Project Report: Implementing CSR for Sustainable Goals at TESCO

This report presents a project management plan for implementing Corporate Social Responsibility (CSR) policies at TESCO to achieve sustainable goals. It outlines project aims and objectives, including addressing food wastage. The report covers various aspects of project management such as scope, cost, time, quality, communication, and resource allocation. A work breakdown structure and Gantt chart are included for effective time management. The research methodology involves both qualitative and quantitative approaches to assess the effectiveness of CSR activities. The analysis includes recommendations and conclusions for CSR implementation, along with a reflection on the project's value. The report emphasizes the importance of CSR in enhancing TESCO's market reputation and stakeholder trust, aligning with ethical business practices and legal compliance. The project aims to improve TESCO's sustainability and competitive edge by focusing on specific, measurable, achievable, realistic, and timely (SMART) objectives.

MANAGING SUCCESSFUL
BUSINESS

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................4
P1 Project Aims: ........................................................................................................................4
P1 Project Objectives..................................................................................................................4
P2 A project management plan covering various aspects covering risk, resources, cost, time,
scope,communication and quality...............................................................................................5
Scope of project...........................................................................................................................6
Cost of project.............................................................................................................................6
Time period of project.................................................................................................................6
Quality required..........................................................................................................................7
Communication required.............................................................................................................7
Resources required......................................................................................................................7
P3 Work break down structure and Gantt chart for producing time frames and stages for
completion...................................................................................................................................7
TASK 2..........................................................................................................................................10
P4 Small scale research through qualitative and quantitative methods of research for achieving
the project aims and objectives.................................................................................................10
TASK 3..........................................................................................................................................12
P5 Analysis of research by using proper tools and techniques.................................................12
P6 Appropriate recommendations and conclusions for the implementing of corporate social
responsibility.............................................................................................................................13
TASK 4..........................................................................................................................................15
P7 Reflection on the undertaking value....................................................................................15
CONCLUSION..............................................................................................................................16
REFERENCES..............................................................................................................................17

INTRODUCTION
The need generated for the project management plan in managing the business is to
organise the work into systematic tasks. Managing business is not a easy task it includes lots of
planning, organising, sacrifices and lot of systematic work. It includes taking care of aspects like
cost, time and quality control. For small businesses like TESCO its very important nowadays to
meet the societal needs . This reports aims at accomplishing the sustainable objectives by
implementing corporate social responsibility(De 2016). CSR is the responsibilities that a
business undertakes for providing benefits to the society and by solving certain societal issues
which are happening within the organisation. Implementing CSR has become a trend now, and it
helps the business's reputation grow in the market and in the eyes of stakeholders. With the help
of project management plan and Gantt chart TESCO adopts CSR policies as it will help them
solving the problem of food wastage in their organisation.
TASK 1
P1 Project Aims:
To implement corporate social responsibility policies to attain sustainable goals and
objectives of TESCO.
P1 Project Objectives
TESCO PLC is a retail chain of grocery market and general merchandising, they own 12
stores and hold a leading position in the market. The main objective of TESCO is to achieve
sustainable development with the help of implementing CSR activities and while this they
thought of giving their contribution from pre tax profits in donations and charities. Corporate
social responsibilities is the activities makes the company to work on the morales. It teaches the
company to work ethically and abide by all the rules and regulations. If the company is ethical,
more and more people will attached to it and trust is developed ,so as the business. Everybody
wants to do business with the company who has values and is ,morally strong(denvan and de
2010). And follow all the legal procedures. The customers will be attracted toward them and it
will increase their market share and visibility. CSR is the commitment to done by the business to
work ethically in the market and give their contribution in the economic development. They help
in improving the standard of living of their employees and of their families by providing certain

benefits. It improves the goodwill of the company and gain trust of the stakeholders. The
objectives of TESCO are as follows:
 Measuring the extent to which CSR will help gaining sustainability.
 To assess the role of CSR.
 To evaluate all the activities that will be conducted in CSR.
 To know the applications of CSR.
 To solve the issue of food wastage.
 To understand the level to which the business can be improved.
 For evaluating the extent of competitive edge TESCO can get with the implementation.
For attaining these objectives smart formula is applied and that is:
Specific: The role of corporate social responsibility must be specific. It must be clear what the
objectives are and it should not deviate( Eckerson, 2010.). Here in reference to TESCO, its the
wastage of food in their pantry.
Measurable : The management should know the amount of food being wasted as it will help
them to make plans for reducing that wastage. It must be measured and known to the
management.
Appropriate: the goals that is to be set by the management must be relevant and appropriate as
it is to be resolved in the following plan.
Realistic: the plan that is made for the implementation is should be realistic and not idealistic.
Only that plan must be made which is attainable.
Timely: the time to complete the project is very essential in the projects as if the project is
delayed it losses its value.
P2 A project management plan covering various aspects covering risk, resources, cost, time,
scope,communication and quality.
It is the plan which helps the business to reach to the successful conclusion. The plan
needs to cover all this for the successful completion( Edmonds 2011). Communication is the
most important part of the project as it helps in managing the work and coordinating with the
employees , as without coordination no task can be completed . The project is associated with
many risks as to adhere to the cost , quality , time.

Scope of project
The scope of project is to give attention to certain aspects which make the project
successful and these are stakeholders, ethical values, laws and policies. Stakeholders should be
given attention and the company should work for their betterment as they include customers,
suppliers, government etc. including ethical values as scope gives the company a sense of
prestige in the market. TESCO can use normative policies as it will give satisfaction to the
customers. Laws and policies must be followed religiously( Gharajedaghi 2011). It will fulfil the
criteria of CSR. And wastage of food should be minimal.
Cost of project
The cost of project includes the cost right from the planning stage to the date of execution
of plan. It must be reasonable and should not include unnecessary extra costs that are irrelevant.
These cost must cover all the expenses that are going to occur in saving the food wastage and
attaining all the objectives. Main cost will incur in implementing CSR as it will include lots of
campaign and legal frameworks.
Time period of project
The project must be completed in time(Keller Parameswaran and Jacob 2011). The
success of the plan is in timely beginning and ending of the project. The deadlines should be
meet and they should be monitor regularly as to stick to the plan. Customer expectation is
attached to the plan so if the time exceeds customer will loose interest and after that it will be of
no use.

Quality required
The quality should not be compromised. In order to complete the project in time, it
should be taken care of that the plan must not loose its quality.
Communication required
For making a plan successful and effective it must be communicated to the stakeholder
as they are the essential part of the project( Kowalkowski Kindström and Brehmer 2011). The
CSR is being implemented for their benefit only. They should be informed about this through
appropriate manner such as formal meetings, via e-mails, etc.
Resources required
The allocation of resources is must for any plan to initiate. The kind of resources that are
required are human resources for doing the work, financial resources for funding the plan,
marketing resources for the campaigning and marketing the CSR strategies.
P3 Work break down structure and Gantt chart for producing time frames and stages for
completion.
For completing the implementation of CSR on time it requires proper monitoring and
control of the activities going on in the plan. For this there are tools like work break down
structures and Gantt chart which provide a check on the activities. The work breakdown structure
divides the work into smaller organised and systematic tasks that are to be achieved within
certain specific time frame. They needed to be completed in that only. By doing this, quality
must be maintained and cost must be controlled(Law Chen and Wu 2010). The following work
breakdown structure will definitely help TESCO in implementing CSR and will help in knowing
the time of closing of the project.
Activity Planning Required
Resources
Execution of the
project
Results
For conducting
meetings with the
manager at
various
before the
conducting survey
in the market,
meetings must be
Pen, papers and
Mobile phone, so
on.
The meeting will
be conducting
with the top level
management so
The survey is
conducted on the
stakeholders of
the organisation

departments held. In this, the
meeting is
conducting so that
objectives of the
survey can be
identified.
that an effective
decisions can be
made and date for
the survey can be
decided.
so that CSR
activities can be
performed in an
efficient manner.
Documentation Documentation is
necessary in order
to plan the things
for future. Survey
is conducted on
this basis.
Computers,
internet, papers
and pen.
The
documentation
will be prepared
so that
questionnaires
can be prepared.
Through this
questionnaire, the
manager will be
identify the
reviews of all
employees.
Some of the
effective survey
questions should
be designed so
that manager will
be able to gather
the information
about the workers
so that CSR
activities can be
implemented in
an efficient
manner.
To arrange a
meeting with the
staff members of
TESCO
In this questions
are asked to the
customers so that
actual reviews
can be gathered.
Telephone, pen,
papers and so on.
Some questions
are asked over the
phone so
employees feel
satisfied towards
the services.
Examine the
employees
reviews due to
those
dissatisfaction is
get increased in
the workers.
To conduct a
meeting with the
investors.
Some set of
strategies are
developed by the
manager and
Pen, paper and
telephone
Here, in this
manager can ask
the questions to
the investors so
After identifying
the reviews of the
manager, the
effectiveness of

prepare some of
the questions so
that investors
reviews can be
identified.
that their
satisfaction level
can be identified.
the CSR activities
can be achieved.
Survey will be
conducted
through the social
media.
Manager of
TESCO has to
make some
strategies so that
their reviews can
be identified in an
efficient manner.
Some of the
resources that are
required by the
manager are
telephone,
internet, pen and
paper.
In this, manager
asks the questions
to their
employees via
social media.
Through this,
they will be able
to identify the
reviews that
distract them
from their goals.
The information
can be gathered
about the current
implementation of
the strategies.

Gantt chart is provided to allot the time duration in front of each activity.
TASK 2
P4 Small scale research through qualitative and quantitative methods of research for achieving
the project aims and objectives.
For the implementation of corporate social responsibility the research has to be done
beforehand for doing the assessment. For analysis the research has to be done and for this
qualitative research has been conducted. In this data can be gathered either through primary data
or through secondary data(Mathur Mathur and Kenyon 2012). The data must be gathered very
carefully and it should be analysed critically so as to know the response of the stakeholders in the
implementation process. Primary research is done by collecting the fresh information which is

not used by another person. The sources for this include questionnaires, interviews,
conversations, and observations etc. here for small research questionnaire is used for the
stakeholders opinions. The reliability and validity is must for the responses of questionnaire. An
close ended questionnaire is here for the assessment.
QUESTIONNAIRE
Kindly fill the questionnaire as per your opinion. This is to know your valuable pointy of view
about CSR implementation.
Name:
1. TESCO has a role for CSR ?
a. Yes
b. No
2. CSR will provide competitive edge to the organisation?
a. Yes
b. No
c. Can't say
3. Among the following CSR activities which will be most helpful in achieving objectives of
TESCO?
a. Creating awareness in environmental protection.
b. Providing quality services to clients
c. Charities, donation
d. Making improvements in the surrounding environment
e. Reducing food wastage
4. Is there a relation between CSR and sustainable development objectives of the company ?
a. Definitely
b. Rarely
c. Definitely not
5. Will incorporating CSR policies helps in creation of goodwill in the society and increase of
reputation in front of stakeholders?
a. Definitely
b. Rarely
c. Definitely not

6. Which among the following is the major issues in TESCO.
a. Maintaining male-female ratio
b. Employee welfare
c. wastage of food
7. According to you , the implementation of CSR is the responsibility of whom?
a. CEO
b. Top level management
c. HR department
8. Which among the following strategy will be more helpful in application of CSR policies ?
a. Establishment of separate department
b. Agreement with charitable trust
c. none
Your opinions are valuable for us !
With the help of this questionnaire the opinion of the stakeholder will be assessed and
according to the results and conclusions, appropriate steps will be taken. This will help TESCO
in achieving their project aim and objectives.
TASK 3
P5 Analysis of research by using proper tools and techniques
Analysing the data means to assess the relationship,trends,patterns etc. this analysis helps
in getting the relationship subject to its statistical operations and it can also tell whether the
information that you get from the sources are valid or not.
The analysis done on TESCO is conducted with the following tools and techniques:
 Research Design: The research design is make to ensure that the evaluation done is
effectively for the problem of research and it must be unambiguous( Shattock 2010). In
research design there are few steps which needed to be followed and these will help in
achieving a well developed design:
◦ identification of the research problem and explanation of its selection must be done.
◦ Study the already published research p[aper on this CSR implementation
◦ hypothesis must be clearly specified.

◦ Data required for conducting the research should be explained that how this will
obtained.
Types of research must be specified. Whether its a exploratory research or descriptive one. The
present report is made to identify the impact of CSR activities on the business. Here
experimental research is done and the tools used is Gantt chart and through this the time allotted
in front of each activity(Smith Binns and Tushman 2010). With the work breakdown structure
whole work has been organised systematically. And the questionnaire is prepared as part of
descriptive study.
 Research Philosophy: reliable philosophies are carried out for showcasing the beliefs of
the researchers. In research philosophy there are four types viz., positivism, realism,
pragmatism and interpretivism . It deals with the nature, source and development of
knowledge. It makes aware of the assumptions and beliefs of the research. For the CSR
implementation , interpretivism is used .
 Data Collection : for the collection of data there are two sources available and they are
primary source and secondary source. While collecting data for TESCO for its
implementation of CSR , primary data is collected in which the information is first hand
and it has never been used by any other person. Whereas secondary source of information
is available from the other parties or through internet, websites, journals newsletters etc.
 Data Analysis: the thematical, mathematical, and statistical tools are used to analyse the
data and the process involves inspecting, cleansing, transforming and modelling data. Te
researchers modifies the raw data and analysed into a meaningful information.
Where there are advantages(Sparrow 2012), there are drawbacks also. The drawbacks of
research are that its very time consuming and these have to be done with proper calculations. Lot
of manpower is required ion this. Its very difficult to maintain the quality and accuracy of
research.
1. TESCO has a role for CSR? Frequency
Yes 15
No 05

2. CSR will provide competitive edge to the
organisation?
Frequency
Yes 18
No 02
3. Among the following CSR activities which
will be most helpful in achieving objectives of
TESCO?
Frequency
a. Creating awareness in environmental
protection.
12
b. Providing quality services to clients 3

c. Charities, donation 2
d. Making improvements in the surrounding
environment
2
e. Reducing food wastage 1
4. Is there a relation between CSR and
sustainable development objectives of the
company?
Frequency
a. Definitely 8
b. Rarely 5
c. Definitely not 7

5. Will incorporating CSR policies helps in
creation of goodwill in the society and increase
of reputation in front of stakeholders?
Frequency
a. Definitely 12
b. Rarely 4
c. Definitely not 4

6. Which among the following is the major
issues in TESCO.
Frequency
a. Maintaining male-female ratio 13
b. Employee welfare 5
c. wastage of food 2
P6 Appropriate recommendations and conclusions for the implementing of corporate social
responsibility
As per the above research it is has been assessed by the researchers that CSR has a major
impact in the business of TESCO as by analysing the questionnaire it has been observed that the
stakeholders opinion about the CSR is positive and they are in favour of the policy. With that
they can attain sustainable development. The stakeholders do think that implementing CSR will
help in improving its reputation and the problem of wasting of food will be solved. It is
recommended that the budgets for the implication should be appropriate and there should be a
separate team in human resources that will be handling the CSR policies. They should do all the
legal proceeding that is required in its implementation(Trevino K.L. And Nelson 2010). And it
is recommended that they should follow these strategies for the implementation:

Strategic Definition: first of all , the role and meaning of corporate social responsibility
must be defined and the importance should be clear. The team that is implementing should be
ready with the resources.
Preparation & Brief: the prior preparation needed for the implementation is to be done
in advance. The brief to CSR and its objective should be given.
Handover & Close : the project is closed after its completion and handover to the
execution part. All the strategies are implemented now.
The points that are needed to keep in mind during the implementation of CSR are:
 appropriate attention must be given to the plan , as if deviated the plan will suffer.
 The contribution to the society must be given with their pre-tax profits and it will save
their tax also.
 All the employees must be encouraged for participating in the activities that elps in
smooth running of the policies.
 A team should be hired by TESCO for handling the CSR policies.
 They should update their stakeholders about each and every activity going on under the
CSR .
 Training should be provided to the employees for the waste management and they should
know how to save food and their wastage(Ward 2016). Resources are scarce in nature
and they must be utilised appropriately.
 TESCO should promote Eco- friendly techniques, they should reduce the use of paper
and they should go green.
 Proper techniques should be used so as to reduce pollutions.
 Employees are the face of the organisation. They themselves should be well versed with
the knowledge as they have to provide information to the concerned parties as suppliers ,
customers,etc.
TASK 4
P7 Reflection on the undertaking value
The above presented report gives an insight to the value of CSR and its impact on the
business environment of TESCO. Corporate social responsibilities has motivate TESCO for
behaving ethically and they are in return attaining sustainability. CSR has improved the lives of

the stakeholders and they are contributing in economic development. The CSR provides the
healthy environment for the employees and benefit the society at large( Ward 2016). The various
tools and techniques has helped them to organise the work systematically and this is done with
the help of work breakdown structure. The Gantt chart has organised the work in time frames
and activity is allotted against time to complete the task. The analysis is done through research
methods like qualitative and quantitative. Here qualitative research has been done and with the
help of questionnaire the opinion of the employees is gathered. There opinion is very important
as they will be the one who are going to do that in practice and they will implement that and with
the word of mouth technique they will market it in the society. In this research I have learned
that how important is CSR and I have felt that it is very important for the company and it has
improved the credibility of TESCO(Velu and Stiles 2013). The companies that have CSR
policies regulated in them gains a special kind of respect in the society. The values that I have
undertaken from this research is that TESCO has taken a wonderful step in their organisation.
The food wastage was becoming a huge problem there and it has been handled under the CSR
issues. The stated objectives of the organisation has been met. The implementation plan has been
achieved with the help of work break down structure and Gantt chart. Although there were some
problems while conducting the research part such as workers that filled up the questionnaire was
not interested and some has filled it with negligence. They do not even look into the
questionnaire and filled it. so it became difficult to reach to the conclusion of the research.
Another problem arises with the finance department, they were restricting in funding the project.
The learning that I got from this report is about the aspects of cost, time , quality and their major
impact on the project. The project plan has made the implementation of CSR systematic and
easier to achieve.
CONCLUSION
As per the above report it has been concluded that project management plan is very essential for
implementation of corporate social responsibilities and it has proven to be the key to timely
completion of plan. The contribution of Gantt chart and work breakdown structure has made the
task achievable. The project plan includes various activities like the requirement of resources,
their allocation, their scarcity, documentation part , implementation part etc. the plan covers the
aspect of costs, time, communication, scope , quality etc. most importantly the contribution of

CSR in TESCO . It has give it a new image that is of responsible organisation of society. As it
will provide benefits to the community and society at large as a way to show its gratitude.
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