................................................................6

INTRODUCTION
In order to consider communication skills in business, there are several elements
ascertained to grow creative work performances. With the help of good communication skills, it
is important to raise value among different people. For instance, practice for listening skills,
collaborate, pay attention towards leisure time, etc. (Kaplonyi, Bowles and Williams, 2017).
With respect to gain insight information of the present report, it covers communication models
and system that used in business to perform effective results. Furthermore, it includes
communication skills with interview panel to know about different people. At last, it considers
focus on communication in written report that helps to ascertained advantages with effective
information with using appropriate skills.
TASK 1
Communication models and systems used in businesses
Covered in ppt
Communication methods and technology in businesses
Covered in ppt
Making communication effective
Covered in ppt
TASK 2
Provide response with undertaking interview panel
In order to communicate with different people, it can be stated that customer service play
important role in business success. This is because, it considers solution for a problem to make
effectiveness (Valla, Wentzel-Larsen and Slinning, 2016). It also assists to take proper care with
adopting best approaches to perform tasks. With the help of the best customer service, advance
results would be accomplish at business environment. In order to look for present case scenario,
it can be depicted that customer feedback consider important role for particular areas in interview
program. Being an employee of the enterprise, they have duty to hold company which create
long lasting effects at workplace (Widman, Golin and Prinstein, 2017). Furthermore, oral
communication brings actual consideration that assists to perform skills and knowledge for
particular person.
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Role of different parties
In respect to consider effective results, every party play important role in business
success. They are as follows: Customer: As per customers, they are not fully satisfied with business products and
services. Therefore, experienced enterprise also fail to consider proper delivery to look
for one leave from their work (Bylund, Banerjee and Hichenberg, 2018). Employee: As an employee in the business, I have many roles and responsibilities.
Firstly, I need to listen all issues of customers which assists to assure to deliver products
on time. I also take polite way to handle situation and maintain trust between parties.
 Final output: In order to consider company scenario, it can be stated that better customer
service and long effective results will be ascertained. It assists to implement proper
results and process for goods and services (De Giacomo, Craig and Passeri, 2016).
Oral communication assists to increases long lasting effectiveness. It assists to implement
the best approach to perform task. It also enhances better relationship to know about customers.
There are several level in which understanding and transparency assists to connect customers in
better manner. Oral communication with employer have controlling power to make proper and
effective growth. Overall, it is also helps to consider good impression towards nature of growth.
Along with this, high level of understanding and transparency in communication helps to
connect different people in the best manner (Quail, Brundage and Beilby, 2016). As per oral
communication with employer, proper and effective controlling activities will be consider with
power. It assists to contain high growth which adopt better results at workplace. Better views and
holding opportunities assist to make successful results at workplace. In different channels, good
impression also develop that helps to maintain nature of growth in successful way (Kauffman
and Kinnealey, 2015).
TASK 3
Communicate appropriate information with using CV, emails, webpage, leaflets, etc.
Cover letter
Date: 9th July 2018
Remi Road, V.A. Garden 22905
To, Manager of Tesco
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[e-mail]
UK, 8549-59603
Dear Sir
As per information from newspaper Times of India on 4th July 2018, I am applying for position
of executive manager in your company. I am graduate from May 2016 in Urban and
Environmental planning. I am motivating from the enterprise so that I want to work and gain
professional experience. My organisational and communication skills very strong so that it
intend and demonstrated to develop setting. Focusing and maintaining contact database create
corporate environment with proper attention to manage clients. Furthermore, I have experience
in leadership and management skills. In this way, I also able to make proper communication
with customers.
I am fully energetic to do this Job.
Waiting for your positive response.
Thanks and regards
Willion John
Email Address: [e-mail]
Curriculum Vitae
Personal background
Name: Willion John
Phone Number: 859-6523
Email Address: [e-mail]
Aim
I have aim to follow all duties and responsibilities which increase my knowledge and
understanding in management.
Area of experience
 Strategic planning, visioning and tactical execution
 SLA authoring and resource allocation
 Technology upgrade
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 Software and application life cycle management
Professional experience
 Evaluation customer satisfaction
 Device IS strategy and timescale to integrate and manage functions
Academic qualifications
 Completed management degree in 2014.
 Complete post graduation in business management in 2016.
Key skills
 Communication skills
 Listening skills
 Leadership qualities
 Computer knowledge
Formal Letter
For new executive manager
Date: 9th July 2018
Tesco dealing and leading in different types of products and services so that it implement
innovative features in it. It assists to attract maximum number of customers which creates
advance results in creative manner. Long lasting effects also generated that helps to know about
working environment as well. Culture of the company also develop successfully so that it brings
new services for smart users as well. It is also crucial to understand growth and economic
advantages with using different channels of distribution. Main aim and responsibilities to
consider new executive manager in Tesco are as follows:
Provide proper roles and responsibilities to staff members
Consider technical support
Implement teamwork
Management of business effectiveness
Leadership and cooperative work performance
Ethics and honesty
Thanks and Regarding
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Team HR (Tesco)
All the above structure consider important role to handle several functions and
operations. It assists to understand roles and responsibilities to make high business growth. It
helps to take proper care to challenging growth. It also maintains systematic growth with
impression. Main role in the industry also play important role at workplace. Furthermore,
subordinate to supervisor, company to customers, that bring several opportunities at workplace.
Getting new tasks and activities will help to maintained proper arrangement with working
development. Overall, it helps to create long lasting relationship and perform several tasks as
well (Siddiq, Scherer and Tondeur, 2016).
CONCLUSION
From the above report, it can be concluded that communication play important role in
business success. In this regard, effectiveness also generated with using different modes of
communication. Furthermore, report also summarised about methods that implement to make
creative communication at workplace. It assists to focus and develop creative work
performances. Along with this, it concluded about information that using with CV, email, letter,
etc.
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REFERENCES
Books and Journals
Bylund, C.L., Banerjee, S.C. and Hichenberg, S.A., 2018. A Rigorous Evaluation of an
Institutionally-Based Communication Skills Program for Post-Graduate Oncology
Trainees. Patient education and counseling.
De Giacomo, A., Craig, F. and Passeri, G., 2016. Aggressive behaviors and verbal
communication skills in autism spectrum disorders. Global pediatric health. 3.
p.2333794X16644360.
Kaplonyi, J., Bowles, K.A. and Williams, C., 2017. Understanding the impact of simulated
patients on health care learners’ communication skills: a systematic review. Medical
education. 51(12). pp.1209-1219.
Kauffman, N.A. and Kinnealey, M., 2015. Comprehensive social skills taxonomy: Development
and application. American Journal of Occupational Therapy. 69(2). pp.6902220030p1-
6902220030p10.
Quail, M., Brundage, S.B. and Beilby, J., 2016. Student self-reported communication skills,
knowledge and confidence across standardised patient, virtual and traditional clinical
learning environments. BMC medical education. 16(1). p.73.
Siddiq, F., Scherer, R. and Tondeur, J., 2016. Teachers' emphasis on developing students' digital
information and communication skills (TEDDICS): A new construct in 21st century
education. Computers & Education. 92. pp.1-14.
Valla, L., Wentzel-Larsen, T. and Slinning, K., 2016. Association between maternal postnatal
depressive symptoms and infants’ communication skills: a longitudinal study. Infant
Behavior and Development. 45. pp.83-90.
Widman, L., Golin, C.E. and Prinstein, M.J., 2017. Feasibility and acceptability of a Web-based
HIV/STD prevention program for adolescent girls targeting sexual communication
skills. Health education research. 32(4). pp.343-352.
Online
Shannon and Weaver Model Of Communication. 2018. [Online] Available through:
<https://www.businesstopia.net/communication/shannon-and-weaver-model-
communication>.
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