East End College: HND Level 5 Managing Quality in Health & Social Care

This report provides an overview of managing quality in health and social care, emphasizing the importance of maintaining standards to ensure well-being and customer satisfaction. It discusses standards for quality measurement, methods to implement quality systems focusing on safety and timeliness within organizations like Wellington Hospital, and the barriers to delivering quality such as lack of communication, inappropriate methodologies, and insufficient knowledge. The report concludes that effective management action is essential for maintaining standards and maximizing customer satisfaction in the health and social care sector. Students can find similar documents and study resources on Desklib.

MANAGING QUALITY
IN HEALTH AND
SOCIAL CARE
(TASK 2)

COVER CONTENT
 Introduction
 Standards In Health And Care For Quality
Measurement
 Methods To Implement Quality Systems
 Barriers To Deliver Quality In Heath And
Care
 Conclusion
 References

INTRODUCTION
In health and social care maintenance of standards and quality is the most
important factor which needs to be full filled so that ultimate objective of
providing well being can be achieved. It helps in giving the customers
good services which puts a positive impact on the image of companies.
Following report will discuss the barriers faced while maintaining quality
and how the same are overcome.

Standards In Health And Care For
Standard Measurement
The business substance need to keep up the quality standard in
the heath and social care with the goal that they can enhance their
proficiency in giving the administrations to their management
clients. Quality norms incorporates the assistance of the
administrations clients with the goal that they can take the fitting
treatment and by that they can enhance their well-being.

Methods To Implement Quality
Systems
 Well being: They need to give the best possible security as far as
occupation of the representative and they need to keep up the nature of
norms in Wellington Hospital.
 Convenient: The representatives of Wellington Hospital need to give
the best possible care and in proper time. For the patients, time is
critical and vital and life of the patients dependably rely upon it.

Barriers To Deliver Quality In Heath
And Care
 Absence of communication – When the required information is not
communicated on time to all than it becomes difficult to achieve
targets.
 Inappropriate methodology – Every situation demands different
solution and use of wrong method leads top failure of quality results.
 Lack of legitimate learning – To give the best services it is necessary to
have a complete knowledge so tat advanced services can be provided.

Conclusion
From given report it can be summarised that to give quality service to all
the user is a tough task. Management need to take action against the
maintenance of standards so that customer receives maximum
satisfaction.

References
Ayimbillah Atinga, R., Abekah-Nkrumah, G. and Ameyaw Domfeh, K.,
2011. Managing healthcare quality in Ghana: a necessity of patient s
atisfaction. International Journal of Health Care Quality Assurance.
24(7). pp.548-563.
Bai, X., Nunez, M. and Kalagnanam, J.R., 2012. Managing data quality r
isk in accounting information systems. Information Systems Researc
h. 23(2). pp.453-473.

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