Effective Communication in Health and Social Care: Key Elements Report

This report provides a comprehensive overview of effective communication in health and social care. It begins by defining communication and its essential elements, including the sender, message, channel, receiver, response, and feedback. The report explores the Seven C's of communication (completeness, conciseness, consideration, clarity, concreteness, courtesy, and correctness) and discusses various communication theories, such as humanistic, behavioral, cognitive, psychoanalytical, and social theories. It then delves into different types of communication, including verbal, non-verbal, written, listening, and visual communication, highlighting their key features. The report emphasizes the importance of effective communication in health and social care, especially in building relationships with patients. It identifies common barriers to communication, such as physical, perceptual, emotional, cultural, and language barriers, and proposes ways to overcome these obstacles, including clarifying concepts, choosing the right time, using simple language, ensuring understanding, and being mindful of body language. The report concludes by summarizing the key takeaways and reiterating the significance of effective communication in creating a shared understanding within health and social care settings, supported by relevant references.

Effective Communication in
Health and Social Care

Table of Content.
Introduction
Communication
Seven C's of the communication
Theory explain the communication process
Types of communication and its Key features
Importance of effective communication in health and social care
Barriers in the communication process
Ways to reduce the communication barrier
Conclusion
References

Introduction
A communication is a two way procedure in which
the information is transmitted between the two or
more people in the form of ideas, thoughts, opinions
and feelings. This is done with an intension of
creating a shared understanding (Dwaipayan, 2022).
This dynamic process include encoding,
transmission medium, decoding and the feedback.

Communication
A communication is a two way process which involve some
elements such as a sender, a message, a channel, a medium,
a receiver, a response and a feedback. All this elements are
not sufficient along with this, there must be coordination
and understanding between the two parties involved which
are the patient and the health and social care provider
(Lakin and et.al., 2019) . Through this the ideas, thoughts,
opinions and feelings can be exchanged between the patient
or the service user and the health and social care provider.

Seven C's of the communication
 Completeness
 Conciseness
 Consideration
 Clarity
 Concreteness
 Courtesy
 Correctness

Theory explain the communication process
 Humanistic theory
 Behavioural theory
 Cognitive theory
 Psychoanalytical
 Social Theory

Types of communication and its Key features
 Verbal communication
 Non- verbal communication
 Written communication
 Listening communication
 visual communication

Importance of effective communication in
health and social care
The communication have an instrumental role in
health and social care and it is the major factor
for the building the relationship. The nature of
the environment in the health and the social care
reflects the ways of interaction with the multiple
number of patients on the daily basis (Coughlin
and et.al., 2018).

Barriers in the communication process
 Physical barriers
 Perceptual barriers
 Emotional barriers
 Cultural barriers
 Language barriers

Ways to reduce the communication barrier
 Make the concept clear before communication with the others
 Make sure the time of the communication is good
 Use an easy Language
 Check the service user has getting the point of communication or not
 Take care of the body language, tone and content of the message

Conclusion
A communication is done with an intension of creating a shared
understanding. This dynamic process include encoding,
transmission medium, decoding and the feedback. There are some
types of communication such as Verbal communication, Non-
verbal communication, Written communication, Listening
communication and visual communication. In this discussion the
key feature of communication types and the importance of effective
communication in health and social care. Along with the barriers in
the communication process and the ways to overcome this barrier
in health and social care

REFERENCES
 Dwaipayan, B., 2022. Culture, communication and community in palliative cancer care: a
view from India. Ecancermedicalscience, 16.
 Lakin, J.R and et.al., 2019. Interprofessional work in serious illness communication in
primary care: a qualitative study. Journal of Palliative Medicine, 22(7), pp.751-763.
 Marques, C.S and et.al., 2019. Effects of traits, self-motivation and managerial skills on
nursing intrapreneurship. International Entrepreneurship and Management Journal, 15(3),
pp.733-748.
 MSed, B.E.B.B., 2018. Fostering the three Cs of nursing. Journal of Practical
Nursing, 60(4),