Employability Skills: Performance, Problem Solving & Team Dynamics

This report delves into employability skills within the context of Travelodge Hotels, focusing on the responsibilities and performance objectives of a restaurant manager. It evaluates the manager's effectiveness against defined objectives, recommending improvements through performance appraisals, training, and enhanced communication. Motivational techniques, such as Herzberg's two-factor theory and Maslow's hierarchy of needs, are explored to improve team performance. The report addresses work-based problems, emphasizing resource management and conflict resolution, and highlights the importance of effective communication. Team dynamics are analyzed, suggesting alternative approaches to task completion. Finally, the report evaluates problem-solving tools and methods, proposing a strategy to address labor turnover and assessing its potential impact on the business. Desklib provides access to similar solved assignments and study resources for students.

Employability skills
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Table of Contents
Introduction......................................................................................................................................4
Task 1...............................................................................................................................................5
1.1 Develop a set of own responsibilities and performance objectives...........................................5
1.2 Evaluate own effectiveness against defined objectives.............................................................7
1.3 Make recommendations for improvement.................................................................................8
1.4 Review how motivational techniques can be used to improve the quality of performance......9
Task 2.............................................................................................................................................12
2.1 Develop solutions to work-based problems.............................................................................12
2.2 Communicate in a variety of styles and appropriate manner at various levels.......................13
2.3 Identify effective time-management strategies in relation to the work-based experience or in
your role as a manager at Travelodge. Present your evidence as a written report to your line
manager..........................................................................................................................................14
Task 3.............................................................................................................................................15
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals...............................................................................................................................................15
3.2 Analyse team dynamics...........................................................................................................16
3.3 Suggest alternative ways to complete tasks and achieve team goals.......................................17
Task 4.............................................................................................................................................18
4.1 Evaluate tools and methods for developing solutions to problems with reference to your
chosen organization or Travelodge Hotel......................................................................................18
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P4.2 Develop an appropriate strategy for resolving the problem of labor turnover in an
organization of your choice...........................................................................................................20
4.3 Evaluate the potential impact on the business of implementing the strategy..........................21
Conclusion.....................................................................................................................................23
References......................................................................................................................................24
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Introduction
The project report elaborates on the various roles that are required to be performed by the entire
workforce so that the objectives of the concerned hotel can be attained. Apart from that, the
report addresses the motivational techniques that can be used so as to enhance the level of
performance in a better and suitable manner. Apart from that, the project report highlights the
various work-based problems that may emerge from varied sets of operations. For the purpose,
the project report provides the solution that can assist in managing with the problems. In
addition, the report provides for the role of the team in the attainment of the goals and objectives.
The report also highlights the team dynamism along with the alternative ways that can lead to the
better management of the activities. The report also concludes on the various tools and methods
that can be used so as to attain a better and greater share in the market.
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Task 1
Introduction
This report is based on the Travelodge Hotels which has a large chain of hotels in the UK. The
report will focus on the role of restaurant manager of the hotel which has liability to manage
guest services in the restaurant. The manager has a duty that their guests have to be greeted well,
be seated quickly and get the best possible food and services. In this report, a set of
responsibilities and performance objectives will be explained in the starting and evaluation of
manager against these objectives will be done. This report will also provide some
recommendation to fill the gap in attaining performance objectives and some motivational
techniques will also define to use in the work.
1.1 Develop a set of own responsibilities and performance objectives
The restaurant manager having some significant responsibilities in the organization which is
given below:
Personal responsibility: It is essential for the restaurant manager to keep all services in an
aligned manner to provide better services to the guests of the Travelodge. The restaurant
manager has the responsibilityof arrangement of restaurant area to run operations smoothly to
provide the bestassistance on behalf of Travelodge. Greeting, seating, catering, ordering and food
delivery is the key responsibility of the manager in perspectives to guests. Either then this,
restaurant manager have to provide training to the team to implement better coordination and
guest hosting qualities in them.
Direct and indirect relationships and adaptability: The restaurant manager has to develop
direct and indirect relations with the teammates to develop a better coordination and implement
fluency in the work.
Effective decisions for the team: decision making is a part which has to take significantly by
the restaurant manager by considering the deliverables does not have to affect negatively. The
restaurant manager is also responsible to make situational decisions and long-term decision for
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the betterment of the team. Consideration of team members is also essential in the decision-
making process so the manager has to involve the staff member also in it.
Performance objectives are the milestones which help an employee to continuously grow his
contribution to the attainment of the organizational objectives. Performance objectives of the
restaurant manager are given below:
Growth in sales: It is the most significant performance objective for the restaurant manager to
attain and cross the sales of restaurant area as compared to the last financial area. This is the key
performance objectives for the restaurant manager to enhance the contribution to the growth of
the Travelodge profits and revenues.
Increase in a number of customers: It is essential for the restaurant manager to enhance the
number of customers in the current financial year as compared to the last financial year.
Ambiance, quality of service and food etc. are the significant factors which are considered to
build a better effect on the guests of the hotel.
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1.2 Evaluate own effectiveness against defined objectives
It is essential to measure the effectivenessof the manager against the defined objectives which is
given below:
Growth in sales: It is the mostsignificant objective for the restaurant manager own skills of the
managers to attain it. Analytical, decision making, communication, coordination etc. are the
same basic skills which are needed in the restaurant manager to enhance his performance to
attain this performance objective.
Enhancement of customers: This performance objective has a much need to communicate with
a guest to take their feedback and review about the services of the Travelodge. It is found that
manager is not much effective to communicate with the clients so it is essential to listen to the
clients and analyze what they want in the services which can enhance the effectiveness of the
hotel on them.
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1.3 Make recommendations for improvement
It is essential for the restaurant manager to implement these recommendations which can help
him to attain the performance objectives:
Performance appraisal system: It is essential for the restaurant manager to focus on the
contributed efforts for the betterment of the service to the guests so it is essential for the manager
to use of appraisal system based on the employee’s performance: It can help the manager to
engage employers in the work and develop a better change in the performance of the team to
provide better assistance to customers.
Training: Restaurant manager have to identify the training need of the team members which can
help them to provide better services. Hosting and greetings are the essential factorswhich create a
significant effect on the guests of the restaurant.
Communication: as it is analyzed that restaurant manager also has a need for the training on the
communication so they have to learn different types of communication style which they can use
in different situations. The communication contains listening and replies two significant factor
which helps to exchange or share views. So it is essential for the restaurant manager and other
team members to listen to the needs of the guests and make effective rely on it to communicate
properly.
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1.4 Review how motivational techniques can be used to improve the quality of performance
It is essential for the restaurant manager to implement the motivational techniques in the team to
enhance the performance of team members to maximize the contribution tothe attainment of
organizational objectives. Some motivational techniques are explained in the below which can be
used in the organization:
Herzberg two factor theories: It can be used in the company in the restaurant area to enhance
performance by motivating employees. This theory contains motivator and hygiene factors which
are explained below in the organizational context:
Motivator factor: In this category, those factors are considered which provides motivation and
satisfaction in the employees. The restaurant manager has to develop different designation in his
team to attain it employee will feel motivated (Ghazi, et. al. 2013).
Hygiene factor: These factors work on the dissatisfaction and lack of motivation in employees.
Different benefits and incentive plans have to be developed by the restaurant manager with the
help of the HR managers which help to provide a better quality of services to the guests
(Alshmemri, et. al. 2017).
Maslow’s hierarchy needs theory: It is an effective theory which works on the different types
of needs which are aligned in a hierarchy in this theory.
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Figure 1: Maslow's Hierarchy of Needs
Source: McLeod, (2018)
Different level of the needs is given below which supports to improve quality in the performance
of employees working in the restaurant area:
 Psychological: These needs are essential to accomplishing by the organizationforthe survival of
employees in the organization which helps to engage them in the work.
 Safety: Under this level of hierarchy personal and financial safety needs are considered which
helps to enhance the focusof employee in the work.
 Belonging and love need: It is essential for the team manager to develop a healthier relationship
among the team members which can help to enhance coordination in them to produce better
work.
 Esteem needs: It works on the self-confidence level of employees by providing respect from
others.
 Self-actualization: A mindset to attain a designation improves the focus and quality in the
performance of the employees (Robertson, 2016).
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Conclusion
On the basis of the abovereport, a conclusion has been developed that it is significant to evaluate
performance against the objectives to identify the needs of improvements. It helps to develop
different ways of improvement and use some effective theories to being motivated to attain the
performance objectives.
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Task 2
Introduction
The question elaborates on the various problems that may arise while conducting the operations.
Apart from various solutions has been provided for better working.
2.1 Develop solutions to work-based problems.
In relation to the operations of the Travelodge hotel, two main problems that can be faced by the
management can be elaborated as:
The first and foremost problem being faced by the authorities is that there is a lack of
management of the resources between different departments that act as a barrier to attaining the
level of efficiency. This further leads to the disturbance and delay in the working patterns. For
the purpose, management needs to take appropriate step to handle all such issues. As such the
management must ensure proper and systematic working so that the resources are utilizedin a
proper and appropriate manner leading to the better attainment of the goals and objectives.
Further provided, another problem that can be faced by the concerned group of hotels is related
to the different opinions of the different employees working in the concern. As such it becomes
difficult for the management to deal with diverse opinions. For the purpose, it is required that the
management of the Travelodge integrates the opinions of different individuals in one direction
that is reaching the goals and objectives in the desired manner.
It is advisable for the concerned hotel to manage the problems effectively that arise due conduct
of the operations so that they do not act as a barrier in the smooth conduct of the operations.
Conclusion
The question in this part concludes on the work based problems along with the solutions so that
better and enhanced functioning can be done.
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