BSBLED802 Emotional Intelligence Training Material Report

This document is a report on emotional intelligence (EQ) training material, focusing on its impact on the workplace. The report explains the concept of EQ, emphasizing the ability to recognize and manage emotions for improved communication, engagement, and conflict reduction. It highlights the importance of high EQ for leaders and managers, detailing how it aids in understanding employee expectations, organizational culture, and mitigating misunderstandings. The report also outlines the four core skills of EQ: self-awareness, self-management, social awareness, and relationship management. Furthermore, it explores how EQ enables self-control, informed reactions, and improved risk-taking, ultimately leading to better conflict management. This material, along with other resources, supports the BSBLED802 course on leading learning strategy implementation and provides practical insights for enhancing leadership capabilities through emotional intelligence.

Emotional Intelligence
Training material

Session plan
Session name emotional intelligence
Duration of the
session
5 hours
Resources and
equipment required
for delivery
venue, computer systems, mentors, managers,
test software
Session content and
activities (including
time allocated for
each)
learning 2 hours
EQ test 1 hour
Activities 2 hour
Supporting learning
and assessment
resources
case studies, books, journals, websites, test
results

Introduction
 This presentation is mainly focused on the
learning need of emotional quotient and how
this has an impact upon the workplace.
 This presentation will be detailing how
proper knowledge of the emotion, the
engagement, communication and bonding
increases and conflict situations get
reduced.

What is emotional intelligence
 Emotional intelligence is the ability to
recognize own feelings and that of the
others to motivate the self and manage the
emotion along with relationship.
 Emotional intelligence is crucial to manage
the behavior, make critical choices and
move smoothly in the social situation.

Why Emotional quotient is
important
Emotional intelligence or quotients needs
to be high as this
Manipulate people’s biases
Lead thing
Choose better
 having clarify
Exercise clear judgment.

EQ composition
 Emotional intelligence
is made up of for core
skills like
 self awareness
 self management
 social awareness
 relationship
management.
 These work in the
realms like
 The interpersonal realm
 The intrapersonal realm
 The adaptability realm
 The stress
management realm.

Emotional intelligence and
leadership
 Having proper knowledge of the emotion of the
others is essentials for every person especially the
leaders and mangers in the organistion.
 This helps in the understanding the expectation of
both communicated as well as secret demands of
the employees.
 This enables to understand the vibe or the
organizational culture
 Conflict originated from misunderstanding can be
mitigated by the leaders who understand the
emotions of the others.

Building self management
 Emotional intelligence enable people to build self
control because proper knowledge of the self get
understood.
 Reaction upon a situation is realized
 Response of the others are understood based on
which communication can be developed
 Getting knowledge of how management of own
emotion can be mitigated.

Conflict management
 As the employees will get to know about their
choices upon emotional quotient, they will have
proper knowledge of emotion of the others.
 Reaction upon any situation will be solved.
 Employees will be able to develop more risk taking
mentality
 There will be developing the capability of controlling
panic against any situation.