Employability Skills for Training Managers at Travelodge

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[EMPLOYABILITY SKILL]

Contents
INTRODUCTION............................................................................................................................. 1
TASK 1............................................................................................................................................ 2
1.1.............................................................................................................................................. 2
1.2.............................................................................................................................................. 3
1.3.............................................................................................................................................. 4
1.4.............................................................................................................................................. 5
TASK 2............................................................................................................................................ 7
2.1.............................................................................................................................................. 7
2.2.............................................................................................................................................. 8
2.3............................................................................................................................................ 10
2.4............................................................................................................................................ 10
TASK 3.......................................................................................................................................... 11
3.1............................................................................................................................................ 11
3.2............................................................................................................................................ 13
3.3............................................................................................................................................ 15
TASK 4.......................................................................................................................................... 16
4.1............................................................................................................................................ 16
4.2................................................................................................................................................ 17
4.3............................................................................................................................................ 18
CONCLUSION............................................................................................................................... 19
REFERENCES.................................................................................................................................20

INTRODUCTION
Employability skills referred to a set of transferrable skills that are required to be possessed by
an individual so as to make them employable. These are the general skills that are required in
the job. The purpose of this assignment is to throw light on a general set of skills that are
required to achieve performance objectives (Jackson, 2015). The skill provides knowledge for
the evaluation of the effectiveness of performance and attainment of organizational objectives
in a better way.
The assignment aims to reflect life skills and individual capabilities that are required to be
possessed by a training manager at Travelodge for effectively carrying out his role. Moreover, it
provides tools and techniques for effectively managing the employee's performance at the
Travelodge hotel (Dreischulte et al., 2012).

TASK 1
1.1
A designed methodology needs to be developed for constant management and self-
management for the purpose of enhancing the progressive level of work. As a training manager
at Travelodge, I need to set my personal goals and performance objectives in order to analyze
own strength and weakness (Charmaz, 2012).
As a training manager, I must make efforts so as to synchronize my personal goals along with
professional goals. Proper alignment of individual skills and capabilities will help to meet the
organizational objectives along with performance objectives. The performance targets and own
responsibilities can be developed through:
 Planning – This refers to laying down objectives and goal and provides the method of
education so as to convert action into ideas. It also considers the aspects of evaluating
threats at first (Main, 2012).
 Performance - As a training manager, I need to develop my performance with the
management of time and also consider need to revise the development plan through
support from colleagues and other executives.
 Replicating - This could be done through by outlining the replication and recognizing the
opportunity for forthcoming progress.
Furthermore, it is required to understand my personal responsibilities with respect to the best
utilization of human skills and enhancing their knowledge. This will help in developing positive
work culture across the organization and setting performance objectives for each individual in
order to improve the quality of service (Lotko et al., 2016).

1.2
There arises a need to evaluate individual performance against the desired performance for the
purpose of evaluating the effectiveness in executing various activities of the organization. The
evaluation can be done against pre-defined objectives and targets and also using the various
techniques and tools (Kole et al., 2015).
As a training manager at Travelodge, I need to evaluate my interpersonal skills that will help in
executing my performance in a proper manner. This evaluation enables me to achieve the
expected level of desired performance (Levi, 2015).
The personal capabilities and effectiveness at Travelodge hotel can be evaluated against
defined goals and targets.
Responsibility of individual work
This requires considering the scope of my work with respect to training manager at
Travelodge and determining the priority of overall work that is required to be completed
within a specific time. Thus, it is required to motivate the individuals and team in order
to improve the sense of commitment.
Supervising the changes
The supervision needs to be done from time to time for the purpose of external
monitoring of the individual's work so as to make necessary changes with respect to
their job role. Henceforth, initiating changes will help the manager in planning the
future course of actions and strategies (Fitzgerald et al., 2011).

1.3
Travelodge Hotel needs to adopt certain measures that will improve the performance or
effectiveness of an individual as well as providing ways for developing future aspects.
Following are the recommendations for further improvements:
 Adaptability
The employees at the workplace should be trained enough so as to accept the dynamic
conditions that change frequently at the workplace (Glover, 2013). Moreover, it is
essential to motivate the individual so as to provide quality services to the clients and
guests at the hotel.
 Focus on personal growth
It is hereby recommended to the organization to work for personal growth and
development through effective training sessions and development programs. Moreover,
it is essential to satisfy individual needs and issues so as to provide a chance to prosper
and grow (Koch, 2011).
 Involvement of other workers
Travelodge hotel may consider the need to involve other workers that will help in
generating strong team base for the organization.
 Monitoring feedbacks
The valuable feedback received from the client and guests needs to be reviewed for the
purpose of improving the effectiveness and performance of the workers (Lim, 2012).

1.4
There are various motivational theories given by various people that help to explain the needs
of human and thereby provides ways for the fulfilment of those needs. The use of motivational
techniques can provide numerous benefits to the Travelodge hotel in satisfying the different
needs of employees (Kole et al., 2015).
The theory provided by Maslow can help to satisfy the physical, safety, self-esteem, social and
self-actualization needs of individuals at the workplace. This theory plays an important role in
coordinating and integrating the efforts of individual employees towards the achievement of
organizational goal.
Figure: Maslow’s Hierarchy needs theory
Source: Koch, 2011

The monetary and non-monetary methods that can be used to motivate the employees at the
workplace are as follows:
 Providing conveyance
Another form of motivating the employees at Travelodge is reimbursing the conveyance
charges to the employees at the Travelodge hotel (Jackson, 2015). Transportation
The non-financial assistance can be provided to the employees by way of providing
transportation facility at free of costs. Perk provisions
These are the non-financial benefit that is given to employees at the time of retirement
in a lump sum. This can further motivate the employees in order to do their work in the
best possible manner. Prizes
It includes rewards and appreciation given to employees for their work done. This
enables the manager at Travelodge hotel so as to improve the hotel performance in the
future (Howard, 2012).

TASK 2
2.1
Travelodge is currently facing the many troublesome issues on account of complex
organizational structure, risk management and other quality issues. Also, the performance of
the team is hampered and they are unable to achieve the desired targets. Furthermore, there is
a lack of communication among the executives and the line staff and thereby leading to a crisis
in the current scenario (Kremer and Hammond, 2013).
As a training manager at Travelodge, I need to develop effective solutions for redressing the
problems and meeting the prescribed criteria so as to meet the desired quality in contingency
time.
The solutions to the work based problem can be developed as follows:
 The organizational structure should be defined and established
 Assigning individual roles and responsibility for the proper execution of activities at the
hotel.
 Appreciating the feedback from users of service so as to identify the issues and
developing ways of resolving them (Kole et al., 2015).
 The organization should use proper channels of communication in order to avoid errors
or mistakes.
 Travelodge hotel needs to focus on providing user-centric service so as to satisfy the
needs in the best possible manner.

2.2
Communication plays a significant role in exchanging and sharing information or ideas within
the organizational structure. It is considered to be an important aspect of developing
employability skills.
FORMAL LETTER
Travelodge UK
Ernakulam Road, UK
1st May 2019
Contact:07543588948
Email Id: Travelodge.uk.co
Mr Mathew Smith
Travelodge Ltd UK
Octon, Thames, AX4 8MT
Attention to the senior manager of the hotel
Dear Mr Mathew Smith,
Travelodge is the most successful hotel brand that has its chain across the countries. The
purpose of this letter is to draw the attention of senior manager toward practising
employability skills in the organization. The use of ICT technology can help in maintaining a
proper flow of information and providing the medium so as to address important issues at the
workplace. The four aspects of reading, writing, hearing and communicating needs to be
considered for adhering various issues at Travelodge hotel (Main, 2012).
Besides this, the use of proper mailing system can help the organization to manage the flow of
work in a professional manner. Thereby, it is required to integrate effective management

practices at the hotel by way of notice boards and big conferences.
Memo
Thames, UK
Travelodge UK
Thames, London
Date: 1st May 2019
From: Customer Care Assistant
CC: Customer Service Manager
To: All Employees
Subject: Mechanism so as to provide a solution to the communication issues.
This is thereby to inform all the employees that there is a widespread impact on the quality of
the management due to improper flow of communication across the organizational culture.
This tends to impact the performance objectives and individuals' performance at the hotel
(Lotko et al., 2016).
It is hereby informed to all the employees through this memo that a training session is going to
be conducted from 1/06/19 to 15/06/19 at the conference hall. The purpose of the training
sessions is to provide clear rules and information to everyone in the organization. Hence, it is
requested to attend the training program on time and provide their good cooperation and
support in order to maintain a good and healthy culture across the organizational environment.
Warm Regards
Customer Care Assistant
Jimmy era

2.3
The application of time management strategies is essential so as to manage the state of affairs
and other activities at the Travelodge hotel. It is an important skill that is required to be
managed by the training manager at the time of giving effective training to the apprentices.
Besides this, time management has an important relation with the employability skill and is
considered as an important aspect for the job role of training manager (Lim, 2012).
The effective time management strategies that are suitable according to the current scenario
of Travelodge hotel are as follows:
 The team at the hotel should give prioritization to high-value activities.
 Get the work done with efficient and talented employees.
 Prepare a dynamic task list and make effective utilization of time.
 Focus on minimizing the interruptions.
 Prepare a checklist so as to plan the work.
 Automate the flow of work through the use of recurring apps (Levi, 2015).
