Improving Employability and Team Performance: A Travelodge Report

Desklib provides past papers and solved assignments for students. This report analyzes employability skills and team dynamics at Travelodge.

EMPLOYABILITY SKILLS

TABLE OF CONTENTS
Introduction......................................................................................................................................1
Task 1...............................................................................................................................................2
1.1 Develop a set of own responsibilities and performance objectives.......................................2
1.2 Evaluate own effectiveness against defined objectives.........................................................3
1.3 Make recommendations for improvement.............................................................................4
1.4 Review how motivational techniques can be used to improve quality of performance........5
Task 2...............................................................................................................................................7
2.1 Develop solutions to work-based problems...........................................................................7
2.2 Communicate a variety of styles and appropriate manner at various levels..........................8
2.3 Identify effective time-management strategies......................................................................9
Task 3.............................................................................................................................................10
3.1 Explain the roles people play in team and how they can work together to achieve shared
goals...........................................................................................................................................10
3.2 Analyze team dynamics.......................................................................................................11
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................12
Task 4.............................................................................................................................................13
4.1Evalutae tools and methods for developing solutions to problems......................................13
4.2 Develop an appropriate strategy for resolving a particular problem...................................14
4.3 Evaluate the potential impact on business of implementing the strategy............................15
Conclusion.....................................................................................................................................16
References......................................................................................................................................17

LIST OF FIGURES
Figure 1: Motivational model..........................................................................................................5

LIST OF TABLES
Table 1: Communication need letter to management......................................................................8
Table 2: Employee induction package for Travelodge employee.................................................10

Introduction
Recent business competitiveness requires employers to recruit and promote employees through
employability skills that refers to transferable skills that can altered for dispensing position to an
individual of being employable. As employee of Travelodge, the study will develop objectives of
own performance or responsibilities by evaluating effective objectives against defined ones by
creating necessary recommendations and review quality performance motivational techniques.
Further, report will emphasize on work based problems by dispensing relevant solutions and
identify strategies of time-management. It will communicate problems occurring in Travelodge
through formal letter. Moreover, employee induction pack will contain team importance for
sharing similar goals by analyzing team dynamics effectively that suggest alternative methods
for accomplishing goals and tasks. Lastly, report will develop methods or tool for providing
solutions related to labour turnover by explaining business impact in context to Travelodge.
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Task 1
1.1 Develop a set of own responsibilities and performance objectives
Employer always displays job specifications regarding vacancies in organisation. It is essential
for employees to maintain dignities through their objectives of skills and responsibilities for
setting higher standards. It prepares employee to focus on organisational challenges. I have been
working in Travelodge as HR manager that defines my role such as planning, recruiting, hiring,
interviewing etc (Moss, 2018). Based on my job, objectives of performance and prior
responsibilities consist of:
Own Responsibilities
 As HR manager, I must ensure about my capability of establishing indirect and direct
relationships within campus that includes customers as well as my employees.
 Adaptability is important to determine business crisis and change according to upcoming
circumstances and preparing employees to get adjust and follow the change initiated in
organisation.
 Awareness of employment rights will benefit entire team members to identify their rights
within organisation which will be conveyed by me through guidelines and policies.
 Able to take important decisions related to selection and recruitment of employees for
preparing better workforce.
Own Performance Objective
As HR manager my objective is to monitor the performances of employees by focusing on ideas
and strategies that will impact positively on productivity of Travelodge. Further, basic needs of
consumers at hotels will provide on time for dispensing satisfaction through expertise services of
hotel staff and employees (Collet, et.al, 2015). For preparing employees for best performance
individual appraisals will be introduced by me that will include salary increase, paying bonuses,
job rotation, promotion etc that will provide idea to management for conducting training
sessions.
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1.2 Evaluate own effectiveness against defined objectives
In above task, I have developed my performance and responsibilities for achieving Travelodge
objectives that consist of dispensing best services to business travellers with signature king size
bed, speedy Wi-Fi, bumper breakfast etc. It is beneficial for me to evaluate my own effectiveness
by eliminating desired objectives that includes the following:
 It is necessary for me to have active participation in organisation’s procedures and
policies as HR manager (Peeters, et.al, 2017). For grabbing this objective I will be
requiring to initiate new policy frameworks for existing and new employees.
 I must aim to retain competent and skilled organisational employees by using tools of
motivation through performance appraisals that aids in empowering employees morale
that will boost productivity quality.
 Recruiting and selecting best employee for right vacancy will be my next objective. In
this task, I must follow better proceedings for appointing new employees by examining
candidates through test and interview by conveying selection criteria according to
which preparation will be completed by candidates.
 Rules and regulations will be communicated to employees that makes task easier for
completion according to organisational working culture. My objective is to give better
understanding of process and methods by explaining their rights and laws for securing
their posts.
 My guidance to employees will include information of using resources in effective
manner for satisfying consumer at large level which will impact the productivity of the
organisation by enhancing employee’s morale and confidence (Adeyinka-Ojo, 2018).
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1.3 Make recommendations for improvement
Business activities of organisation must include strategies and plans that aids in attracting large
number of consumers in Travelodge. For example – The pricing strategies of rooms and stays are
charged for saving rates and providing flexible offers. The major objective of Travelodge is to
dispense service to business class people for which they have planned their interiors. The service
at hotels requires high knowledge and experience for dealing with business activities. During my
growth period I found that my interaction skills were weak with my peers and managers that
showed my low confidence while dealing with corporate personalities (Chen, et.al, 2018). I am
still requiring explaining clear thoughts that are limited possessed in my personality.
Therefore, improvement in my personality is necessary by planning certain methods. My practise
of improving skills and responsibilities as manager must includes the following points that will
deter mine my job personality which are as follows:
 I must focus on employee’s performance continuously and must have replacements for
dealing with organisational vacancies.
 Based on employee knowledge and skills employees must be encouraged for completing
their tasks which will remove employee from their zone of comfort.
 Career of employees is necessary to develop through training and development sessions
that must be conducted from time to time from initiating latest technologies and ideas for
serving customers.
Hence, aforementioned functions and plans have been started by me for dealing with issues and
boosting sales of Travelodge as manager by increasing communication within organisational
employees (Jackson, 2015).
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1.4 Review how motivational techniques can be used to improve quality of performance
Travelodge has faced several issues in satisfying customers that include booking problems that
frustrates customer’s at large scale. It is essential for HR manager to maintain coordination with
employees through motivational techniques that aids in removing certain barriers by enhancing
business activities (Vlacsekova and Mura, 2017). The motivational theory for increasing
employee morale for improving quality includes:
Maslow Hierarchy Needs Theory
Figure 1: Motivational model
(Source: The Hierarchy Needs, 2018)
The theory is introduced for motivating employees for fulfilling their several needs for which
tasks are completed effectively by employees by maintaining quality. The needs of employees
consist of physiological needs that include food, drink, and warmth. Security needs that includes
order, security, freedom etc. Social need includes affection, friendship, relationships etc. The self
actualization needs includes status, dominance, prestige etc for which an individual works.
Through the motivational theory managers must motivate to fulfil their needs that are mentioned
in theory by providing quality services to Travelodge by satisfying global customers.
Irrespective of motivational theories the manager must aim at providing certain techniques for
encouraging employee’s morale for improving quality of services which are as follows:
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Rewards and Incentives – Employees focus on removing booking barriers through online mode
will require proper plan for initiation (Morgan, 2016). It is responsibility of managers to dispense
rewards for best performers through financial mode that will directly boost their interest towards
achieving the organisational goal. Moreover, it will increase self motivational factors such as
efficiency, confidence; positive thinking that will prepare employees to achieve their desired
goal by focusing on organisational incentives.
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Task 2
2.1 Develop solutions to work-based problems
Work-based problems in organisation occurs when better coordination and efficiency is absent
within management and employees. The solutions and structure of organisation creates issues in
conducting business practises as employee’s satisfaction levels become lower. As HR manager
in Travelodge different problems are identified while initiating and completing task that directly
impacted decision making processes which are as follows:
Backward Employee Retention Strategies – The ex-employees has shared their working reviews
on Travelodge website that mentioned high work pressure such as after completing shifts calls
are continued from customers for whom they had to work extra hours in hotel (Cunningham and
Dawes, 2016). This shows low employee satisfaction that pressurizes them to switch their job.
For retaining employees the manager must focus on listening employee grievances by supporting
their ideas and problems. The management can also provide extra financial benefits for retaining
employees in intense pressure such as increase in salary or extra charges for extra hour working.
Communication Issue – Recently, Travelodge recorded huge complaints for online payments
that become necessary to communicate with their technical team. It needed communication
channels among management and employees that was found missing. It created problems as
customers got angry and didn’t have opportunity to enjoy Travelodge services. Still the issues
are not being conveyed to workers due to which customers facing discontentment. It is important
to clear such issues by communicating with employees and management by conducting meetings
for discussing issues and finding solutions that gives effective results by solving consumer issues
instantly (Scherer and Rasche, 2016).
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2.2 Communicate a variety of styles and appropriate manner at various levels
Table 1: Communication need letter to management
“Letter to Senior Management”
To,
Senior Manager of Travelodge Hotel
Date: 21st January, 2019
Subject: For accomplishing communication channels in organisation for solving problems.
Respected Sir,
The letter is incorporated to inform you that different problems have been determined in working
structure of Travelodge that has been listed from customer reviews and complaints that included issues in
room bookings and online payment methods (Mehrabian, 2017). It is important for employees to identify
the sensitivity of issues which requires effective communication channel between employees and
management. Hence, letter is written for listing different communication channels suggestion that are
essential in Travelodge and requires your permission for practising.
Firstly, method of verbal communication will help in conveying necessary information through
presentations, planning meetings for explaining major business purpose for solving. Aptitude discussions
will provide variety of ideas for dealing with customer problems by communicating with each other in
group. Employee gatherings at one roof aids in dispensing objectives and aims of organisation to
employees for achieving goals planned. Another form of communication can be initiated known as non
verbal communication that includes signs, symbols or actions from which employees gets to know their
duties and responsibilities by looking body signs without discussing further. It is also important to
introduce communication through mails, newsletter, blogs, telephone or video conferencing that helps in
solving business barriers (Burgoon, et.al, 2016).
Aforementioned communication channels will provide benefits to remove barriers at large level as
interaction path must be clear within management and employees for satisfying customers at global level.
Yours Obediently
HR Manager, Travelodge
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