University Leadership Management: Emotional Intelligence Report

This report, prepared for a Diploma in Leadership Management, delves into the core principles and strategies of emotional intelligence (EI), including self-awareness, self-control, empathy, and conflict management. It examines how emotionally effective individuals contribute to achieving business objectives and outlines effective communication methods for a diversified workforce. The report also explores the application of EI in building strong workplace relationships. Furthermore, it includes a self-assessment of the student's emotional strengths and weaknesses, and provides practical methods for recognizing and responding to the emotional states of others to promote the development of EI within a team. The report concludes with a comprehensive list of references supporting its findings.

Running head: DIPLOMA IN LEADERSHIP MANAGEMENT
Diploma in Leadership Management
Name of the Student:
Name of the University:
Author’s Note:

Table of Contents
Task 1...............................................................................................................................................2
Task 2...............................................................................................................................................4
References........................................................................................................................................7

Task 1
1 a) Explaining the principles and strategies of emotional intelligence
The principles of emotional intelligence include:
Self-awareness: The concept highlights the ability of the individuals to identify their own
emotions.
Self-control: Self-control allows the individuals at the workplace to communicate freely.
Adaptability: Adaptability makes the individuals more flexible at workplace thereby, easily
handling any circumstances at work1.
Empathy: Empathy is defined as the ability to view things from everyone’s perspectives.
Conflict Management: The ability to manage conflict is essential for the leaders, as they have to
manage a diversified workforce that might encounter conflicts due to varied preferences,
opinions, and mindsets2.
The basic strategies of ensuring emotional intelligence are by paying more attention to
individual emotions daily; improving non-verbal communication, sharpen social skills, being
empathetic.
1 b) Describing the relationship between emotionally effective people and attainment of
business objectives
1 Goleman, Daniel, Richard E. Boyatzis, and Annie McKee. Primal leadership: Unleashing the power of emotional
intelligence. Harvard Business Press, 2013.
2 Cavazotte, Flavia, Valter Moreno, and Mateus Hickmann. "Effects of leader intelligence, personality and
emotional intelligence on transformational leadership and managerial performance." The Leadership Quarterly 23,
no. 3 (2012): 443-455.

Emotionally effective people ensure better achievement of business objectives. This is
because the individual has the ability to identify their emotions and not let it influence their
work. The emotionally effective individual will have the quality of viewing things from
everyone’s perspectives keeping their personal agenda aside. This will help in establishing a
strong bond with the team along with the establishment of positive working environment
thereby, making it easy to attain the business objectives successfully3.
1 c) Explaining methods of communicating with a diversified workforce with varying
cultural emotions
Effective communication is the key to the successful achievement of the organizational
goals and objectives. The various methods of communicating with a diversified workforce with
varying cultural emotions include learning how host culture best receives communication,
training the employees of the host and the home countries and assigning mentors to monitor.
Additionally, practicing open-door communication and playing by the rules of the diversified
workplace. This helps in maintaining a positive working environment at a diversified workforce4.
1 d) Explaining the use of emotional intelligence while building effective workplace
relationships
Emotional intelligence can be used for building effective workplace relationship.
According to the key principles of emotional intelligence, identifying individual emotions is
crucial. This provides an opportunity for the individuals not to let their emotions hamper their
decisions and actions professionals. Moreover, being empathetic will enable the individuals to
3 Murphy, Kevin R. A critique of emotional intelligence: what are the problems and how can they be fixed?.
Psychology Press, 2014.
4 de Grosbois, Danuta. "Corporate social responsibility reporting by the global hotel industry: Commitment,
initiatives and performance." International Journal of Hospitality Management 31, no. 3 (2012): 896-905.

view things from everyone’s perspectives. This will help the staffs to consider the perspectives
and opinions of all the employees involved and work towards achieving the organizational goal5.
Task 2
Identifying the impact of own emotions on others
My strengths include patience, spontaneity, trustworthy, team-oriented and responsible.
However, on the contrary, my weakness includes moody, strict, controlling, dominating, loose-
tongued, rude and stubborn. My patient nature helps me in listening to all the individuals in my
surrounding environment without being bias. This nature also helps me in communicating with
all the individuals being calm and composed. Therefore, due to my patient nature, individuals
around me feel comfortable in communicating and interacting with me. I am able to comfort
others due to my patient nature. Additionally, my spontaneity nature helps me in taking
initiatives and act instantly according to the current situation. This nature of me makes me
reliable for others, as they can depend on my instincts and me. I am extremely trustworthy in
nature due to which others find me reliable. Other people can trust me with their tasks, as they
have a firm belief on me that I would maintain their secret as well as complete their task
appropriately. I am extremely team-oriented that makes me think and work by considering the
perspectives of all the individuals working within the team. Due to this nature, I am able to
consider the perspectives of all the members by keeping personal agenda aside thereby, resolving
conflicts between others. My responsible nature also makes others believe in me with their
requirement.
5 Ryback, David. Putting emotional intelligence to work. Routledge, 2012.

However, my moody nature sometimes makes me flustered on others due to which lack
of communication occurs. In certain instances, my moody nature prohibits or restricts others
from communicating and interacting with me easily. My moody nature highlights other
behavioural traits within me such as dominating, stubborn, loose-tongued and strict that restricts
others from interacting with me. Due to my weakness, other tend to be hesitant in approaching
me in some need.
Recognizing and responding to the emotional states of others and promote the development
of emotional intelligence
The various emotional states encountered by others include fear, sadness, happiness,
surprise, disgust, and anger. Therefore, the methods of promoting emotional intelligence among
others include:
 Avoid interrupting or changing the subject that makes the individuals uncomfortable.
 Avoid editing or judging the feelings quickly
 Try to interconnect or inter-relate things
 Individuals need to interconnect their feelings and thoughts
 Individuals need to tune in to their unconscious feelings
 Individuals need to ask themselves every day on how do they feel
 Individuals need to reflect on their own emotions by taking some to sit down every day
 Individuals need to consider the perspectives of others
 Individuals need to be extremely observant
 Individuals need to use the pause and explore the way for developing their emotional
intelligence6
6 Brownell, Judi. Listening: Attitudes, principles, and skills. Routledge, 2015.

 Individuals should not be offended when they encounter criticism
 Individuals need to keep on practicing, practicing and practicing

References
Brownell, Judi. Listening: Attitudes, principles, and skills. Routledge, 2015.
Cavazotte, Flavia, Valter Moreno, and Mateus Hickmann. "Effects of leader intelligence,
personality and emotional intelligence on transformational leadership and managerial
performance." The Leadership Quarterly 23, no. 3 (2012): 443-455.
de Grosbois, Danuta. "Corporate social responsibility reporting by the global hotel industry:
Commitment, initiatives and performance." International Journal of Hospitality Management 31,
no. 3 (2012): 896-905.
Goleman, Daniel, Richard E. Boyatzis, and Annie McKee. Primal leadership: Unleashing the
power of emotional intelligence. Harvard Business Press, 2013.
Murphy, Kevin R. A critique of emotional intelligence: what are the problems and how can they
be fixed?. Psychology Press, 2014.
Ryback, David. Putting emotional intelligence to work. Routledge, 2012.