Unit 5: Leadership and Management Report for Service Industries

This report, based on a Higher National Certificate in Hospitality Management, examines leadership and management within the service industry, specifically focusing on Docklands Academy and its partnerships with Hazev, Haz, and Tas restaurants. The report begins with an introduction, followed by a discussion on both hard and soft skills essential for effective management and leadership in the context of these restaurant chains. It highlights the importance of skills like food and beverage management (hard skills) and dependability (soft skills). The conclusion emphasizes the crucial role of leadership in guiding employees and adapting to the dynamic internal and external factors affecting the service industry. References include relevant academic sources, providing a basis for the analysis of management and leadership within the service sector.

Table of Content
• Introduction
• Current management and leadership „hard‟ and „soft‟ skills
• Conclusion
• References

Introduction
Service Industries primarily are the important part of the economy
which are involved in retail, transport, distribution, health care as
well as other service related business. This greatly helps in the
development of the economy. This report is based on Docklands
Academy which has a close partnership with three restaurants called
Hazev, Has and Tas. This ppt will discuss current mamangement
and leadership soft and hard skills.

Current management and leadership “hard”
and “soft” skills
Hard and Soft skills are very important for the organisation to inspire
employees within the organisation to perform effectively and
achieve in their business. In context to Docklands Academy who
have a close partnership with restaurant chains such as Hazev, Haz
and Tas needs efficient hard and soft skills to remain competitive in
the market place.

Cont...
Management soft skills:
• Dependability
Hard skills in management:
• Food and beverage management

Conclusion
From the above report it has been concluded that management and
leadership plays a crucial role in performing business activities in a
effective manner. Moreover there are various internal and external
factors which affects management and leadership style within the
organisation. Hence Leaders should play effective role by providing
guidance and inspiring its employees to perform effectively.

References
Chen, Z., Zhu, J. and Zhou, M., 2015. How does a servant leader fuel the
service fire? A multilevel model of servant leadership, individual
self identity, group competition climate, and customer service
performance. Journal of Applied Psychology. 100(2). p.511.
Clark, D.M., Silvester, K. and Knowles, S., 2013. Lean management
systems: creating a culture of continuous quality improvement.
Journal of clinical pathology. 66(8). pp.638-643.

Thank You