Employability Skills: A Report on Travelodge's HR Management

Desklib provides past papers and solved assignments. This report analyzes employability skills and HR strategies at Travelodge.

EMPLOYABILITY SKILLS

TABLE OF CONTENTS
Introduction......................................................................................................................................1
Task 1...............................................................................................................................................2
1.1 Develop a set of own responsibilities and performance objectives.......................................2
1.2 Evaluate own effectiveness against defined objectives.........................................................3
1.3 Make recommendations for improvements...........................................................................4
1.4 Review how motivational techniques can be used to improve the quality of performance. .5
Task 2...............................................................................................................................................6
2.1 Develop solutions to work-based problems...........................................................................6
2.2 Communicate in a variety of styles and appropriate manner at various levels.....................7
2.3 Identify effective time-management strategies......................................................................8
Task 3...............................................................................................................................................9
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals.............................................................................................................................................9
3.2 Analyze team dynamics.......................................................................................................10
3.3 Suggest alternative ways to complete tasks and achieve team goals...................................11
Task 4.............................................................................................................................................12
4.1 Evaluate tools and methods for developing solutions to problems.....................................12
4.2 Develop an appropriate strategy for resolving a particular problem...................................13
4.3 Evaluate the potential impact on the business of implementing the strategy......................14
Conclusion.....................................................................................................................................15
References......................................................................................................................................16

LIST OF TABLES
Table 1: Formal letter explaining communication channel.............................................................7
Table 2: Employee induction package.............................................................................................9

Introduction
The employability skills refer to skills that are transferable by making an individual employed.
The employee outlines the skills set that include subject knowledge and technical understanding
that is employer requirements. The report will aim at developing performance and objectives by
creating necessary recommendations in reference to Travelodge that is determined as the
provider of accommodation services in the UK. The quality of services will be achieved through
motivational techniques for Travelodge customers. Further, the report will explain work-based
problems with their services by explaining the importance of communication in Travelodge by
further explaining time management strategies. Moreover, the study will determine the
significance of team for fulfilling shared goals by analyzing team dynamics and through
suggestions for completing tasks. At last, the report will identify different problems in
Travelodge for solving by tools and appropriate strategies that will evaluate the potential
influence of strategy implementation on business.
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Task 1
1.1 Develop a set of own responsibilities and performance objectives
The employers in organisation display or advertise job vacancies through job specifications that
are essential for employees for identifying skills and abilities according to job requirements by
higher learning level. Focus on abilities aids in developing employee's morale for accepting the
challenges. As an HR manager at Travelodge I have been allotted various duties such as
recruiting, planning, coordinating, interviewing etc (Hampf, et. al., 2018). According to the job
role of HR, I have developed my own responsibilities that consist of:
 The job of HR manager requires developing my personal responsibility that needs
investigating my own selection techniques regarding organisational decisions that will
enhance my career chances in Travelodge.
 Focusing on strengthening employee relations that aids in extracting quality results from
team members through regular motivation and encouragement from the HR manager.
 Adaptable nature is necessary for HR manager that identifies business threats and
weakness by dispensing solutions to deal with hard conditions by setting employees for
adjusting the change and techniques.
The objective of Own Performance
The Travelodge hotel has an HR manager that contains different performance objectives that are
essential for identifying my calibre. My basic objective is to monitoring and setting objectives
of performance from employees that will determine the employee's performance graph based on
selected targets. I must learn different methods of analyzing the work of employees that include
appraisal systems that bring better results through bonuses and promotions (Collet, et.al, 2015).
The quality and performance can also be judged through paired comparison, rankings etc that
help HR to boost their own performance results.
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1.2 Evaluate own effectiveness against defined objectives
As Travelodge HR manager, I established objectives of my responsibilities and performance by
preparing according to Travelodge requirements that consist of satisfying employees through
services of speedy Wi-Fi, signature king size bed, free stays of 16-year kids, bumper breakfast
etc that needs the best management between employees and higher authorities. As Travelodge
has variety objectives that are essential to pertain but I must focus on my effectiveness by
minimizing the required objectives for getting higher benefits in the organisation as HR manager
that are discussed below;
Hotel Rules and Regulations – It is important to convey hotel culture and rules to employees
from which they will complete their task (Scott, 2016). As an HR manager, I should explain
working styles and process to employees for providing job satisfaction through their legal laws
and rights against the organisation.
Retaining Employees – I must learn and understand the importance of retaining employees by
using different techniques such as appraisals and promotions that will eliminate high employee
turnover circumstances by constantly increasing service quality and production in Travelodge.
Complying with HR Policies – In Travelodge, the manager runs hotel by inspiring and
motivating a team that maximizes profits and sales by conducting brilliant channels of
communication. Hence, I must focus on understanding HR policies of the organisation that will
make easier for enhancing my job duties by making employees understand the goals and
achieving importance.
Employee Selection – HR manager reassigned to heir suitable candidate for job vacancy by
conducting interviews and professional proceedings that are essential for me to practice by
explaining selection methods to candidates (George, 2015).
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1.3 Make recommendations for improvements
Hotel industry requires maintaining attracting plans and strategies for increasing their sales and
customers. In Travelodge, rates strategies have planned accordingly that aids in saving consumer
money by dispensing flexibility in orders through negotiation. The interiors and hotel campus
has been developed for giving priority to business class people under which they have strategies
to provide free breakfast and free stays for 16-year children for attracting numerous customers. It
is essential for understanding a business practice that provides experience and knowledge of the
hotel industry (Cottrell, 2015). While dealing in corporate sector I found my communication
skills weaker through low confidence that hesitates me when the customer arrives. Improvement
of skills is important in my personality for polishing my performance according to job
responsibility by clarifying my thoughts with Travelodge people which are elaborated below.
As a manager, I must prepare myself to improve performances of employees by setting back up a
plan that consists of replacements for unrated employees for getting better market positioning. It
is also necessary for employees that they should be removed from their comfort zones through
motivation and encouragement that will provide chances of achieving higher quality services to
customers by satisfying the best accommodation services. My job role is tough but I must focus
on providing training and development programs to employees according to their skills and
abilities development by guiding through advanced technologies and changing market trends.
The above recommendations must be enhanced by me for developing employee’s contribution in
quality services that will improve my performance too (Taylor, 2016).
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1.4 Review how motivational techniques can be used to improve the quality of performance
Travelodge recently faced certain challenges that frustrated and dissatisfied customer by creating
booking problems. It is important as an HR manager to guide their employees for eliminating
such issues through coordination and interaction by developing problem solution. It will directly
help employees to boost their confidence that will minimize barriers from the business. As a
manager, the practice of motivation will prepare employees for achieving their targets by
focusing on the theory of motivation that comprise of Maslow Hierarchy Needs that is developed
for motivating employee that aimed at fulfilling regular needs by completing the task on time.
Based on theory, human needs include security, physiological, social and self-actualization needs
(Hardcastle, et.al, 2017). The employees of Travelodge must be motivated by focusing on four
needs that will enhance customer satisfaction by quality services.
Motivational Techniques
The moral of employees can be increased for completing their tasks by initiating techniques that
are essential for motivation which is discussed below:
Financial Motivator – The work is accomplished by money for engaging and encouraging an
individual. It is dispensed to employees in form of salaries, bonuses, wages, profit sharing,
medical reimbursements etc. They are terms that motivate employees in Travelodge for giving
quality services.
Employee Participation – The subordinates in the organisation gets accomplishment and
affiliation feeling from the motivational tool. The process of decision making in business
promotes mental and physical involvement of employees (Vlacsekova and Mura, 2017). It aids
in strengthening employee and organisational relation through faith and trust in dispensing
quality services to global customers reaching Travelodge.
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Task 2
2.1 Develop solutions to work-based problems
Organisations face problems and challenges that exist in working systems that are affected by
low efficiency and coordination that is required among the employees and management. The
working structure and culture in an organisation are impacted by low employee satisfaction that
minimizes the quality of the product. As HR manager different problems have been rectified in
Travelodge that includes interruptions in online booking, online payment, excess workloads,
unable to reach by calls that disturb the overall functioning of hotel industry (Schein, 2017). The
decision-making process in a firm is affected by the following reasons that are as follows:
 Communication barrier is a problem in work-based areas that brings problems in the
results of the organisation. It is essential for the hotel industry for strengthening
interaction channels in firm regarding task explanation and understanding to employees.
Customers are highly irritated in case they are not able to contact or communicate with
hotel receptionists. It is due to an interaction barrier that is essential for a manager to
remove. For example – the hotel Travelodge customers are constantly facing barriers to
booking online hotels that require special assistance for solving the problem by
communicating.
 Retention plans for employees in an organisation requires getting strong. It occurs when
the culture of an organisation is highly strict and pressurizes employees to work under
burden and loads that decrease their working interest (Aguenza and Som, 2016). The
work-based problems increases due to such reasons that are essential to solving by
organisational managers to satisfy employees. For example – Travelodge employees
leaving a job due to excess work pressure.
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2.2 Communicate in a variety of styles and appropriate manner at various levels
Table 1: Formal letter explaining communication channel
“Formal Letter to the Senior Management”
To,
The senior management
Travelodge Hotel
Date: 28th January 2019
Subject: Need for enhancing communication channels to resolve organisational problems.
Respected Sir,
The letter is written for informing you about organisational problems that are increasing daily in
Travelodge campus that is continuously affecting the working structure. (Bello and Zeadally, 2016) The
issues are confirmed by reviews of customers that have included in website and suggestion boxes of
Travelodge regarding online bookings and payments. Hence, it is important for you to understand the case
sensitivity and requires allowing developing communication channels for eliminating such issues by
creating a path for conveying techniques for problems. As a manager, different communication channels
have been discussed from which your selection is important.
First, non-verbal communication must be focused on that consist of actions, symbols or signs that is
beneficial in an organisation as by just watching signs the employees will rectify their responsibilities and
tasks. Second verbal communication refers to a method in which information is presented in form of
meetings and presentations that explains the solutions for dealing with a business crisis. Collecting
employees at single place aids in discussing problems that bring huge suggestions in Travelodge. Further,
different styles of interacting consist of telephone, emails, blogs, video conferencing, newsletter etc that
are beneficial for business growth by satisfying consumers on regular basis (Burgoon, et.al, 2016). The
methods that are mentioned required your approval to start and establish for avoiding problems with the
better communication channel between employees and management.
Thanking You,
Yours Obediently
Junior HR Manager, Travelodge
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2.3 Identify effective time-management strategies
Travelodge is constantly facing issues regarding their services that discontent customers due to
low rated services that spoils brand name. The negative results have been collected from issues
of online booking, poor facilities of parking and online payments that decrease sales and profits
of Travelodge. It is necessary for arranging duties and activities of employees that provide best
and quality services to customers at hotels (Malkoc and Tonietto, 2018). As a manager, the tasks
and roles should be managed according to problems and crisis for charging the best services to
customers. There are various time management plans and strategies that are essential to
coordinate functioning in Travelodge that includes the following:
Maintaining Objectives – The manager must aim at setting objectives that should include tasks
and process for completing it. The goals and targets must be fulfilled by eliminating the issues
through proper planning and strategies. For example – an increase in sales is important for hotel
Travelodge that needs focus on solving online booking crisis as it brings profits to campus.
Prioritizing Workloads – The manager must plan according to problem or crisis that hits the
functioning of the business. It is essential for tracking major issues that require solutions through
proper understanding. Hence, the time off work could be managed by giving priority to that work
which is important in the organisation to solve.
Task Time Estimation – The task can be accomplished by focusing on predicting the time taken
for completing a specific task (Cox, 2018). In Travelodge, the task recording should be done
with their timings that will help in achieving expected goals without wasting customer and
employee time.
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Task 3
3.1 Explain the roles people play in a team and how they can work together to achieve shared
goals
Goals accomplishment in the organisation is enhanced through employee induction pack by
setting internal structure and culture that minimizes employee turnover and exceeds productivity.
The employees in Travelodge are aimed at achieving personal goals that are directly impacting
the low results in achieving organisational goals. Recently the employee turnover is regularly
increasing due to which three employees are given vacancies. For new employees, the manager
has planned to develop employee induction pack for assigning duties and training employees
according to the task that will create deep understanding to employees about working in a team
(Hayano, et.al, 2016). The below table contains an induction program that is essential for
employees to follow till probation.
Table 2: Employee induction package
Session Guidelines
Organisation Introduction Travelodge is the service provider of accommodation facilities across the
UK that satisfies customers by dealing with problems in booking hotel
rooms.
Team Members
Introduction
The professional culture and norm must be followed by organisations by
properly studying the organisational chart based on a person's job role.
Understanding the
Working Area
The employee must aim at studying and understanding the campus of
organisation for identifying their working area for getting satisfaction
regarding facilities.
Performance Rules The rewards or appraisals are dispensed according to the production of
employees in non-financial or financial terms.
Training and
Development Plans
The training schedules, timings, days, shifts are properly explained that are
essential for employees to follow and understand. The new entries have to
focus on training programs by prioritizing work and objectives.
Probation Employees have to move according to regulation and rules for probation
(Hornsby, 2018).
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