A Report on Employability Skills at Travelodge Hotel

This report analyzes employability skills within the context of Travelodge, a hotel chain. It begins by outlining the author's responsibilities as a hotel manager, including financial management, planning, and customer service, along with the objectives for achieving company goals. The report then evaluates performance effectiveness, emphasizing the importance of skill identification, responsibility acceptance, comparison with standards, and adaptability to changes. Recommendations for improvement include fostering teamwork and attending training. Motivational techniques such as creating a positive work environment, setting goals, providing incentives, and recognizing achievements are discussed. The report identifies work-based problems, such as internal conflicts and ethical issues, and proposes solutions. It also explores different communication styles used within the organization, including verbal, nonverbal, interpersonal, and mass communication. The report concludes by summarizing the roles of team members, team dynamics, and alternative approaches to task completion and achieving team goals. The report also evaluates tools and methods for developing solutions for pitfalls and appropriate strategies for resolving obstacles.

Employability Skills

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Own responsibilities and performance objectives.................................................................1
1.2 Evaluate Effectiveness against defined Objectives...............................................................2
1.3 Recommendations for improvement......................................................................................3
1.4 Motivational techniques for improving performance............................................................3
TASK 2............................................................................................................................................4
2.1 Work based problems and their solutions..............................................................................4
2.2 Communication of different styles........................................................................................5
2.3 Effective time management strategies in relation to work based experience........................7
TASK 3............................................................................................................................................8
3.1 Roles of people in a team.......................................................................................................8
3.2 Team dynamics......................................................................................................................9
3.3 Alternative ways to complete tasks and achieve team goals.................................................9
TASK 4..........................................................................................................................................10
4.1 Evaluating tools and methods for developing solution for pitfalls......................................10
4.2 Appropriate strategy for resolving obstacles.......................................................................12
4.3 Evaluating potential impact on business..............................................................................12
CONCLUSION..............................................................................................................................13
REFERENCES..............................................................................................................................14

INTRODUCTION
Employability is defined as “the capability of doing something and maintain employment
in organisation”. An individual skill should be developed inside or outside which can help them
to retain in organisation for a long period of time. It also gives an opportunity to people to
identify their current skills which will help them to identify suitable job for itself (Aarabi,
Subramaniam and Akeel, 2013). Present report is based on Travelodge company, who is
providing services in hotel sector. The aim of this company is to become favourite hotel for
customers in value. Their strategy is to upgraded Travelodge room which includes innovative
designs and has been created on the basis of feedback customers. In this present report, own roles
and responsibilities has been explained in order to achieve own goals and objectives. Further,
solution has been provided regarding work based which gives experience to manager to perform
their roles. Along with this; different communication styles have been discussed which are used
by organisation at different level. Moreover, roles of people have been discussed and alternatives
ways are explained in which employee can complete their task. In last, appropriate tools and
techniques has been used by organisation to resolving worker’s issues.
TASK 1
1.1 Own responsibilities and performance objectives
There are certain important roles and responsibilities which is essential to fulfil in an
appropriate and efficient manner in a hotel manager job. With great position, great
responsibilities come. Being a manager, I have to manage financial management, planning, the
accountability of budgeting, arranging and direction of hotel services consisting front house
work include reservation, reception, housekeeping and beverage and food management.
Travelodge is a large organisation with 200 hotels around all over U.K. I have to ensure that
management of everything from client service to budgeting, financing is done by the end of the
day and for the next day. In organisation, it will help me to achieve my objectives also.
Here are some roles by being a manager of Travelodge.
Responsibilities-
 I have to organise and plan Food and catering system and accommodation.
 I have to control the expenses as well as manage financial plans and build budgets.
 I have to handle the promotion and marketing of the business.
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 Manage the records of finance and sales and margins and targets.
 Analyse revenue management planning and sales figure.
 Allocation of work in staff and changing in the organisation work structure
 I have to meet customers and greet and please them
 I need to supervise supplies, maintenance, and make sure that everything is running
smoothly.
1.2 Evaluate Effectiveness against defined Objectives
Performances of individuals can be evaluated on the basis of the goals and objectives
which he had to achieve for Travelodge. These goals should be specific and measurable in
nature. Evaluation of own effectiveness of a person is important in order to work in an
organisation where plans and procedures are followed by employees in relation to their assigned
task. This can be effectively achieved if persons carry out all the activities in defined ways:
Identification of Skills: A person should identify his skill and capabilities in order to
complete the task of organisations in planned ways (Andrews and Russell, 2012). Person should
be successful in achieving goals of firms. They should compare themselves with other employees
in order to know about their capabilities and their contributions towards development of
organisation.
Acceptance of Responsibility: A person should successfully complete all his activities
in order to become successful person in life. Responsibilities helps in making a person dedicated
towards their work and thus they put all their efforts in achieving business goals. This is one of
the important ways which are helping in evaluating performances of individuals at work places.
Comparing with different standards: A person should have capabilities to compare
them with other persons in respect to their skills and abilities. This helps in identifications of
week areas so that persons can work on it in order to improve them.
Manage Changes: A person should have abilities to change themselves according to
modifications that are taking place at Travelodge. This helps persons to prepare themselves for
any changes that can frequently occur at work place (Ashcraft and et. al., 2012). If changes will
be known to persons than they will not be able to take up responsibilities and prepare themselves
for any situations that can occur at cited organisations.
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1.3 Recommendations for improvement
It is essential for me to make recommendations which will help me to work in
organisation in appropriate manner. The following are some recommendations which has to be
considered by me for achieving my objectives as well as organisation objectives.
Emphasize importance of team work – Before forming group or task is set out,
manager should be clear about that what I need to be done. It helps me to employees to work in
team in appropriate manner.
Require individual member to keep track record of making contribution – The task
which has been done by employees should have to maintain their own contribution which will
also help them to achieve their own objectives.
Attending training and seminars – For achieving goals and objectives, it is essential for
me attend seminars, conferences which are held by company.
1.4 Motivational techniques for improving performance
Every organisation follows some techniques for improving skills and performance of
employees for effective utilisation of resources (Bellman, 2015). Top managers of firm motivate
their workers for implementing work in an effective manner in order to achieving high range of
profit. Some techniques are describing as below:
Figure 1: Motivation technique
(Source: Motivation, 2017)
Create a positive work environment: It is most important technique which is widely used
by firm for maximise their production. Organisation focuses towards providing familiar and
friendly environment to their employees for encouraging performance. A positive environment
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helps in creating wealth and trust among employees, it is required for manager to be available
when employees needed them.
Set goals: The leader of team needs to set some target and goals with the help of
employees. Workers are self-motivated by cited goals and objectives. It should keep in mind that
goals and objectives should be reasonable and attainable.
Provide incentives: These are most encouraging elements that are used by Travelodge for
motivating their employees for improving performance. Company regularly evaluate the overall
performance of employees for differentiate among appreciative and unappreciative work. Firm
reward their extra ordinary employees for their effective work and punish workers whose
performance is not good (Benson, Morgan and Filippaios, 2014). Organisation includes financial
incentives like cash prize, gift cards and certificates. These are most encouraging elements that
are helpful in developing the performance of employees.
Recognize achievements: Companies mostly conduct some ceremony functions for
providing rewards and prices for their achievements. In this ceremony firm provide shields,
certificates and cash price to their employees. It is a best way to encourage their employees for
effective work.
Share profit: Travelodge mainly use the technique of sharing profit among their
employees. It is the process of increasing earning of workers with developing overall
performance of organisation.
Responsibility – In organisation, manager have to allocate role and responsibility of
employees in appropriate manner. If they are known about their own responsibilities, then it will
easy for them to make contribution in organisation objectives.
TASK 2
2.1 Work based problems and their solutions
Work based problems can arise from a conflict among the employees or disagreement
among them. These problems are due to miscommunication among the employees or improper
implementation of services due to which the activities in the organization suffers (Cherry,
Fletcher and O’Sullivan, 2013). Some of the work based problems includes ethical issues,
discrimination, inappropriate work culture, etc. As a manager of Travelodge hotel, the two major
work based problems identified during work experience are:
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Internal conflicts: The internal conflicts raised due various issues which included the ill
feelings of employees towards the company, misunderstandings due to lack of open
communication, harassment by employees, managers or supervisors. These impact the
behaviour, productivity, and environment of the organization.
As a solution to this, the employees shall be provided with feedback operational sessions,
open discussions among all the employees through group discussion, level meetings, etc. The
employees shall be motivated to work for the company and achieve rewards in return (Choi,
2011).
Ethical issues: The ethical issues raised were in the form of employee theft, providing
discounts other than the company's policies, unfair practices harming the reputation of the
company.
As a solution to this the employees at all managerial level shall be provided with
advanced organizational tracking tool which can prevent from employee theft, personnel shall be
authorised for attending and looking after the customers which represents reliability in
presentation of company's policies. The unfair practices followed were kind of using unfriendly
methods of marketing i.e. spreading negative word of mouth. This can be prevented by resolving
the employee's problem by discussing and providing them adequate remedies so that they do not
harm the reputation of the company.
2.2 Communication of different styles
There are different types of communication which can be used by organisation at
different level. Manager of Travelodge company have to regular communicate with their
employees which will help them to resolve their problems (Estellés-Arolas and González-
Ladrón-de-Guevara, 2012). There should be effective communication between workers and
organisation. following are types of communication which are using by organisation at different
level.
Verbal communication – In this, manager is using symbols in the form of spoken words.
When manager has to convey message to employees, generally they are using this type of
communication. But sometimes these are considered as complicated because there is lack of
clear-cut meaning of information.
Nonverbal communication – This is a type of information where managers are using
gestures, body language to express their feelings. This communication is used, when clients are
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not able to listen. So, training has been given to employees as per need of clients. It will help to
employees also to make strong position with manager.
Interpersonal communication – This communication is used when, higher authority has
to communicate personal message to other person. It includes information regarding working
hours of employees, negotiation skills which has been set for employees.
Mass communication – This is used by organisation, when they have to communicate
some new information to their customers (Frensch and Funke, 2014). For example, books,
television, magazines, newspaper these are included in this type of communication.
Letter
Name
Address
21st July, 2017
Senior Manager
Travelodge Hotel, London
Dear Senior Manager
The customers are facing different kinds of problems which is becoming pitfall for organisation
in achieving their goals and objectives. The manager is responsible to provide proper training to
employees so that they can deliver quality of services. along with this, hire talented candidate
which help to organisation to gain some fruitful information. Further, manager has to use
appropriate communication process in order to make strong relationship with them. Kindly
resolve these issues as soon as possible so that customers can use these services for a longer
period of time.
Sincerely
Name
Memo
Travelodge
To: Staff
From: Senior manager
Date: 21st July, 2017
Re: Obstacles which are facing by organisation
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The purpose of this mail is to get familiar of problems which are facing by employees in hotel. In
cited firm, there are only few staff who is providing good services. But it is responsibility of
manager and team leaders to provide training to employees which helps them to attract more
customers and keep them happy. For this, employees have to keep patience because organisation
is also trying to resolve these problems as soon as possible.
2.3 Effective time management strategies in relation to work based experience
For time management, effective strategies shall be adopted as tool for managing and
balancing the life. As the ways are adopted, these changes the behaviour and priorities of
working. Effective time management helps in setting clear goals and breaking those goals into
steps. These helps in reviewing the progress and action planning. The time management
strategies which can be adopted by the organization are:
Knowing how to spend time: This helps in managing the tasks and making realistic
planning along with identification of the time consuming tasks and estimating the time available
for other activities.
Prioritising workload: Time can be managed by understanding what is important and
needed to be done first. Focusing on this allows to gain control and reduce the number of tasks.
Working steadily and getting organized: One should be organized and work steadily
than to work in unorganized manner. Disorganization results in poor time management. Selecting
proper and relevant information helps in management of time and steadiness increases the
chances of accuracy of the task (Jones, 2013).
Scheduling and learning: one should schedule time so that it can become more
productive and plan challenging tasks with high priorities. Scheduling and learning new things
increases creativity like planning, implementing innovative technologies, etc.
Reliable estimate of task time: time management provides reliable estimate of time for
performance of the task. With time management one can select tasks according to the skills,
experience and interest so that the completion of the task can be completed with the required
criteria.
Tracking: time management also helps in tracking the progress of the task during and
after the performance of the task.
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TASK 3
3.1 Roles of people in a team
An induction programme helps the team members to retain in organisation and perform
its functions effectively. They have to perform their roles and responsibilities in appropriate
manner which help them to achieve goals of Travelodge.
The roles of people in the team depends upon
 Experience of job held by them
 The structure and sessions of the company
 Knowledge of new employees needed to know about the company
 The behaviour of the new joiners to the subordinates
 Plans and policies mentioned to the new employees which are to be followed
 The information and value given to the new employer so that they can easily and
effectively perform their task from the very first day.
 Feedback from employees about their inductions so that the suggestions can be
implemented in future.
 The new employees shall be assigned with a mentor to help them around at workplace.
 They shall be introduced to the basics and fundamentals of jobs and also explain how
their roles fits in. The gaps of need analysis shall be fulfilled and learning and
development options shall be made available (Klein and et. al., 2012). And Team
meetings shall be organized to ease the employees to their jobs.
The roles people play in a team shall be of a mentee who follows the direction and
instructions of its mentor or buddy so that it performs its work with ease and apply its skills and
past experiences to the job and expand the scope of its job. The team roles require the different
strength of persons fulfilling the job description.
They can work together to achieve specific goals by
 relating the activities with their actions,
 specifying the function and purpose for which it has been used / implemented,
 to identify conduct of the person socially and professionally.
Thus, new employees shall have awareness, ability and willingness to perform operations
with those roles.
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3.2 Team dynamics
Team dynamics are the psychological forces that influence the direction of a team's
performance and behaviour. These are created by the nature, personality, working relations with
other people and environment within as well as outside the team (Lauring, 2011). Team
dynamics lays a significant impact on the performance of employees i.e. on the way team works
through conflicts, demotivation, loss of skilled staff, mistrust, incompatibility etc. These can be
improved by identifying the problem, personality workshops, reassignment, change programme
to increase awareness and change in attitude, adopting new processes, tools and technology to
facilitate better communication and personality development of employees. Team dynamics
affects the profitability of the organization, staff retention rates, team and individual
performances, company's reputation, etc.
In context to the given scenario, the team leader, mentor or the employer should keep a
watch on the performance of the employees. It shall assign task to the employees according to
the job description, experience and interest of the employees to achieve goals. It shall conduct
interactive sessions among the employees which could help them in understanding each other
and maintain healthy relations among them. This also helps in minimizing the situation of
conflicts among them. When employees of Travelodge are working in a team, they have to
analyse all those factors which are affecting to their work (Omar and et. al., 2012). They have to
set their mind in such a way to complete work if there is suddenly change in a team.
The tools and techniques adopted can be psychoanalysis, project management,
performance management, rewards and recognition, business re-engineering, information
sharing, etc.
The team dynamics have both positive and negative impact as if the individual's
performance is improved overall performance is improved. And if there is conflict it prevents the
team from achieving its goals.
3.3 Alternative ways to complete tasks and achieve team goals
The team goals are the group projects which an organization visualises. These could be
long term objectives or goal oriented objectives.
 The goals can be achieved when
 the team members contribute and agree to the organisational goals.
 The documentation and communication are made frequently.
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 The goals are aligned with the quality standards.
 Potential risks are considered and analysed by the team members.
 Adequate information is provided to the team members regarding the tasks.
The alternative ways to complete tasks are:
 The goals set shall be according to the roles and responsibilities assigned to them and as
per their specialization in the relative field.
 The time management strategies shall be adopted like giving target based work to
employees or compensating them for the excess work done by them towards achievement
of organizational goals.
 The employees shall follow the rules and regulations of the company which can be in
terms of ethical values, loyalty, commitment to shared beliefs, etc.
 the employees shall be provided with the required coaching or training at initial level.
 The performance of the employees shall be evaluated and monitor from time to time and
desired feedback shall be taken from them.
 The employees should be enhancing with effective skills during their training sessions
and motivating them for achieving targets.
 The employee shall be responsive, consistent towards achievement of goals, and effective
communicator.
A company Travelodge features on the job training and promotes its colleagues to
managerial position (Rosenberg, Heimler and Morote, 2012). This acts as an effective way of
motivating its employees towards the successful accomplishment of goals.
They encourage young people employment so that new ways, ideas and methodologies
can be adopted from them and raise the standard of organization by achieving the goals.
TASK 4
4.1 Evaluating tools and methods for developing solution for pitfalls
Problem solving is process which can be identify while developing and evaluating
possible outcomes so that manager can implement action which is based upon the analysis to
achieve desired goals (Problem solving bulling issues, 2016). The ultimate solution of problem
solving is to eliminate these pitfalls by adopting appropriate strategies. There are five steps
which are involve in problem solving process and these are:
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