Corporate Social Responsibility Project Management Report: Barclays

This report analyzes a business project focused on Corporate Social Responsibility (CSR) and its significance for sustainability and competitive advantage, using Barclays as a case study. The report is divided into three parts. Part 1 explores the aims and objectives of the project, producing a project management plan, a work breakdown structure, and a Gantt chart. Part 2 details the application of qualitative and quantitative research methods. Part 3 analyzes the research findings using appropriate tools and techniques, offering recommendations and reflecting on the value of the research in meeting the stated objectives. The project covers various aspects of CSR, including ethical values, environmental protection, customer satisfaction, and employee rights. The research employs questionnaires to gather data on the perception of CSR activities and their impact on the organization and its stakeholders. The report emphasizes the importance of effective project management, communication, and the use of research methods in achieving project goals and enhancing the organization's performance.

MANAGING
SUCCESSFUL
BUSINESS
PROJECT

Table of Contents
INTRODUCTION...........................................................................................................................3
PART 1 ...........................................................................................................................................4
P1 What are the aims and objectives of project .........................................................................4
P2 Produce a project management plan......................................................................................5
P3 Produce a Work breakdown structure and Gantt chart..........................................................6
PART 2 ...........................................................................................................................................9
P4 Carry out small-scale research by applying qualitative and quantitative research methods.9
Project Log Books.....................................................................................................................11
PART 3..........................................................................................................................................13
P5 Analyse the research by using appropriate tools and techniques ........................................13
P6 Recommendations of research and data analysis.................................................................18
P7 Reflect on the value of undertaking the research to meet stated objectives and own
learning and performance..........................................................................................................19
CONCLUSION .............................................................................................................................20
REFERENCES .............................................................................................................................22

INTRODUCTION
Corporate Social responsibilities plays very essential role in growth and success of every
business organisation. Today's customers are expecting quality products and services for that are
ready to pay high amount to companies. It concerns with ethical values and spirit of law and
national & international norms of every business organisation. Along with this, companies also
to clear their aims and objectives which they wants to achieve. For that they should have to use
better quality of raw material and reduce wastages (Kerzner, 2013). With that, Barclays is
enable to ease up its products as well as manufacturing cost of their products and services.
Project management is the important responsibilities of managers it helps in to organise and
maintain the overall functions and activities of an business organization. If leader are enable to
manage their projects and task, it helps them in to completing their task on time. For that,
organisation is able to achieve competitive advantage of market and heights of success as well.
Along with this project management plan can be implement by different research methods in
order to achieve project aims and objectives. Evaluation of research methods and techniques
helps in to developing own learning process of managers by which they can improves their
personal as well as professional growth.
PART 1
P1 What are the aims and objectives of project
CSR activities are helps in to focus environment and developing natural resources of the
company. It is useful for organisation as well as for society in order to increasing market growth
and reputation of company. In Barclays, managers wants to achieve the aims ans objects form
their upcoming projects. With that, they are enable to accomplishing their goals missions. CSR
activities are helpful in order to fulfil the needs and demand of their customers and they also
have to maintain the quality of the product as they promised with customers (Meredith and
Mantel Jr, 2011). It also helps in order to reduces cost of the products and save damages.
Topic - “Corporate Social Responsibility (CSR) and its importance for
sustainability and competitive advantage”
Background of the project – The project is concerned with fulfilment of corporate
social responsibilities. In Barclays, it helps in increasing sales and customer's loyalty towards
the products and services of the company. B Along with this corporate social responsibilities also

useful for developing better brand recognition, business reputation and financial performance of
the company. It has ability to attract talent and retain staff for organisational growth (Jeston and
Nelis 2014). CSR activities easier to access capital in Barclays. Therefore, it useful for brand
differentiation in order to create different brands and products form another companies.
Aims –
 Accomplishing organisation growth and market share by supplying quality products and
services to customers so as they can easily trust upon products of company.
 To maximise the internal efficiencies and reduces cost of the company. For example –
Barclays aims to make 1 billion of savings on the purchase of their goods and services by
2011.
 CSR also helps in increasing value for stakeholders that involves – local communities
and shareholders.
Objectives -
 For Barclays, customer satisfaction and care is the first priority regardless of the kind of
goods and services. So as the company should have to improves their relationship with
customers, ethical behaviour, customers services and the quality of their products
(Rosenau and Githens, 2011).
 Barclays is also responsible for environmental activities because it uses various natural
resources. For that, company is able to take necessary steps to maximize the necessary
steps for environmental protection.
P2 Produce a project management plan
Project management plan – Project management plan is a approved and formal document
that is used to manage and organise project execution. It helps to take necessary actions in order
to define, coordinate, integrate and prepare the different planning activities. For Barclays, PMP
works as a communication vehicle that helps in ensuring key stakeholders in order to share an
understanding of the project. There are some elements that are necessary to involve in project
management plan, such as as follow: - Cost – Managers have to managers the cost of the project. It means the prices and
necessary elements of the project do not affects the budget of the company. If Barclays
manage its cost on its business operations so as it is enable to increasing savings and

investments. That is also helpful in order to improving the financial condition of the
company (Schwalbe, 2015). Scope – The overall project helps in to increasing the sales revenue and and financial
budget of the company. The scope of the project is to developing market growth and
share of Barclays in terms of maximizing the number of customers and their beliefs as
well. Time and quality – Project should be completed on time by maintaining good quality of
the products. In terms of time, if project is finish on time so as managers can also get
accurate time for implementation of the project in market. Whereas in terms in of quality,
managers of Barclays, must have to manages the quality of their products and services. Communication - Effective communication helps in to resolving all issues and problems.
Along with this, it also improving the relationship between managers and employees so
as they can share personal as well professional problems with each other and find out
appropriate solution for it (Chang and et.al., 2013).
 Risk and resources – Managers also have to careful and pre planned about future risk
and uncertainties. They have to create their product more effective and efficient so that
project is able to compete with risk factors. Along with this, managers also have to used
better quality resources at the time of implementation of project in market.
P3 Produce a Work breakdown structure and Gantt chart
Work-breakdown structure – There is very significant role of work-breakdown structure
in project management and system engineering. It helps to breakdown a project into different
small activities so as the overall functions of the project can be manage effectively. The work-
breakdown provides necessary outline for controlling the schedule of the project and find out
detailed cost estimating. These are the elements that involves in it, such as- data, services
products and any combination thereof (vom Brocke and Sinnl, 2011). Along with this, for
Barclays WBS is an incremental and hierarchical decomposition of the projects that divides into
work packages, phases and deliverables. In any project, WBS is developed by starting to ending
objectives and managing them successfully.

Gantt charts – Gantt charts are effective tool of project management that helps in order
to manage project activities and its operations. They are helpful as become the project more
productive, forecasting from long term results & track results and its also enhancing the
communication among employees and managers. Therefore it is a graphical depiction of the
scheduled of the project and it is as same as the bar chart, that involves starts and furnishing
dates of several activities of project (Turner and Zolin, 2012). In project management, Gantt
charts works in monitoring, scheduling and managing different tasks and resources. It is also
useful in order to shows the project deadline and forces managers to complete their work on
time.

M1
Project management plan is helpful in order to manage and organise the overall
operations and activities of project. The plan forces managers of Barclays so as they are enable
to finish their work on time. There are many elements that are include in PMP, such as- time,
quality, risk, resources, communication, scope and cost. The main aim project management plan
against CSR activities in order to provide quality services and products to the customers for
increasing sales revenue of Barclays. The objective of the company is to take care about
environmental factors and create awareness among peoples against environment. Work-
breakdown structure and Gantt charts also helps managers towards managing overall activities
and functions of the project management plan (Baiden and Price, 2011). Therefore, they are the
tools of PMP that monitoring and controlling over the project functions from starting to finishing
date.
D1
project management plan has effective role in managing and controlling overall activities
of the project. The plan against CSR activities involves ethical standards and morale of
customers, so Barclays ,must have to provide better quality services to their customers as they
promised with them. It helps in improving their relations and create a key group of customers for
the company. Along with this, project log book helps in to the effective use to research tools and
techniques. There are two types of research in project log book – qualitative and quantitate
techniques, that beneficial for managers to fulfil the needs and demands of customers in terms of
corporate social responsibilities.
PART 2
P4 Carry out small-scale research by applying qualitative and quantitative research methods
Research methods and tools are very useful in order to develop effective business
strategics and polices. It is also very helpful for new business organisation when they start new
new start-ups, small-scale enterprises. These methods are enable to provide information and data
to managers so as they can easily manages there all project activities. Along with this, there are
two types of research methods, such as – qualitative and quantitative research methods (Meng,
2012). These tools of research are helps to understand the basics of statistics and helps managers
in order to achieve their goals and objectives. Explanation of research methods is as follows: -

 Qualitative research methods – it is broad methodological approach of research methods.
The aim of qualitative research method is to vary with the disciplinary approach for
example- deeply understanding of human behaviour in to order to take decision. It
involves case studies, historical data, focus groups and interviews etc. It means the
research is based upon past experience or facts.
 Quantitative research methods- It includes observations, structured interviews and
surveys etc, in order to identifies facts and information. Qualitative research is the
systematic empirical investigation of discernible phenomena with computational,
statistical and mathematical techniques (Hall, 2012). Along with this, it also involves
collects word data and ask question from participants.
Questionnaire
Name:
Age :
Gender:
1). Do you think that CSR activities are really beneficial for organisations and for Barclays, it is
helpful in developing its growth and successful
A. Yes
B. No
2). Do you think that Barclays must has to improves its CSR activities on prior basis
A. Yes
B. No
3). What are the essentials for Barclays towards developing its corporate social responsibilities
A. Child protection
B. Conduct health and safety programs
C. Environment safety
D. Women empowerment
4). What is the main problem that is faced by Barclays
A. child labour

B. Employee rights
C. Satisfaction of employee
D. Satisfaction and value of customer's
5). Is there any kind of relationship between corporate social responsibilities and competitive
advantage
A. Yes
B. No
Project Log Books

PART 3
P5 Analyse the research by using appropriate tools and techniques
Interpretation of tools and techniques-
1). Do you think that CSR activities are really beneficial for organisations and for Barclays, it is
helpful in developing its growth and successful
Response
A. Yes 30
B. No 10
Interpretation -
According to this questions 30 out of 40 are think that CSR activities are helpful in to increasing
growth and development of any business organisation as well Barclays also. And remaining 10
are not in favour of this.
2). Do you think that Barclays must has to improves its CSR activities on prior basis
Response
A. Agree 20
B. Disagree 8
C. Moderate 12
Interpretation: -
yes no
0
5
10
15
20
25
30
35

As per the above discussion, 12 peoples are supporting that CSR activities are priorities
of Barclays, but 3 respondents are disagree and 5 are moderate.
3). What are the essentials for Barclays towards developing its corporate social responsibilities
Response
A. Child protection 20
B. Conduct health and safety programs 8
C. Environment safety 5
D. Women empowerment 7
agree disagree moderate
0
5
10
15
20
25