The Developing Manager: Management, Leadership, and Skills Report

This report delves into the multifaceted role of a developing manager, exploring various management styles such as scientific, bureaucratic, and contingency approaches, as exemplified by Gordon Ramsay and Jamie Oliver. It contrasts leadership characteristics, including autocratic and democratic styles, and evaluates communication processes within organizations. The report analyzes organizational culture and the impact of change, followed by a self-assessment of management skills, a personal SWOT analysis, and the setting of objectives and targets. Furthermore, it covers leading and motivating a team, justifying managerial decisions, and culminates in a personal developmental plan. The assignment provides a comprehensive overview of the essential elements of effective management and leadership, highlighting the importance of adaptability, communication, and continuous self-improvement in a business setting.

THE DEVELOPING MANAGER

Table of Contents
1.1 Compare different management styles................................................................3
1.2 Leadership characteristic.....................................................................................4
1.3 Evaluation of the communication process...........................................................5
1.4 Organization culture and change in business......................................................6
TASK 2..........................................................................................................................7
2.1 Assessment of own management skills...............................................................8
2.2 Personal SWOT analysis.....................................................................................9
2.3 Setting and prioritising objectives and targets...................................................10
3.1 Leading and motivating a team to achieve goals...............................................13
3.2 Justification to managerial decisions.................................................................14
4.1 Own management and personal skills...............................................................16
4.2 Developmental plan...........................................................................................18
CONCLUSION............................................................................................................19
REFERENCES.............................................................................................................20

Introduction
Managers are the backbone behind companies as they are the ones that
manage, lead and motivate their employees towards the goal and/or vision of their
businesses.
Managers make most of the big decisions within a company so that the aims, concerns
and objectives can be completed within the right time frame (Qian and et.al., 2015). I
have used Gordon Ramsay and Jamie Oliver to discuss and review the management
styles that are used by each of the firms. The main purpose of this assignment is to
highlight the management principles and skills in order to gain a higher position in a
business setting and to develop a career plan. I have chosen Jamie Oliver as my case
study.
Management can be described as a method used by those in charge to complete their
daily tasks. Each company has different management methods to assist the smooth
running of their organisations effectively. Gordon Ramsay and Jamie Oliver use
different management styles for improving the performance of their restaurants. Extra
management styles help managers in making decisions when there are important
circumstances (Schoar and Zuo, 2016).
1.1 Compare different management styles
Management Styles
 Scientific management is a style in where the manager experiments with
different ways of working with focus on labour productivity.
 The decisional approach is used by the management for making decisions
that work on improving structure and resolving issues. (Walker, 2015).
 Managers use the bureaucracy method to improve structuring of their
companies. As part of this method, employees have to follow legal rules
and regulations that are maintained by management.
 The systematic approach is where managers look at anything that is
dangerous in the company and work towards solving the problems of their
employees. (Sallis, 2014).
I have looked at two different hospitality companies looking at the advantages and
disadvantages of both:

 Contingency approach: This management style is used by Gordon Ramsay
for better situation management. A manager who focuses on a range of
workplace issues will have a better and more effective business. (Huber,
2013). This is an advantage for Gordon Ramsay because his restaurant uses
this approach to handle different situations in the workplace and the workforce
adapt to this approach quickly. On the other hand, this approach also has
disadvantage as in this style the management of the restaurant does not have
any idea regarding risks. Sudden changes can create problems. (Contingency
Approach Use in Business. 2016).
 Human relation approach: Jamie Oliver uses this approach where
management focus on the idea. The manager of the restaurant puts emphasis
on employee motivation with monetary and non-monetary rewards.
(Thompson, 2015). The biggest advantage of this approach is that employees
become more effective when dealing with issues. The problem with this
approach is that when all employees are not always friendly with everyone this
creates a problem. Identifying their needs may cause a negative energy
affecting both their work and the service quality to customers.
1.2 Leadership characteristic
A leader is a person who is manages a group of people using their ability and
guidance. For better leadership, a leader will implement various characteristics that
assist their employees as a guide. Below are characteristic that are followed by
Gordon Ramsay and Jamie Oliver. (Laureani and Antony, 2017).
Different leadership styles: Gordon Ramsay uses and autocratic leadership style
where the manager makes the decisions and employees follow their orders. Jamie
Oliver however uses a democratic leadership style for the decision-making process. In
this style, employees also take part in decision-making and share their views and ideas
that assist in enhancing employee motivation towards their work.
Controlling power of leader: In this style strong controlling is used as a
strategy in which managers put into action a structure of monitoring of their
employees. With this style, managers prioritise where employee feel the pressure of
work. They can put extra efforts into their work, which is helpful in bettering their
level of productivity. In this style, the manager of Jamie Oliver would not focus on

their employee but they would provide freedom to their workforce to develop their
creativity and put forward innovative ideas. (Sverke, Lindevall and Baraldi, 2013).
Leader as a guide: With the help of an autocratic leadership style, employees
get guidelines from those in charge for their work enhancing their job satisfaction.
With a democratic style, the boss will motivate their workers towards developing their
knowledge which helps in improving their confidence levels through which they get
job satisfaction (Pounder, 2014).
Approach of Innovation and creativity: The autocratic leader of Gordon
Ramsay will always focuses on developing various innovative and creative ideas for
their team. With the help of this creativeness, employee will never feel work to be a
burden because they always gain something new from those higher than them. The
manager of Gordon Ramsay will always put their efforts in enhancing the working
potential of their staff. They would also provide various opportunities to develop their
skills to improve their future. (Manan, 2014).
1.3 Evaluation of the communication process
Communication is a process where employers and workers share their views
and ideas. The idea of these interactions is to improve relations between the two. In
every organisation, management departments implement a systematic communication
process. That process is helpful for sending their information to different people. The
democratic leaders at the Jamie Oliver restaurant use diagonal communication to
share their views and ideas. This means that employees can take part in the
organisation’s decisions and that helps the employee to enhance their work in a more
effective manner. On the contrary, leadership at Gordon Ramsay adopt a downward
communication process which is discussed below:
Communication process for Gordon Ramsay’s restaurant
The manager uses this communication process for delivering their message to
their workers. The manager, who is a sender, develops ideas that are often called as
content of message. The manager (sender) creates a subject matter that is based on
their ideas and views. After that the sender puts it in a code format that can be easily
understandable (Prett, and Morari, 2013). After this the management of the restaurant
send their message to their workers through email. When the employee gets the
message employees decode message to understand what the manager is trying to
communicate. It is effective way for employee and manager of entity to send their

message in an appropriate way. The communication process that is used by this
restaurant is effective among employees and customers. As workers are able to
understand the needs and requirement of customers and they get satisfied.
Communication process for Jamie Oliver’s restaurant
Under the democratic leader style, the company use an upward
communication style in which message is sent by the workers to their manager. To
motivate their employees, the management are always concern with their employee
and suggest for them to share their views and ideas with the help of a communication
process. Workers of the company develop their views and ideas and code it in a
format where they focus on all formalities because this message is sent to their
manager. In order to this, workers can send their views and ideas through formal
letters towards their seniors. After the message is received, management read it
carefully and provide feedback to their employee. With the help of this process,
employees enhance their confidence and skills towards better interaction (Sublet,
Covello and Tinker, 2013). With the help of this communication process, firm is able
to have healthy interaction among customers and workers. They are able to satisfy
their customers by understanding their needs and requirements.
1.4 Organization culture and change in business
Organisation culture and change both are co-related terms where culture can
be determined as assumptions and beliefs that are maintained by the employee.
(Schmiedel, Vom Brocke and Recker, 2014.). Change is a term where management
take initiative towards making a difference that influences employees and the
organisation. In this sector change is very important for Gordon Ramsay’s restaurant
to attract customers in a more appropriate way. The management at Jamie Oliver can
take initiative for change to increase the number of customers they get. On the other
hand, management of Jamie Oliver done take initiative for change because they can
enhance their number of users. Employee of Jamie Oliver have good relationship with
the entity because leaders and employee work together and also take decision which
assist for build better relationship.
Gordon Ramsay take decision regarding change in their services which is not
delivered in time. Customer also face various problems that negatively impacts on
their customer. If the entity adopt change in their structure that this will positively
impact on their way of working. Before this change Gordon Ramsay have offline

working structure and after this change, they adopt online working. Online working
assist to enhance their working and their services also enhanced now (West, 2016).
Jamie Oliver take change in their employee working hours in shifts. This
positively impacts at the time of workload because of which workforce is divided, this
will be easily manage their tourist so that number of visitors increased.
TASK 2

2.1 Assessment of own management skills
Notes:
Leadership skill: With the help of leadership skill, I have potential to handle my
Dorchester staff in more effective manner. This skill also helpful for me to create
working environment in effective way because I know that where my staff member
need for guidance and which tanning section is appropriate for them.
Communication skills: With help of communication skills, I build better interaction
with my co-workers. This is also helpful for my workers to share their problems with
me.
Motivation skill This skill assist me to motivate my workers to come-up with new and
creative ideas. I always promote them all towards the hard work that is good for their
future.
Problem solving skill
2.1 (PowerPoint Presentation)
2.2 Personal SWOT analysis

Notes:
I am having fluency in my way of talking which assist me for handle my guest and
staff members in more effective way. I am also dominated towards my work and
focus on each point at the time of decision-making process.
Notes:
All above weaknesses always create hurdle for me because of lack of experience and
my confidence level. When in some situations, multitasking is needed by me then this
create problem for me.

Notes:
 In upcoming year, various opportunities are available for me which through I
can learn various things. I become capable to handle various customers who
they have different type of attitude.
 After coming year various problems may occur which create hurdle for me,
which become hard to manage such work in more effective way.
2.3 Setting and prioritising objectives and targets

Notes: In order to attain the above objectives, I may require a time frame of at-least 2
months so that I can manage my work as well as gain new skills at the organizational
setting. In addition tot he above, these objectives are set after successfully reviewing
my weakness, opportunities and strengths. All these activities will help me to gain
better position in future.
Notes: The above demonstrated objectives are prioritized in the manner which will be
going maximum advantage. However, the particular s order is selected because the
most important skill that is required in the hotel industry is confidence. It will help in
dealing with different situations and customers in the most prominent manner.
Thereafter, higher position in the organizational setting can only be achieved when
the current work is manageable on time. Moreover, at times of peak season, managers
require multitasking skills wherein they will work as well as direct the subordinate to
function in the respective direction. Last but not the least, is the adaptability skills as
most of the time organizational structure remain rigid. Therefore, it has been set as the
last priority.